In this report Opensignal has analyzed real-world broadband network experience from our users across Indonesia’s 10 cities – Depok, Jakarta, Kota Bandung, Kota Bekasi, Kota Malang, Kota Tangerang, Medan, Semarang, Surabaya and Tangerang Selatan. To reflect the varying ways broadband is used, we have analyzed three different measures of the broadband user experience: Broadband Video Experience, Broadband Download Speed, and Broadband Upload Speed. Together, these measures capture the wide range of ways households use broadband services, ranging from remote work and education to video streaming and gaming.

We include the 11 main internet service providers operating across the Indonesian cities – Biznet, CBN, First Media, Icon Plus, IndiHome (Telkomsel), Indosat HiFi, MNC Play, MyRepublic, Orbit (Telkomsel), Oxygen.id, and XL The analysis period covers their performance over 90 days starting on March 6, 2024, to see how these Indonesian ISPs fared. We have also published a companion analysis, which focuses on our fixed broadband users’ experience in Java alone.

The main ISP player in Indonesia is the incumbent Telkomsel, controlling three-quarters of the market — it offers xDSL and fiber services, along with FWA services through Telkomsel’s mobile arm. Telkomsel provides fiber services under the IndiHome brand, having passed 38 million homes nationwide. Meanwhile, Telkomsel offers FWA services under the Orbit brand. The fiber provider Icon Plus is the second player in the market, controlling 7% of the fixed broadband connections in Indonesia. Most of the ISP providers in our report offer fiber services — Biznet, Indosat HiFi, Orbit, and XL also offer FWA services, while First Media is the only major ISP in the country to offer cable.

With many ISPs operating in the Indonesian market, several acquisitions and consolidations happened in the last few months. XL intends to consolidate Link Net’s subscriber base with its own, which would make XL the second-largest ISP in Indonesia by customers and will allow XL to offer converged fixed-mobile services, as Link Net plans pass additional two million homes over the next two years.

Indosat Ooredoo Hutchison (IOH) acquiring MNC Play’s customer assets is another example of M&A that contributes to the changing dynamics in the Indonesian fixed broadband market. IOH intends to enhance its fiber business, operating under the Indosat HiFi brand — although MNC Play continues to operate under its own brand at the moment.

Starlink received a permit to operate as an ISP for retail consumers in Indonesia and launched satellite internet services, aiming to facilitate the fixed broadband access in remote and underserved parts of the country. Indonesia is the third country in Southeast Asia where Starlink provides services, after Malaysia and the Philippines.