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Taiwan

Fixed Broadband Experience
June 2024

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Robert Wyrzykowski, Principal Analyst Data Collection Period: Feb 01 - Apr 30, 2024

Taiwan

Fixed Broadband Experience
June 2024

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Robert Wyrzykowski, Principal Analyst

Data Collection Period: Feb 01 - Apr 30, 2024

Key Findings

National

Homeplus triumphs for Download Speed

Our users on Homeplus network enjoy the fastest average broadband download speeds in Taiwan, clocking in at 136.4Mbps — 31% faster than those on the runner-up kbro and 45% faster than on third-placed Chunghwa Telecom.

Chunghwa Telecom comes first for Upload Speed

The Upload Speed award goes to Chunghwa Telecom, as the ISP scores 42.4Mbps. This is 60% faster than what our users experience on second-placed Homeplus.

Homeplus wins Consistent Quality outright

Homeplus places first for Consistent Quality with a score of 81.2%, commanding a lead over Chunghwa Telecom of 5.7 percentage points. These scores represent the percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Homeplus and kbro jointly win Peak Download Speed

Homeplus and kbro are in a statistical tie for first place for Peak Download Speed experience, with scores of 464.6-530.1Mbps. These scores represent the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.

Market Overview

In this report Opensignal has, for the first time, examined real-world data from our Taiwan fixed broadband users. To reflect the varying ways in which fixed broadband is used we include five different measures of user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed, and Video Experience. Together, these measures capture the wide range of ways that households use broadband services, ranging from remote work and education to video streaming and gaming.

We include the six main internet service providers operating on the island – Chunghwa Telecom, FarEasTone, Zhongia (Homeplus), kbro, Taiwan Mobile, and Taiwan Broadband Communications (TBC). The analysis period covers their performance over 90 days starting on February 1, 2024, to see how these Taiwanese ISPs fared.

Chungwa Telecom, a partly state-owned incumbent provider, is the fixed broadband market leader with around 55% of the market share in terms of connections. It delivers island-wide xDSL and FTTx access services through its subsidiary HiNet and offers other providers its wholesale network to deploy their services.

Zhongia (Homeplus), kbro, and TBC are all cable companies offering pay-TV and fixed broadband services locally through smaller regional operators. Zhongia delivers services under the Homeplus brand, holding around 15% of Taiwan’s fixed broadband market – with a footprint that includes Taipei, New Taipei, Taoyuan, Tainan, Kaohsiung, and Keelung. Kbro provides services in Taipei, New Taipei, Taoyuan, Hsinchu, Taichung, Tainan, Changhua, and Pingtung, with more than 9% market share of the broadband market. TBC controls 5% of the fixed broadband market in Taiwan, with a footprint extending over Taoyuan, Hsinchu, Taichung, and Miaoli.

FarEasTone and Taiwan Mobile are both mobile operators that have recently completed their mergers with rival wireless carriers — GT (APT’s brand) and T Star respectively. They both operate in the fixed broadband space as well, although their market shares in this segment are around 4.5% each. FarEasTone offers xDSL and FTTx services using both its own and Chunghwa Telecom’s infrastructure. Taiwan Mobile delivers cable services in New Taipei, Kaohsiung, and Yilan County.

National Fixed Broadband Experience

June 2024, Taiwan Report
C
Chunghwa Telecom
F
FarEasTone
H
Homeplus
k
kbro
T
Taiwan Mobile
T
TBC
Download Image

Homeplus dominates the fixed broadband experience awards table in Taiwan, with two outright wins and two joint wins. It comes first for Download Speed with a score of 136.4Mbps and Consistent Quality with a score of 81.2%. Meanwhile, Chunghwa Telecom is the sole winner for Upload Speed, with an impressive winning margin of nearly 60% over Homeplus.

Homeplus and kbro jointly win Peak Download Speed. Four ISPs — Chunghwa Telecom, Homeplus, kbro, and TBC — are in a statistical tie for first place in the Video Experience category. All reported ISPs in Taiwan place in the Very Good (68 -78) category. This means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.

​​
Overall Experience
Consistent Quality
Download Speed
Peak Download Speed
Upload Speed
Video Experience
Consistent Quality
% of tests
Homeplus
81.2
Chunghwa Telecom
75.5
kbro
72.8
FarEasTone
71.1
TBC
68.4
Taiwan Mobile
61.1
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed
in Mbps
Homeplus
136.4
kbro
104.0
Chunghwa Telecom
94.4
TBC
83.7
FarEasTone
56.2
Taiwan Mobile
20.0
036.573109.5146
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Peak Download Speed
in Mbps
Homeplus
530.1
kbro
464.6
Chunghwa Telecom
445.1
TBC
430.0
FarEasTone
308.8
Taiwan Mobile
301.1
0139278417556
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed
in Mbps
Chunghwa Telecom
42.5
Homeplus
26.6
kbro
20.6
FarEasTone
20.2
TBC
12.3
Taiwan Mobile
9.2
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Video Experience
in 0-100 points
TBC
74.3
kbro
74.3
Homeplus
74.2
Chunghwa Telecom
74.0
FarEasTone
71.1
Taiwan Mobile
68.1
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.

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Definitions

Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.

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Definitions

Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.

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Definitions

Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.

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Definitions

Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.

The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.

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Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

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