Indonesia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Indonesia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
XL leads for Consistent Quality in Indonesia
Our users see the most consistent services on XL’s network. The ISP wins this award outright with a score of 67.6%, ahead of statistically-tied for second place Indosat HiFi and Icon Plus. These scores represent the percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
Biznet triumphs for Reliability Experience
Biznet has the most reliable broadband network in Indonesia – the internet provider wins the Reliability Experience award with a score of 424 points on a 100-1000 scale, nearly 60 points ahead of XL. Opensignal’s Broadband Reliability Experience metric measures the entire user experience, from establishing a connection to successfully completing tasks like streaming video, browsing the web, and scrolling through social media.
Our Indonesian users see the fastest broadband speeds on Biznet’s network
Biznet wins both Download Speed and Upload Speed awards with scores of 34Mbps and 24Mbps, respectively. XL is the runner-up for Download Speed, while MyRepublic comes second for Upload Speed.
Biznet wins the most outright awards across Indonesia’s cities
Biznet takes 24 city awards outright out of 55 available across 11 cities in Indonesia. The bulk of Biznet’s award haul comes from both speed categories, as Biznet achieves a clean sweep for Download Speed across all the analyzed cities. XL wins the Consistent Quality awards outright in three cities, while Indosat HiFi triumphs for Consistent Quality in Kota Bandung.
Market Overview
In this report Opensignal has examined real-world data from our Indonesian fixed broadband users. To reflect the varying ways in which fixed broadband is used we include six different measures of user experience: Consistent Quality, Download Speed, Upload Speed, Video Experience, and Reliability Experience. Together, these measures capture the wide range of ways households use broadband services, ranging from remote work and education to video streaming and gaming. Our results for Indonesian ISPs include a blend of different technologies e.g. cable, FTTH, FWA, or xDSL — but do not include readings from mobile dongles.
Plan characteristics — for example, speed tiers or data caps — vary greatly by provider and the dispersion of the plan mix will affect the average experience result. Opensignal’s measurements capture users’ experience, regardless of the plan they purchased from their provider. This report analyzes the real-world situation across all users’ plans.
We compare user experience on 10 main ISPs that are present in Java: Biznet, CBN, Icon Plus, IndiHome (Telkomsel), Indosat HiFi, Megavision, MyRepublic, Oxygen.id, Starlink and XL. The analysis period covers their performance over 90 days starting on August 1, 2024, to see how these ISPs fared. We also included scores for ISPs across 11 major Indonesian cities where they are notable.
The main ISP player in Indonesia is the incumbent Telkomsel, controlling three-quarters of the market. It offers xDSL and fiber services as IndiHome (having passed 38 million homes nationwide with its fiber offering), along with FWA services through Telkomsel’s mobile arm — Orbit. This makes Telkomsel the operator with the largest footprint and population coverage in Indonesia when it comes to fixed broadband services.
In September 2024, XL officially took over First Media — one of the largest cable ISPs in the country, that was previously owned by Link Net. This acquisition is likely to supercharge XL’s convergence offering to its customers.
As fixed broadband connectivity is becoming increasingly present in Indonesia, Opensignal analyzed the experience of our users in Indonesia, to see how it differs depending on the type of ISPs they subscribe to. Indonesia saw one of the highest gaps in Broadband Consistent Quality between major and local ISPs among the observed countries. Indonesian users who subscribe to local ISPs struggle to achieve decent and consistent fixed broadband connectivity on their existing plans, partly due to the pricing strategies. While local ISPs can sometimes offer a more localized or customer-focused approach, the advantages of scale and infrastructure often make larger ISPs the better option for faster and more reliable internet services, which are crucial for meeting Indonesia’s growing digital demands.
National Fixed Broadband Experience
Biznet leads the award count in Indonesia with three awards won outright and one jointly. Our fixed broadband users on this network enjoy the fastest speeds and the most reliable service among ISPs in Indonesia.
XL comes first for Consistent Quality, ahead of statistically-tied Indosat HiFi and IconPlus. Biznet and Oxygen.id are joint winners for Video Experience.
Overall Experience
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Definitions
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Overall Experience
City Fixed Broadband Experience
We analyzed five dimensions of experience of our Indonesian users across 11 major Indonesian cities — Depok, Jakarta, Kota Bandung, Kota Bekasi, Kota Malang, Kota Tangerang, Makassar, Medan, Semarang, Surabaya and Tangerang Selatan.
Biznet takes 24 city awards outright and 17 jointly out of 55 awards available. Biznet achieves a clean sweep for Download Speed, winning in this category in all analyzed cities. Biznet also takes home Upload Speed in nine cities and is the sole winner for Reliability Experience in four cities
There are only two more ISPs that have outright city wins under their belt this time around. XL wins the Consistent Quality awards outright in three cities — and in six more jointly for this category. Meanwhile, Indosat HiFi triumphs for Consistent Quality in Kota Bandung and shares the winners’ podium for this category in three more cities.
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience