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Bolivia

Mobile Network Experience Report
May 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Principal Analyst Data Collection Period: Feb 01 - May 01, 2023

Bolivia

Mobile Network Experience Report
May 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Principal Analyst

Data Collection Period: Feb 01 - May 01, 2023

Key Findings

Viva comes top for Upload Speed Experience

Our Viva users see the fastest average upload speeds in Bolivia — 7.6Mbps, making Viva the outright winner of the Upload Speed Experience award. The operator wins by a comfortable margin given Tigo’s and Entel’s scores of 5.8Mbps and 4.3Mbps, respectively. This is a change from the last report when all three operators shared the award with statistically tied scores of 6-6.8Mbps

Tigo users see the fastest overall download speeds in Bolivia

Tigo is the outright winner of the Download Speed Experience award for the second report in a row. It wins this time around with a score of 12.4Mbps, while Viva is in second place with 11Mbps and Entel brings up the rear with 9.1Mbps.

Tigo draws level with Viva on Games Experience

Our Viva and Tigo users have the best available Games Experience in Bolivia, given their statistically tied scores of 43.2-43.5 points on a 100-point scale. This is a change from the last report when Viva won the award outright with a score of 48.9 points and a lead of 5.7 points.

Viva shares both consistency awards with Tigo

Tigo and Viva are joint winners of the Excellent Consistent Quality and Core Consistent Quality awards, as their scores for both awards are statistically tied. This is in contrast to the previous report when Viva won both consistency awards outright. The two operators share the Excellent Consistent Quality award with scores of 53.1-53.2%, while Entel is far behind the two front-runners with 36.8%. For Core Consistent Quality, Viva and Tigo jointly win with identical scores of 77.3% and Entel brings up the rear with 67.6%.

Mobile Experience Awards

May 2023, Bolivia Report
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Market Overview

Tigo and Viva are neck-and-neck in terms of the awards table, with the two operators each winning one award outright and being a joint winner across seven categories. This is a change from the previous report when Tigo had the largest haul of awards — winning three awards outright and being a joint winner in a further six categories. Meanwhile, Entel is part of the three-way statistical ties for Availability and 4G Availability.

However, things are about to change in the Bolivian mobile market, as the country’s president, Luis Arce Catacora, has said that Entel is working to launch 5G to coincide with the 15th anniversary of its renationalisation, which will take place in May 2023. In April 2023, Edgar Montano, Bolivia’s Minister of Public Works, Services and Housing, launched a second tender for a new National Integrated Radio Spectrum System (Sistema Integrado Nacional del Espectro Radioelectrico, SINER). The previous tender was unveiled in June 2022, but did not attract sufficient commercial interest.

In this report we examine the mobile network experience of the three main mobile network operators in Bolivia: Entel, Viva and Tigo, over a period of 90 days starting on February 1, 2023 and ending on May 1, 2023, to see how they fared.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Entel
42.3
Tigo
51.3
Viva
51.0
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Entel
38.5
Tigo
43.2
Viva
43.5
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Entel
69.7
Tigo
72.4
Viva
74.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Entel
9.1
Tigo
12.4
Viva
11.0
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Entel
4.3
Tigo
5.8
Viva
7.6
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Entel

Tigo

Viva

Availability
4G Availability
Availability
% of time
Entel
96.8
Tigo
95.7
Viva
96.4
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Availability
% of time
Entel
82.1
Tigo
83.2
Viva
82.6
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Entel
36.8
Tigo
53.2
Viva
53.1
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Entel
67.6
Tigo
77.3
Viva
77.3
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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