Palestine

Mobile Network Experience Report
December 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Aug 01 - Oct 29, 2022

Palestine

Mobile Network Experience Report
December 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Aug 01 - Oct 29, 2022

Key Findings

Ooredoo users continue to have the best Games and Voice App Experience

Once again, our Palestinian users had their best overall experience for mobile gaming and over-the-top voice services when connected to Ooredoo’s network. For Games Experience Ooredoo scored 35.3 points out of a possible 100 points, beating Jawwal by 3.7 points. The gap was larger for Voice App Experience — Ooredoo scored 68.7, leading Jawwal by 11.2 points. Jawwal joins Ooredoo on the winners’ podium for Video Experience — the pair statistically tie with scores of 16.7-19.3 on a 100-point scale.

Ooredoo still wins Upload Speed Experience, but now shares the Download Speed Experience Award

Ooredoo is no longer the sole winner of Download Speed Experience, now it jointly wins the award with Jawaal. Jawwal users saw an increase of 0.4 Mbps (12.2%) in average download speeds but Ooredoo users saw no significant change and scores were 3.7 Mbps on both. However, users on both networks saw no significant increase in average upload speeds, allowing Ooredoo to stay on top with a score of 1.6 Mbps, only 0.4 Mbps ahead of Jawwal.

Ooredoo comes top for Availability

Echoing the previous report, Ooredoo is the outright winner of the Availability award. Our users on its network spent 79.6% of their time with a 3G connection. Ooredoo commands an impressive 13.5 percentage points lead over Jawwal (66.2%). However, Jawwal has gained ground, increasing Availability by 5.6 percentage points, while Ooredoo users did not see a statistically significant increase.

Jawwal and Ooredoo split the consistent quality awards for a second time

There is no change in the Consistency awards — Ooredoo once again wins the Core Consistent Quality Award outright — scoring 62.6%, 4.5 percentage points ahead of second-placed Jawwal. Both operators saw their scores drop since the previous report, Jawwal by 5.2 percentage points and Ooredoo by four percentage points. Jawwal keeps sole possession of the Excellent Consistent Quality award — scoring 26.4% and leading runner-up Ooredoo by 3.7 percentage points.

Mobile Experience Awards

December 2022, Palestine Report
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Market Overview

This is our second report on the mobile network experience in Palestine. In the first report Ooredoo dominated the awards table, winning all but Excellent Consistent Quality. This time around, Ooredoo shares first place for two awards — Download Speed Experience and Video Experience — and wins five awards outright. Jawwal keeps its outright win for Excellent Consistent Quality, as well as claiming the two joint wins with Ooredoo.

When compared to the global mobile experience, Palestine has a lot of room for improvement due to relying solely on 2G and 3G networks. Palestinian operators have not yet launched 4G.

In this report we examine the mobile network experience of the two main mobile network operators in Palestine — Jawwal and Ooredoo — over a period of 90 days starting on August 1, 2022 and ending on October 29, 2022, to see how they fared.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Jawwal
16.7
Ooredoo
19.3
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Jawwal
31.6
Ooredoo
35.3
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience
in 0-100 points
Jawwal
57.5
Ooredoo
68.7
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
Jawwal
3.7
Ooredoo
3.7
0 1 2 3 4
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience
in Mbps
Jawwal
1.3
Ooredoo
1.6
0 0.5 1 1.5 2
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Jawwal now shares the winners’ podium with Ooredoo for Video Experience. Both operators did not see any statistical difference in the quality of experience when streaming videos over mobile internet — tying for the Video Experience award with scores of 16.7-19.3 points on a 100-point scale.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

For a second time, Ooredoo picks up the Games Experience award with a score of 35.3 points, Jawwal followed with a score of 31.6 points. Our Jawwal and Ooredoo users did not see any significant changes from the previous report.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Ooredoo remains unbeatable for over-the-top voice services. The operator holds onto the Voice App Experience award, scoring 68.7 points on a 100-point scale. Ooredoo leads runner-up Jawwal by 11.2 points (19.5%), although neither operator’s scores were statistically changed compared with the last report.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Our users saw the same average download speeds (3.7 Mbps), on both Jawwal’s and Ooredoo’s networks. Jawwal users saw an increase in speed of 0.4 Mbps that allowed them to tie for the Download Experience award — Ooredoo users saw no statistical improvement in speed.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Ooredoo retains its crown for the Upload Speed Experience award. Our Ooredoo users enjoyed average upload speeds of 1.6 Mbps, 0.4 Mbps ahead of Jawwal. On both operators our users experienced no significant increase in average upload speeds over the last report.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Availability
Availability
% of time
Jawwal
66.2
Ooredoo
79.6
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Ooredoo keeps its grip on the Availability award with a score of 79.6%. This figure represents the proportion of time that our users on this network connected to 3G services. Jawwal trails by 13.5 percentage points, although the operator has gained ground since the last report — gaining 5.6 percentage points while Ooredoo did not have a statistical increase.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Jawwal
26.4
Ooredoo
22.8
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Jawwal
58.1
Ooredoo
62.6
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Matching the results from the previous report, Jawwal wins Excellent Consistent Quality outright, with 26.4%. Ooredoo follows closely behind with 22.8%. Jawwal’s score fell by 2.1 percentage points compared with the previous report.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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National Analysis

Ooredoo is the sole winner of the Core Consistent Quality award, with a score of 62.6% — 4.5 percentage points above Jawwal’s score of 58.1%. Ooredoo and Jawwal both saw a drop in quality, losing 4 and 5.2 percentage points, respectively.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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