Mobile Network Experience Report France November 2020

France

Mobile Network Experience Report
November 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Orange has defended all six of its awards from our previous report

Last time, Orange dominated our awards table, winning six out of seven of our national awards and in this reporting period it successfully defended all six. In addition, the sole award to elude its grasp — 4G Availability — is still contested by SFR and Bouygues with neither operator being able to secure an outright win for this measure of the mobile experience.

Our Free Mobile users saw their average overall download speeds improve by 22.7%

Since our last report, Free Mobile’s Download Speed Experience score has risen by an impressive 4.6 Mbps (22.7%). Meanwhile, the average overall download speeds seen by our SFR and Orange users rose by 1.4 and 1.1 Mbps, respectively, while Bouygues’s score fell by 0.2 Mbps. As a result of these changes the gap between Free Mobile and SFR or Bouygues has fallen from at least 4.8 Mbps to at least 1.3 Mbps. In addition, Orange’s lead over its rivals has increased from the 15.2 Mbps it commanded over second-placed Bouygues in our last report to at least 16.2 Mbps.

Orange’s network was the only one on which our users saw an improvement in 4G Availability

While our Orange users were the only ones to observe an increase in the proportion of time that they spent connected to 4G services — 4G Availability — it was quite modest, with the operator’s score increasing by just 0.5 of a percentage point to 86.7%. In contrast, our users across all four operators saw their 4G Coverage Experience improve by 0.3-0.5 points.

Our users on three out of four operators’ networks have seen slightly faster upload speeds

SFR and Free Mobile have seen their Upload Speed Experience scores improve by 0.2 Mbps (2.5-3.5%), while Bouygues saw its score rise by just 0.1 Mbps (1.3%). In contrast, our Orange users saw their average overall upload speeds fall by 0.2 Mbps (2%).

Introduction

In this, our second look at the French mobile network experience, we've analyzed our data gathered in the 90 days from the start of August 2020 to see how France’s four national operators — Bouygues, Free Mobile, Orange and SFR — measure up.

Our awards table is completely unchanged from our last report. Orange has retained its grip on all three of our experiential awards— Video Experience, Games Experience, Voice App Experience — along with three other awards: Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. The only one of our awards that remains out of Orange’s reach for now is 4G Availability, which continues to be jointly won by SFR and Bouygues.

While our users have reported lower scores across our experiential metrics than last time — with a couple of exceptions — on the whole the mobile experience has proven resilient given the unique challenges operators have faced in 2020. All four operators have kept the same ratings as they earned in our previous report for Video Experience and only one operator — Orange — has dropped down a category for Voice App Experience and even then it has merely drawn level with its peers. In addition, our users on Free Mobile and SFR’s network saw their Video Experience scores improve by 1.9 and 0.1 points, respectively.

France is late to the 5G party, but its arrival is imminent given that ARCEP has completed the auctioning of the 3.5 GHz band to mobile operators, with some pretty significant strings attached. The regulator has recently said that 5G networks could begin commercial operations this month (November).

Once 5G is live, those consumers who invest in 5G smartphones can expect much faster download speeds and are likely to consume more data per SIM than those who stick to their 4G-only devices because of the increased capacity that the new 5G wireless spectrum offers. However, rolling out a new generation of mobile technology is the work of years and it will take a while before our French users observe the same sense of reach for 5G that they currently do with 4G.

Opensignal Awards Table

Mobile Experience Awards, France
November 2020, France Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
November 2020, France
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
November 2020, France
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
73.7
SFR
68.8
Free Mobile
62.7
Bouygues
70.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Orange
73.7
SFR
68.8
Free Mobile
62.7
Bouygues
70.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
76.6 (± 0.18) 71.3 (± 0.26) 71.8 (± 0.25) 72.7 (± 0.24)
3G Video Experience
49.8 (± 1.36) 41.7 (± 1.38) 31.1 (± 1.41) 47.1 (± 1.54)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
77 (± 0.18)
71 (± 0.26)
72 (± 0.25)
73 (± 0.24)
3G Video Experience in 0-100 points
50 (± 1.36)
42 (± 1.38)
31 (± 1.41)
47 (± 1.54)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Orange
66.4
SFR
60.9
Free Mobile
58.1
Bouygues
61.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
70.7 (± 0.46) 65.8 (± 0.48) 67.5 (± 0.48) 65.4 (± 0.52)
3G Games Experience
37.4 (± 0.41) 33.7 (± 0.23) 36.5 (± 0.27) 35.1 (± 0.25)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
71 (± 0.46)
66 (± 0.48)
67 (± 0.48)
65 (± 0.52)
3G Games Experience in 0-100 points
37 (± 0.41)
34 (± 0.23)
36 (± 0.27)
35 (± 0.25)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Orange
78.7
SFR
77.1
Free Mobile
74.8
Bouygues
77.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.8 (± 0.17) 78.2 (± 0.19) 77.1 (± 0.20) 78.1 (± 0.18)
3G Voice App Experience
70.0 (± 0.58) 65.0 (± 0.66) 66.7 (± 0.48) 67.1 (± 0.68)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.17)
78 (± 0.19)
77 (± 0.20)
78 (± 0.18)
3G Voice App Experience in 0-100 points
70 (± 0.58)
65 (± 0.66)
67 (± 0.48)
67 (± 0.68)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Orange
42.8
SFR
26.7
Free Mobile
25.1
Bouygues
26.4
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
47.3 (± 0.46) 28.7 (± 0.30) 31.5 (± 0.35) 28.4 (± 0.31)
3G Download Speed
4.9 (± 0.12) 4.2 (± 0.12) 2.7 (± 0.07) 4.5 (± 0.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Download Speed in Mbps
47 (± 0.46)
29 (± 0.30)
32 (± 0.35)
28 (± 0.31)
3G Download Speed in Mbps
5 (± 0.12)
4 (± 0.12)
3 (± 0.07)
4 (± 0.14)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Orange
8.8
SFR
7.3
Free Mobile
5.6
Bouygues
7.2
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.7 (± 0.11) 7.9 (± 0.10) 7.0 (± 0.08) 7.8 (± 0.09)
3G Upload Speed
1.3 (± 0.05) 1.2 (± 0.05) 0.8 (± 0.03) 1.2 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.11)
8 (± 0.10)
7 (± 0.08)
8 (± 0.09)
3G Upload Speed in Mbps
1 (± 0.05)
1 (± 0.05)
1 (± 0.03)
1 (± 0.05)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Orange
86.7
SFR
89.4
Free Mobile
77.4
Bouygues
89.7
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Orange
8.7
SFR
8.5
Free Mobile
7.3
Bouygues
8.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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