Poland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Poland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
T-Mobile takes the lead in 5G Download Speed
Our T-Mobile users in Poland experienced the fastest average 5G download speeds, with a score of 173.6Mbps. This marks the first time the operator has claimed the award, displacing Plus, which had won it five consecutive times before. T-Mobile almost tripled its 5G download speed by activating the C-band spectrum, which it acquired during the 5G spectrum auction in October 2023. Additionally, T-Mobile wins the overall Download Speed Experience award outright with a score of 48.3Mbps, well ahead of Orange and Play, which tie for second place.
Orange wins Coverage Experience, Plus takes home 5G Coverage Experience
Unchanged from the last report Orange comes first for Coverage Experience, this time with a score of 7.2 points on a 10-point scale. The 5G Coverage Experience award goes to Plus — the operator wins it with a score of 1.5 on a 10-point scale.
T-Mobile has the best quality experience in Poland
T-Mobile takes home Consistent Quality with a score of 78.8% — improving its performance compared to the previous report by two percentage points. In addition, T-Mobile and Orange share Opensignal’s new Reliability Experience award with statistically-tied scores of 891-897 points on a 100-1000 point scale. Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks.
Play wins both upload speed awards
Similarly to the previous report, our Play users observe the fastest average upload speeds — both when measured across all access technologies and on 5G. Play held onto its win on the Upload Speed Experience award, winning it outright with a lead of 1Mbps over second-placed T-Mobile. Play wins the 5G Upload Speed award outright with a lead of 1Mbps over Orange.
T-Mobile 5G users spend the most time connected to 5G
For the first time, T-Mobile is the outright winner of the 5G Availability award. 5G Availability is the proportion of time that our 5G users with an active subscription have an active 5G connection. T-Mobile scores 17.1%, slightly more than one percentage point ahead of Plus and Orange, which are statistically tied for second place. Play wins the Availability award outright — Availability is the proportion of time that our users spend connected to 3G, 4G or 5G.
Mobile Experience Awards
Market Overview
In our latest Poland Mobile Network Experience report, we introduce Opensignal’s new Reliability Experience award, which is shared by T-Mobile and Orange. Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks. It analyzes how much their experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their operator’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
The Polish Office of Electronic Communications (UKE) has completed the 3.5GHz spectrum auction, issuing licenses to Orange, Play, T-Mobile, and Plus. The first base stations to use this new spectrum are already live, translating into significant improvements in data transmission speeds and network availability.
In a change from the last report, T-Mobile is now the most-awarded operator in Poland, as this time around, it wins eight awards — either outright or jointly — to Orange’s six. Orange narrowly achieved this distinction in the previous report, beating T-Mobile by a single joint victory.
T-Mobile has emerged as the leader in 5G download speeds in Poland, as our users observe average 5G download speeds of 173.6Mbps. This marks the first time T-Mobile has claimed this award, displacing Plus, the winner across the last five reports. T-Mobile’s success can be attributed to its activation of C-band spectrum, with more than 2,000 of its base stations upgraded to support this band.
Plus has made significant strides in its 5G deployment, it now claims to cover over 60% of the Polish population with its 5G network, reaching 23 million people. The network includes nearly 3,700 5G base stations spread across 1,150 cities and towns. As of March 2024, Plus has not yet deployed its 3.5GHz C-band spectrum acquired in the October 2023 auction, which could further enhance its network capabilities.
Orange has outlined its plans to invest between PLN 400-500 million (USD 102-127 million) this year to develop its 5G network and modernize its access network. Since the launch of its C-band network in January 2024, its 5G traffic has increased by 50%. Orange’s 5G traffic is now evenly split between the 2100MHz and 3.5GHz bands, with a shift in favor of the 3.5GHz range. By the end of 2024, Orange expects the C-band to be available via around 3,000 base stations.
Following a public consultation, UKE determined that there is no immediate demand for the 26GHz (24.25-27.5GHz) spectrum for 5G services. Major operators, including T-Mobile, Play, and Orange, have suggested that this spectrum should be allocated no earlier than 2027-2028 due to insufficient equipment to support commercial services at this frequency.
In this report, we examine the mobile network experience of the four main mobile network operators in Poland — T-Mobile, Orange, Play, and Plus — over a period of 90 days starting on February 1, 2024, and ending on April 30, 2024, to see how they fared.
Overall Experience
National Analysis
As was the case in the previous report, T-Mobile and Orange share the Video Experience award, as their scores remain statistically tied. They win this time with a lead of around one point over Play, which is in third place with 66.8 points. According to a surveyconducted by the Polish regulator, UKE, 28% of respondents use video streaming — most often daily or a few times during the day.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
T-Mobile wins the Live Video Experience award outright with a score of 62 points on a 100-point scale and a lead of around one point over Orange and Play, which share second-place. Plus comes fourth. In the previous report, T-Mobile and Orange jointly won the award.
T-Mobile, Orange and Play place in the Excellent (58 or above) category, while Plus places one category lower, in Very Good (53-58).
An Excellent (58 or above) rating means that our users are, on average, able to stream real-time video at least at 1080p with low loading times, little stalling, and a satisfactory live offset. A Very Good (53-58) rating means that our users are, on average, able to stream video at least at 720p or 1080p with low loading times, little stalling and a satisfactory live offset.
Operators’ Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike Video Experience, which represents on-demand video streams, Live Video Experience quantifies live video streaming used for current events. For example, when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
Play wins the Games Experience award outright with a score of 74.1 points on a 100-point scale, and ahead of Orange, which places in second, T-Mobile comes third and Plus comes fourth. Play takes the crown from Orange, which won this award in the previous report.
All operators place in the Fair (65-75) category. This indicates that users find the experience to be ‘average. In most cases, the game is responsive to the player's actions, with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Once again, T-Mobile wins the Download Speed Experience award outright, this time with a lead of around 11Mbps over Orange and Play — which share second place due to a statistical tie. Plus is in last place.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Play holds onto its outright win for Upload Speed Experience, due to its score of 11.2Mbps. This gives Play a lead of 1Mbps over second-placed T-Mobile. Orange comes third with 10.1Mbps, followed by Plus in last place.
Play's, Plus’ and T-Mobile’s scores have all increased by 2Mbps from the last report. Our Orange users saw the smallest improvement — a rise of 1Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Poland, Mobile Network Experience Report, June 2024
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A-I
- Dolnośląskie
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J-R
- Kujawsko-Pomorskie
- Lubelskie
- Lubuskie
- Mazowieckie
- Małopolskie
- Opolskie
- Podkarpackie
- Podlaskie
- Pomorskie
-
S-Z
- Warmińsko-Mazurskie
- Wielkopolskie
- Zachodniopomorskie
- Łódzkie
- Śląskie
- Świętokrzyskie
in Dolnośląskie
in Dolnośląskie
in Dolnośląskie
in Dolnośląskie
in Dolnośląskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Lubelskie
in Lubelskie
in Lubelskie
in Lubelskie
in Lubelskie
in Lubuskie
in Lubuskie
in Lubuskie
in Lubuskie
in Lubuskie
in Mazowieckie
in Mazowieckie
in Mazowieckie
in Mazowieckie
in Mazowieckie
in Małopolskie
in Małopolskie
in Małopolskie
in Małopolskie
in Małopolskie
in Opolskie
in Opolskie
in Opolskie
in Opolskie
in Opolskie
in Podkarpackie
in Podkarpackie
in Podkarpackie
in Podkarpackie
in Podkarpackie
in Podlaskie
in Podlaskie
in Podlaskie
in Podlaskie
in Podlaskie
in Pomorskie
in Pomorskie
in Pomorskie
in Pomorskie
in Pomorskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Wielkopolskie
in Wielkopolskie
in Wielkopolskie
in Wielkopolskie
in Wielkopolskie
in Zachodniopomorskie
in Zachodniopomorskie
in Zachodniopomorskie
in Zachodniopomorskie
in Zachodniopomorskie
in Łódzkie
in Łódzkie
in Łódzkie
in Łódzkie
in Łódzkie
in Śląskie
in Śląskie
in Śląskie
in Śląskie
in Śląskie
in Świętokrzyskie
in Świętokrzyskie
in Świętokrzyskie
in Świętokrzyskie
in Świętokrzyskie
5G Experience
National Analysis
Orange is the new outright winner of the 5G Video Experience award, after sharing it with the other Polish operators in the previous report. Orange wins with a score of 76.4 points on a 100-point scale and a lead of around one point over T-Mobile, Play and Plus, which share second-place due to a statistical tie.
All operators place in the Very Good (68-78) category. This means that our users are, on average, able to stream on-demand video over 5G connections at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR). This technology allows Opensignal to accurately represent users' real video experience, including video streams of up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
As was the case in the previous report, all four Polish operators — T-Mobile, Orange, Play and Plus — share the 5G Live Video Experience award, this time with statistically tied scores of 71.7-72 points on a 100-point scale.
All operators place in the Excellent (58 or above) category. This indicates that our users are, on average, able to stream real-time video over 5G connections at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Operators’ 5G Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike 5G Video Experience, which represents on-demand video streams, 5G Live Video Experience quantifies live video streaming used for current events. For example, when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
This time around, Orange and Plus win the 5G Games Experience award jointly with statistically tied scores of 82.8-83.7 points on a 100-point scale and a lead of around one point over T-Mobile, which places in third. Play is in last place. In the previous report, T-Mobile and Orange jointly won the award.
All operators place in the Good (75-85) category. This indicates that most users deem their experience acceptable when connected to 5G. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
T-Mobile wins the 5G Download Speed award outright with a lead of 29Mbps over second-placed Orange. Play comes third with a score of 113.6Mbps. The previous winner of five consecutive 5G Download Speed awards, Plus is in fourth place.
On the back of using the spectrum won during the latest C-band spectrum auction, T-Mobile's, Orange’s and Play’s scores have increased by 115Mbps, 86Mbps and 55Mbps, respectively. On the other hand, Plus's score has decreased slightly. As of March 2024, Plus has not yet deployed its 3.5GHz C-band spectrum acquired in the October 2023 auction.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Once again, Play wins the 5G Upload Speed award. It does so outright with a score of 25.8Mbps and a lead of 1Mbps over Orange, which ranks second. T-Mobile comes third, followed by Plus in last place.
All four operators’ scores have increased significantly from the last report, with our Orange users seeing the largest improvement — a rise of 4Mbps (19%).
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Poland, Mobile Network Experience Report, June 2024
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A-I
- Dolnośląskie
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J-R
- Kujawsko-Pomorskie
- Lubelskie
- Mazowieckie
- Małopolskie
- Opolskie
- Podkarpackie
- Pomorskie
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S-Z
- Warmińsko-Mazurskie
- Wielkopolskie
- Zachodniopomorskie
- Łódzkie
- Śląskie
in Dolnośląskie
in Dolnośląskie
in Dolnośląskie
in Dolnośląskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Lubelskie
in Lubelskie
in Lubelskie
in Lubelskie
in Mazowieckie
in Mazowieckie
in Mazowieckie
in Mazowieckie
in Małopolskie
in Małopolskie
in Małopolskie
in Małopolskie
in Opolskie
in Opolskie
in Opolskie
in Opolskie
in Podkarpackie
in Podkarpackie
in Podkarpackie
in Podkarpackie
in Pomorskie
in Pomorskie
in Pomorskie
in Pomorskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Wielkopolskie
in Wielkopolskie
in Wielkopolskie
in Wielkopolskie
in Zachodniopomorskie
in Zachodniopomorskie
in Zachodniopomorskie
in Zachodniopomorskie
in Łódzkie
in Łódzkie
in Łódzkie
in Łódzkie
in Śląskie
in Śląskie
in Śląskie
in Śląskie
Coverage
National Analysis
Orange once again wins the Coverage Experience award outright, this time with a score of 7.2 points on a 10-point scale — putting it only narrowly ahead of second-placed Play, which is followed by Plus and T-Mobile.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
Plus continues to win the 5G Coverage Experience award outright, doing so this time around with a score of 1.5 points on a 10-point scale. Plus claims to have achieved over 60% population coverage with its 5G network, reaching 23 million people. Additionally, its '5G Ultra' network, which uses carrier aggregation in the 1800MHz, 2100MHz, and 2600MHz bands, is available to six million people. However, contrary to the other three mobile operators, as of late March 2024, Plus has yet to start using the C-band spectrum license.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Play wins the Availability award outright, ahead of the other players. In the previous report, Orange and Play won the award jointly. Availability is the proportion of time that our users have either a 3G, 4G or 5G connection.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
T-Mobile wins the 5G Availability award outright with a score of 17.1%, displacing the previous award winner Plus. Orange and Plus place second with their statistically tied scores of 15.3-16.2%, while Play is in last place.
T-Mobile has been quickly rolling out its C-band spectrum; after launching on the network on January 19, the operator rapidly expanded its use to encompass 2,187 base stations, which it claims covers more than 26% of the Polish population. Almost 90% of all T-Mobile locations supporting the 5G network are connected via optical fiber.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Regional Analysis
Regional Analysis Summary: Poland, Mobile Network Experience Report, June 2024
-
A-I
- Dolnośląskie
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J-R
- Kujawsko-Pomorskie
- Lubelskie
- Lubuskie
- Mazowieckie
- Małopolskie
- Opolskie
- Podkarpackie
- Podlaskie
- Pomorskie
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S-Z
- Warmińsko-Mazurskie
- Wielkopolskie
- Zachodniopomorskie
- Łódzkie
- Śląskie
- Świętokrzyskie
in Dolnośląskie
in Dolnośląskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Lubelskie
in Lubelskie
in Lubuskie
in Mazowieckie
in Mazowieckie
in Małopolskie
in Małopolskie
in Opolskie
in Opolskie
in Podkarpackie
in Podkarpackie
in Podlaskie
in Pomorskie
in Pomorskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Wielkopolskie
in Wielkopolskie
in Zachodniopomorskie
in Zachodniopomorskie
in Łódzkie
in Łódzkie
in Śląskie
in Śląskie
in Świętokrzyskie
Consistency
National Analysis
T-Mobile wins the Consistent Quality award outright once again, this time around with a score of 78.8% and a lead of around three percentage points over Orange and Play, which place in second with their statistically tied scores of 76.1-76.2%.
Both Play's and Plus’ scores have increased by four percentage points, while our T-Mobile and Orange users have seen more modest improvements.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
T-Mobile and Orange win the Reliability Experience award jointly with statistically tied scores of 891-897 points on a 100-1000 point scale and a lead of around four points over third-placed Play. Plus is in last place.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks. It consists of the following components: Signal Availability — The proportion of time Opensignal users can successfully connect to a mobile network Data Connectivity — the proportion of time when the network is available and the device can connect to the internet Task completion — whether tasks initiated by the user’s device are completed Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Regional Analysis
Regional Analysis Summary: Poland, Mobile Network Experience Report, June 2024
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A-I
- Dolnośląskie
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J-R
- Kujawsko-Pomorskie
- Lubelskie
- Lubuskie
- Mazowieckie
- Małopolskie
- Opolskie
- Podkarpackie
- Podlaskie
- Pomorskie
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S-Z
- Warmińsko-Mazurskie
- Wielkopolskie
- Zachodniopomorskie
- Łódzkie
- Śląskie
- Świętokrzyskie
in Dolnośląskie
in Dolnośląskie
in Kujawsko-Pomorskie
in Kujawsko-Pomorskie
in Lubelskie
in Lubelskie
in Lubuskie
in Lubuskie
in Mazowieckie
in Mazowieckie
in Małopolskie
in Małopolskie
in Opolskie
in Opolskie
in Podkarpackie
in Podkarpackie
in Podlaskie
in Podlaskie
in Pomorskie
in Pomorskie
in Warmińsko-Mazurskie
in Warmińsko-Mazurskie
in Wielkopolskie
in Wielkopolskie
in Zachodniopomorskie
in Zachodniopomorskie
in Łódzkie
in Łódzkie
in Śląskie
in Śląskie
in Świętokrzyskie
in Świętokrzyskie
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience