Mobile Network Experience Report Singapore June 2019

Singapore

Mobile Network Experience Report
June 2019

Opensignal Active Userbase in Singapore
Total Devices
82,127
Total Measurements
141,297,148
Data Collection Period
Feb 01 May 01, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Kevin Fitchard Principal Analyst

Key findings

Singtel crosses the 90% mark in 4G Availability

For the last year, all three Singapore operators have been edging closer to the 90% 4G Availability milestone, and in our latest test period, the first of them finally crossed the line. Singtel won our 4G Availability award as our users on its network were able to tap into an LTE connection 91.2% of the time. M1 and StarHub are also about to achieve the same distinction, both with 4G Availability scores above 89%.

All 3 Singapore operators shine in Video Experience

M1, StarHub and Singtel all earned Very Good scores in our Video Experience metric with scores over 65 in our 100-point scale. That means our users across Singapore's networks experienced short load times and few interruptions during playback when streaming video to their devices. When we look at 4G Video Experience, we find that M1 and Singtel both achieved our highest possible rating: Excellent.

Singapore's 4G networks are speed demons

All three of Singapore's operators had Download Speed Experience scores faster than 35 Mbps, and the award winner for this category, Singtel, landed beyond the 40 Mbps marker. Those phenomenal overall speeds were driven by powerful 4G networks. M1 and StarHub's 4G Download Speed results came in over 40 Mbps, while Singtel's average LTE download connection broached 50 Mbps.

M1 and Singtel excel in network response time

No other country we've examined can match Singapore in our Latency Experience metric. Singapore's overall average response time was 30.7 milliseconds, but two operators, M1 and Singtel, managed to clear the 30ms bar entirely with Latency Experience scores of 27.9ms and 28.6ms respectively.

Introduction

Singapore is among the world's elite countries in nearly every metric Opensignal reports on. Mobile broadband download and upload speeds are unparalleled, the consumer mobile video experience is exceptionally high, and it leads the world in network responsiveness. Traditionally the only metric in which Singapore hasn't been a global leader is 4G Availability. In our last several Singapore reports, 4G Availability scores have been high, but they haven't matched the outstanding levels of 4G access we've seen among Singapore's East Asian peers South Korea, Taiwan and Japan. That looks set to change, though. Singapore's 4G Availability scores are creeping over 90%, and the country looks set to join the global elite in this category as well.

Opensignal Awards Table

Mobile Experience Awards, Singapore
June 2019, Singapore Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
June 2019, Singapore
4G Availability
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
June 2019, Singapore
Video Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
in %
Singtel
91.2
M1
89.4
StarHub
89.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

Singtel became the first Singaporean operator to move past the 90% mark in our 4G Availability metric. Its score of 91.2% was nearly 2 percentage points ahead of its rivals, landing it our 4G Availability award. But M1 and StarHub are on the cusp of reaching the same milestone with 4G Availability scores of 89.4% and 89.2% respectively.

4G Availability
in %
Singtel
91.2
M1
89.4
StarHub
89.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

In the last year, all three of Singapore operators' 4G reach has improved considerably. The biggest improvement came from StarHub, which saw its 4G Availability score jump by more than 6 percentage points since our May 2018 report. The fact that we see any growth in this metric at all shows that even with highly advanced 4G infrastructures — and a pending shift to 5G technology — Singapore's operators are still invested in improving the mobile broadband experience.

Video Experience

Video Experience measures the quality of video streamed to mobile devices, and while we did find two operators, Singtel and M1, tied for the win in this category, all of Singapore's service providers excelled in this metric. All three earned Very Good ratings (65-75) in our 1-100 point Video Experience scale, meaning video streamed to our users' devices exhibited short load times and few interruptions during playback at both high and low resolutions.

Video Experience
in 0-100 points
Singtel
70.3
M1
71.1
StarHub
69.7
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
75.1 (± 0.58) 75.1 (± 0.89) 74.1 (± 0.69)
3G Video Experience
49.3 (± 2.04) 48.3 (± 3.14) 48.6 (± 3.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
75 (± 0.58)
75 (± 0.89)
74 (± 0.69)
3G Video Experience in 0-100 points
49 (± 2.04)
48 (± 3.14)
49 (± 3.06)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

When we break down Video Experience by connection type, we find that video quality in Singapore enters a whole new class. In 4G Video Experience, both Singtel and M1 garnered Excellent scores (75-100), which is our highest possible video rating. StarHub was less than a point shy of achieving an Excellent 4G Video Experience rating as well. Even when no 4G connection was available to our users, Singaporeans still found decent video quality on HSPA networks. All three operators had Fair ratings in 3G Video Experience (40-55), meaning our users were typically able to stream video at lower resolutions without excessive loading times or stalling.

Download Speed Experience

Singapore is among the fastest countries in the world in our Download Speed Experience metric, but Singtel managed to distinguish itself, winning our award in this category with an average overall download speed of 42.5 Mbps. In our last report, StarHub won the Download Speed Experience crown, but in the last six months the operator's score fell by more than 2 Mbps while Singtel's score rose by more than 4 Mbps.

Download Speed Experience
in Mbps
Singtel
42.5
M1
36.1
StarHub
39.5
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
50.4 (± 1.06) 41.4 (± 0.96) 45.6 (± 0.94)
3G Download Speed
8.0 (± 0.26) 5.8 (± 0.33) 10.7 (± 0.49)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Download Speed in Mbps
50 (± 1.06)
41 (± 0.96)
46 (± 0.94)
3G Download Speed in Mbps
8 (± 0.26)
6 (± 0.33)
11 (± 0.49)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

Singtel was also the only operator of the three to provide our users with 4G Download Speeds greater than 50 Mbps, which was one of the keys to its Download Speed Experience victory. But 4G Download Speeds on all three operators' networks were exceptionally fast, with connections all above 40 Mbps.

Upload Speed Experience

M1 took home Opensignal's Upload Speed Experience award as it was able to provide our users with overall upstream connection speeds of 13.4 Mbps. All three operators, however, had impressive scores in this metric. Today's mobile broadband networks heavily favor download over upload speeds, making Upload Speed Experience scores greater than 10 Mbps quite rare. All three Singapore operators, however, scored over 12 Mbps in this metric.

Upload Speed Experience
in Mbps
Singtel
12.7
M1
13.4
StarHub
12.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
15.3 (± 0.26) 15.4 (± 0.41) 14.7 (± 0.31)
3G Upload Speed
1.6 (± 0.08) 1.6 (± 0.12) 1.7 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
15 (± 0.26)
15 (± 0.41)
15 (± 0.31)
3G Upload Speed in Mbps
2 (± 0.08)
2 (± 0.12)
2 (± 0.10)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

4G was definitely driving those high Upload Speed Experience scores. 3G Upload Speeds were roughly one-tenth of 4G Upload Speeds across Singapore's operators in our measurements, and on Singtel and M1's networks, our users were able to tap into 4G Upload Speeds greater than 15 Mbps. Singapore will only benefit from such powerful upstream connections as consumers shift their mobile data usage toward social sharing, online gaming and video communications services that require fast upload speeds.

Latency Experience

As Opensignal has noted before, one of Singapore's greatest strengths is the responsiveness of its networks. Latency is a measure of how long a data request takes to traverse the network and return, and it has become an increasingly important metric in Singapore given consumers’ growing embrace of services like real-time multiplayer gaming, VoIP and video chat, which all require low latency connections. The high water mark in Latency Experience for the current generation of mobile broadband networks is around 30 milliseconds, and two of Singapore's operators have bettered it.

Latency Experience
in ms The lower the figure the better the latency
Singtel
28.6
M1
27.9
StarHub
34.6
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
26.8 (± 0.12) 25.0 (± 0.20) 31.4 (± 0.27)
3G Latency
36.2 (± 0.62) 44.6 (± 1.93) 50.2 (± 2.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Latency in ms
27 (± 0.12)
25 (± 0.20)
31 (± 0.27)
3G Latency in ms
36 (± 0.62)
45 (± 1.93)
50 (± 2.02)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

M1 had the lowest (best) Latency Experience score in our measurements at 27.9ms, but Singtel was less than a millisecond behind with a score of 28.6ms. Though StarHub was above the 30ms mark, with a score of 34.6ms, its connections still rate among the most responsive in the world.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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