Mobile Network Experience Report Serbia August 2021

Serbia

Mobile Network Experience Report
August 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Vip and mts jointly win the Games Experience award

For multiplayer mobile gaming, two operators statistically tie. Vip and mts' scores of 69.8 and 72.5 are over eight points ahead of third placed Telenor on our 100-point scale. The experience of our users on the winning operators was Fair (65<75), meaning that in most cases the game was responsive to the actions of the player with most users having reported that they felt like they had control over the game.

On Download Speed Experience, Telenor and Vip lead

With identical scores of 31.9 Mbps, our users on the two winning operators enjoyed a faster speed than our users using third placed MTS who experienced a speed of 29.2 Mbps. However, there has been no significant acceleration in speeds since our last report six months ago.

There is a clear winning margin for Upload Speed Experience

The Upload Speed Experience of the joint winners — Telenor and mts — was approximately 25% faster than the speed seen by our users connecting with Vip. The winners' scores of 11.8 Mbps and 11.5 Mbps were well ahead of Vip's score of 9.2 Mbps.

Video Experience sees little difference between all three operators

While Vip and mts jointly win the Video Experience award again, their winning scores of 75.7 and 74.3 are only fractionally higher than Telenor's score of 74 on our 100-point scale. All three are around the boundary between users experiencing an Excellent (75 or above) and Very Good (65 < 75) Video Experience.

Vip wins 4G Availability outright

With a score of 87.9% Vip wins the 4G Availability award meaning Opensignal users spent the greatest proportion of time connected to 4G using Vip. Telenor and mts tie for second place with scores of 82.7% and 83.3% respectively.

Introduction

The mobile experience in Serbia is still dominated by 4G technology, rather than the latest and fastest 5G. The proportion of time that Serbians are able to connect to 4G is good, with users on all three operators seeing 4G Availability levels above 80%.

A 5G spectrum auction is planned but is yet to happen. In May, Ratel started the auction process by opening applications and Serbia's government said it hoped to conduct the auction by the end of 2021. New spectrum will boost the capacity of mobile networks and help mobile operators to greatly improve the mobile experience using 5G. In other European countries Opensignal has seen big improvements with 5G. Once 5G is available, every category of mobile experience should improve in Serbia.

Opensignal Awards Table

Mobile Experience Awards, Serbia
August 2021, Serbia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
August 2021, Serbia
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
August 2021, Serbia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telenor
74.0
Vip
75.7
mts
74.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Telenor
74.0
Vip
75.7
mts
74.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Telenor
61.9
Vip
69.8
mts
72.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Telenor
77.7
Vip
81.1
mts
81.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Telenor
31.9
Vip
31.9
mts
29.2
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Telenor
11.8
Vip
9.2
mts
11.5
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
Telenor
82.7
Vip
87.9
mts
83.3
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Telenor
7.6
Vip
7.0
mts
7.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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