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With a score of 37.1 Mbps, our A1 users experienced the fastest average download speeds. Our mts and Telenor users saw slower speeds of 29.5 Mbps and 30.3 Mbps, respectively, that are statistically tied. A1's victory is a result of pulling ahead of rival Telenor, which jointly won this award in the last Opensignal report alongside A1 (previously called Vip).
4G Coverage Experience quantifies the locations where Opensignal users have seen 4G services. On a 1-10 scale, Telenor again wins with a score of 7.7 ahead of mts with 7.3 and A1's score of 7.2. However, when we consider the proportion of time users were able to connect to 4G or better networks — 4G Availability — A1 won comfortably with 89.6% ahead of second place mts with 84.4%.
Video Experience quantities the quality of mobile video streaming measured by real users. A1's score rates as Very Good (65<75) as do the scores of mts (71.3) and Telenor (70), but it is A1 that converts its previous joint win in this award category into a sole win.
In Games Experience, two operators jointly win the award: mts with a score of 77.2, on a 100-point scale, and A1 with a score of 76.1. Both the winners rank as Good (75<85) in multiplayer mobile gaming meaning that gameplay is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Telenor's score of 62.3 rests in the Poor category (40<65) where most users deemed this level of experience to be unacceptable.
Since the last report, we see draws in two categories — Download Speed Experience and Video Experience — become clear wins for just one operator. In other award categories, while the market is competitive, we continue to see joint wins between two, or in the case of Upload Speed Experience, all three operators.
As we have seen with 5G in other markets, in Serbia 5G's arrival will transform the mobile network experience and likely alter the competitive positions of each operator. However, the important upcoming auction is now expected in the middle of 2022, or perhaps later, according to the COO of regulator RATEL.
All three operators are preparing for 5G. While Telenor has deployed its first 5G base station, Telkom Srbija — mts' parent company — has secured a loan from the European Investment Bank for 5G rollout and A1 has announced Nokia as a 5G supplier for its Serbian operations.
This latest Opensignal report quantifies the mobile network experience of users based on real-world measurements taken between 1 October and 29 December 2021.
| Mobile Experience Awards Serbia | |||
|---|---|---|---|
February 2022,
Serbia Report
|
A
A1
|
m
mts
|
T
Telenor
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
February 2022,
Serbia
|
|---|---|
|
Video Experience
|
A
A1
|
|
Download Speed Experience
|
A
A1
|
|
4G Availability
|
A
A1
|
|
4G Coverage Experience
|
T
Telenor
|
|
Mobile Experience Awards Draws
|
February 2022, Serbia
|
|---|---|
|
Games Experience
|
A
A1
m
mts
|
|
Voice App Experience
|
A
A1
m
mts
|
|
Upload Speed Experience
|
A
A1
m
mts
T
Telenor
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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