Germany

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Francesco Rizzato, Principal Technical Analyst Data Collection Period: Jan 01 - Mar 31, 2022

Germany

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Francesco Rizzato, Principal Technical Analyst

Data Collection Period: Jan 01 - Mar 31, 2022

Key Findings

Telekom dominates in the 5G Experience section by winning all five awards outright

Telekom makes a clean sweep of the five awards in the 5G Experience section. Our users on Telekom’s network had the best 5G Video Experience, 5G Games Experience and 5G Voice App Experience with scores of 81.2, 84.7 and 82.3 points on a 100 point scale, as well as the fastest 5G Download Speed (152.1 Mbps) and 5G Upload Speed (35.1 Mbps).

Telekom’s 5G network earned both 5G Availability and 5G Reach awards

Telekom remains clearly ahead of its competitors in our two measures of the extent of a 5G network, as it continues to win by large margins in both 5G Availability and 5G Reach. Our Telekom users spent 13.3% of their time with an active 5G connection — which was about twice more than the experience of users that connected with second-placed Vodafone. In addition, Telekom scored 4.7 points (on a 10-point scale) in 5G Reach, with a lead of 1.8 points ahead of second-placed Vodafone. 5G Availability reflects the proportion of time that 5G users had an active 5G connection, while 5G Reach represents the proportion of locations 5G users visited that had a 5G signal.

Our Telekom users enjoyed the fastest mobile speeds in Germany

Telekom is the only German operator to exceed the 50 Mbps mark in Download Speed Experience as it wins this award with a score of 51.8 Mbps. However, Vodafone places second with a fairly close score of 47.3 Mbps, while O2 follows at some distance with 36.5 Mbps. Our Telekom users also enjoyed the fastest overall average upload speeds in the country as Telekom scored 13.1 Mbps, ahead of Vodafone and O2 which are statistically tied in second place with scores in the 11.1-11.2 Mbps range.

O2 is the outright winner of the Availability award

Our O2 users spent the largest proportion of time connected to either a 3G, 4G, or 5G network — 93.7%. This means that O2 is the outright winner of the Availability award. Telekom comes behind O2 with a score of 93.2% while Vodafone is in third place with a score of 92.8%.

Vodafone triumphs in Games Experience and Voice App Experience, while sharing Video Experience with Telekom

Our users on Vodafone’s network enjoyed the best overall multiplayer mobile gaming experience, as well as the best overall experience for over-the-top (OTT) voice services. In fact, Vodafone wins Games Experience with a score of 74.8 points and a 2.6 points lead, while securing a 1.4-1.6 point victory margin in Voice App Experience. Vodafone is also a joint winner in Video Experience alongside Telekom, as the two operators’ scores were statistically tied in the 60.2-60.6 point range.

Telekom wins both Excellent and Core Consistent Quality awards outright

Telekom wins the Excellent Consistent Quality award with a 1.4 percentage point margin over second-placed Vodafone. In Core Consistent Quality, Telekom again beats Vodafone by 1.4 percentage points. Our measures of consistent quality quantify how often users’ experience on a network was sufficient to support common applications’ requirements. Excellent Consistent Quality analyzes the percentage of users' tests that met the minimum recommended thresholds for watching HD video, completing group video conference calls and playing games. Core Consistent Quality uses thresholds for less demanding applications.

Mobile Experience Awards

May 2022, Germany Report
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Market Overview

In Opensignal's latest Germany Mobile Network Experience report we analyze both the 5G experience and the overall experience together for the first time in one report. Also, we add two new awards that quantify the consistency of the experience on each of Germany's three national operators.

Telekom wins the lion’s share of the awards by winning outright all 5G prizes — five awards in the 5G Experience section as well as both 5G Availability and 5G Reach — but is also the sole winner in Download Speed Experience and Upload Speed Experience, and comes top in both Consistent Quality awards. Vodafone triumphs in Games Experience and Voice App Experience, while sharing Video Experience with Telekom. Finally, O2 earned a seat at the winners’ table by winning outright in Availability.

German operators continue focusing on their 5G deployments. In April, Telekom announced that in the previous five weeks it had expanded its 5G coverage to 350 locations with 3.5 GHz spectrum, and to 152 areas with its 2100 MHz 5G network. Earlier this year, Telekom revealed that it reached 90% 5G population coverage, and that it planned to use its 700 MHz spectrum for 5G Standalone (5G SA) this year. In February, O2 announced that its 5G network covered one-third of the German population, while Vodafone at the beginning of the year claimed its 5G network reached more than half of the population.

In this report we examine the mobile network experience of the three main mobile network operators in Germany — O2, Telekom and Vodafone — over a period of 90 days starting on January 1, 2022 and ending on March 31, 2022, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
O2
59.0
Telekom
60.6
Vodafone
60.2
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
O2
63.6
Telekom
64.9
Vodafone
63.6
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
O2
70.2
Telekom
72.3
Vodafone
74.8
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
O2
73.1
Telekom
77.8
Vodafone
74.9
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
O2
77.4
Telekom
77.2
Vodafone
78.8
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
O2
79.5
Telekom
79.9
Vodafone
79.6
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
O2
36.5
Telekom
51.8
Vodafone
47.3
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
O2
54.5
Telekom
70.5
Vodafone
58.9
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
O2
11.2
Telekom
13.1
Vodafone
11.1
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
O2
11.6
Telekom
15.2
Vodafone
11.7
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

Telekom and Vodafone are the joint winners of the Video Experience award with scores in the 60.2-60.6 point range, on a 100 point scale. O2 places third having scored 59 points.

We also observed a tight set of scores when turning to the overall video streaming experience observed by our 5G users (Video Experience – 5G Users). But here, it is O2 who shares the first place with Telekom as their scores are statistically tied in the 63.6-64.9 point range. Despite also achieving 63.6 points, Vodafone’s Video Experience – 5G users score was not statistically tied with Telekom’s, thus not earning it first place.

Looking at 5G Video Experience — which measures the experience of our 5G users when connected to a 5G network — we observed Telekom edging out its two competitors as it wins outright with a 3.8-4.5 point margin over statistically tied O2 and Vodafone.

Our users had their best experience when playing multiplayer mobile games over cellular connections on Vodafone’s network. The operator scored 74.8 points on a 100 point scale, with a 2.6 point lead over second-placed Telekom’s score of 72.3 points. O2 places third with a score of 70.2 points. All three German operators placed in the Fair category (65-75) for Games Experience.

Turning to 5G Games Experience — which measures the experience of our 5G users when connected to a 5G network — we observed 6.2-12.4 points gains compared to the overall experience measured across all mobile technologies. Telekom recorded the largest improvement on 5G — 12.4 points — allowing the operator to turn the table and secure victory in 5G Games Experience.

Vodafone is the outright winner of the Voice App Experience award, with a score of 78.8 points on a 100 point scale. However, its margin of victory is relatively narrow, given its two competitors are in joint second place with 77.2-77.4 points. O2, Telekom and Vodafone all placed in the Acceptable category (74-80) for Voice App Experience.

Our users observed the fastest average overall download speeds on Telekom’s network — 51.8 Mbps, which was 4.5 Mbps (9.4%) faster than second-placed Vodafone’s score of 47.3 Mbps. As a result, Telekom is the outright winner of the Download Speed Experience award. O2 comes in third place with 36.5 Mbps, which was 10.9 Mbps slower than Vodafone and 15.3 Mbps behind Telekom.

Turning to the overall average download speeds observed by our 5G users (Download Speed Experience – 5G Users), Telekom scored 70.5 Mbps, which was 11.6 Mbps and 16 Mbps faster than what our 5G users experienced on Vodafone and O2’s networks — 58.9 Mbps and 54.5 Mbps, respectively.

As our Telekom users observed the fastest average overall upload speeds — 13.1 Mbps — Telekom is the sole winner of the Upload Speed Experience award. O2 and Vodafone share the second place with statistically tied scores in the 11.1-11.2 Mbps range.

Looking at the overall average upload speeds observed by our 5G users (Upload Speed Experience – 5G Users), we saw Telekom securing a larger lead as it scored 15.2 Mbps, compared with 11.6-11.7 Mbps experienced on O2 and Vodafone.

As is the case with the national scores, the regional awards table highlights how Telekom and Vodafone excel across different mobile experience categories. Telekom wins all the regional awards for Download Speed Experience and Upload Speed Experience — although it shares six awards in the former category with Vodafone, and three awards for Upload Speed Experience with both O2 and Vodafone. Vodafone is either a sole or joint winner for all except one regional award in Video Experience, Games Experience and Voice App Experience (the only exception being Munster in Voice App Experience), and it shares more than half of its wins with both O2 and Telekom.

Regional Analysis Summary: Germany, Mobile Network Experience Report, May 2022

City
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Aachen
O
T
V
O
T
V
O
T
V
T
T
Augsburg
O
T
V
T
V
O
V
T
T
Berlin
T
V
T
V
V
T
V
T
Bochum
O
T
V
O
T
V
O
T
V
T
T
Bonn
O
T
V
V
V
T
T
Bremen
O
T
V
T
V
T
V
T
T
Cologne
T
V
T
V
T
V
T
T
Dortmund
O
T
V
T
V
T
V
T
T
Dresden
O
T
V
T
V
T
V
T
V
T
Duisburg
O
T
V
T
V
O
T
V
T
T
Dusseldorf
O
T
V
T
V
O
T
V
T
T
Essen
O
T
V
T
V
O
T
V
T
T
Frankfurt
T
V
V
V
T
V
T
Freiburg
O
T
V
O
T
V
O
T
V
T
T
Hamburg
O
T
V
T
V
V
T
T
Hanover
O
T
V
O
T
V
O
V
T
T
Karlsruhe
O
T
V
T
V
O
T
V
T
T
Leipzig
O
T
V
T
V
T
V
T
V
T
Mannheim
O
T
V
O
T
V
O
T
V
T
V
O
T
V
Munich
T
V
T
V
V
T
T
Munster
O
T
V
T
V
T
T
T
Nuremberg
O
T
V
O
T
V
V
T
O
T
V
Saarbrucken
O
T
V
T
V
O
T
V
T
O
T
V
Stuttgart
T
V
T
V
O
T
V
T
V
T
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-G
    • Aachen
    • Augsburg
    • Berlin
    • Bochum
    • Bonn
    • Bremen
    • Cologne
    • Dortmund
    • Dresden
    • Duisburg
    • Dusseldorf
    • Essen
    • Frankfurt
    • Freiburg
  • H-N
    • Hamburg
    • Hanover
    • Karlsruhe
    • Leipzig
    • Mannheim
    • Munich
    • Munster
    • Nuremberg
  • O-U
    • Saarbrucken
    • Stuttgart
Video Experience
in Aachen
in 0-100 points
O2
57.8
Telekom
61.6
Vodafone
57.4
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Games Experience
in Aachen
in 0-100 points
O2
71.4
Telekom
75.3
Vodafone
70.1
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Voice App Experience
in Aachen
in 0-100 points
O2
78.5
Telekom
79.2
Vodafone
77.2
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Download Speed Experience
in Aachen
in Mbps
O2
31.9
Telekom
74.1
Vodafone
40.2
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Upload Speed Experience
in Aachen
in Mbps
O2
12.3
Telekom
17.0
Vodafone
12.9
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Video Experience
in Augsburg
in 0-100 points
O2
61.5
Telekom
64.3
Vodafone
62.3
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Games Experience
in Augsburg
in 0-100 points
O2
70.8
Telekom
71.7
Vodafone
77.4
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Voice App Experience
in Augsburg
in 0-100 points
O2
78.7
Telekom
77.3
Vodafone
80.2
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Download Speed Experience
in Augsburg
in Mbps
O2
48.2
Telekom
70.7
Vodafone
53.3
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Upload Speed Experience
in Augsburg
in Mbps
O2
11.9
Telekom
15.4
Vodafone
11.9
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Video Experience
in Berlin
in 0-100 points
O2
62.4
Telekom
66.7
Vodafone
66.0
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Games Experience
in Berlin
in 0-100 points
O2
73.5
Telekom
77.2
Vodafone
78.5
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Voice App Experience
in Berlin
in 0-100 points
O2
78.7
Telekom
78.9
Vodafone
80.4
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Download Speed Experience
in Berlin
in Mbps
O2
38.8
Telekom
72.0
Vodafone
69.0
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Upload Speed Experience
in Berlin
in Mbps
O2
12.4
Telekom
17.2
Vodafone
13.6
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Video Experience
in Bochum
in 0-100 points
O2
65.2
Telekom
68.3
Vodafone
65.2
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Games Experience
in Bochum
in 0-100 points
O2
75.6
Telekom
77.2
Vodafone
75.5
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Voice App Experience
in Bochum
in 0-100 points
O2
80.3
Telekom
79.4
Vodafone
78.9
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Download Speed Experience
in Bochum
in Mbps
O2
48.3
Telekom
78.2
Vodafone
61.3
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Upload Speed Experience
in Bochum
in Mbps
O2
13.0
Telekom
19.1
Vodafone
13.0
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Video Experience
in Bonn
in 0-100 points
O2
62.1
Telekom
68.5
Vodafone
68.7
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Games Experience
in Bonn
in 0-100 points
O2
74.2
Telekom
76.7
Vodafone
83.2
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Voice App Experience
in Bonn
in 0-100 points
O2
78.5
Telekom
78.2
Vodafone
81.7
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Download Speed Experience
in Bonn
in Mbps
O2
47.0
Telekom
87.7
Vodafone
65.8
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Upload Speed Experience
in Bonn
in Mbps
O2
11.8
Telekom
18.9
Vodafone
14.1
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Video Experience
in Bremen
in 0-100 points
O2
65.1
Telekom
65.5
Vodafone
65.7
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Games Experience
in Bremen
in 0-100 points
O2
73.0
Telekom
75.6
Vodafone
78.8
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Voice App Experience
in Bremen
in 0-100 points
O2
77.7
Telekom
79.3
Vodafone
81.2
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Download Speed Experience
in Bremen
in Mbps
O2
41.9
Telekom
66.1
Vodafone
56.4
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Upload Speed Experience
in Bremen
in Mbps
O2
12.0
Telekom
15.6
Vodafone
13.0
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Video Experience
in Cologne
in 0-100 points
O2
63.2
Telekom
68.8
Vodafone
65.2
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Games Experience
in Cologne
in 0-100 points
O2
72.4
Telekom
77.4
Vodafone
78.9
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Voice App Experience
in Cologne
in 0-100 points
O2
78.6
Telekom
79.1
Vodafone
80.1
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Download Speed Experience
in Cologne
in Mbps
O2
43.5
Telekom
85.8
Vodafone
59.1
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Upload Speed Experience
in Cologne
in Mbps
O2
13.6
Telekom
18.7
Vodafone
13.3
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Video Experience
in Dortmund
in 0-100 points
O2
63.2
Telekom
67.7
Vodafone
66.1
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Games Experience
in Dortmund
in 0-100 points
O2
71.9
Telekom
79.6
Vodafone
79.9
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Voice App Experience
in Dortmund
in 0-100 points
O2
79.3
Telekom
81.2
Vodafone
80.7
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Download Speed Experience
in Dortmund
in Mbps
O2
47.5
Telekom
77.4
Vodafone
63.1
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Upload Speed Experience
in Dortmund
in Mbps
O2
12.0
Telekom
17.7
Vodafone
13.4
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Video Experience
in Dresden
in 0-100 points
O2
60.8
Telekom
66.4
Vodafone
66.0
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Games Experience
in Dresden
in 0-100 points
O2
74.9
Telekom
79.0
Vodafone
80.0
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Voice App Experience
in Dresden
in 0-100 points
O2
78.3
Telekom
79.8
Vodafone
80.8
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Download Speed Experience
in Dresden
in Mbps
O2
31.7
Telekom
67.1
Vodafone
65.3
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Upload Speed Experience
in Dresden
in Mbps
O2
11.6
Telekom
18.3
Vodafone
14.9
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Video Experience
in Duisburg
in 0-100 points
O2
61.8
Telekom
64.2
Vodafone
64.2
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Games Experience
in Duisburg
in 0-100 points
O2
72.5
Telekom
79.0
Vodafone
78.4
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Voice App Experience
in Duisburg
in 0-100 points
O2
79.2
Telekom
79.8
Vodafone
79.8
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Download Speed Experience
in Duisburg
in Mbps
O2
48.6
Telekom
78.5
Vodafone
54.7
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Upload Speed Experience
in Duisburg
in Mbps
O2
12.7
Telekom
16.7
Vodafone
12.5
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Video Experience
in Dusseldorf
in 0-100 points
O2
63.2
Telekom
68.4
Vodafone
67.5
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Games Experience
in Dusseldorf
in 0-100 points
O2
74.1
Telekom
78.2
Vodafone
79.9
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Voice App Experience
in Dusseldorf
in 0-100 points
O2
80.5
Telekom
79.4
Vodafone
80.0
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Download Speed Experience
in Dusseldorf
in Mbps
O2
45.5
Telekom
83.3
Vodafone
69.7
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Upload Speed Experience
in Dusseldorf
in Mbps
O2
12.7
Telekom
18.5
Vodafone
15.4
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Video Experience
in Essen
in 0-100 points
O2
62.6
Telekom
63.8
Vodafone
65.5
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Games Experience
in Essen
in 0-100 points
O2
72.8
Telekom
74.9
Vodafone
78.9
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Voice App Experience
in Essen
in 0-100 points
O2
79.2
Telekom
78.5
Vodafone
80.1
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Download Speed Experience
in Essen
in Mbps
O2
39.0
Telekom
67.6
Vodafone
56.7
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Upload Speed Experience
in Essen
in Mbps
O2
13.5
Telekom
16.6
Vodafone
13.0
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Video Experience
in Frankfurt
in 0-100 points
O2
60.5
Telekom
66.1
Vodafone
67.6
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Games Experience
in Frankfurt
in 0-100 points
O2
77.1
Telekom
76.8
Vodafone
82.2
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Voice App Experience
in Frankfurt
in 0-100 points
O2
78.4
Telekom
77.8
Vodafone
80.7
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Download Speed Experience
in Frankfurt
in Mbps
O2
34.8
Telekom
72.4
Vodafone
71.7
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Upload Speed Experience
in Frankfurt
in Mbps
O2
12.3
Telekom
18.1
Vodafone
15.8
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Video Experience
in Freiburg
in 0-100 points
O2
58.6
Telekom
61.5
Vodafone
63.5
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Games Experience
in Freiburg
in 0-100 points
O2
68.0
Telekom
74.8
Vodafone
74.6
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Voice App Experience
in Freiburg
in 0-100 points
O2
77.3
Telekom
79.2
Vodafone
79.8
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Download Speed Experience
in Freiburg
in Mbps
O2
39.2
Telekom
70.6
Vodafone
51.3
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Upload Speed Experience
in Freiburg
in Mbps
O2
11.7
Telekom
16.6
Vodafone
10.4
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Video Experience
in Hamburg
in 0-100 points
O2
61.2
Telekom
63.9
Vodafone
63.0
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Games Experience
in Hamburg
in 0-100 points
O2
73.5
Telekom
75.4
Vodafone
78.0
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Voice App Experience
in Hamburg
in 0-100 points
O2
78.4
Telekom
78.8
Vodafone
80.6
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Download Speed Experience
in Hamburg
in Mbps
O2
35.9
Telekom
63.4
Vodafone
55.0
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Upload Speed Experience
in Hamburg
in Mbps
O2
11.7
Telekom
15.9
Vodafone
12.9
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Video Experience
in Hanover
in 0-100 points
O2
68.2
Telekom
68.0
Vodafone
65.0
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Games Experience
in Hanover
in 0-100 points
O2
78.3
Telekom
75.3
Vodafone
79.5
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Voice App Experience
in Hanover
in 0-100 points
O2
79.5
Telekom
78.2
Vodafone
80.6
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Download Speed Experience
in Hanover
in Mbps
O2
52.4
Telekom
79.4
Vodafone
59.1
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Upload Speed Experience
in Hanover
in Mbps
O2
13.3
Telekom
18.6
Vodafone
13.7
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Video Experience
in Karlsruhe
in 0-100 points
O2
62.7
Telekom
66.4
Vodafone
62.1
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Games Experience
in Karlsruhe
in 0-100 points
O2
71.4
Telekom
78.2
Vodafone
79.1
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Voice App Experience
in Karlsruhe
in 0-100 points
O2
78.4
Telekom
78.5
Vodafone
79.9
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Download Speed Experience
in Karlsruhe
in Mbps
O2
46.7
Telekom
74.0
Vodafone
57.4
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Upload Speed Experience
in Karlsruhe
in Mbps
O2
12.7
Telekom
19.3
Vodafone
13.8
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Video Experience
in Leipzig
in 0-100 points
O2
67.1
Telekom
67.2
Vodafone
64.7
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Games Experience
in Leipzig
in 0-100 points
O2
76.8
Telekom
80.1
Vodafone
82.5
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Voice App Experience
in Leipzig
in 0-100 points
O2
79.3
Telekom
80.3
Vodafone
81.9
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Download Speed Experience
in Leipzig
in Mbps
O2
49.1
Telekom
65.2
Vodafone
64.7
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Upload Speed Experience
in Leipzig
in Mbps
O2
14.2
Telekom
17.1
Vodafone
12.9
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Video Experience
in Mannheim
in 0-100 points
O2
66.1
Telekom
66.0
Vodafone
68.5
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Games Experience
in Mannheim
in 0-100 points
O2
73.4
Telekom
75.1
Vodafone
77.7
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Voice App Experience
in Mannheim
in 0-100 points
O2
78.3
Telekom
78.7
Vodafone
79.8
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Download Speed Experience
in Mannheim
in Mbps
O2
51.9
Telekom
68.5
Vodafone
59.3
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Upload Speed Experience
in Mannheim
in Mbps
O2
13.6
Telekom
15.7
Vodafone
13.0
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Video Experience
in Munich
in 0-100 points
O2
61.2
Telekom
66.7
Vodafone
63.5
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Games Experience
in Munich
in 0-100 points
O2
68.7
Telekom
74.5
Vodafone
76.8
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Voice App Experience
in Munich
in 0-100 points
O2
77.3
Telekom
78.0
Vodafone
79.6
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Download Speed Experience
in Munich
in Mbps
O2
47.0
Telekom
69.7
Vodafone
52.7
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Upload Speed Experience
in Munich
in Mbps
O2
13.0
Telekom
17.8
Vodafone
13.5
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Video Experience
in Munster
in 0-100 points
O2
62.6
Telekom
62.7
Vodafone
62.9
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Games Experience
in Munster
in 0-100 points
O2
68.0
Telekom
79.0
Vodafone
73.5
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Voice App Experience
in Munster
in 0-100 points
O2
77.7
Telekom
80.3
Vodafone
77.5
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Download Speed Experience
in Munster
in Mbps
O2
52.1
Telekom
65.5
Vodafone
54.5
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Upload Speed Experience
in Munster
in Mbps
O2
12.3
Telekom
16.8
Vodafone
11.4
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Video Experience
in Nuremberg
in 0-100 points
O2
62.6
Telekom
64.5
Vodafone
65.6
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Games Experience
in Nuremberg
in 0-100 points
O2
74.2
Telekom
73.6
Vodafone
78.7
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Voice App Experience
in Nuremberg
in 0-100 points
O2
78.5
Telekom
77.1
Vodafone
80.4
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Download Speed Experience
in Nuremberg
in Mbps
O2
52.2
Telekom
66.5
Vodafone
53.4
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Upload Speed Experience
in Nuremberg
in Mbps
O2
15.3
Telekom
16.1
Vodafone
14.2
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Video Experience
in Saarbrucken
in 0-100 points
O2
55.7
Telekom
63.7
Vodafone
62.7
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Games Experience
in Saarbrucken
in 0-100 points
O2
69.3
Telekom
77.1
Vodafone
77.7
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Voice App Experience
in Saarbrucken
in 0-100 points
O2
77.5
Telekom
79.4
Vodafone
78.9
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Download Speed Experience
in Saarbrucken
in Mbps
O2
27.1
Telekom
51.2
Vodafone
42.0
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Upload Speed Experience
in Saarbrucken
in Mbps
O2
11.6
Telekom
12.9
Vodafone
12.7
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Video Experience
in Stuttgart
in 0-100 points
O2
61.0
Telekom
66.5
Vodafone
63.6
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Games Experience
in Stuttgart
in 0-100 points
O2
72.4
Telekom
76.7
Vodafone
77.6
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Voice App Experience
in Stuttgart
in 0-100 points
O2
79.4
Telekom
79.0
Vodafone
79.5
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Download Speed Experience
in Stuttgart
in Mbps
O2
41.1
Telekom
65.2
Vodafone
64.4
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Upload Speed Experience
in Stuttgart
in Mbps
O2
12.6
Telekom
15.8
Vodafone
13.8
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
O2
76.7
Telekom
81.2
Vodafone
77.4
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
O2
77.1
Telekom
84.7
Vodafone
81.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
O2
81.6
Telekom
82.3
Vodafone
81.6
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
O2
143.3
Telekom
152.1
Vodafone
109.9
0 39 78 117 156
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
O2
20.1
Telekom
35.1
Vodafone
23.2
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

Telekom is the outright winner of the 5G Video Experience award, with a score of 81.2 points on a 100 point scale. O2 and Vodafone share second place with statistically tied scores in the 76.7-77.4 point range. All three operators’ scores for 5G Video Experience are much higher than their overall scores — across all generations of mobile technology — with the improvement ranging from 17.2 points for Vodafone to 20.6 points for Telekom.

Of the three German operators, it was our Telekom users that had the best multiplayer mobile gaming experience when connected to 5G networks with a score of 84.7 points. Vodafone places second with 81.1 points, while O2 follows a few points behind having scored 77.1 points. All three operators earned Good ratings (75-85).

Our Telekom users had the best experience when using over-the-top voice applications while connected to 5G, given the operator’s score of 82.3 points. O2 and Vodafone share second place with identical scores of 81.6 points. All three operators placed in the Good (80-87) category for 5G Voice App Experience.

Our Telekom users saw the fastest average 5G download speeds — 152.1 Mbps, making Telekom the sole winner of the 5G Download Speed award. However, O2’s score wasn’t far behind as the operator secured second place with 143.3 Mbps. Vodafone follows in third place with 109.9 Mbps.

Operators’ 5G Download Speed scores were between 2.3-3.9 times faster than their overall Download Speed Experience scores, highlighting the extent to which average overall download speeds could improve once users spend the majority of their time connected to 5G.

Telekom is the sole winner of the 5G Upload Speed award, as our users observed the fastest average 5G upload speeds on its network — 35.1 Mbps. Vodafone and O2 follow in second and third place, as our users on those networks experienced average 5G upload speeds of 23.2 Mbps and 20.1 Mbps, respectively.

Looking at the 5G Experience in five cities, Telekom features as a winner for all awards, although it shares most with one or both of its rivals. Vodafone is a joint winner in multiple cities for 5G Games Experience, 5G Voice App Experience and 5G Upload Speed, while also sharing 5G Video Experience in Stuttgart. O2 also collects multiple shared victories in all mobile experience categories, except for 5G Upload Speed.

Regional Analysis Summary: Germany, Mobile Network Experience Report, May 2022

City
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
Berlin
T
T
T
V
T
T
Cologne
T
T
V
O
T
V
T
T
Hamburg
T
O
T
V
O
T
V
T
T
Munich
O
T
T
V
O
T
V
O
T
T
V
Stuttgart
O
T
V
O
T
V
O
T
V
O
T
T
V
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Berlin
    • Cologne
    • Hamburg
  • J-R
    • Munich
  • S-Z
    • Stuttgart
5G Video Experience
in Berlin
in 0-100 points
O2
77.0
Telekom
82.8
Vodafone
80.0
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5G Games Experience
in Berlin
in 0-100 points
O2
75.3
Telekom
87.4
Vodafone
81.4
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5G Voice App Experience
in Berlin
in 0-100 points
O2
81.1
Telekom
83.3
Vodafone
82.2
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5G Download Speed
in Berlin
in Mbps
O2
152.1
Telekom
223.2
Vodafone
169.8
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5G Upload Speed
in Berlin
in Mbps
O2
18.4
Telekom
41.2
Vodafone
28.7
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5G Video Experience
in Cologne
in 0-100 points
O2
76.1
Telekom
83.2
Vodafone
79.0
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5G Games Experience
in Cologne
in 0-100 points
O2
79.4
Telekom
88.0
Vodafone
84.9
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5G Voice App Experience
in Cologne
in 0-100 points
O2
82.9
Telekom
84.1
Vodafone
81.9
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5G Download Speed
in Cologne
in Mbps
O2
152.4
Telekom
270.9
Vodafone
146.7
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5G Upload Speed
in Cologne
in Mbps
O2
23.8
Telekom
45.4
Vodafone
27.3
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5G Video Experience
in Hamburg
in 0-100 points
O2
77.5
Telekom
81.4
Vodafone
76.6
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5G Games Experience
in Hamburg
in 0-100 points
O2
79.6
Telekom
84.8
Vodafone
79.5
Download Image
5G Voice App Experience
in Hamburg
in 0-100 points
O2
82.2
Telekom
83.0
Vodafone
81.5
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5G Download Speed
in Hamburg
in Mbps
O2
145.0
Telekom
211.5
Vodafone
98.0
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5G Upload Speed
in Hamburg
in Mbps
O2
20.8
Telekom
39.5
Vodafone
22.0
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5G Video Experience
in Munich
in 0-100 points
O2
80.6
Telekom
81.4
Vodafone
76.6
Download Image
5G Games Experience
in Munich
in 0-100 points
O2
78.4
Telekom
87.2
Vodafone
85.8
Download Image
5G Voice App Experience
in Munich
in 0-100 points
O2
82.3
Telekom
82.4
Vodafone
83.8
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5G Download Speed
in Munich
in Mbps
O2
177.8
Telekom
171.4
Vodafone
130.9
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5G Upload Speed
in Munich
in Mbps
O2
23.8
Telekom
35.2
Vodafone
30.9
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5G Video Experience
in Stuttgart
in 0-100 points
O2
76.6
Telekom
81.5
Vodafone
78.8
Download Image
5G Games Experience
in Stuttgart
in 0-100 points
O2
81.1
Telekom
83.6
Vodafone
85.5
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5G Voice App Experience
in Stuttgart
in 0-100 points
O2
82.4
Telekom
81.6
Vodafone
82.8
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5G Download Speed
in Stuttgart
in Mbps
O2
155.8
Telekom
180.0
Vodafone
107.2
Download Image
5G Upload Speed
in Stuttgart
in Mbps
O2
22.7
Telekom
36.4
Vodafone
32.1
Download Image

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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O2

Telekom

Vodafone

Availability
5G Availability
5G Reach
Availability
% of time
O2
93.7
Telekom
93.2
Vodafone
92.8
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
O2
6.1
Telekom
13.3
Vodafone
7.1
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
O2
2.1
Telekom
4.7
Vodafone
2.9
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

O2 is the outright winner of the Availability award, with a score of 93.7%. This means that our O2 users spent the largest proportion of time connected to either 3G, 4G, or 5G. Telekom comes behind O2 with a score of 93.2% while Vodafone is in third place with a score of 92.8%.

Our users on Telekom’s network spent the greatest proportion of their time on average with an active 5G connection — 13.3%. As a result, Telekom is the sole winner of the 5G Availability award. By comparison, Vodafone and O2 scored 7.1% and 6.1%, respectively. The higher 5G Availability is, the greater the amount of time that users were able to benefit from the improved mobile experience that 5G can provide.

Telekom claims victory in 5G Reach — which measures the proportion of locations where our users observed 5G out of all the places they visited. Telekom scored 4.7 points on a 10 point scale, securing a 1.8 point winning margin over Vodafone which scored 2.9 points. O2 places third with 2.1 points.

O2, Telekom and Vodafone are locked in a three-way victory for Availability in 18 out of 24 cities we analyzed. Of the remaining six cities, O2 is the outright winner in Berlin and Hamburg, while sharing the award with Telekom in Duisburg, and with Vodafone in Frankfurt, Hanover and Mannheim.

Telekoms wins all regional awards for 5G Availability and 5G Reach across the five cities where we included 5G results. However, O2 is a joint winner for three of these awards — 5G Availability in Stuttgart, as well as 5G Reach in Munich and Stuttgart.

Regional Analysis Summary: Germany, Mobile Network Experience Report, May 2022

City
Availability
5G Availability
5G Reach
Aachen
O
T
V
Augsburg
O
T
V
Berlin
O
T
T
Bochum
O
T
V
Bonn
O
T
V
Bremen
O
T
V
Cologne
O
T
V
T
T
Dortmund
O
T
V
Dresden
O
T
V
Duisburg
O
T
Dusseldorf
O
T
V
Essen
O
T
V
Frankfurt
O
V
Freiburg
O
T
V
Hamburg
O
T
T
Hanover
O
V
Karlsruhe
O
T
V
Leipzig
O
T
V
Mannheim
O
V
Munich
O
T
V
T
O
T
Munster
O
T
V
Nuremberg
O
T
V
Saarbrucken
O
T
V
Stuttgart
O
T
V
O
T
O
T
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-G
    • Aachen
    • Augsburg
    • Berlin
    • Bochum
    • Bonn
    • Bremen
    • Cologne
    • Dortmund
    • Dresden
    • Duisburg
    • Dusseldorf
    • Essen
    • Frankfurt
    • Freiburg
  • H-N
    • Hamburg
    • Hanover
    • Karlsruhe
    • Leipzig
    • Mannheim
    • Munich
    • Munster
    • Nuremberg
  • O-U
    • Saarbrucken
    • Stuttgart
Availability
in Aachen
% of time
O2
94.2
Telekom
92.3
Vodafone
91.0
Download Image
Availability
in Augsburg
% of time
O2
95.7
Telekom
93.9
Vodafone
93.6
Download Image
Availability
in Berlin
% of time
O2
96.5
Telekom
94.0
Vodafone
95.1
Download Image
5G Availability
in Berlin
% of time
O2
6.6
Telekom
17.1
Vodafone
10.3
Download Image
5G Reach
in Berlin
in 0-10 points
O2
3.1
Telekom
6.0
Vodafone
3.7
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Availability
in Bochum
% of time
O2
95.6
Telekom
93.3
Vodafone
93.7
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Availability
in Bonn
% of time
O2
94.8
Telekom
93.8
Vodafone
95.0
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Availability
in Bremen
% of time
O2
96.2
Telekom
95.7
Vodafone
95.1
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Availability
in Cologne
% of time
O2
95.1
Telekom
94.4
Vodafone
94.5
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5G Availability
in Cologne
% of time
O2
14.5
Telekom
24.9
Vodafone
6.5
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5G Reach
in Cologne
in 0-10 points
O2
4.0
Telekom
5.3
Vodafone
1.8
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Availability
in Dortmund
% of time
O2
94.7
Telekom
95.3
Vodafone
94.3
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Availability
in Dresden
% of time
O2
95.9
Telekom
93.4
Vodafone
95.1
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Availability
in Duisburg
% of time
O2
95.8
Telekom
93.2
Vodafone
93.7
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Availability
in Dusseldorf
% of time
O2
96.1
Telekom
95.9
Vodafone
95.3
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Availability
in Essen
% of time
O2
95.3
Telekom
95.0
Vodafone
94.1
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Availability
in Frankfurt
% of time
O2
95.6
Telekom
93.2
Vodafone
96.2
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Availability
in Freiburg
% of time
O2
92.7
Telekom
92.0
Vodafone
91.2
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Availability
in Hamburg
% of time
O2
95.9
Telekom
94.3
Vodafone
94.5
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5G Availability
in Hamburg
% of time
O2
8.2
Telekom
21.6
Vodafone
11.1
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5G Reach
in Hamburg
in 0-10 points
O2
3.2
Telekom
5.2
Vodafone
3.8
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Availability
in Hanover
% of time
O2
96.8
Telekom
93.7
Vodafone
95.3
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Availability
in Karlsruhe
% of time
O2
95.6
Telekom
92.9
Vodafone
94.0
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Availability
in Leipzig
% of time
O2
96.9
Telekom
95.7
Vodafone
95.6
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Availability
in Mannheim
% of time
O2
96.6
Telekom
91.7
Vodafone
96.2
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Availability
in Munich
% of time
O2
93.9
Telekom
92.9
Vodafone
94.3
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5G Availability
in Munich
% of time
O2
16.0
Telekom
27.5
Vodafone
13.3
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5G Reach
in Munich
in 0-10 points
O2
5.0
Telekom
5.9
Vodafone
3.6
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Availability
in Munster
% of time
O2
93.6
Telekom
93.0
Vodafone
92.7
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Availability
in Nuremberg
% of time
O2
95.4
Telekom
94.9
Vodafone
94.4
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Availability
in Saarbrucken
% of time
O2
96.2
Telekom
92.3
Vodafone
94.9
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Availability
in Stuttgart
% of time
O2
95.0
Telekom
93.3
Vodafone
95.4
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5G Availability
in Stuttgart
% of time
O2
22.8
Telekom
18.3
Vodafone
10.2
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5G Reach
in Stuttgart
in 0-10 points
O2
5.7
Telekom
4.5
Vodafone
3.4
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Definitions

5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
O2
79.3
Telekom
82.9
Vodafone
81.5
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
O2
88.9
Telekom
90.7
Vodafone
89.3
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Telekom is the sole winner of the Excellent Consistent Quality award as its score of 82.9% is 1.4 percentage points higher than that of second-placed Vodafone’s 81.5%. O2 is in third place, with a score of 79.3%.

As is the case with Excellent Consistent Quality, Telekom is the outright winner of the Core Consistent Quality award. The operator wins with a score of 90.7%, 1.4 percentage points ahead of second-placed Vodafone’s score of 89.3%. O2 is in third place with 88.9%, with a much closer score to its rivals’ compared to the Excellent Consistent Quality award.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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