Mobile Network Experience Report France May 2020

France

Mobile Network Experience Report
May 2020

Opensignal Active Userbase in France
Total Devices
370,375
Total Measurements
873,873,633
Data Collection Period
Feb 01 Apr 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Orange leads on speed by an impressive margin

Our Orange users observed much faster download and upload speeds than their counterparts on other networks, clocking in at an eye-wateringly quick 41.7 Mbps for Download Speed Experience and 9.0 Mbps for Upload Speed Experience. There was a huge 15.2 Mbps gap between Orange and its next fastest rival, Bouygues, for Download Speed Experience. The average upload speeds seen by our Orange users were around 1.8-1.9 Mbps faster than those seen by our SFR and Bouygues users. Both operators tied for second place ahead of Free.

It’s nearly a clean sweep for Orange

Out of our seven awards, only one eluded Orange — 4G Availability, which was a statistical tie between SFR and Bouygues. Orange’s lead over its rivals was most pronounced in the Download Speed Experience and Upload Speed Experience categories and it was the only French operator on which our users observed a Good Games Experience and a Good Voice App Experience.

SFR and Bouygues lead on 4G Availability

SFR and Bouygues are the only French operators where our users observed 4G Availability scores in excess of 90%. This means that 4G users connected to either network spent more than 90% of their time connected to a 4G signal. Both operators are more than four percentage points ahead of Orange in this regard and more than 12 percentage points in front of Free Mobile.

Three out of four operators’ users enjoyed a Very Good Video Experience

Our users on three operators — Orange, SFR and Bouygues — had a Very Good Video Experience. This means that they generally observed fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across users at different video providers or resolutions. While no operator scored highly enough to place in our highest category of Excellent, Orange was less than a point from doing so. Free Mobile earned a Good rating, but needs only 4.3 points more to join its peers in the Very Good category.

Orange wins the award, but there’s room for improvement on Games Experience

Most operators’ users had a Fair mobile Games Experience, which means that they found the experience “average”, with the majority of players noticing a delay between their actions and the outcomes in the game. In contrast, Games Experience award winner Orange’s users had a Good experience, which means that most users deemed the experience acceptable.

Introduction

Our first operator-level analysis of the French mobile market shows that there is plenty of differentiation between users’ mobile network experience on each of France’s networks, with the Download Speed Experience observed by our users ranging from 20.4 Mbps on Free Mobile to 41.7 Mbps on Orange. Similarly, 4G Availability on Free Mobile was below 80%, while users on SFR and Bouygues observed scores in excess of 90%. There was less variation between operators in terms of our experiential metrics, particularly in terms of Voice App Experience, which assesses users’ experience when using over-the-top voice apps such as WhatsApp, Skype, Facebook Messenger.

However, Orange managed to scoop all three awards for these measures of the mobile experience — Video Experience, Games Experience, Voice App Experience — along with three other awards: Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. The only one of our awards that it failed to win was 4G Availability, where SFR and Bouygues tied for first place.

French mobile subscribers seeking a big leap in the quality of their experience will need to be patient, given the impact of the COVID-19 pandemic. The French spectrum regulator, ARCEP, announced back in April that it has postponed the auction of 5G spectrum in the valuable 3.4-3.8 GHz band, due to the crisis. Given the after shock of Free Mobile’s disruptive market entry in early 2012 with extremely low pricing, it will be interesting to see how French operators embrace 5G. Will they seek to differentiate on network quality? Or will France’s operators use 5G’s arrival to herald a new price war that hinders network investment and damages users’ mobile experience as a result? Once the 5G spectrum auction happens, we will see early signs of how this will develop.

In this report, we've analyzed our data gathered in the 90 days from the start of February 2020 to see how France’s four national operators — Orange, SFR, Free Mobile and Bouygues — measure up.

Opensignal Awards Table

Mobile Experience Awards, France
May 2020, France Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
May 2020, France
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
May 2020, France
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
74.2
SFR
68.7
Free Mobile
60.7
Bouygues
71.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Orange
74.2
SFR
68.7
Free Mobile
60.7
Bouygues
71.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
77.3 (± 0.18) 71.1 (± 0.24) 69.0 (± 0.29) 73.3 (± 0.25)
3G Video Experience
52.5 (± 1.16) 45.2 (± 1.24) 34.9 (± 1.11) 52.2 (± 1.35)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
77 (± 0.18)
71 (± 0.24)
69 (± 0.29)
73 (± 0.25)
3G Video Experience in 0-100 points
53 (± 1.16)
45 (± 1.24)
35 (± 1.11)
52 (± 1.35)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Orange
75.7
SFR
71.3
Free Mobile
67.9
Bouygues
71.7
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
81.9 (± 0.49) 77.0 (± 0.48) 75.8 (± 0.50) 76.2 (± 0.52)
3G Games Experience
43.6 (± 1.60) 37.1 (± 0.28) 43.7 (± 1.13) 39.0 (± 0.28)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
82 (± 0.49)
77 (± 0.48)
76 (± 0.50)
76 (± 0.52)
3G Games Experience in 0-100 points
44 (± 1.60)
37 (± 0.28)
44 (± 1.13)
39 (± 0.28)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Orange
80.3
SFR
79.1
Free Mobile
78.0
Bouygues
79.1
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.2 (± 0.14) 80.2 (± 0.15) 79.8 (± 0.16) 79.9 (± 0.15)
3G Voice App Experience
74.0 (± 0.52) 68.2 (± 0.63) 72.2 (± 0.41) 71.2 (± 0.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.14)
80 (± 0.15)
80 (± 0.16)
80 (± 0.15)
3G Voice App Experience in 0-100 points
74 (± 0.52)
68 (± 0.63)
72 (± 0.41)
71 (± 0.57)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Orange
41.7
SFR
25.3
Free Mobile
20.4
Bouygues
26.5
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
46.9 (± 0.38) 27.4 (± 0.24) 26.0 (± 0.25) 28.9 (± 0.26)
3G Download Speed
5.3 (± 0.10) 4.7 (± 0.12) 3.1 (± 0.07) 5.0 (± 0.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Download Speed in Mbps
47 (± 0.38)
27 (± 0.24)
26 (± 0.25)
29 (± 0.26)
3G Download Speed in Mbps
5 (± 0.10)
5 (± 0.12)
3 (± 0.07)
5 (± 0.13)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Orange
9.0
SFR
7.2
Free Mobile
5.4
Bouygues
7.1
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.1 (± 0.10) 7.8 (± 0.08) 6.9 (± 0.08) 7.8 (± 0.08)
3G Upload Speed
1.3 (± 0.04) 1.3 (± 0.05) 0.8 (± 0.02) 1.3 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.10)
8 (± 0.08)
7 (± 0.08)
8 (± 0.08)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.05)
1 (± 0.02)
1 (± 0.05)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Orange
86.2
SFR
90.4
Free Mobile
78.2
Bouygues
90.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Orange
8.4
SFR
8.2
Free Mobile
6.8
Bouygues
8.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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