Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
Movistar has the fastest broadband speeds on average
Movistar stands out in Download Speed with 129.1Mbps measured by our users across Chile on average, and takes the top spot for Upload Speed with 84.1Mbps.
VTR has the most consistent experience, and is unbeaten for reliability
VTR leads Chile's broadband market in Consistent Quality with a score of 81.5%, representing the share of tests that pass the experience thresholds for most common application tasks. In the Reliability Experience category, Mundo and VTR are statistically tied. They have similar scores between 651 and 657, on a scale of 100-1000 points.
Mundo has the fastest peak broadbands speeds
In the Peak Download Speed category, Mundo is the outright leader with close to 500Mbps measured by our users, ahead of Movistar and Entel.
Market Overview
The broadband market in Chile has been experiencing significant growth and rapid modernization of access technologies. We include the largest internet service providers in the country by the number of connections served: Movistar, VTR, Mundo, Claro, Entel, WOM, Gtd (including Telsur), and Starlink.
Movistar is the largest provider with a 30% market share in terms of the number of subscribers, as of March 2024, according to regulator-published data. Movistar has been deploying fiber-optic technologies over its extensive network, with around 2.9 million premises passed by their fiber-to-the-home (FTTH) network and ongoing efforts to upgrade the remaining copper lines to fiber by the end of 2024.
VTR and Claro received regulatory approval in October 2022 to combine their operations into a joint venture – VTRClaro. However, at the time of report writing, the two companies still operate as separate brands. On their own, VTR stands as the second-largest ISP by market share with 24% of connections, and Claro as the fourth largest with 7%. The two providers have an extensive and established HFC footprint complemented by ongoing FTTH deployments.
Pacifico Cable, operating under the Mundo brand, is the third-largest ISP in Chile with an 18% market share. The company has shown rapid growth driven by investments in fiber optics. Mundo has migrated its entire user base from cable to FTTH by early 2023 and is expanding its network coverage.
Entel, another significant provider with a 6% share, has been expanding its fixed broadband presence with significant investments in both FTTH and fixed wireless technologies. The company has also been an active participant in government-subsidized programs to enhance rural connectivity.
WOM, a relatively new entrant in the fixed broadband market, launched its FTTH services in 2020 and controls 5% of the market subscribers. The company has rapidly expanded its fiber footprint and aims to significantly grow its market share with competitive high-speed offerings.
Gtd, operating as Telsur in southern Chile, provides a mix of fiber and DSL services. Both brands together account for 6% of the market subscriber base.
Starlink, leveraging its satellite technology, offers an alternative broadband solution, particularly valuable in remote and rural areas where traditional infrastructure is challenging to deploy. The service has been gaining traction for its ability to deliver high-speed internet in underserved regions, and accounts for just over 1% of the market subscribers.
National Fixed Broadband Experience
In this report, Opensignal has analyzed the real-world fixed broadband experience of our users across Chile. To reflect the varying ways in which fixed broadband is used, we have included six different measures of user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed, Video Experience and Reliability Experience.
Consumers often face decisions about choosing specific broadband access technologies offered by their local providers. In this report, we analyze the experience of our users across all of the broadband access delivery technologies used.
VTR leads Chile's broadband market in Consistent Quality with a score of 81.5%, holding a 2.4-point lead over its nearest competitor, Movistar. In the Video Experience category, Movistar and VTR are statistically tied with scores ranging from 72.9 to 73.1 out of 100. Mundo follows closely with a score of 72.8. Score on all included providers, except for Starlink, place the users’ Video Experience in the Very Good (68-78) category, which indicates users can enjoy 1080p streaming with satisfactory loading times and minimal stalling.
Movistar stands out in Download Speed with a score of 129.1Mbps, leading VTR by 4Mbps or 3.2%. For Upload Speed, Movistar again takes the top spot with 84.1Mbps, outpacing Mundo by 14.4Mbps, or 20.7%.
In the Peak Download Speed category, Mundo is the outright leader with 478.5Mbps measured by our users, ahead of Movistar and Entel, who are statistically tied with scores between 436.4 and 443.4Mbps.
Lastly, in the Reliability Experience category, Mundo and VTR are statistically tied with scores between 651 and 657, with Movistar coming in third at 616.
In our report, we use real-world experience data collected by our users over the period from 7th April to 5th July 2024.
Overall Experience
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Definitions
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience