Global Mobile Network Experience Awards 2020

Celebrating 10 Years of Opensignal
September 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Real-world experience
Scientific analysis
Sam Fenwick
Senior Analyst

Key Findings

T-Mobile Netherlands and Austria’s A1 are the joint Global Winners for Video Experience

In our only tie for the top spot, T-Mobile Netherlands and A1 in Austria are our joint Global Winners for Video Experience and they are the only operators on which our users reported average Video Experience scores above 80 points out of a possible 100. Fellow Austrian operators Magenta-T and 3 made it into the ranks of our Global Leaders for this metric, along with all three of Singapore’s well-established operators — M1, Singtel and StarHub.

Our users observed the highest average overall download speeds in the world while on Canadian operator Telus’s network

Excellence in download speeds appears to be something of a Canadian specialty, with Telus being the sole Global Winner with a score of 75.8 Mbps and its closest rival being its Canadian peer, Bell.

Japan’s SoftBank is number one in the world for Voice App Experience

SoftBank has squeezed past the competition to become our Global Winner for Voice App Experience, with a score of 83.6 points out of a possible 100. The top of our table for this measure of the mobile experience was dominated by operators from Japan, South Korea and the Netherlands — out of our 12 Global Leaders for Voice App Experience, the only operators not to hail from these three countries were Taiwan’s FarEasTone and Belgium’s Proximus. 

Switzerland's Swisscom is the Global Winner for Upload Speed Experience

Swisscom has come top for Upload Speed Experience with a score of 18.2 Mbps. While upload speeds are becoming more and more important as consumers are increasingly creating and sharing their content through social media, they typically are substantially lower than download speeds. And yet the upload speeds seen by our Swisscom users are faster than the download speeds observed by our users on many operators’ networks around
the world. 

Japan’s au takes home the prize for 4G Availability, being one percentage point shy of a perfect score

Japan’s au is our Global Winner for 4G Availability, with our 4G users on its network spending a staggering 99% of their time connected to a 4G signal. It seems that Japan, thanks to its hyper-dense 4G networks, is the country to be in for 4G Availability as the two operators with the next highest scores — NTT DoCoMo and newcomer Rakuten — also hail from there.

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