Peru
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Peru
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Entel comes top for Video, Games and Voice App Experience
Our Entel users have the best available experience in Peru when streaming video, playing multiplayer mobile games and using over-the-top voice apps over cellular connections. Entel is therefore the outright winner of the Video Experience, Games Experience and Voice App Experience awards. In addition, Entel wins the 5G Video Experience, 5G Games Experience and 5G Voice App Experience awards — which assess the experience of our users when they are connected to 5G.
Claro users see the fastest download speeds in Peru
Claro remains the outright winner of the Download Speed Experience award with a score of 21.6Mbps — 3.2Mbps (17.6%) faster than second-placed Entel’s 18.4Mbps. Movistar and Bitel are in third and fourth place, respectively, with scores of 13.8Mbps and 10Mbps, respectively. This is the second time in a row that Claro has won the award outright — having shared it with Entel back in the February 2022 report. In addition, Claro is the first Peruvian operator to win the 5G Download Speed award — doing so with a score of 56Mbps and a lead of 5.5Mbps over Entel’s 50.5Mbps.
Entel wins the Upload Speed Experience award, comes top for 5G Upload Speed
For the third report in a row, Entel is the outright winner of the Upload Speed Experience award. This time our Entel users observe average overall upload speeds of 10.9Mbps, 2.9Mbps ahead of those seen on second-placed Movistar. In addition, Entel users see the fastest average upload speeds when connected to 5G — 25.7Mbps, more than twice as fast as Claro’s score of 12.3Mbps.
Movistar is neck-and-neck with Entel on Core Consistent Quality
Entel and Movistar are joint winners of the Core Consistent Quality award. Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower-performance applications including SD video, voice calls and web browsing. The two operators win with statistically tied scores of 75-75.1%. This is a change from the previous report when Claro won the award outright.
Claro’s winning streak on 4G Coverage Experience remains unbroken
Claro is once again the outright winner of the 4G Coverage Experience award, winning this time with a score of 5.9 points on a 10-point scale and a lead of 0.3 points over second-placed Movistar (both unchanged from the previous report). This means that Claro remains undefeated in this category, having won the 4G Coverage Experience award ever since its introduction in the February 2020 report. 4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Mobile Experience Awards
Market Overview
This is the first time we have analyzed the 5G experience of our Peruvian users at the operator level in a mobile network experience report. Entel wins all three 5G experiential awards (5G Video Experience, 5G Games Experience and 5G Voice App Experience) along with the 5G Upload Speed award. However, our Claro users experience the fastest average 5G download speeds and also spend the most time with an active 5G Connection, making Claro the outright winner of the 5G Download Speed and 5G Availability awards.
Looking across the awards table as a whole, Entel picks up the lion’s share of awards, winning nine awards outright (out of a possible 15) and being a joint winner in a further two categories — Availability alongside Bitel and Core Consistent Quality alongside Movistar. Claro has the next largest haul, with four outright wins to its name, including Download Speed Experience and 4G Coverage Experience.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Looking at recent developments in the market, the Peruvian government is relaunching its auction of spectrum in the 1700MHz band, which has been repeatedly postponed. Two 2×15MHz lots of 1700MHz frequencies, along with 1×30MHz in the 2300MHz band will be allocated on the basis of applicants’ technical proposals for the expansion of 4G services.
In our latest look at the Peruvian mobile network experience, we've analyzed data across the period starting October 1, 2022, and ending December 29, 2022, covering all four national operators — Bitel, Claro, Entel and Movistar. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric. As Movistar’s 5G network is still at an early stage of deployment, being only available in in some areas of Lima, we have not included it in our 5G experience analysis this time around, but expect to do so in future mobile network experience reports as its rollout continues and 5G adoption increases.
Overall Experience
National Analysis
Entel is the outright winner of the Video Experience award. It wins with a score of 58.1 points on a 100-point scale, giving it a lead of around 2.4 points over second-placed Claro. Movistar is in third place with 52.6 points, while Bitel is in last place with 39.7 points.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Entel is the only operator to place in the Good (58-68) category — Claro and Movistar rate as Fair (48-58), while Bitel places in the Poor (under 48) category. A Good rating indicates that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Our Entel users have the best available overall experience in Peru when playing multiplayer mobile games over cellular connections. As a result, Entel is the outright winner of the Games Experience award. This is a change from the last report when Entel shared the award with Claro. Entel wins this time with a score of 47.3 points on a 100-point scale, giving it a lead of around 6.3 points over Claro and Movistar which are statistically tied for second place with scores of 40.6-41.4 points. Bitel brings up the rear with its score of 36.1 points.
Our Entel users alone saw a statistically significant increase in their score compared to that seen in the previous report — a rise of 3.7 points. The other operators’ scores either have not changed significantly or in Claro’s case fell by four points.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Entel has replaced Claro as the outright winner of the Voice App Experience award. This means that our Entel users have the best available experience when using over-the-top voice apps such as WhatsApp, Skype and Facebook Messenger. Entel’s victory was driven by a 2.3-point rise in its score since the last report and a 1.5-point drop in Claro’s. Entel wins the award with a score of 74.1 points on a 100-point scale and a lead of 2.2 points over the former winner, Claro. Claro is in second place with 71.9 points, followed by Movistar and Bitel, with scores of 70.3 points and 68.8 points respectively.
Entel is the only Peruvian operator to place in the Acceptable (74-80) category, as its rivals place one category lower — Poor (66-74). An Acceptable rating indicates that some users are satisfied. Some users experience perceptible call quality impairments. Clicking sounds of short duration or distortion are heard, and/or the volume may not be sufficiently loud. However, listeners are generally able to comprehend without repetition.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Once again our Claro users observe the fastest average overall download speeds in Peru. Claro wins the Download Speed Experience award outright for the second report in a row — doing so this time with a score of 21.6Mbps and a lead of 3.2Mbps over second-placed Entel’s 18.4Mbps. Movistar and Bitel are in third and fourth place, respectively, with scores of 13.8Mbps and 10Mbps.
Our users on three out of four Peruvian operators saw significant increases in their download speeds compared to the last report. Bitel users saw the largest improvement (2.2Mbps), followed by Entel (1.6Mbps) and Claro (1.5Mbps). In contrast, Movistar users saw a drop of 1.1Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Entel is the outright winner of the Upload Speed Experience award for the second report in a row. It comes top with a score of 10.9Mbps and a lead of 2.9Mbps over second-placed Movistar’s 8Mbps. Claro and Bitel bring up the rear with scores of 7.3Mbps and 3.2Mbps, respectively. Entel’s lead is up from the previous report when it won by a margin of 2.1Mbps. This change was driven by a 1.1Mbps (11.1%) increase in Entel’s score. The only other operator to see a statistically significant change in its score is Claro — a rise of 0.8Mbps (12.6%).
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Entel is the first operator in Peru to win the 5G Video Experience award, doing so with a score of 73.2 points on a 100-point scale and a lead of 5.3 points over Claro’s score of 67.9 points. Entel places in the Very Good (68-78) category, while Claro narrowly misses out, placing in the category below — Good (58-68) — instead.
A Very Good 5G Video Experience means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling while connected to 5G. A Good rating indicates that users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling while connected to 5G.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Our Entel users have the best available experience when playing multiplayer mobile games over 5G connections — scoring 67 points on a 100-point scale. Entel is therefore the inaugural winner of the 5G Games Experience award in Peru. It wins with an impressive lead of 16.1 points over Claro’s score of 50.9 points.
Entel places in the Fair (65-75) category, which means that our users find their experience to be ‘average’ when connected to 5G. In most cases, the game is responsive to the actions of the player with most users reporting that they feel like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Claro places one category lower — Poor (40-65). This indicates that most users find this level of experience unacceptable. The majority of users report that they see a delay in the gameplay experience and they do not receive immediate feedback on their actions. Many users feel a lack of controllability.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Alongside our other two 5G experiential metrics (5G Video Experience and 5G Games Experience), Entel is the outright winner for 5G Voice App Experience. This means that our Entel users have the best available experience in Peru when using over-the-top voice apps over 5G networks. Entel wins with a score of 83.1 points and a lead of 4.4 points over Claro’s 78.7 points.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
In contrast to the other 5G experience awards, which have been snapped up by Entel, Claro wins the 5G Download Speed award outright. It comes first with a score of 56Mbps and a lead of 5.5Mbps over Entel’s 50.5Mbps. While the speeds observed are relatively modest by international standards, Entel and Claro’s 5G Download Speed scores are 2.7 and 2.6 times higher than those for overall Download Speed Experience, respectively.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Our Entel users see the fastest average 5G upload speeds in Peru — clocking in at 25.7Mbps — over twice as fast as those seen by our Claro users (12.3Mbps). Entel and Claro’s 5G Upload Speed scores are 2.4 and 1.7 times higher than those for overall Upload Speed Experience, respectively.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
Bitel
Claro
Entel
Movistar
National Analysis
Our Entel and Bitel users spend the most time with a 3G or better connection — 98.1-98.7%. Given their statistically tied scores, Entel and Bitel are therefore the joint winners of the Availability award. Claro is in third place with 97.5%, while Movistar is further behind with 96.7%. None of the four operators’ scores are statistically changed from the last report.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Claro is the clear winner of the 5G Availability award as our 5G users on its network spend the most time with an active 5G connection — 10.1%. This is 4.5 times higher than runner-up Entel’s score of 2.3%. 5G Availability is an important measure of the mobile experience as users can only benefit from the superior experience that 5G can provide when they have a 5G connection.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Claro wins the 4G Coverage Experience award outright. It does so with a score of 5.9 points on a 10-point scale and a lead of 0.3 points over second-placed Movistar (both unchanged from the previous report). Claro is still undefeated for 4G Coverage Experience, having won the award ever since its introduction in the February 2020 report.
Definitions
4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
Entel remains the outright winner of the Excellent Consistent Quality award. It wins this time with a score of 56.6%, giving it a lead of just 0.8 percentage points over second-placed Movistar’s 55.8%. Claro and Bitel are some way behind the two front-runners, with scores of 32.7% and 26.6%, respectively
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
Entel and Movistar share the Core Consistent Quality award with statistically tied scores of 75-75.1%. Claro, the outright winner in the previous report drops down to third place with a score of 74.5%, while Bitel brings up the rear with 52.9%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience