Romania

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst Data Collection Period: Mar 01 - May 29, 2022

Romania

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst

Data Collection Period: Mar 01 - May 29, 2022

Key Findings

Our Orange users experienced the fastest average download speeds in Romania

Orange is the outright winner of the Download Speed Experience award with a score of 32.2 Mbps, 3.4 Mbps (11.9%) faster than second placed Vodafone’s score of 28.8 Mbps. Both operators are well ahead of their rivals, as Digi Mobil and Telekom scored 16.1 Mbps and 20.5 Mbps, respectively.

Vodafone comes top for Upload Speed Experience

Our Vodafone users observed the best average upload speeds — the operator clocked up a score of 11.4 Mbps, 0.8 Mbps (7.6%) faster than second placed Orange’s score of 10.6 Mbps. Telekom is in third place with 9 Mbps, while Digi Mobil is further behind with 6.1 Mbps.

Orange wins the Excellent Consistent Quality award, but Digi Mobil and Vodafone share Core Consistent Quality

The highest percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games was seen on Orange’s network — 77.9% — making it the outright winner of the Excellent Consistent Quality award. However, looking at the thresholds for less demanding applications — Core Consistent Quality — Digi Mobil and Vodafone are joint winners with identical scores of 89.8%.

Our Digi Mobil users spent the most time connected to either 3G, 4G or 5G

Digi Mobil is the outright winner of the Availability award, due to its score of 97.8%, putting it 1.1 percentage points ahead of Orange, which placed second with a score of 96.7%. Vodafone is in third place with 95.1%, while Telekom is in fourth place with 91.8%.

Vodafone shares all three experiential awards

Vodafone jointly wins the Video Experience, Games Experience and Voice App Experience awards. It wins the former alongside Orange and shares Games Experience with Digi Mobil and Telekom, while Voice App Experience is a two-way tie between Vodafone and Digi Mobil. All four Romanian operators placed in the Acceptable (74-80) category for Voice App Experience, which means that some users were satisfied and listeners were generally able to comprehend without repetition.

Mobile Experience Awards

June 2022, Romania Report
D
Digi Mobil
O
Orange
T
Telekom
V
Vodafone
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Market Overview

Our latest analysis of the Romanian mobile network experience reveals a very competitive landscape, with all but one operator winning at least one award outright. Vodafone narrowly has the largest haul of awards, beating Digi Mobil by just one shared victory. Vodafone shares all three experiential awards (Video Experience, Games Experience and Voice App Experience) with one or more of its rivals, is a joint winner alongside Digi Mobil for Core Consistent Quality and wins Upload Speed Experience outright.

On top of Core Consistent Quality shared with Vodafone, Digi Mobil is the outright winner of the Availability award and a joint winner of the Games Experience and Voice App Experience awards. Meanwhile, Orange is the only operator to win two awards outright — Download Speed Experience and Excellent Consistent Quality — and it also shares the Video Experience award with Vodafone. Finally, Telekom’s only appearance in the awards table is as a joint winner for Games Experience, as part of a three-way statistical tie alongside Digi Mobil and Vodafone.

ANCOM (the National Authority for Management and Regulation in Communications) is planning to auction 5G spectrum in the 700, 1500 and 3400-3800 MHz bands in the third quarter of 2022. This additional spectrum will help operators to deliver 5G services in rural areas in a cost effective manner, while also making it easier to provide the capacity to serve dense urban areas. Meanwhile, Orange is seeking to shut down its 3G network by 2025 and will refarm the spectrum to improve the capacity and coverage of its 4G and 5G networks.

In this report, we’ve analyzed the mobile experience of our Romanian users across all four national operators — Digi Mobil, Orange, Telekom and Vodafone — over the 90 day period starting on 1 March, 2022, and ending on 29 May, 2022. 5G measurements contributed to the overall mobile network experience scores.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Digi Mobil
47.6
Orange
53.9
Telekom
47.6
Vodafone
54.0
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Digi Mobil
66.3
Orange
61.7
Telekom
64.7
Vodafone
66.2
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience
in 0-100 points
Digi Mobil
78.2
Orange
78.0
Telekom
77.7
Vodafone
79.1
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
Digi Mobil
16.1
Orange
32.2
Telekom
20.5
Vodafone
28.8
0 9 18 27 36
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience
in Mbps
Digi Mobil
6.1
Orange
10.6
Telekom
9.0
Vodafone
11.4
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Digi Mobil

Orange

Telekom

Vodafone

Availability
Availability
% of time
Digi Mobil
97.8
Orange
96.7
Telekom
91.8
Vodafone
95.1
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Digi Mobil
76.0
Orange
77.9
Telekom
71.7
Vodafone
77.4
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Digi Mobil
89.8
Orange
89.6
Telekom
86.9
Vodafone
89.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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