Singapore
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Singapore
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
MyRepublic and ViewQwest users have the most consistent broadband experience
ViewQwest and MyRepublic share the Consistent Quality award with statistically tied scores of 82.4-83.8%. Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It uses six key performance indicators, including download and upload speed, latency, jitter, packet loss and time to first byte.
StarHub is in first place for average upload speeds
StarHub is the outright winner of the Upload Speed award, as our StarHub users observe average upload speeds that are approximately more than 5Mbps (nearly 7%) faster than those seen on Singtel and MyRepublic — which share second-place due to a statistical tie.
MyRepublic wins both download speed awards
Our MyRepublic users see both the fastest average download speeds and the fastest peak download speeds. As a result, MyRepublic is the outright winner of both the Download Speed and Peak Download Speed awards. It wins the former with average download speeds that are 11Mbps (7%) faster than those seen on second-placed StarHub.
MyRepublic and ViewQwest share the Video Experience award
When it comes to streaming video over fixed broadband connections, our MyRepublic and ViewQwest users have the best experience in Singapore. The two ISPs have statistically tied scores of 75.4-76.2 points on a 100-point scale. StarHub comes close to joining its rivals on the winners’ podium, but its upper confidence interval does not overlap with MyRepublic’s lower confidence interval.
Market Overview
For the first time, Opensignal has analyzed the real-world fixed broadband experience of our users in Singapore. To reflect the varying ways in which fixed broadband is used we have analyzed five different measures of the user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed and Video Experience.
According to TeleGeography, Singapore’s fixed broadband market is both highly consolidated and highly saturated. The vast majority of subscriptions are split between Singtel, StarHub and M1 (as MyRepublic is majority-owned by StarHub) – accounting for over 98% of connections in the market. At the start of the year, the city-state was the fourth most heavily penetrated market for fixed broadband in the world. Due to the government’s fiber-based Next Generation National Broadband Network (Next Gen NBN), fiber-to-the-home (FTTH), or fiber-to-the-building (FTTB) in the case of high-rise buildings, is the dominant access technology used to serve customers by local providers, with an almost ubiquitous footprint.
Following an announcement by the then Deputy Prime Minister Lawrence Wong (prior to his swearing-in as Prime Minister), the IMDA in February unveiled its plans to upgrade the NBN to enable symmetrical speeds of 10GBps, with the improvements taking place between mid-2024 and 2026.
ISPs are also making extremely fast speeds a priority. In late April, StarHub announced that it will sell a 5Gbps broadband plan to consumers, while in the same month Singtel said that in partnership with Huawei it had launched ’FiberEverywhere’ — also know as fiber-to-the-room – a home broadband solution designed to deliver what the operator claims will be more than 1Gbps speeds to every room covered by the plan, using a combination of fiber optic cables and Huawei’s OptiXstar range of routers.
MyRepublic launched two 10GBps home broadband trial packages in February, which use StarHub’s 10G-XGS-PON network. Shortly after its initial announcement, it decided to bundle these packages with a Wi-Fi 7 router.
This report analyzes the end-to-end real-world situation across all users’ plans which includes transport over a provider’s core network and connectivity onto the sites and content delivery networks that host popular services, apps and websites. A user’s fixed broadband experience is also affected by the router they are using. Therefore, broadband providers’ scores may vary significantly, despite the use of the NBN. Our data is filtered to exclude readings from devices connected to Wi-Fi hotspots.
National Fixed Broadband Experience
MyRepublic is the most awarded operator in this report, winning two awards outright (Download Speed and Peak Download Speed) and sharing a further two with ViewQwest (Consistent Quality and Video Experience). The only award that MyRepublic has not placed first for is Upload Speed — StarHub wins it outright, while MyRepublic is in joint second place alongside Singtel due to a statistical tie.
Overall Experience
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience