United Kingdom, December 2024, Fixed Broadband Experience
Virgin Media sweeps the overall experience table. Community Fibre dominates the London fixed broadband experience. YouFibre performs strongly in the North of England, while Hyperoptic is the most awarded ISP in Scotland.
Oct 2024
5G Global Mobile Network Experience Awards 2024
Opensignal sheds light on the difference in the 5G experience seen by our users on different operators across the globe — to better inform users, operators and regulators — and to celebrate the mobile industry’s collective efforts.
Mar 2024
Vodafone and 3 set to create UK’s leading mobile coverage network post-merger
Our analysis of user experiences with Vodafone and 3 in the U.K. suggests the merger will allow users on the combined network to enjoy Coverage Experience that rivals that of O2
Jan 2024
Mobile network speeds leaped ahead in 2023, but some markets lag behind
Here we review the progression of mobile network user experience that took place over 2023.
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Arrival of eSIM is altering how consumers interact with operators
The switch from a physical SIM card to electronic, threatens to alter how consumers switch operators and will cause operators to adopt new tactics to retain and acquire users. Opensignal’s new analysis shows there is a large increase in the proportion of users switching their operator among those who use an eSIM across seven analyzed markets – Brazil, Indonesia, Singapore, South Korea, Taiwan, the U.K. and in the U.S.
Benchmarking the Global 5G Experience — June 2023
The 5G experience continues to evolve. More markets are launching 5G. More spectrum is becoming available and that additional spectrum is boosting capacity and improving users’ experience with faster speeds, and a better video and gaming experience. In this latest global 5G benchmark, Opensignal quantifies how the real-world 5G experience compares.
5G is more consistent than 4G across all hours of the day in the UK
Opensignal’s new analysis shows that with 5G, users’ Games and Video Experience is more consistent and drops less at busy hours of the day than when using 4G. However, while 5G download speeds used to also be more consistent than 4G back in 2022, now there is little difference with 4G, likely because of rising 5G adoption.
Over 14% of smartphone users in the UK see average download speeds below 10Mbps
In this Opensignal analysis, we segment our U.K. users based on the quality of their mobile experience on three measures: Download Speed, Time with no signal and Video Experience.
Poor connectivity damages the mobile app business
With poor mobile connectivity, users spend 20% less time in each app session while with poor Wi-Fi it’s an even greater 38% less time. After seven days, app retention rates are 49% lower for users that have seen consistently poor connectivity.
United Kingdom, April 2023, Mobile Network Experience
EE wins or jointly wins all five overall experience awards, while our 3 users see 5G download speeds that are at least 1.9 times faster than those seen by users on other operators.
5G brings uplift in mobile speeds to UK cities, with lesser impact for Londoners
Opensignal has analyzed the experience in 15 of the U.K.’s largest cities and its regions, to see how the improvement our users see with 5G compared to their experience when connected to 4G varies across the country.
