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Spain

Fixed Broadband Experience
September 2024

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Sam Fenwick, Principal Analyst Data Collection Period: May 01 - Jul 29, 2024

Spain

Fixed Broadband Experience
September 2024

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Sam Fenwick, Principal Analyst

Data Collection Period: May 01 - Jul 29, 2024

Key Findings

National

Orange users have the most consistent experience

Orange is the outright winner of the Consistent Quality Award, winning with a score of 82.6% and a lead of 2.2 percentage points over Jazztel, which Orange acquired back in 2015. In addition, Orange and Jazztel are joint winners of the Reliability Experience award.

Orange can’t be beaten across all our measures of the fixed broadband experience

Orange stands atop the winners’ podium across all six categories, either as an outright winner in the case of Consistent Quality or as a joint winner.

DIGI, Jazztel and Orange users see the fastest average download speeds

These three providers share the Download Speed award with statistically tied scores of 128.5-133.8Mbps, around 8Mbps ahead of fourth-placed Yoigo. Vodafone and Movistar are in fifth and sixth place, respectively, with scores of 102.8Mbps and 97.1Mbps.

DIGI, Jazztel and Orange share the Upload Speed award

Our users on DIGI, Jazztel and Orange see average upload speeds of 98.3-102.6Mbps. Yoigo narrowly misses out on joining the front-runners on the winners’ podium as while its confidence intervals overlap with Orange’s, they don’t overlap with Jazztel’s. Yoigo is therefore in fourth place with 97.5Mbps, followed by Movistar’s 75.7Mbps and Vodafone’s 66.4Mbps.

The fastest peak download speeds are seen on DIGI, Orange and Yoigo

These three operators share the Peak Download Speed award with statistically tied scores of 559.3-598.6Mbps. Our users on the runners-up (Jazztel, Movistar and Vodafone) observe peak speeds of 506.9-524.1Mbps.

Market Overview

In this report Opensignal has, for the first time, examined real-world data from our Spanish fixed broadband users. To reflect the varying ways in which fixed broadband is used we include six different measures of user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed, Video Experience, and Reliability Experience. Together, these measures capture the wide range of ways that households use broadband services, ranging from remote work and education to video streaming and gaming.

Plan characteristics — for example, speed tiers or data caps — vary greatly by provider and the dispersion of the plan mix will affect the average experience result. Opensignal’s measurements capture users’ experience, regardless of the plan they purchased from their provider. This report analyzes the real-world situation across all users’ plans.

We include Spain’s six main internet service providers: DIGI, Jazztel, Movistar, Orange, Vodafone and Yoigo. The analysis period covers their performance over 90 days starting on May 1, 2024, to see how these Spanish ISPs fared.

We have also published an accompanying insight, which analyzes our users’ experience broken down by Wi-Fi generation and in the case of Wi-Fi 6, frequency band, to help ISPs understand where they have most room for improvement.

Opensignal references consumer-facing brand names in our reports.

The Spanish fixed broadband market is complex. According to a report produced by wholesale fiber provider Onivia and Nae, a telecoms consultancy, the market is home to more than 1,400 internet service providers, with fiber-to-the-premise (FTTP) being the predominant access technology.

Many of the major M&A deals in the market have yet to result in significant brand consolidation. For example, while MASMOVIL and Orange combined their operations in Spain in March 2024, going on to form MASORANGE the following month, MASORANGE sells fixed broadband services through 13 different major brands. Orange acquired Jazztel in 2015. In the same year Euskaltel acquired R Cable before being purchased in turn by MASMOVIL in August 2021 — and all these brands are still active in the market.

Recent events in the market include July’s news that MASORANGE and Vodafone have signed a proposal for the creation of a shared fiber network company that would provide fiber access services to both companies, across a footprint covering around 11.5 million premises. Vodafone Spain has also signed a similar proposal with Movistar, with the proposed company covering 3.5 million premises with fiber. In the same month, MASORANGE announced that it intends to invest more than €700 million (USD753.8 million) into developing and improving its fixed and mobile infrastructure in the Andalusia region. Finally — and also in July — 7Play Telecom was reported as seeking to acquire eight local ISPs before the end of this year.

National Fixed Broadband Experience

September 2024, Spain Report
D
DIGI
J
Jazztel
M
Movistar
O
Orange
V
Vodafone
Y
Yoigo
Download Image
Overall Experience
Consistent Quality
Download Speed
Peak Download Speed
Upload Speed
Video Experience
Reliability Experience
Consistent Quality
% of tests
Orange
82.6
Jazztel
80.4
Yoigo
79.4
DIGI
78.7
Vodafone
78.0
Movistar
75.9
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed
in Mbps
Jazztel
133.8
Orange
129.7
DIGI
128.5
Yoigo
122.9
Vodafone
102.8
Movistar
97.1
03570105140
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Peak Download Speed
in Mbps
DIGI
598.6
Yoigo
563.3
Orange
559.3
Jazztel
524.1
Movistar
514.6
Vodafone
506.9
0159318477636
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed
in Mbps
Jazztel
102.6
DIGI
102.6
Orange
98.3
Yoigo
97.5
Movistar
75.7
Vodafone
66.4
027.55582.5110
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Video Experience
in 0-100 points
DIGI
74.3
Jazztel
74.2
Orange
73.7
Yoigo
73.5
Vodafone
73.5
Movistar
72.4
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Reliability Experience
100-1000 points
Jazztel
659
Orange
657
Yoigo
618
DIGI
618
Vodafone
593
Movistar
539
100241.5383524.5666
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.

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Definitions

Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.

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Definitions

Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.

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Definitions

Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.

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Definitions

Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.

The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.

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Definitions

Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.

About Opensignal

Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

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