Global Mobile Network Experience Awards 2022


February 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Independent
Real-world experience
Scientific analysis
Author
Sam Fenwick
Senior Analyst

Key Findings

The best Video Experience in the world is in the Netherlands

T-Mobile Netherlands and KPN are the Global Winners for Video Experience, with statistically tied scores of 79.4-79.6 points on a 100 point scale. Their domestic rival, Vodafone Netherlands is close behind, sharing third place with three other operators. Norway’s operators have also performed strongly with all three placing as Global Leaders for Video Experience. Amid results dominated by Europe, only two Asia Pacific operators are Global Leaders: South Korea’s SK telecom and Singapore’s StarHub.

South Korea’s LG U+ and SK telecom are top for Games Experience

Opensignal users had their best experience playing multiplayer mobile games on LG U+ and SK telecom’s networks. The two operators are the Global Winners for Games Experience with identical scores of 88.4 points on a 100 point scale. Their scores were around 29 points higher than the global average of 59.3 points. KT is third with 86.6 points, ahead of two operators from the Netherlands — T-Mobile and KPN — which are tied in fourth place. The three South Korean operators were the only ones in the Excellent (85 or above) category.

Three operators are Global Winners for Voice App Experience

LG U+, SK telecom, and Czech Republic’s Vodafone have statistically tied for the highest global score for Voice App Experience with scores in the 83.6-84 range. This means that our users had their best experience on these operators’ networks when using over-the-top voice apps such as WhatsApp, Skype and Facebook Messenger.

The fastest average download speeds in the world were seen on SK telecom

SK telecom wins the global Download Speed Experience category as our users reported average download speeds of 143 Mbps. SK telecom’s Download Speed Experience was 4.9 times the global average of 29.4 Mbps. While South Korea’s other operators — LG U+ and KT — are in second place with statistically tied scores around 100 Mbps, no other operator scored above 80 Mbps.

Denmark’s 3 is the Global Winner for Upload Speed Experience

Our users observed the highest average upload speeds of 20.9 Mbps on Danish operator 3’s network, which was 2.4 times the global average of 8.8 Mbps. No other operator breached the 20 Mbps mark, although three Global Leaders had scores above 19 Mbps: Swisscom, LG U+ and SK telecom. 3’s success is due to a massive 62.9% increase in its Upload Speed Experience between H2 2020 and H2 2021 — which also makes it a Global Rising Star for Upload Speed Experience.

Users spent the most time connected to 4G or 5G on LG U+

South Korea’s LG U+ is the outright Global Winner for 4G Availability with an almost perfect score of 99.8%. It is closely followed by Japan’s au and India’s 4G-only operator, Jio. Higher 4G Availability scores mean that our users spent less time on older mobile technology such as 2G and 3G, or without any signal at all. The average global 4G Availability across all operators with a 4G network was 86.5% — which LG U+ exceeded by an impressive 13.3 percentage points.

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