Mobile Network Experience Report Denmark August 2021

Denmark

Mobile Network Experience Report
August 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

3 takes the Upload Speed Experience award from TDC

With a score of 18.7 Mbps, 3 wins the category which was won by TDC in the last report. TDC, Telia and Telenor tied for second place with speeds of 15.8 Mbps, 16.1 Mbps and 14.8 Mbps, respectively. Upload speeds are important for mobile users to share photos and videos on social media, or send office documents by email or enterprise communication tools such as Slack or Microsoft Teams.

Telia and Telenor jointly win 4G Availability

With scores that are closing on the perfect 100% of time, our Telia and Telenor users were able to connect to 4G for more time than our users on 3 and TDC. Telia and Telenor's winning scores – 94.1% and 95.7% – were now clearly ahead of TDC and 3's scores, but in the last report TDC also tied for first place. However, when looking at the 4G Coverage Experience award, which represents geographical extent, TDC again wins the award this time with a score of 9.6 on a 10 point scale.

For Download Speed and Video Experience TDC holds onto first place

It's not unusual to see different operators win Opensignal's video streaming and average download speed awards, but here TDC again wins both awards in Denmark with a Download Speed Experience score of 59.6 Mbps and an Excellent Video Experience score of 79.3. However, while the Video Experience results were close, with 3 scoring 78.0 and Telenor 77.5 only just behind TDC, the winning margin for Download Speed Experience was large. Second-placed 3 scored 52.4 Mbps, while Telia and Telenor were way behind TDC with scores of 44.0 Mbps and 43.1 Mbps respectively.

Multiplayer gaming experience is closely fought with TDC and now Telenor winning

Telenor replaces Telia as a joint winner of the Games Experience award alongside TDC. The winning scores — TDC's 82.3 and Telenor's 80.6 — rank as Good (75<85) on a 100 point scale. Both 3 and Telenor improved their score since the last report, 3 from 73.1 to 75.2 while Telenor increased by over five points from 75.3, but Telia's score was statistically unchanged. Similarly, TDC's score rose from 80.9 to 82.3.

Introduction

Since our last report we see a number of changes in the awards table with all four operators vying for position. TDC slipped back on Upload Speed Experience and 4G Availability but won the most awards overall. 3 won one award outright and jointly won another, while Telenor jointly won three awards and Telia one.

A major new 5G spectrum auction completed in April. Wireless spectrum provides capacity which is an essential ingredient for operators to offer a high-quality mobile experience. In simple terms, the more spectrum available to an operator, the more data traffic and more users they can support or they can offer faster speeds and a better video and gaming experience to the same number of users.

Spectrum availability has held back 5G rollouts in Denmark. Operators launched 5G in the latter part of 2020, over a year after the leading European operators in Germany and the UK launched 5G services. As part of this auction, Danish operators have finally secured access to the critical 3.5 GHz band that has enabled fast 5G speeds in other countries: TDC secured 130 MHz, 3 Denmark 120 MHz, and the Telia-Telenor joint venture 140 MHz in that band.

However, while Denmark has been slow to license 3.5 GHz, it is early with 26 GHz mmWave spectrum licensing. Denmark is the fourth EU member state to have licensed it. To date, mmWave 5G has mainly been deployed in the U.S. where Opensignal has seen mmWave 5G offers extremely fast speeds, very high capacity, but more limited reach than 5G deployed on lower spectrum bands.

As Denmark's operators accelerate their 5G offerings, Opensignal will be analyzing how 5G boosts the mobile experience of Danish users. In this report 5G measurements contribute to the overall scores included. The results here are based on measurements collected across a 90 day period between April 1 and June 29, 2021.

Opensignal Awards Table

Mobile Experience Awards, Denmark
August 2021, Denmark Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
August 2021, Denmark
Video Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
August 2021, Denmark
Games Experience
Voice App Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
3
78.0
TDC
79.3
Telenor
77.5
Telia
74.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
3
78.0
TDC
79.3
Telenor
77.5
Telia
74.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
3
75.2
TDC
82.3
Telenor
80.6
Telia
78.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
3
82.7
TDC
83.6
Telenor
82.7
Telia
82.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
3
52.4
TDC
59.6
Telenor
43.1
Telia
44.0
0 15 30 45 60
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
3
18.7
TDC
15.8
Telenor
14.8
Telia
16.1
0 5 10 15 20
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
3
91.9
TDC
93.3
Telenor
95.7
Telia
94.1
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
3
7.8
TDC
9.6
Telenor
8.6
Telia
9.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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