Mobile Network Experience Report Denmark February 2021

Denmark

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

TDC wins Download Speed Experience by a large margin

With an average download speed of 59.1 Mbps our TDC users enjoyed a much faster speed than our users on any of the other operators in Denmark. Telenor, 3 and Telia users experienced speeds over 20 Mbps slower with statistically tied scores of 37.2 Mbps, 36 Mbps and 35 Mbps respectively.

Games Experience was tightly contested with Telia jointly winning the award with TDC

Opensignal's Games Experience measures the multiplayer mobile gaming experience of smartphone users, reflecting the playing experience of popular genres of games such as Fortnite, PUBG or Arena of Valor. On our one hundred point scale, TDC and Telia statistically tie with scores of 80.9 and 78.9. Our user's experience on both the leading operators, as well as our users on Telenor, rated as Good, while our 3 users scored more lowly in the Fair category.

All four operators rated as Excellent for mobile Video Experience

Opensignal actively measures the video streaming experience of our users using an International Telecommunications Union (ITU) based methodology. However, while all four operators' experience was in the same category, TDC narrowly won the Video Experience award with a score of 79.9 on our one hundred point scale, ahead of Telia with 77.5, Telenor on 76.3 and 3 scoring 76.1.

TDC's lead on Upload Speed Experience is much narrower than for download speed

While TDC won Download Speed Experience with a score 59% faster than the next operator, its 17.1 Mbps Upload Speed Experience score is only 13% faster than the nearest other operator's score, Telia. And, our users on Telenor and 3 have an experience that's close to TDC, with speeds of 14.1 Mbps and 13.7 Mbps respectively.

On network reach, 3 fell behind the other three operators

Opensignal considers two key measures for the extent of a network and on both, the experience of 3's users lagged behind our users on TDC, Telenor and Telia. On 4G Availability — the time users spend connected to a 4G network — users on 3, scored 88.4% compared with over 94% on the other operators. We see similar results for 4G Coverage Experience, with 3 scoring 7.6 on a ten point scale, compared with TDC's winning score of 9.5, Telia's score of 9.1 and Telenor's 8.5. 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators on a ten point scale.

Introduction

In Opensignal's first mobile network experience report on Denmark, we find TDC winning the largest share of awards. However, Telia, Telenor and 3 all jointly won one or more categories with TDC.

The arrival of 5G opens up new opportunities for each operator to compete and advance the quality of the mobile network experience in Denmark. All four operators have very recently launched 5G: TDC, Telia and Telenor in September 2020, followed by 3 in December. In other countries, we have seen 5G offer a massive jump forward in speeds, and we are starting to see improvements in other aspects of the mobile experience as well.

5G measurements contribute to the overall scores included in this report. Our results in this report are based on measurements collected across a ninety day period between October 1 and December 29, 2020.

Opensignal Awards Table

Mobile Experience Awards, Denmark
February 2021, Denmark Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Denmark
Video Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
February 2021, Denmark
Games Experience
Voice App Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telenor
76.3
3
76.1
TDC
79.9
Telia
77.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Telenor
76.3
3
76.1
TDC
79.9
Telia
77.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Telenor
75.3
3
73.1
TDC
80.9
Telia
78.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Telenor
81.1
3
82.5
TDC
83.1
Telia
83.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Telenor
37.2
3
36.0
TDC
59.1
Telia
35.0
0 15 30 45 60
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Telenor
14.1
3
13.7
TDC
17.1
Telia
15.1
0 5 10 15 20
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
Telenor
94.7
3
88.4
TDC
94.1
Telia
94.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Telenor
8.5
3
7.6
TDC
9.5
Telia
9.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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