Skip to main content

Iraq

Mobile Network Experience Report
January 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst Data Collection Period: Sep 01 - Nov 29, 2022

Iraq

Mobile Network Experience Report
January 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst

Data Collection Period: Sep 01 - Nov 29, 2022

Key Findings

Asiacell users have the fastest experience in Iraq

Asiacell remains unbeaten in the average speeds seen by our Iraqi users. The operator wins Download Speed Experience and Upload Speed Experience for the third consecutive time, meaning no other Iraqi operator has won either award since we began reporting on the Iraqi mobile network experience back in January 2022. This time, our Asiacell users observed average download speeds of 24.6 Mbps, 10.9 Mbps (79.2%) faster than Zain users and 2.6 times faster than Korek’s score of 9.4 Mbps. Asiacell wins Upload Speed Experience with a score of 10.1 Mbps — 2.4 and 3.2 times faster than Zain’s and Korek’s scores of 4.3 Mbps and 3.1 Mbps, respectively.

Asiacell retains all three coverage awards

For the second time in a row Asiacell wins all three coverage awards outright (Availability, 4G Availability and 4G Coverage Experience). The average proportion of time that our Asiacell users spent with a 3G or better connection (Availability) was an impressive 98.3%, giving Asiacell a lead of around five percentage points over Korek and Zain, which had statistically tied scores of 93.2-93.6%. Asiacell’s lead was far larger for 4G Availability — it wins with a score of 86.9%, 17.1 percentage points ahead of second placed Zain’s 69.8%. Asiacell comes top for 4G Coverage Experience with a score of four points on a 10 point scale, followed by Zain with 3.7 points and Korek with 2.7 points.

Korek is a joint winner across both consistency awards

In the last report, Zain won the Excellent Consistent Quality and Core Consistent Quality awards outright. This time, the two awards are won jointly, but only Korek is a joint winner for both. Korek shares Excellent Core Consistency with Asiacell, because they have statistically tied scores of 42.9-44.2%, and wins Core Consistent Quality alongside Zain with tied scores of 72.9-73.0%. Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Core Consistent Quality uses thresholds for less demanding common applications including standard definition (SD) video, voice calls and web browsing.

Asiacell users enjoy the best experience when streaming video or using voice apps in Iraq

Asiacell is the sole winner of the Video Experience and Voice App Experience awards as it was in the last report. This time, the operator wins Video Experience as our users achieved a score of 45.3 points on a 100 point scale, far ahead of Zain’s and Korek’s statistically tied scores of 29.7-32.7 points. Asiacell’s margin of victory for Voice App Experience was more modest, as it wins with a score of 73.1 points compared with Korek’s and Zain’s tied scores of 68.6-70.5 points.

Korek joins its rivals on the winners’ podium for Games Experience

This time, when playing multiplayer mobile games over cellular connections, our Iraqi users observed no statistically significant difference in their experience between Iraq’s three national operators. Asiacell, Korek and Zain are joint winners of the Games Experience award with scores of 39.5-42.5 points on a 100 point scale. This is a change from the previous report, when the award was only shared between Asiacell and Zain.

Mobile Experience Awards

January 2023, Iraq Report
Download Image

Market Overview

Once again, Asiacell dominates the Iraqi mobile network experience. This time it wins seven out of 10 awards outright and shares the Excellent Consistent Quality award with Korek. Asiacell is also a joint winner for Games Experience alongside Korek and Zain. Korek and Zain do not win any awards outright, instead jointly winning three and two awards, respectively.

In this report, we've analyzed our data gathered in the 90 day period beginning on September 1 and ending on November 29, 2022, to see how Iraq’s three national operators — Asiacell, Korek and Zain — measure up.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Asiacell
45.3
Korek
29.7
Zain
32.7
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Video Experience
in 0-100 points
Asiacell
52.1
Korek
47.2
Zain
50.3
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Video Experience
in 0-100 points
Asiacell
26.7
Korek
22.1
Zain
21.2
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Games Experience
in 0-100 points
Asiacell
40.6
Korek
39.5
Zain
42.5
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Games Experience
in 0-100 points
Asiacell
43.1
Korek
50.6
Zain
52.9
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Games Experience
in 0-100 points
Asiacell
34.5
Korek
34.7
Zain
36.0
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Voice App Experience
in 0-100 points
Asiacell
73.1
Korek
68.6
Zain
70.5
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Voice App Experience
in 0-100 points
Asiacell
76.1
Korek
77.7
Zain
78.3
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Voice App Experience
in 0-100 points
Asiacell
66.8
Korek
67.7
Zain
69.1
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Download Speed Experience
in Mbps
Asiacell
24.6
Korek
9.4
Zain
13.7
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Download Speed
in Mbps
Asiacell
30.9
Korek
18.5
Zain
24.8
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Download Speed
in Mbps
Asiacell
6.0
Korek
4.7
Zain
5.4
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Upload Speed Experience
in Mbps
Asiacell
10.1
Korek
3.1
Zain
4.3
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Upload Speed
in Mbps
Asiacell
13.0
Korek
6.8
Zain
8.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Upload Speed
in Mbps
Asiacell
1.5
Korek
1.1
Zain
1.4
00.511.52
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Asiacell again wins the Video Experience award outright. This time, it does so with a score of 45.3 points on a 100 point scale, giving it a lead of around 14.1 points over Zain’s and Korek’s statistically tied scores of 29.7-32.7 points.

A Fair rating means that our Asiacell users did not have a good experience either for higher resolution videos (very slow loading times and prolonged stalling) or for some video streaming providers. The experience on lower resolution videos from some providers might have been sufficient though.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Learn more

National Analysis

Asiacell, Korek and Zain are joint winners of the Games Experience award with statistically tied scores of 39.5-42.5 points on a 100 point scale. This is a change from the previous report, when the award was shared between Asiacell and Zain.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Learn more

National Analysis

Asiacell retains the Voice App Experience award, winning it outright with a score of 73.1 points compared with Korek’s and Zain’s statistically tied scores of 68.6-70.5 points.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Learn more

National Analysis

Asiacell wins the Download Speed Experience award for the third report in a row. Our Asiacell users observed average download speeds of 24.6 Mbps, 10.9 Mbps (79.2%) faster than Zain users and 2.6 times faster than Korek’s score of 9.4 Mbps.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Learn more

National Analysis

Asiacell remains unbeaten for Upload Speed Experience. It wins this time with a score of 10.1 Mbps — 2.4 and 3.2 times faster, respectively, than Zain’s and Korek’s scores of 4.3 Mbps and 3.1 Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Learn more

Asiacell

Korek

Zain

Availability
4G Availability
4G Coverage Experience
Availability
% of time
Asiacell
98.3
Korek
93.6
Zain
93.2
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Availability
% of time
Asiacell
86.9
Korek
62.1
Zain
69.8
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Coverage Experience
in 0-10 points
Asiacell
4.0
Korek
2.7
Zain
3.7
01.534.56
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Asiacell wins the Availability award for the second time in a row. It does so with a score of 98.3%, giving Asiacell a lead of around five percentage points over Korek and Zain, which had statistically tied scores of 93.2-93.6%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Asiacell wins the 4G Availability award for the third report in a row. This time it wins with a score of 86.9%, 17.1 percentage points ahead of second placed Zain’s score of 69.8% and 24.8 percentage points ahead of Korek’s 62.1%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Asiacell remains unbeaten on 4G Coverage Experience. It wins outright with a score of four points on a 10 point scale, followed by Zain with 3.7 points and Korek with 2.7 points.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Asiacell
42.9
Korek
44.2
Zain
37.0
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Asiacell
71.2
Korek
73.0
Zain
72.9
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Asiacell and Korek are joint winners of the Excellent Consistent Quality award given their statistically tied scores of 42.9-44.2%. Zain is in third place, around 6.5 percentage points behind the joint winners, given its score of 37 points. In the last report, Zain won the award outright.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Learn more

National Analysis

While in the last report Zain won the Core Consistent Quality award outright, this time it has been forced to share it with Korek, given their statistically tied scores of 72.9-73.0%. Asiacell isn’t fair behind the two joint winners, given its score of 71.2%.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

Check how your internet connection impacts your favorite apps with the Meteor App