Italy

Opensignal has analyzed mobile subscriber churn in Italy and found that our users who changed their mobile operator on average had a worse mobile experience before they switched compared to the typical experience on their original network. Also, our data shows that, while the main brands of TIM, Vodafone and WindTre are losing smartphone users, their respective lower-cost brands — Kena Mobile, ho. and Very Mobile — are gaining users.

Opensignal’s data shows that short-term variations in average mobile data consumption during the COVID-19 pandemic correlated with variations in our users’ average Download Speed Experience across multiple countries. In part, this is because other ways of improving capacity such as additional wireless spectrum, could not be brought into use quickly in most countries to help with changed mobile usage.

Opensignal analyzed the hourly 4G Download Speeds that Italian smartphone users have experienced in the last six weeks, including the four weeks of February and the first two weeks of March.

As more operators in more countries launch 5G services, Opensignal has again analyzed the maximum speed that our 5G smartphone users have experienced, updating our previous analysis of 5G maximum speeds. As we expected, the 5G experience is evolving quickly. We already see increases in maximum speeds after just two months.

In Opensignal’s latest analysis of 5G, we've looked at the maximum real-world speeds seen in eight countries which have launched 5G services. The maximum download speeds smartphone users see are much faster than the average speeds experienced by 5G users as we expected.