Mobile Network Experience Report Cambodia February 2022

Cambodia

Mobile Network Experience Report
February 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key Findings

Our Cellcard users had the best multiplayer mobile gaming experience

Cellcard is the sole winner of the Games Experience award with a score of 45.9 points on a 100 point scale, and a lead of around 2.4 points over Smart Axiata and Metfone which are statistically tied for second place. In the last report, Cellcard and Metfone were joint winners, but this time around, Cellcard has been able to break the statistical tie and win outright. Games Experience analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Cellcard puts on a burst of speed, but Smart Axiata still wins the Download Speed Experience award

While the average download speeds observed by our users on all three operators’ networks have risen significantly since the last report, those on Cellcard have seen the most improvement. Cellcard’s Download Speed Experience score rose by 2.6 Mbps (26.2%), while Smart Axiata and Metfone’s increased by 1.7 Mbps (14.5%) and 0.9 Mbps (9%), respectively. These changes have pushed Cellcard into second place, replacing Metfone, and cut Smart Axiata’s lead from 1.1 Mbps to 0.7 Mbps.

Metfone and Smart Axiata share the Voice App Experience award

When using over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger, our Cambodian users had their best experience on Metfone and Smart Axiata’s networks, due to a statistical tie between the two operators’ scores. This is a change from the last three reports, when Metfone won the Voice App Experience award outright.

Metfone draws level with Cellcard and Smart Axiata on Upload Speed Experience

Cellcard, Metfone and Smart Axiata are joint winners of the Upload Speed Experience award. In the previous report, the award was shared between Cellcard and Smart Axiata, but this time a 0.2 Mbps increase in Metfone’s score has created a three-way statistical tie, as the previous winners’ scores remained statistically unchanged.

Smart Axiata’s impressive winning streak for 4G Availability remains unbroken

This is the third report in a row in which Smart Axiata has been the only operator in Cambodia whose users spent 90% or more of their time connected to 4G. In addition, the operator has now held the 4G Availability award for eight reports in a row. The last time it had to share the award was back in the February 2018 report when all three operators were joint winners. However, Metfone wins the 4G Coverage Experience outright for the fourth report running.

Introduction

Looking at the awards table, Smart Axiata has performed most strongly as it has racked up two outright wins (Download Speed Experience and 4G Availability) and three joint wins (Video Experience, Voice App Experience and Upload Speed Experience). Metfone wins the 4G Coverage Experience award outright for the fourth report in a row and picks up three joint wins, while Cellcard is the sole winner of the Games Experience award and remains a joint winner of the Upload Speed Experience award.

In this report, we've analyzed our data gathered in the 90 day period starting on 1 October 2021 and ending on 29 December 2021 to see how Cambodia’s three national operators — Cellcard, Metfone and Smart Axiata — measure up.

Opensignal Awards Table

Mobile Experience Awards, Cambodia
February 2022, Cambodia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2022, Cambodia
Games Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
February 2022, Cambodia
Video Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cellcard
54.6
Metfone
57.4
Smart Axiata
57.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Cellcard
54.6
Metfone
57.4
Smart Axiata
57.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
56.7 (± 0.96) 59.5 (± 0.76) 57.9 (± 0.68)
3G Video Experience
47.9 (± 2.49) 43.0 (± 2.38) 46.4 (± 3.98)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Video Experience in 0-100 points
57 (± 0.96)
60 (± 0.76)
58 (± 0.68)
3G Video Experience in 0-100 points
48 (± 2.49)
43 (± 2.38)
46 (± 3.98)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Cellcard
45.9
Metfone
43.3
Smart Axiata
43.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
50.3 (± 1.10) 45.7 (± 0.80) 45.4 (± 0.70)
3G Games Experience
37.8 (± 0.81) 35.6 (± 0.39) 32.6 (± 0.64)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Games Experience in 0-100 points
50 (± 1.10)
46 (± 0.80)
45 (± 0.70)
3G Games Experience in 0-100 points
38 (± 0.81)
36 (± 0.39)
33 (± 0.64)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Cellcard
73.1
Metfone
73.5
Smart Axiata
74.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
74.9 (± 0.40) 74.2 (± 0.38) 74.6 (± 0.30)
3G Voice App Experience
67.4 (± 0.96) 68.3 (± 1.06) 62.3 (± 1.77)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Voice App Experience in 0-100 points
75 (± 0.40)
74 (± 0.38)
75 (± 0.30)
3G Voice App Experience in 0-100 points
67 (± 0.96)
68 (± 1.06)
62 (± 1.77)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Cellcard
12.4
Metfone
11.3
Smart Axiata
13.2
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
14.0 (± 0.30) 12.2 (± 0.17) 13.5 (± 0.19)
3G Download Speed
7.3 (± 0.33) 5.0 (± 0.21) 6.0 (± 0.40)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Download Speed in Mbps
14 (± 0.30)
12 (± 0.17)
14 (± 0.19)
3G Download Speed in Mbps
7 (± 0.33)
5 (± 0.21)
6 (± 0.40)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Cellcard
5.8
Metfone
5.6
Smart Axiata
5.7
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
6.7 (± 0.14) 6.1 (± 0.08) 5.9 (± 0.09)
3G Upload Speed
2.7 (± 0.17) 2.0 (± 0.11) 2.3 (± 0.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Upload Speed in Mbps
7 (± 0.14)
6 (± 0.08)
6 (± 0.09)
3G Upload Speed in Mbps
3 (± 0.17)
2 (± 0.11)
2 (± 0.29)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Cellcard
78.4
Metfone
86.2
Smart Axiata
92.7
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cellcard
5.8
Metfone
7.3
Smart Axiata
7.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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