United Kingdom
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
United Kingdom
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
3’s 5G Download Speed lead has increased
3 again wins the 5G Download Speed award with a score of 228.4 Mbps — 97.9 Mbps (75%) faster than second placed EE’s 130.5 Mbps. The gap has widened significantly because 3’s 5G users experienced a 24.1 Mbps increase in their average 5G download speeds. Vodafone and O2 are in third and fourth place, respectively, with scores of 105.2 Mbps and 92.3 Mbps, respectively.
Vodafone wins Voice App Experience outright
Our users had the best available overall experience when using over-the-top voice apps such as Facebook Messenger, Skype and WhatsApp on Vodafone’s network. Vodafone has knocked EE off the winners’ podium and wins with a score of 78.6 points on a 100 point scale and a lead of 1.4 points over EE. O2 and 3 follow with scores of 75.7 and 74.9 points, respectively.
3 and EE users had the best available 5G Video Experience
While the 5G Video Experience award continues to be held by two joint winners, 3 has replaced O2 on the winners’ podium. This time 3 and EE win the award this time with statistically tied scores of 74.8-75 points. This places them on the border between the Very Good (65-75) and Excellent (75 or above) categories. O2 and Vodafone bring up the rear with scores of 73.4 and 68.2 points, respectively, and earn Very Good ratings.
EE and Vodafone joint win Games Experience
EE’s multiplayer gaming experience has been matched by Vodafone. The two operators win with statistically tied scores of 67.2-67.5 points on a 100 point scale. O2 and 3 are in third and fourth place, respectively, with scores of 60.4 and 55.5 points.
O2 and EE break clear of Vodafone to jointly win 5G Games Experience
EE and O2 are joint winners of the 5G Games Experience award, with statistically tied scores of 69.7-71 points on a 100 point scale. But in the previous report Vodafone, EE and O2 were in a three-way tie. All four operators have remained in the Fair (65-75) category. This means that in most cases the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game.
EE stays top for consistency
Our EE users continued to have the most consistent experience in the U.K. as the operator remains the outright winner of the Excellent Consistent Quality and Core Consistent Quality awards. It wins the former with a score of 77.5% and a lead of 7.5 percentage points over second placed Vodafone’s 70%. For Core Consistent Quality, EE is still the only operator on which more than 90% of users’ tests met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Mobile Experience Awards
Market Overview
EE is no longer as dominant in mobile experience as it used to be. While it continues to have the lion’s share of awards, its haul has shrunk since the the last report. The operator has gone from winning all five of the Overall Experience awards outright to being the sole winner for three of them (Video Experience, Download Speed Experience and Upload Speed Experience) and a joint winner for Games Experience alongside Vodafone. Vodafone is now the outright winner of the Voice App Experience award. In total, EE has six outright wins to its name, including both Consistency awards along with four joint wins — three of which are in the 5G Experience category.
3 has the next most impressive awards collection. In the Coverage category, it either is the sole winner (Availability and 5G Reach) or is a joint winner (5G Availability, alongside Vodafone). It is also the outright winner of the 5G Download Speed award and shares the 5G Video Experience award with EE.
The UK operators intend to switch off their 3G services before they retire 2G because they have more existing users of 2G services — for example machine to machine. 3 announced in May that it will switch off its 3G network at the end of 2024 and that this will allow the operator to focus investment and spectrum on improving its users’ 4G and 5G experience, as it continues to expand its 5G footprint. Vodafone plans to switch off its 3G network in 2023, while EE intends to follow in early 2024. As of mid-September 2022, O2 had yet to announce any switch off plans.
Virgin Media O2 said that it had switched on its first multi-vendor Open RAN macro-sites in its commercial network in August, following a lab trial with NEC, Rakuten Symphony and ecosystem partners in 2021. Vendors claim that Open RAN will help to lower costs through increasing vendor choice and adding greater flexibility but there are few large-scale deployments globally and support for older network generations can prove difficult. This explains why O2, and previously Vodafone UK, are moving ahead cautiously.
In this report we examine the mobile network experience of the four main mobile network operators in the U.K.: 3, EE, O2 and Vodafone, over a period of 90 days starting on June 1, 2022 and ending on August 29, 2022, to see how they fared.
Overall Experience
National Analysis
EE is once again the sole winner of the Video Experience award, which means that our EE users had the best available overall experience when streaming mobile video over cellular connections. EE wins this time with a score of 58.8 points on a 100 point scale and a lead of around 10.7 points over 3 and Vodafone’s statistically tied scores of 47.7-48.5 points. EE is also the only operator to place in the Good (55-65) category, while our users on the other three operators had a Fair (40-55) Video Experience.
A Good rating for Video Experience indicates an acceptable but inconsistent experience, even from the same video streaming provider and particularly for higher resolutions, with noticeably slow loading times and stalling not being uncommon.
Placing in the Fair category means that our users did not have a good experience either for higher resolution videos (very slow loading times and prolonged stalling) or for some video streaming providers. The experience on lower resolution videos from some providers might have been sufficient though.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
EE and Vodafone are joint winners of the Games Experience award — a change from the previous report, when EE won this award outright. This time, they win with statistically tied scores of 67.2-67.5 points on a 100 point scale. O2 and 3 are in third and fourth place, respectively, with scores of 60.4 and 55.5 points. Both joint winners placed in the Fair (65-75) category, while 3 and O2 received a Poor (40-65) rating.
A Fair rating for Games Experience means that our users found the experience to be ‘average’. In most cases, the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game.
A Poor rating on the other hand, indicates that most users found this level of experience unacceptable. The majority of users reported seeing a delay in the gameplay experience and they did not receive immediate feedback on their actions. Many users felt a lack of controllability.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Vodafone is the outright winner of the Voice App Experience award — replacing the previous winner, EE. Vodafone wins with a score of 78.6 points on a 100 point scale and a lead of 1.4 points over EE’s 77.2 points. O2 and 3 follow with scores of 75.7 and 74.9 points, respectively.
All four operators have again placed in the Average (74-80) category. This means that some users were satisfied. Perceptible call quality impairments were experienced by some users. Clicking sounds of short duration or distortion were heard, and/or the volume may not have been sufficiently loud. Listeners were generally able to comprehend without repetition.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
EE is once again the sole winner of the Download Speed Experience award. It wins this time with a score of 44.7 Mbps which represents the average speed observed by our users across all generations of mobile technology on its network. EE’s score was 14 Mbps (45.6%) higher than second placed 3’s 30.7 Mbps. Vodafone is in third place with 21.2 Mbps, while O2 is in fourth place with 16.8 Mbps.
While EE and O2’s scores were statistically unchanged from the previous report, 3’s increased by 2.6 Mbps (9.1%), while Vodafone’s fell slightly — by 0.8 Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
As with Download Speed Experience, EE continues to hold the Upload Speed Experience award — this time with a score of 9 Mbps, 2 Mbps (27.6%) faster than second placed Vodafone’s 7.1 Mbps. 3 and O2 follow with scores of 5.6 Mbps and 4.9 Mbps, respectively.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
3 and EE are joint winners of the 5G Video Experience award — a change from the previous report, which had O2 and EE tying for first place. This means that our users had their best available experience when streaming mobile video over 5G connections on 3 and EE’s networks. The two operators win with statistically tied scores of 74.8-75 points. This places them on the border between the Very Good (65-75) and Excellent (75 or above) categories. O2 and Vodafone bring up the rear with scores of 73.4 and 68.2 points, respectively, and earn Very Good ratings.
Our users on all four operators’ network saw impressive improvements in their experience when streaming video over 5G compared to the overall video experience across all generations of mobile technology. O2 users saw the largest uplift as the operator’s 5G Video Experience score was 28.5 points (63.4%) higher than its Video Experience score. EE users saw a small 5G versus 4G uplift — 16 points (27.1%).
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Our O2 and EE users had the best available experience when playing multiplayer mobile games over 5G connections — making O2 and EE joint winners of the 5G Games Experience award. This is a change from the previous report, when Vodafone was a joint winner alongside them due to a three-way tie. O2 and EE win with statistically tied scores of 69.7-71 points on a 100 point scale.
All four operators have remained in the Fair (65-75) category. This means that users found the experience to be average. In most cases the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game.
Our 3 users observed the highest uplift with 5G relative to the overall Games Experience across all generations of mobile technology — 10.2 points (18.3%). O2 and EE followed with uplifts of 9.4 points (15.5%) and 3.6 points (5.3%), respectively, while there was no statistically significant difference between Vodafone’s 5G Games Experience and Games Experience scores.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
EE and O2 are once again joint winners of the 5G Voice App Experience award — this time with identical scores of 78.7 points on a 100 point scale. 3 and Vodafone are in joint third place with statistically tied scores of 77.6-77.7 points.
All four operators placed in the Average (74-80) category. This means that some users were satisfied. Perceptible call quality impairments were experienced by some users. Clicking sounds of short duration or distortion were heard, and/or the volume may not have been sufficiently loud. Listeners were generally able to comprehend without repetition.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
3 is once again the sole winner of the 5G Download Speed award. It wins this time with a score of 228.4 Mbps — 97.9 Mbps (75%) faster than second placed EE’s 130.5 Mbps. Vodafone and O2 are in third and fourth place, respectively, with scores of 105.2 Mbps and 92.3 Mbps.
3’s lead has risen significantly since the last report, when it led by 75.1 Mbps. This is mainly due to a 24.1 Mbps increase in 3’s average 5G download speeds. Vodafone was the only other operator to see a statistically significant increase in 5G Download Speed — it rose by 13.2 Mbps (14.4%).
3 users observed the largest uplift in percentage terms when comparing their average 5G download speeds against those across all generations of mobile technology — its 5G Download Speed score was 7.4 times faster than that for Download Speed Experience. O2 was next with an improvement of 5.5 times, followed by Vodafone with five times and EE with 2.9 times.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Our users observed the fastest average 5G upload speeds with EE, making the operator once again the outright winner of the 5G Upload Speed award. Its score of 15.9 Mbps means that it wins by a margin of 0.8 Mbps, given second placed 3’s 15.1 Mbps. Vodafone and O2 are in third and fourth place, with scores of 14 Mbps and 10 Mbps.
Only 3 and EE’s 5G Upload Speed scores have statistically increased since the previous report, rising by 1.1 and 1.2 Mbps, respectively.
In percentage terms 3 users saw the greatest uplift when we compare their average 5G upload speeds against those measured across all generations of mobile technology. 3’s 5G Upload Speed score was 2.7 times higher than that for Upload Speed Experience. Both O2 and Vodafone users saw average 5G upload speeds that were twice as fast as their overall speeds, while EE’s 5G Upload Speed score was 1.8 times higher than its Upload Speed Experience score.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
3
EE
O2
Vodafone
National Analysis
Our 3 users continued to spend the greatest proportion of time with a 3G or better signal and therefore spent the least time either with no signal or on 2G. 3G remains the sole winner of the Availability award with a score of 98.5%, ahead of second placed EE’s 97.7% by just 0.9 percentage points. O2 and Vodafone share third place with statistically tied scores of 96.2-96.6%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
3 and Vodafone remain joint winners of the 5G Availability award, with statistically tied scores of 8.5-9.1% — the proportion of time that our 5G users on their networks spent with an active 5G connection. EE is third place with 6.8%, while O2 brings up the rear with 5.8%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
3 is still the outright winner of the 5G Reach award — winning this time with a score of 3.3 points on a 10 point scale. This means that our users on 3’s network found a 5G signal in around a third of the locations they visited. 3’s rivals were statistically tied for second place with scores of 2.5-2.6 points. The only operator on which users reported a statistically significant improvement in 5G Reach since the previous report is Vodafone — as its score rose by 0.6 points to 2.6 points.
Definitions
5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
EE wins the Excellent Consistent Quality award for the second time in a row. This time it wins with a score of 77.5% and a lead of 7.5 percentage points over second placed Vodafone’s 70%. 3 and O2 are in third and fourth place, respectively, with scores of 67.6% and 66.1%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
As with Excellent Consistent Quality, EE continues to be the sole winner of the Core Consistent Quality award. It wins with a score of 90.8%, making it the only operator in the U.K. with a score above 90%. EE commanded a lead of 3.5 percentage points over second placed Vodafone’s 87.3%. 3 and O2 share third place with identical scores of 85.1%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience