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Cellcard is the sole winner of the Games Experience award with a score of 45.9 points on a 100 point scale, and a lead of around 2.4 points over Smart Axiata and Metfone which are statistically tied for second place. In the last report, Cellcard and Metfone were joint winners, but this time around, Cellcard has been able to break the statistical tie and win outright. Games Experience analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
While the average download speeds observed by our users on all three operators’ networks have risen significantly since the last report, those on Cellcard have seen the most improvement. Cellcard’s Download Speed Experience score rose by 2.6 Mbps (26.2%), while Smart Axiata and Metfone’s increased by 1.7 Mbps (14.5%) and 0.9 Mbps (9%), respectively. These changes have pushed Cellcard into second place, replacing Metfone, and cut Smart Axiata’s lead from 1.1 Mbps to 0.7 Mbps.
When using over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger, our Cambodian users had their best experience on Metfone and Smart Axiata’s networks, due to a statistical tie between the two operators’ scores. This is a change from the last three reports, when Metfone won the Voice App Experience award outright.
Cellcard, Metfone and Smart Axiata are joint winners of the Upload Speed Experience award. In the previous report, the award was shared between Cellcard and Smart Axiata, but this time a 0.2 Mbps increase in Metfone’s score has created a three-way statistical tie, as the previous winners’ scores remained statistically unchanged.
This is the third report in a row in which Smart Axiata has been the only operator in Cambodia whose users spent 90% or more of their time connected to 4G. In addition, the operator has now held the 4G Availability award for eight reports in a row. The last time it had to share the award was back in the February 2018 report when all three operators were joint winners. However, Metfone wins the 4G Coverage Experience outright for the fourth report running.
Looking at the awards table, Smart Axiata has performed most strongly as it has racked up two outright wins (Download Speed Experience and 4G Availability) and three joint wins (Video Experience, Voice App Experience and Upload Speed Experience). Metfone wins the 4G Coverage Experience award outright for the fourth report in a row and picks up three joint wins, while Cellcard is the sole winner of the Games Experience award and remains a joint winner of the Upload Speed Experience award.
In this report, we've analyzed our data gathered in the 90 day period starting on 1 October 2021 and ending on 29 December 2021 to see how Cambodia’s three national operators — Cellcard, Metfone and Smart Axiata — measure up.
| Mobile Experience Awards Cambodia | |||
|---|---|---|---|
February 2022,
Cambodia Report
|
C
Cellcard
|
M
Metfone
|
S
Smart Axiata
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
February 2022,
Cambodia
|
|---|---|
|
Games Experience
|
C
Cellcard
|
|
Download Speed Experience
|
S
Smart Axiata
|
|
4G Availability
|
S
Smart Axiata
|
|
4G Coverage Experience
|
M
Metfone
|
|
Mobile Experience Awards Draws
|
February 2022, Cambodia
|
|---|---|
|
Video Experience
|
M
Metfone
S
Smart Axiata
|
|
Voice App Experience
|
M
Metfone
S
Smart Axiata
|
|
Upload Speed Experience
|
C
Cellcard
M
Metfone
S
Smart Axiata
|
|
Video Experience
Additional Metrics |
C
Cellcard
|
M
Metfone
|
S
Smart Axiata
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 56.7 (± 0.96) | 59.5 (± 0.76) | 57.9 (± 0.68) |
|
3G Video Experience
| 47.9 (± 2.49) | 43.0 (± 2.38) | 46.4 (± 3.98) |
| 4G Video Experience | in 0-100 points |
|
C
Cellcard
|
57 (± 0.96) |
|
M
Metfone
|
60 (± 0.76) |
|
S
Smart Axiata
|
58 (± 0.68) |
| 3G Video Experience | in 0-100 points |
|
C
Cellcard
|
48 (± 2.49) |
|
M
Metfone
|
43 (± 2.38) |
|
S
Smart Axiata
|
46 (± 3.98) |
|
Games Experience
Additional Metrics |
C
Cellcard
|
M
Metfone
|
S
Smart Axiata
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 50.3 (± 1.10) | 45.7 (± 0.80) | 45.4 (± 0.70) |
|
3G Games Experience
| 37.8 (± 0.81) | 35.6 (± 0.39) | 32.6 (± 0.64) |
| 4G Games Experience | in 0-100 points |
|
C
Cellcard
|
50 (± 1.10) |
|
M
Metfone
|
46 (± 0.80) |
|
S
Smart Axiata
|
45 (± 0.70) |
| 3G Games Experience | in 0-100 points |
|
C
Cellcard
|
38 (± 0.81) |
|
M
Metfone
|
36 (± 0.39) |
|
S
Smart Axiata
|
33 (± 0.64) |
|
Voice App Experience
Additional Metrics |
C
Cellcard
|
M
Metfone
|
S
Smart Axiata
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 74.9 (± 0.40) | 74.2 (± 0.38) | 74.6 (± 0.30) |
|
3G Voice App Experience
| 67.4 (± 0.96) | 68.3 (± 1.06) | 62.3 (± 1.77) |
| 4G Voice App Experience | in 0-100 points |
|
C
Cellcard
|
75 (± 0.40) |
|
M
Metfone
|
74 (± 0.38) |
|
S
Smart Axiata
|
75 (± 0.30) |
| 3G Voice App Experience | in 0-100 points |
|
C
Cellcard
|
67 (± 0.96) |
|
M
Metfone
|
68 (± 1.06) |
|
S
Smart Axiata
|
62 (± 1.77) |
|
Download Speed Experience
Additional Metrics |
C
Cellcard
|
M
Metfone
|
S
Smart Axiata
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 14.0 (± 0.30) | 12.2 (± 0.17) | 13.5 (± 0.19) |
|
3G Download Speed
| 7.3 (± 0.33) | 5.0 (± 0.21) | 6.0 (± 0.40) |
| 4G Download Speed | in Mbps |
|
C
Cellcard
|
14 (± 0.30) |
|
M
Metfone
|
12 (± 0.17) |
|
S
Smart Axiata
|
14 (± 0.19) |
| 3G Download Speed | in Mbps |
|
C
Cellcard
|
7 (± 0.33) |
|
M
Metfone
|
5 (± 0.21) |
|
S
Smart Axiata
|
6 (± 0.40) |
|
Upload Speed Experience
Additional Metrics |
C
Cellcard
|
M
Metfone
|
S
Smart Axiata
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 6.7 (± 0.14) | 6.1 (± 0.08) | 5.9 (± 0.09) |
|
3G Upload Speed
| 2.7 (± 0.17) | 2.0 (± 0.11) | 2.3 (± 0.29) |
| 4G Upload Speed | in Mbps |
|
C
Cellcard
|
7 (± 0.14) |
|
M
Metfone
|
6 (± 0.08) |
|
S
Smart Axiata
|
6 (± 0.09) |
| 3G Upload Speed | in Mbps |
|
C
Cellcard
|
3 (± 0.17) |
|
M
Metfone
|
2 (± 0.11) |
|
S
Smart Axiata
|
2 (± 0.29) |
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