Malaysia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Malaysia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Unifi wins the 5G Video Experience and 5G Download Speed awards
Unifi wins the 5G Download Speed Award with speeds of 290.3Mbps. In the previous report, there had been a three-way tie but Unifi has now pulled away to be the sole winner of the award. Unifi also wins the 5G Video Experience Award with a score of 77.7 on a 100 point scale. This is more than two points higher than the second place finish for Digi.
Maxis users have the most consistent and reliable mobile experience in Malaysia
Maxis is the first Malaysian operator to win Opensignal’s new Reliability Experience award. It does so with a score of 869 on a 100-1000 point scale. Maxis also wins the Consistent Quality award with 67.3% of tests, closely followed by Digi with 67.1%. Since the last report, Maxis’ Consistent Quality score has improved by 11 percentage points.
U Mobile users have the best experience when playing multiplayer mobile games over 5G connections
U Mobile wins the 5G Games Experience award with a score of 88.1 on a 100-point scale. U Mobile’s score has increased by more than three points compared to that seen in the last report. Digi and Unifi share second place with statistically tied scores of 87-87.2 on a 100-point scale. U Mobile was also the 5G Global Winner for 5G Games Experience in the large land mass group in Opensignal’s recent 5G Global Mobile Network Experience Awards.
U Mobile continues to lead in 5G Availability
U Mobile wins the 5G Availability award as our U Mobile 5G users spend 37.7% of the time with an active 5G connection. This is up from U Mobile‘s winning score of 31.9% in our last report. Digi comes in second with 36.3% and Maxis in third with a score of 35.2%.
Digi wins three out of five Overall Experience awards, including both speed awards
Digi wins the Voice App Experience, Download Speed Experience and Upload Speed Experience awards. Digi is the new outright winner for Voice App Experience, which was shared by Celcom and Unifi in the previous report. Digi wins the Download Speed Experience Award with a score of 66.6Mbps and the Upload Speed Experience Award with 14.2Mbps. This is a change from last time around when U Mobile won both awards.
Mobile Experience Awards
Market Overview
As was the case in our last report, no single operator dominates the awards. Once again Digi and Unifi come closest, each winning five awards in total — either outright or jointly. U Mobile wins four. Maxis wins three including Consistent Quality and Reliability Experience. Celcom wins three and Yes wins two.
The Malaysian government has recently given approval to U-Mobile to deploy the country’s second 5G network, as national wholesale provider Digital Nasional Berhad (DNB) now covers more than 80% of the population with 5G. Maxis has stated that it will engage with MCMC [the Malaysian Communications and Multimedia Commission] to “understand the rationale for their decision and we will consider our options after discussions with all stakeholders.”
In this report we examine the mobile network experience of the six main mobile network operators in Malaysia — Celcom, Digi, Maxis, U Mobile, Unifi and Yes — over a period of 90 days starting on August 01, 2024, and ending on October 29, 2024, to see how they fared.
Overall Experience
National Analysis
Unifi wins the Video Experience award outright with a score of 67.8 points on a 100-point scale — this is a change from the last report when Unifi shared the award with Digi. Digi now places second with a score of 66 points. Maxis and U Mobile share third place with identical scores of 63.7 points. Celcom comes fifth with a score of 59.9 points and Yes comes sixth with a score of 56.7 points.
Unifi's score has increased by seven points. Digi and U Mobile’s scores improved by five points while Yes’s and Maxis’ scores improved by four. Celcom's score has increased by three points.
Maxis, Celcom, Digi, U Mobile and Unifi place in the Good (58-68) category, while Yes places one category lower, in Fair (48-58).
A Good (58-68) rating means that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling. A Fair (48-58) rating means that our users are, on average, able to stream video at 720p or better with satisfactory loading times and substantial stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Unifi wins the Games Experience award outright with a score of 76.6 points on a 100-point scale while Digi places in second with a score of 76.1 points. Maxis and U Mobile share third place with statistically tied scores of 74.2-74.4 points. Celcom comes in fifth with a score of 71.9 points and Yes places sixth with a score of 66.3 points.
U Mobile saw the largest score increase of nine points. Digi’s score increased by eight points and Unifi’s rose by seven. Maxis’ score improved by four points and Yes’ score rose by three points. Celcom’s score hasn’t changed a significant amount since the last report when it won the Games Experience Award.
Digi and Unifi place in the Good (75-85) category, while Maxis, Celcom, Yes and U Mobile place one category lower, in Fair (65-75).
A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game. A Fair (65-75) rating means that users find the experience to be ‘average’. In most cases the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Digi wins the Voice App Experience award with a score of 79.9 points on a 100-point scale. U Mobile and Unifi share second place with statistically tied scores of 79.6-79.8 points. Maxis is fourth with a score of 79 points, while Yes and Celcom follow in fifth and sixth place, respectively with scores of 78.2 points and 77.2 points.
All six Malaysian operators place in in the Acceptable (74-80) category. This means that some users are satisfied. However, others experience perceptible call quality impairments, such as clicking sounds of short duration or distortion, and/or the volume may not be sufficiently loud. However, listeners are generally able to comprehend without repetition.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Digi is the new winner of the Download Speed Experience award outright with average overall download speeds of 66.6Mbps and a lead of almost 3Mbps over Unifi, which places in second with its score of 63.8Mbps. This is a dramatic change from the previous report, when the award was won by U Mobile with a much lower score of 39.4Mbps. Maxis is currently in third place with a score of 62.8Mbps. U Mobile comes fourth with 57.1Mbps. Yes is in fifth place with a score of 45Mbps. Celcom comes last with a score of 43.3Mbps.
All six operators’ scores have increased significantly from the last report. Both Maxis' and Digi’s scores have increased by over 30Mbps, Unifi's and Yes’ scores have risen by 26Mbps and 20Mbps respectively, U Mobile's score has increased by 18Mbps, while Celcom's rose by 16Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Digi wins the Upload Speed Experience award outright — replacing U Mobile — with a score of 14.2Mbps and a lead of 2Mbps over Maxis, which places in second with its score of 12.2Mbps. Celcom comes in third with a score of 11.9Mbps, followed by U Mobile at 10Mbps, Unifi at 9.4Mbps, while Yes brings up the rear with 6.5Mbps.
Our Digi users saw the largest increase in upload speeds – 5Mbps. Maxis’s score improved by 4Mbps, while Celcom’s & Unifi’s increased by 3Mbps. Our Yes users’ average overall upload speeds rose by 2Mbps. U Mobile’s score did not change by a significant amount since the previous report.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Unifi wins the 5G Video Experience award outright with a score of 77.7 points on a 100-point scale and a lead of over two points over Digi, which places in second with its score of 75.5 points. Yes and U Mobile share third place with statistically tied scores of 74.9-75.1 points. Maxis comes fifth with a score of 74.7 points and Celcom is last with a score of 70.8 points. In the previous report, the award was won by Digi with a score of 77.1 points.
Yes’ and Unifi’s scores have both improved by two points from the previous report, while U Mobile’s score has increased only slightly. Celcom's and Digi’s scores have decreased by five and two points, respectively.
All operators place in the Very Good (68-78) category. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
U Mobile wins the 5G Games Experience award outright with a score of 88.1 points on a 100-point scale, beating both Digi and Unifi (which are statistically tied for second place) by one point. In the previous report, the award was won by Celcom and Digi jointly with statistically tied scores of 89.3-89.7 points.
U Mobile's score has increased by three points and Unifi's score has risen by one point. Celcom's score has decreased by four points, while Digi's score has dropped by three. Yes' score has fallen by one point.
Maxis, Celcom, Digi, U Mobile and Unifi place in the Excellent (85 or above) category, while Yes places one category lower, in Good (75-85).
An Excellent (85 or above) rating means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases. A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
U Mobile wins the 5G Voice App Experience award outright with a score of 83.9 points on a 100-point scale, a change from the last time around when Digi was the winner. Digi has dropped to second place with a score of 83.6 points. Yes and Unifi share third place with statistically tied scores of 83.1-83.2 points, Maxis is fifth with a score of 83 points, and Celcom is last with 82 points.
All six operators place in the Good (80-87) category. This indicates that many users are satisfied. However, minor quality impairments are experienced by some users.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Unifi wins the 5G Download Speed award outright with a score of 290.3Mbps and a lead of around 15Mbps over Maxis, Digi and U Mobile, which share second place with their statistically tied scores of 274-276.1Mbps. Yes comes in fifth with a score of 258.4Mbps and Celcom comes in sixth with a score of 179.3Mbps. In the previous report, the award was jointly won by Digi, U Mobile and Unifi due to a statistical tie.
Our Yes users saw an improvement in their average 5G download speeds from the previous report of 16Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Digi joins the previous winner, Celcom, on the victors’ podium for 5G Upload Speed as their scores of 34.1-34.3Mbps are statistically tied. They win with a lead of under 2Mbps over Maxis, which places in third with its score of 32.6Mbps. Unifi places fourth with 31.1Mbps, Yes is in fifth place with a score of 30Mbps, while U Mobile is last with 25.3Mbps.
U Mobile's score has dropped by 20Mbps from that seen in the previous report, Celcom's and Unifi’s scores have fallen by 14Mbps and 13Mbps, respectively. Digi's score has decreased by 9Mbps, while Yes' score has dropped by a more modest 3Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
As was the case in the previous report, Celcom wins the Coverage Experience award outright. It does so this time around with a score of 8.3 points on a 10-point scale and a lead of around two points over Maxis and Digi, which place in second with their statistically tied scores of 6.7-6.8 points. U Mobile places fourth with a score of 5.3 points, Unifi places fifth with a score of 3.9 points and Yes is in last place with a score of 3.6 points.
Unifi’s and Yes’s scores have improved by one point from the last report.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
All of the operators share the 5G Coverage Experience award with identical scores of 2.9 points on a 10-point scale.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Once again, Yes wins the Availability award outright, this time with a score of 99% and a lead of one percentage point over U Mobile, which places in second with its score of 98.2%. Maxis, Digi and Unifi share third place with statistically tied scores of 97.6-97.8%. Celcom comes sixth with a score of 97.2%.
Unifi's score has increased by two percentage points and Digi's score has risen by one percentage point. No other operator’s scores have changed by a significant amount since the previous report.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
U Mobile continues to win the 5G Availability award outright. It does so this time around with a score of 37.7% and a lead of one percentage point over second-placed Digi’s 36.3%. Maxis places third with a score of 35.2% while Celcom and Yes share fourth place with identical scores of 32.2%. Unifi places sixth with a score of 29.4%.
5G Availability has increased significantly from the previous report. Digi's score has increased by 21 percentage points, while Celcom's score rose by 16 percentage points. Yes' score has increased by seven percentage points, while both U Mobile's and Unifi’s scores have improved by five percentage points.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Consistency
National Analysis
Maxis wins the Consistent Quality award outright with a score of 67.3% and a slender lead over Digi, which places in second with its score of 67.1%. Unifi — the winner in the last report — comes third with a score of 64.7%, while Celcom is fourth with a score of 59.5%. U Mobile is in fifth place with a score of 55.8%, followed by Yes with 52.5%.
Out of Malaysia’s six operators, Celcom's Consistent Quality has increased the most from the previous report — an impressive rise of 18 percentage points. Our users with Maxis saw the second highest increase of 11 percentage points, U Mobile's score has increased by seven percentage points, while Digi's and Yes’s scores rose by five and four percentage points, respectively. However, Unifi's score has decreased by two percentage points.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Maxis wins the inaugural Reliability Experience award for Malaysia outright with a score of 869 points on a 100-1000 point scale and a lead of around 36 points over Digi and Unifi, which place in second with statistically tied scores of 831-834 points. Celcom places fourth with a score of 807 points, Yes places fifth with a score of 801 points and U Mobile comes in sixth with a score of 714 points.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks. It consists of the following components:
a) Signal Availability — the proportion of time Opensignal users can successfully receive mobile network signal,
b) Data Connectivity — the proportion of time when the network is available and the device can connect to the internet,
c) Task Completion — whether tasks initiated by the user’s device are completed,
d) Sufficiency — the probability that (basic) tasks will be executed sufficiently well for the user.
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
Check how your internet connection impacts your favorite apps with the Meteor App
Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.
This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.
Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience