Philippines
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Philippines
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Our Filipino users enjoy the fastest speeds on DITO’s network
DITO collects all four speed awards across the board — both overall and 5G. It confirms its supremacy for 5G Download Speed, winning it for the second time in a row with a score almost twice as fast as Smart’s. Our users also see the fastest overall download speeds on DITO’s network, clocking in at 34.6Mbps.
Smart users continue to enjoy the best overall 5G Coverage Experience
Smart wins the 5G Coverage Experience award for the third report in a row. It does so with a score of 1.5 on a 10-point scale, finishing ahead of Globe’s 0.7 points and DITO’s 0.3 points. This means Smart has the widest and largest 5G geographical coverage in populated areas out of all mobile operators in the Philippines.
DITO wins the Consistent Quality & Reliability Experience awards
DITO is the outright winner of both the Consistent Quality and Reliability Experience awards. DITO wins the Consistent Quality award with a score of 60.8%. It remains the Filipino Reliability Experience winner with a score of 825 points on a 100-1000 points scale.
Globe stays top for overall Coverage Experience
Globe wins the Coverage Experience award outright for the third report in a row. Globe wins with a score of 7.3 points on a 10-point scale in a narrow victory over second-placed Smart. DITO still trails the competition significantly with a score of 3.5 points.
DITO wins both video awards
DITO is the outright winner of the Video Experience and 5G Video Experience awards. Our DITO users have the best video experience in the Philippines both when measured across all generations of mobile technology and on 5G connections alone. DITO wins the Video Experience award with a score of 57.3 points on a 100-point scale and places first for 5G Video Experience with a score of 73 points on a 100-point scale.
DITO dominates regional award tables for overall experience and consistency
DITO is the outright winner in Upload Speed Experience and Consistent Quality in each of the Philippines’ 17 regions. It also wins outright in all bar one regions for Video Experience and Voice App Experience
Mobile Experience Awards
Market Overview
DITO accumulates the most awards in this report, winning 13 out of 16 awards outright and sharing honors with Globe for the 5G Games Experience award. Globe and Smart are outright winners in one award apiece — Coverage Experience and 5G Coverage Experience, respectively.
DITO was also the most awarded operator in the last report, while Globe won the most awards in 2023 and Smart won the most awards in 2022. Having launched commercial services in March 2021, DITO now dominates the mobile network experience landscape.
Smart was recently recognized as a 5G Global Rising Star in Opensignal’s 5G Mobile Network Experience Awards 2024. Smart was named a 5G Global Rising Star in both 5G Games Experience and 5G Voice App Experience. Among the large land mass group, our Smart users observed the third largest year-on-year (YoY) percentage increase in 5G Games Experience with an increase of 11.2%. Of the same cohort, our Smart users observed the second largest YoY increase in 5G Voice App Experience with a rise of 3.4%. Smart has recently announced that it will be ramping up the deployments of its 4G and 5G networks for the rest of 2024 to meet the growing demand for mobile data in the Philippines.
DITO was recognized in Opensignal’s 5G Mobile Network Experience Awards 2024 as a 5G Global Leader. Within the large land mass group, our DITO users observed 5G Availability with a score of 28.7% and 5G Download Speed with a score of 302.1Mbps. As a result, DITO placed in the top ten for both of these categories.
In this report we examine the mobile network experience of the three main mobile network operators in the Philippines —Globe, Smart and DITO—over a period of 90 days starting on July 1, 2024 and ending on September 28, 2024, to see how they fared.
Overall Experience
National Analysis
DITO is the outright winner of the Video Experience award for the second report in a row. DITO wins with a score of 57.3 points on a 100-point scale, while Globe and Smart are statistically tied for second place.
All three operators place in the Fair (48-58) category. This means that our users in the Philippines are, on average, able to stream video at 720p or better with satisfactory loading times and substantial stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
DITO wins the overall Games Experience award outright for the third report in a row. It does so this time with a score of 67.2 points on a 100-point scale. Smart earned a modest lead over Globe for second place, breaking a statistical tie from the previous report.
DITO places in the Fair (65-75) category, while Globe and Smart users place one category lower, in Poor (40-65).
A Fair (65-75) rating means that users find the experience to be ‘average’. In most cases, the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game. A Poor (40-65) rating means that most users find this level of experience unacceptable. The majority of users see a delay in the gameplay experience and they do not receive immediate feedback on their actions. Many users feel a lack of controllability.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
DITO triumphs for Voice App Experience with a score of 78.9 points on a 100-point scale. Regardless of their choice of a mobile operator, our Filipino users experience Acceptable (74-80) voice app services. Some users are satisfied but others experience perceptible call quality impairmentss. Listeners are generally able to comprehend without repetition.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Doing so with a score of 34.6Mbps, DITO is the outright winner for Download Speed Experience for the second time in a row.
DITO extends its lead over Smart compared to the previous report, leading by 6Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
DITO wins the Upload Speed Experience award with a score of 6.8Mbps. Smart places second with a score of 5.0Mbps, while Globe is in last place with a score of 4.9Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Philippines, Mobile Network Experience Report, October 2024
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A-I
- Bangsamoro
- Bicol
- Cagayan Valley
- Calabarzon
- Caraga
- Central Luzon
- Central Visayas
- Cordillera
- Davao
- Eastern Visayas
- Ilocos
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J-R
- Metropolitan Manila
- Mimaropa
- Northern Mindanao
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S-Z
- Soccsksargen
- Western Visayas
- Zamboanga Peninsula
in Bangsamoro
in Bangsamoro
in Bangsamoro
in Bangsamoro
in Bangsamoro
in Bicol
in Bicol
in Bicol
in Bicol
in Bicol
in Cagayan Valley
in Cagayan Valley
in Cagayan Valley
in Cagayan Valley
in Cagayan Valley
in Calabarzon
in Calabarzon
in Calabarzon
in Calabarzon
in Calabarzon
in Caraga
in Caraga
in Caraga
in Caraga
in Caraga
in Central Luzon
in Central Luzon
in Central Luzon
in Central Luzon
in Central Luzon
in Central Visayas
in Central Visayas
in Central Visayas
in Central Visayas
in Central Visayas
in Cordillera
in Cordillera
in Cordillera
in Cordillera
in Cordillera
in Davao
in Davao
in Davao
in Davao
in Davao
in Eastern Visayas
in Eastern Visayas
in Eastern Visayas
in Eastern Visayas
in Eastern Visayas
in Ilocos
in Ilocos
in Ilocos
in Ilocos
in Ilocos
in Metropolitan Manila
in Metropolitan Manila
in Metropolitan Manila
in Metropolitan Manila
in Metropolitan Manila
in Mimaropa
in Mimaropa
in Mimaropa
in Mimaropa
in Mimaropa
in Northern Mindanao
in Northern Mindanao
in Northern Mindanao
in Northern Mindanao
in Northern Mindanao
in Soccsksargen
in Soccsksargen
in Soccsksargen
in Soccsksargen
in Soccsksargen
in Western Visayas
in Western Visayas
in Western Visayas
in Western Visayas
in Western Visayas
in Zamboanga Peninsula
in Zamboanga Peninsula
in Zamboanga Peninsula
in Zamboanga Peninsula
in Zamboanga Peninsula
5G Experience
National Analysis
DITO wins the 5G Video Experience award outright, breaking a statistical tie with Globe in the previous report. DITO wins with a score of 73 points on a 100-point scale. Globe and Smart are statistically tied for second place with scores 70.4-70.7 points.
All three operators place in the Very Good (68-78) category. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling when connected to 5G.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
DITO and Globe are joint winners for 5G Games Experience for the second report in a row as the two operators’ scores are statistically tied. Smart narrowly misses out on the winners’ podium with a score of 75.5 on a 100-point scale, a five-point improvement since the last report.
All three operators place in the Good (75-85) category. A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
DITO is the outright winner of the 5G Voice App Experience award with a score of 82.1 points on a 100-point scale. All operators place in the Good (80-87) category — many users are satisfied but some experience minor quality impairments.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
DITO is the winner for 5G Download Speed for the second time in a row. Our DITO users see an average 5G download speed of 287.2Mbps — around 140Mbps (95%) faster than second-placed Smart.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
DITO is the outright winner of the 5G Upload Speed award for the second report running. The average 5G upload speeds observed by our DITO users are around 16% faster than those seen by Smart users.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Philippines, Mobile Network Experience Report, October 2024
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A-I
- Bicol
- Calabarzon
- Caraga
- Central Luzon
- Central Visayas
- Cordillera
- Davao
- Eastern Visayas
- Ilocos
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J-R
- Metropolitan Manila
- Mimaropa
- Northern Mindanao
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S-Z
- Soccsksargen
- Western Visayas
- Zamboanga Peninsula
in Bicol
in Bicol
in Bicol
in Bicol
in Bicol
in Calabarzon
in Calabarzon
in Calabarzon
in Calabarzon
in Calabarzon
in Caraga
in Caraga
in Caraga
in Caraga
in Caraga
in Central Luzon
in Central Luzon
in Central Luzon
in Central Luzon
in Central Luzon
in Central Visayas
in Central Visayas
in Central Visayas
in Central Visayas
in Central Visayas
in Cordillera
in Cordillera
in Cordillera
in Cordillera
in Cordillera
in Davao
in Davao
in Davao
in Davao
in Davao
in Eastern Visayas
in Eastern Visayas
in Eastern Visayas
in Eastern Visayas
in Eastern Visayas
in Ilocos
in Ilocos
in Ilocos
in Ilocos
in Ilocos
in Metropolitan Manila
in Metropolitan Manila
in Metropolitan Manila
in Metropolitan Manila
in Metropolitan Manila
in Mimaropa
in Mimaropa
in Mimaropa
in Mimaropa
in Mimaropa
in Northern Mindanao
in Northern Mindanao
in Northern Mindanao
in Northern Mindanao
in Northern Mindanao
in Soccsksargen
in Soccsksargen
in Soccsksargen
in Soccsksargen
in Soccsksargen
in Western Visayas
in Western Visayas
in Western Visayas
in Western Visayas
in Western Visayas
in Zamboanga Peninsula
in Zamboanga Peninsula
in Zamboanga Peninsula
in Zamboanga Peninsula
in Zamboanga Peninsula
Coverage
