Cambodia

Mobile Network Experience Report
August 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst Data Collection Period: Apr 01 - Jun 29, 2022

Cambodia

Mobile Network Experience Report
August 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst

Data Collection Period: Apr 01 - Jun 29, 2022

Key Findings

Smart wins all three experiential awards

Smart users had the best available experience when streaming mobile video, playing multiplayer mobile games or using over the top voice apps over cellular networks. As a result, the operator wins all three experiential awards — Video Experience, Games Experience and Voice App Experience. In addition, it was the only Cambodian operator to place in the Acceptable (74-80) category for Voice App Experience. This indicates that some users were satisfied and listeners were generally able to comprehend without repetition. However, perceptible call quality impairments were experienced by some users.

Smart comes top for Download Speed Experience

Once again, our Smart users observed the fastest average download speeds in Cambodia — 14.2 Mbps, 1.1 Mbps (8.7%) faster than second placed Cellcard’s score of 13.1 Mbps. Metfone is in last place with a score of 10.3 Mbps.

Cellcard users saw the fastest average upload speeds

Cellcard is the outright winner of the Upload Speed Experience award — a very different result from the previous report in which our users did not see any statistically significant differences in their Upload Speed Experience between the three national operators. Cellcard wins with a score of 5.8 Mbps — 0.3 Mbps (5.3%) faster than Smart’s score of 5.5 Mbps. Metfone brings up the rear with 5 Mbps.

Metfone wins two out of three Coverage awards

Metfone comes top for both Availability and 4G Coverage Experience. This means that our Metfone users spent the most time connected to a 3G or better signal and that out of all the locations visited by our users, Metfone users were able to connect to 4G in the most locations in Cambodia. However, Smart continues to hold the 4G Availability award, which indicates that Smart users spent the most time connected to 4G. Smart’s score of 93.9% means that it wins by an impressive margin of 7.8 percentage points over second placed Metfone’s score of 86.1%.

Cellcard and Smart both win a Consistency award

Our two Consistency awards are split between Cellcard and Smart. Cellcard takes home the Excellent Consistent Quality award, with a score of 53.4%. This means that 53.4% of user tests on its network met the minimum performance thresholds for watching HD video, completing group video calls and playing games. Smart on the other hand, wins the Core Consistent Quality award with a score of 79.4%. Core Consistent Quality uses thresholds for lower performance applications including SD video, voice calls and web browsing.

Mobile Experience Awards

August 2022, Cambodia Report
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Market Overview

Smart again claims the most awards, winning six out of 10 outright, namely all three experiential awards (Video Experience, Games Experience, Voice App Experience), Download Speed Experience, 4G Availability and Core Consistent Quality. Cellcard and Metfone evenly split the remaining four awards — Cellcard is the sole winner of the Upload Speed Experience and Excellent Consistent Quality awards, while Metfone wins the Availability and 4G Coverage Experience awards.

In this report, we've analyzed our data gathered in the 90 day period starting on 1 April 2022 and ending on 29 June 2022 to see how Cambodia’s three national operators — Cellcard, Metfone and Smart — measure up.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Cellcard
37.6
Metfone
33.2
Smart
39.4
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Video Experience
in 0-100 points
Cellcard
42.0
Metfone
35.4
Smart
40.4
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Video Experience
in 0-100 points
Cellcard
28.4
Metfone
22.1
Smart
39.2
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Games Experience
in 0-100 points
Cellcard
42.3
Metfone
42.3
Smart
47.5
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Games Experience
in 0-100 points
Cellcard
46.3
Metfone
44.3
Smart
49.1
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Games Experience
in 0-100 points
Cellcard
36.1
Metfone
35.6
Smart
36.2
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Voice App Experience
in 0-100 points
Cellcard
69.4
Metfone
71.7
Smart
75.3
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Voice App Experience
in 0-100 points
Cellcard
73.7
Metfone
73.6
Smart
76.7
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Voice App Experience
in 0-100 points
Cellcard
66.3
Metfone
68.2
Smart
71.9
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Download Speed Experience
in Mbps
Cellcard
13.1
Metfone
10.3
Smart
14.2
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Download Speed
in Mbps
Cellcard
15.7
Metfone
11.6
Smart
15.1
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Download Speed
in Mbps
Cellcard
6.6
Metfone
5.1
Smart
8.4
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Upload Speed Experience
in Mbps
Cellcard
5.8
Metfone
5.0
Smart
5.5
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Upload Speed
in Mbps
Cellcard
7.1
Metfone
5.7
Smart
5.8
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Upload Speed
in Mbps
Cellcard
2.6
Metfone
2.1
Smart
5.0
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Cellcard

Metfone

Smart

Availability
4G Availability
4G Coverage Experience
Availability
% of time
Cellcard
93.6
Metfone
95.0
Smart
94.3
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Availability
% of time
Cellcard
79.3
Metfone
86.1
Smart
93.9
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Cellcard
5.9
Metfone
7.4
Smart
7.2
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Cellcard
53.4
Metfone
43.6
Smart
49.8
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Cellcard
73.0
Metfone
63.5
Smart
79.4
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Related Analysis

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