Puerto Rico
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Puerto Rico
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
T-Mobile smashes 5G Availability with one of the best results in the world
T-Mobile wins 5G Availability outright with an incredible score of 68.1% — which reflects the percentage of time our 5G users with an active 5G subscription connect to 5G services. After an increase of 4.4 percentage points, T-Mobile widens its lead over second-placed Liberty to 37 percentage points. This means our T-Mobile 5G users spend more than twice as much time connected to 5G than their Liberty peers and more than eight times more than those on Claro. T-Mobile’s result is extraordinary at a global scale — the operator tops the charts for 5G Availability in the Group II in the latest Opensignal 5G Global Awards.
T-Mobile wins Consistent Quality outright
T-Mobile comes first for Consistent Quality with a score of 80%. Liberty is the runner-up, 6.8 percentage points behind the winner, while Claro trails behind, with a score of 49.1%. This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Claro takes home both 5G video awards
Claro triumphs for 5G Video Experience with a score of 67.7 points on a 100-point scale — 1.3 points ahead of T-Mobile. All Puerto Rican operators rate as Good (58-68) — our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling when connected to 5G. Claro is also the first winner of the 5G Live Video Experience award in Puerto Rico with a score of 56.8 points on a 100-point scale. However, T-Mobile wins both overall Video Experience and Live Video Experience awards outright.
Our T-Mobile users enjoy the fastest average speeds in Puerto Rico
T-Mobile remains unmatched for all four speed awards in Puerto Rico, as it wins both overall and 5G awards for the fourth time in a row. T-Mobile claims Download Speed Experience with a stunning result of 117.1Mbps — nearly three times faster than the runner-up Liberty and more than six times faster than Claro. T-Mobile also wins 5G Download Speed with a score of 193.3Mbps — and commands an impressive lead over second-placed Liberty of 135.6Mbps. T-Mobile also defends both Upload Speed Experience and 5G Upload Speed, although with lower relative winning margins over the runner-up — 49.6% and 25.8% faster than second-placed Libery, respectively.
Liberty retains its only outright win for Availability
Just like in the previous report, Liberty claims its only outright win for Availability with a score of 99.4%, beating Claro by 0.2 percentage points. Liberty’s score means our users on this network spend 99.4% of the time connected to either a 3G, 4G, or 5G signal. T-Mobile comes last, with a score of 98.5%.
Mobile Experience Awards
Market Overview
In Opensignal's latest Puerto Rico Mobile Network Experience report we introduce Live Video Experience and 5G Live Video Experience, which represent the overall and 5G experience of our users when streaming real-time video over mobile networks. We also include Consistent Quality, which replaces the Excellent Consistent Quality and Core Consistent Quality awards used in previous reports.
T-Mobile dominates the awards table, with 12 outright wins out of 15 available. The operator again achieves a clean sweep in the overall experience section, while also retaining both 5G speeds awards, 5G Games Experience and 5G Voice App Experience. It holds 5G Availability in a firm grip with one of the best scores worldwide and also wins Consistent Quality.
However, this report marks an important milestone for Claro, as the operator ends with two sole wins this time around — and it has never won any award in Opensignal reports before, either outright or jointly. Claro wins 5G Video Experience, after grabbing it from T-Mobile and triumphs for the new award — 5G Live Video Experience. Meanwhile, Liberty remains the sole winner for Availability.
Our results in this report are based on measurements collected across all major mobile operators in Puerto Rico – Claro, Liberty, and T-Mobile – over the period of 90 days between July 1, 2023 and September 28, 2023, to see how they fared.
Overall Experience
National Analysis
T-Mobile wins Video Experience for the fourth report in a row, this time with a score of 63 points on a 100-point scale — around 7.4 points ahead of Claro and Liberty, which are in a statistical tie for second place.
T-Mobile rates as Good (58-68) — our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling. Meanwhile, Claro and Liberty place in a category below — Fair (48-58).
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
T-Mobile becomes the first-time winner of the Live Video Experience award in Puerto Rico, with a score of 51.6 points on a 100-point scale. Claro takes second place, 4.2 points behind the winner and Liberty brings up the rear with a score of 42.1 points.
Opensignal users on both T-Mobile and Claro enjoy a Good (43-53) quality of live streaming services. This means they are, on average, able to stream video at least at 720p with satisfactory loading times, little stalling, and a substantial live offset. Meanwhile, those on Liberty’s network have a Fair (33-43) Live Video Experience.
Operators’ Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike Video Experience, which represents on-demand video streams, Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
T-Mobile defends Games Experience, with a score of 68.6 points on a 100-point scale, winning it outright for the fourth consecutive time. T-Mobile commands an impressive lead over its statistically-tied competitors, of around 13.1 points.
Our T-Mobile users have a Fair (65-75) gaming experience, which means users find the experience to be average and in most cases, the game is responsive to the actions of the player. With statistically tied scores of 55-56 points, Claro and Liberty both place in the category below, Poor (40-65).
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
For the fourth time in a row, T-Mobile is the sole winner of the Voice App Experience award, with a score of 77.5 points on a 100-point scale. It beats statistically tied Claro and Liberty by around 4.1 points.
T-Mobile is the only operator in Puerto Rico to rate as Acceptable (74-80) for the quality of voice app services. This means some users are satisfied but others experience perceptible call quality impairments. Both Claro and Liberty place in a category below — Poor (66-74), but with scores just 0.4-0.8 points shy of the Acceptable rating.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
T-Mobile crushes its competitors for Download Speed Experience with an impressive result of 117.1Mbps — nearly three times faster than the runner-up Liberty and more than six times faster than Claro. This is the fourth time the operator has won this award, remaining unbeatable since the first Puerto Rico Mobile Network Experience report published in May 2022.
T-Mobile extends its lead over second-placed Liberty from 66Mbps to 75.5Mbps, due to a boost in its score of 10Mbps. Claro also sees an increase in its score of 1.4Mbps, but Liberty’s result is statistically unchanged from the last report.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
T-Mobile holds Upload Speed Experience in a firm grip, with a score of 11.8Mbps. It beats Liberty by 3.9Mbps and Claro by 6.9Mbps. This means our users on T-Mobile’s network enjoy nearly 50% faster average overall upload speeds than those on Liberty and 2.4 times faster than their Claro peers.
Users on all Puerto Rican operators have enjoyed an improved Upload Speed Experience, compared to the previous report — with increases in speeds ranging from 0.2Mbps for Claro to 0.6Mbps for T-Mobile and 0.8Mbps for Liberty.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Claro triumphs for 5G Video Experience with a score of 67.7 points on a 100-point scale — 1.3 points ahead of T-Mobile. Liberty comes last, with a score of 59.8 points.
All operators in Puerto Rico rate as Good (58-68) for 5G Video Experience — our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Claro comes first for 5G Live Video Experience in Puerto Rico with a score of 56.8 points on a 100-point scale, beating T-Mobile by 2.9 points and Liberty by 12.3 points. Both Claro and T-Mobile place in the Very Good (53-58) category — our users are, on average, able to stream video at least at 720p or 1080p with low loading times, little stalling, and a satisfactory live offset. Liberty rates as Good (43-53) for 5G Live Video Experience.
5G Live Video Experience score is calculated using a range of measures that impact users’ perceived live streaming viewing experience over 5G connections, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike 5G Video Experience, which represents on-demand video streams, 5G Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
T-Mobile wins 5G Games Experience outright for the fourth time in a row, with a score of 72.6 points on a 100-point scale, remaining unbeatable for this award since Opensignal started reporting on it. The operator commands a lead of 7.4 points over second-placed Claro and 12.4 points over third-placed Liberty.
Claro and T-Mobile rate as Fair (65-75) for 5G Games Experience, which means users find the experience to be average and in most cases, the game is responsive to the actions of the player. Meanwhile, Liberty lands in the category below, Poor (40-65).
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
T-Mobile remains unbeatable for 5G Voice App Experience, claiming it outright for the fourth time with a score of 79.3 points on a 100-point scale. Claro comes second, 2.5 points behind the winner and Liberty brings up the rear, with a score of 75.8 points.
Regardless of the operator to which they are subscribed, our Puerto Rican users experience Acceptable (74-80) voice app services when connected to 5G networks. This means some users are satisfied but others experience perceptible call quality impairments. Listeners are generally able to comprehend without repetition. T-Mobile’s score is only 0.7 points shy of the Good (80-87) rating.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
T-Mobile triumphs for 5G Download Speed with a score of 193.3Mbps and a stunning winning margin over the runner-up Liberty, of 135.6Mbps. Claro comes third, with a score of 25.1Mbps. Our 5G users on T-Mobile enjoy 3.3 times faster 5G download speeds than those on Liberty’s network and 7.7 times faster than their Claro peers. However, both Claro and Liberty see increases in their scores of 6.1Mbps and 3.1Mbps, respectively, while T-Mobile’s 5G Download Speed score is statistically unchanged from the previous report.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
T-Mobile remains the undisputed winner for 5G Upload Speed, claiming the recognition for the fourth report in a row, this time with a score of 16.2Mbps — 25.8% faster than second-placed Liberty’s score of 12.9Mbps. Claro brings up the rear with a score of 10.2Mbps
All Puerto Rican operators have seen increases in their 5G Upload Speed, compared to the previous report — with Claro seeing the highest boost of 1.9Mbps, followed by T-Mobile’s and Liberty’s score increases of 0.8Mbps and 0.7Mbps, respectively.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
Liberty triumphs for Availability for the fourth time in a row, remaining unbeatable since the first Opensignal Puerto Rico Mobile Network Experience report. It wins its only outright award with a score of 99.4%, beating Claro by 0.2 percentage points. Liberty’s score means our users on this network spend 99.4% of the time connected to either a 3G, 4G, or 5G signal. T-Mobile comes last, with a score of 98.5%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
T-Mobile comes first for 5G Availability for the fourth consecutive report, this time with an incredible score of 68.1%. This means our T-Mobile 5G users spend nearly 70% of their time with an active 5G connection. Due to an increase of 4.4 percentage points, T-Mobile widens its lead over second-placed Liberty to 37 percentage points from 33.8 percentage points in the previous report. Effectively, our T-Mobile 5G users spend more than twice as much time connected to 5G than their Liberty peers and more than eight times more than those on Claro.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Consistency
National Analysis
T-Mobile comes first for Consistent Quality with a score of 80%. Liberty is the runner-up, 6.8 percentage points behind the winner, while Claro trails behind, with a score of 49.1%. These scores reflect the proportion of tests that pass the requirements of Consistent Quality, along with the proportion of completed tests to all tests conducted.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience