Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Opensignal users have the most reliable experience with Entel
Entel wins Reliability Experience on the award’s introduction to Chilean mobile network experience reports. Entel wins Reliability Experience outright with a score of 873 points on a 100-1000 point scale — 15 points ahead of the runner-up Claro. Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks. Additionally, Entel keeps hold of the Consistent Quality award.
Entel races ahead for Download Speed Experience
Entel overtakes the previous winner, WOM, to claim an outright victory for Download Speed Experience. Entel’s win is due to its score increasing by 14Mbps between reports, while WOM’s increased by a lesser 8Mbps. Entel is also the outright winner of 5G Download Speed and 5G Upload Speed, awards it retains from the last report.
WOM keeps hold of 5G Availability
Our Chilean 5G users continue to spend the highest proportion of time with an active 5G connection on WOM’s network. This means that WOM is once again the outright winner of the 5G Availability award, doing so with a score of 38.6% and a lead of 15 percentage points over second-placed Entel's 23.6%. Movistar comes third with a score of 19.2%.
Entel’s customers are able to get a connection in the most places
Entel is the new outright winner of the 5G Coverage Experience award and continues to be the outright winner of the Coverage Experience award. This means our Entel users observe the best overall and 5G geographical coverage in populated areas. Entel wins Coverage Experience with a score of 7.9 points on a 10-point scale and 5G Coverage Experience with a score of 2.83 points, slightly ahead of WOM.
Entel users have the best experience when playing multiplayer mobile games
Entel tops the leaderboard for both gaming experience awards. Entel retains its outright win for 5G Games Experience with a score of 75.9 points on a 100-point scale. Entel places in the Good (75-85) category for 5G Games Experience, the only Chilean operator to do so. Additionally, Entel wins overall Games Experience outright; in the last report Entel shared this award with WOM.
Entel earns the title of Best Network
Entel is recognised in Chile for providing outstanding experience in key Opensignal metrics. For Chile these categories are: Reliability Experience, Consistent Quality, Download Speed Experience and Coverage Experience. Entel wins all four of these outright.
Mobile Experience Awards
Market Overview
In the report on the mobile network experience in Chile, Entel takes home the largest share of award wins, 12 outright and two joint wins. WOM is the next most awarded operator in this report, with three total wins, while Claro and Movistar both share one — Availability, along with Entel.
Early in 2024, WOM Chile filed for Chapter 11 bankruptcy protection in the U.S., with its sister company in Colombia also filing for bankruptcy. Opensignal’s insight on congestion on mobile network operators in Chile and Colombia analyzed what impact WOM’s bankruptcy would have on the remaining network operators — concluding that operators in Chile were likely in a better position to handle an influx of subscribers. As of December 2024, WOM Chile has been cleared to exit bankruptcy proceedings, following the company accepting a takeover and restructuring bid from a consortium of bondholders.
Claro has won a public tender for 5G spectrum. The operator has secured the rights to 50MHz of spectrum in the 3.5GHz band. This spectrum will facilitate the operator to launch a commercial 5G network, the last national operator to do so. Under the terms of the auction Claro is now obliged to cover 100 new localities and 1,500 kilometres of roads.
In this report we examine the mobile network experience of the four main mobile network operators in Chile — Claro, Entel, Movistar and WOM — over a period of 90 days starting on October 1, 2024, and ending on December 29, 2024, to see how they fared.
Overall Experience
National Analysis
Entel continues to win the Video Experience award outright, this time with a score of 65 points on a 100-point scale and a lead of three points over second-placed WOM's 61.7 points. Claro and Movistar come third and fourth, with their respective scores of 61 points and 59.3 points.
Scores have increased across all three operators, ranging from a six point increase in score for Claro to a three point increase for WOM.
Claro, Entel, Movistar and WOM place in the Good (58-68) category, which means that our users on all four networks are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Entel wins the Live Video Experience award outright for a second consecutive report. Entel’s score of 56.6 points on a 100-point scale puts it four points ahead of second-placed WOM. Movistar and Claro share third place with statistically tied scores of 48.7-49.9 points.
Entel’s lead has increased between reports due to its score rising by six points, while Claro’s and Movistar’s scores have risen by five points and WOM’s by four points.
Entel places in the Very Good (53-58) category, while Movistar, Claro and WOM place one category lower, in Good (43-53). A Very Good rating means that our users are, on average, able to stream video at least at 720p or 1080p with low loading times, little stalling and a satisfactory live offset.
Operators’ Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike Video Experience, which represents on-demand video streams, Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
Entel is the outright winner of the Games Experience award, a change from the previous report when it shared the award with WOM. Entel wins with a score of 62.6 points on a 100-point scale and a slight lead over Claro and WOM, which place second with statistically tied scores of 61.5-61.8 points. Movistar comes fourth with a score of 58.6 points.
Our Claro users have seen the largest increase in score between reports, nine points. Entel’s score has increased by two points, WOM's by one point and Movistar's score hasn't changed a significant amount since the previous report.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Entel moves into first place for Download Speed Experience, overtaking the previous winner WOM due to a boost in Entel’s score of 14Mbps. Entel wins the award outright with a score of 40.6Mbps and a lead of 3Mbps WOM which now places in second. Movistar comes third with a score of 29Mbps and Claro comes fourth with a score of 26Mbps.
Entel isn’t the only operator to have an increase in average download speeds — WOM's score has increased by 8Mbps, Claro's by 7Mbps and Movistar's by 6Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
WOM retains its outright win for Upload Speed Experience. It wins this time with a score of 13.4Mbps and a lead of 2Mbps over second-placed Entel's 11.7Mbps. Claro and Movistar come third and fourth, respectively.
Claro's score has increased by 2Mbps since the last report, Entel's and WOM’s by 1Mbps — Movistar's score has increased by less than one Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Entel once again wins the 5G Video Experience award outright. Entel’s score of 76.7 points on a 100-point scale gives it a three-point lead over second-placed Movistar's 74 points. WOM comes third with a score of 72.9 points. Users on all Entel, Movistar and WOM have seen a one-point increase in score since the previous report.
All operators place in the Very Good (68-78) category, meaning that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
WOM joins Entel on the winners’ podium for 5G Live Video Experience. The pair jointly win with statistically tied scores of 71.4-72.8 points on a 100-point scale and a lead of around three points over third-placed Movistar's 69.4 points. Between reports, WOM's score has increased by nine points — Movistar's and Entel’s scores have increased by seven points.
WOM, Entel and Movistar all place in the Excellent (58 or above) category for 5G Live Video Experience. An Excellent rating means that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Operators’ 5G Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike 5G Video Experience, which represents on-demand video streams, 5G Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
Entel is once again the outright winner of the 5G Games Experience award. Entel’s score of 75.9 points on a 100-point scale puts it seven points ahead of Movistar and 11 points ahead of third-placed WOM.
Between reports, scores have dropped on Entel, Movistar and WOM. Movistar's score has decreased by five points, WOM's by two points and Entel's score by one point.
Entel places in the Good (75-85) category, while Movistar places one category lower, in Fair (65-75). WOM places in the Poor (40-65) category.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Entel remains the outright winner of the 5G Download Speed award, Entel’s score of 169.9Mbps gives it a lead of 33Mbps over second-placed Movistar's 136.8Mbps. WOM comes third with a score of 118.1Mbps.
Average 5G download speeds are lower on Entel, Movistar and WOM compared to the previous report. Entel's score has decreased by 26Mbps, Movistar's by 18Mbps and WOM's by 7Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Entel wins the 5G Upload Speed award outright for a fifth consecutive report. Entel’s 5G users have average 5G upload speeds of 27.4Mbps, 5Mbps ahead of those on second-placed WOM. Movistar comes third with a score of 19.3Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
Entel remains first for Coverage Experience, winning the award outright with a score of 7.9 points on a 10-point scale and a lead of one point over second-placed WOM's seven points. Movistar comes third with a score of 6.9 points and Claro comes fourth with a score of 6.2 points. Since the last report, scores across all four operators have increased by less than one point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
Entel moves into first place for 5G Coverage Experience award, winning outright with a score of 2.83 points on a 10-point scale, slightly ahead of previous winner WOM, which now places second. Movistar comes third with a score of 2.51 points.
Entel's and WOM’s scores have both increased by one point between reports, Movistar's score has increased by less than one point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Entel, Movistar and Claro are the new joint winners of the Availability award, sharing the win with statistically tied scores of 98.9-99%. WOM places fourth with a score of 98.9%. While WOM has the same score as Claro and Entel to one decimal place, its confidence intervals do not overlap with those of Movistar.
Claro, Entel and Movistar overtake WOM due their scores increasing by up to one percentage point, while WOM's score hasn't changed a significant amount since the previous report.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
WOM continues to win the 5G Availability award outright, doing so with a score of 38.6% and a lead of 15 percentage points over second-placed Entel's 23.6%. Movistar comes third with a score of 19.2%.
Entel's score has increased by 13 percentage points. WOM's score has increased by six percentage points. Movistar's score has increased by four percentage points.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Consistency
National Analysis
Entel wins the Consistent Quality award outright for a third consecutive report, doing so this time with a score of 67.1% and a lead of three percentage points over second-placed Claro's 64.1%. Movistar comes third with a score of 63.7%. WOM comes fourth with a score of 61.3%.
Our Chilean users have had their Consistent Quality scores increase across all four operators, with the increases ranging from two to six percentage points.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Entel is the first operator to win the Reliability Experience award in Chilean mobile network experience reports. Entel wins outright with a score of 873 points on a 100-1000 point scale and a lead of 15 points over second-placed Claro's 858 points. Movistar and WOM share third place with statistically tied scores of 851-853 points.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks. It consists of the following components:
% time connected — The proportion of time Opensignal users can successfully connect to a mobile network
Data Connectivity — the proportion of time when the network is available and the device can connect to the internet
Task completion — whether tasks initiated by the user’s device are completed
Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience