Philippines
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Philippines
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
Converge has the most reliable fixed broadband services in the Philippines
Converge triumphs for Reliability Experience with a score of 495 points on a 100-1000 scale, beating PLDT by 60 points. Opensignal’s Broadband Reliability Experience metric measures the entire user experience, from establishing a connection to successfully completing tasks like streaming video, browsing the web, and scrolling through social media.
Globe wins Consistent Quality outright
Our users see the most consistent services on Globe’s network — as the ISP claims this award with a score of 65.9%, ahead of second-placed PLDT. These scores represent the percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
Converge comes first for Download Speed, PLDT wins Peak Download Speed
Our Converge users see the fastest download speeds in the Philippines, as the ISP wins Download Speed outright with a score of 65Mbps. Meanwhile, PLDT is the outright winner for Peak Download Speed, with a score clocking in at 312.8Mbps. Both these ISPs are joint winners of the Upload Speed award.
The Video Experience award goes to Converge
Converge wins the Video Experience award with a score of 70.9 points on a 100-point scale. It is the only ISP in the Philippines to place in the Very Good (68-78) category. This means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
DITO scores the highest for all four categories across FWA services
In the FWA category, DITO achieves a clean sweep and wins all four awards outright — Download Speed, Upload, Consistent Quality, and Video Experience — ahead of Smart and FWA services offered by Globe.
Market Overview
In this report Opensignal has examined real-world data from our Philippines fixed broadband users. To reflect the varying ways in which fixed broadband is used we include six different measures of user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed, Video Experience, and Reliability Experience. Together, these measures capture the wide range of ways households use broadband services, ranging from remote work and education to video streaming and gaming.
We include the four main internet service providers operating in the Philippines whose services are available nationwide — Converge, Globe, PLDT, and Starlink. Separately, we compared our users’ experience on three FWA networks as well — DITO, Globe, and Smart (PLDT’s mobile arm). The analysis period covers their performance over 90 days starting on April 11, 2024, to see how these ISPs fared. We also included scores for ISPs across six major Filipino regions where they are notable.
PLDT, Converge, and Globe together hold more than 90% of the fixed broadband market in the Philippines. PLDT is the incumbent operator which controls nearly 45% of the market — it offers xDSL, fiber — and FWA services as well, through its Smart arm. The ISP is planning to expand its fiber footprint to greenfield areas where its fiber services are not available yet. Converge is the second largest player in the Filipino fixed broadband market, delivering cable and fiber services to its customers. Globe controls 20% of the market, offering xDSL fiber and FWA services to its customers.
DITO aims to disrupt the fixed wireless market with its 5G FWA offering but is yet to break even. Sky was considering a sale to PLDT, but this deal has fallen through earlier this year. Instead, Sky has entered a partnership with Converge, to upgrade the quality of its services using Converge’s pure fiber network.
National Fixed Broadband Experience
Converge leads the award count in the Philippines with three awards won outright and one jointly. Our fixed broadband users on this network enjoy the most reliable services, fastest download speeds, and best quality of video streaming services among the Filipino ISPs.
PLDT is the outright winner for Peak Download Speed and shares the podium with Converge for Upload Speed. Globe achieves its only victory for Consistent Quality.
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Definitions
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
In the FWA category, DITO achieves a clean sweep and wins all four awards outright — Download Speed, Upload, Consistent Quality, and Video Experience.
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Regional Fixed Broadband Experience
We analyzed the experience of our Filipino users across six of country’s regions — Central Luzon, Metropolitan Manila, Mindanao, North Luzon, South Luzon and Visayas.
Converge seizes regional Video Experience awards across all six regions, while it is also the sole winner in four regions for Reliability Experience. In Mindanao and Visayas, it comes first for both Download Speed and Upload Speed.
Globe wins Consistent Quality outright in Central Luzon, Metropolitan Manila, South Luzon, and Visayas — while Converge claims the top spot in North Luzon. PLDT achieves its sole victories for Peak Download Speed in four regions and for Upload Speed in two regions.
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience