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Italy

Mobile Network Experience Report
November 2022

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Andrey Popov, Principal Data Analyst Data Collection Period: Jul 01 - Sep 28, 2022

Italy

Mobile Network Experience Report
November 2022

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Andrey Popov, Principal Data Analyst

Data Collection Period: Jul 01 - Sep 28, 2022

Key Findings

Vodafone wins the Excellent Consistent Quality award

Vodafone users had the most consistent experience in Italy, scoring highest in Excellent Consistent Quality — 80.2% of our Vodafone users’ tests met the minimum recommended performance thresholds for common demanding applications such as watching HD video. In this metric, Vodafone led the nearest competition by 6.8 percentage points. Vodafone is also the winner of the Core Consistent Quality award, meeting the criteria for less demanding usage cases in 91.2% of user tests, a lead of more than four percentage points over second placed WindTre’s 87.1%.

Vodafone users had the fastest overall download and upload speeds

Vodafone is the sole winner of both the Download Speed Experience and Upload Speed Experience awards. Our users on this network saw the fastest average overall download speeds, clocking in at 35.2 Mbps — 4.2 Mbps (13.4%) faster than the second-placed WindTre. Vodafone users observed average overall upload speeds of 10.6 Mbps — but this time WindTre was only 0.1 Mbps behind the winner.

Iliad’s network was the best for Availability

Our Iliad users spent the largest proportion of their time connected to a 3G or better signal — 98.6%. Iliad is therefore the sole winner of the Availability award. However, it wins by only a slight margin, given the other operators’ scores of 95.3-98.5%.

TIM users recorded the fastest 5G Experience download and upload speeds

In Italy, our TIM users experienced the fastest average 5G Download Speed of 284.4 Mbps, meaning that TIM wins the 5G Download Speed award. TIM secured a 111.3 Mbps lead (64.3%) over second-placed Vodafone’s score of 173.1 Mbps, while our Iliad and WindTre users saw average 5G download speeds of 77.4 and 76.5 Mbps, respectively. TIM also wins the 5G Upload Speed award with a score of 25.1 Mbps and a lead of 5.2 Mbps.

WindTre dominates the market in both 5G Availability and 5G Reach

WindTre remains ahead of the competition in both measures of the extent of the 5G network, as the operator wins by a large margin in the 5G Availability and 5G Reach categories. Our WindTre 5G users spent 29.4% of their time with an active 5G connection — about double the amount of time spent by users on second-placed Iliad. Similarly in 5G Reach, WindTre scored 5.9 points (on a 10 point scale), again about double the score of second-placed Iliad. 5G Availability reflects the proportion of time that 5G users had an active 5G connection, while 5G Reach represents the proportion of locations 5G users visited that had a 5G signal.

Mobile Experience Awards

November 2022, Italy Report
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Market Overview

Vodafone leads the market in Italy across most categories – it wins five available awards for overall experience, and both available awards for consistency of user experience. TIM, the largest operator in the country by market share (total sims in June 2022), wins four out of five 5G experience awards outright and shares the remaining award with Illiad.

However, WindTre wins the 5G Availability and 5G Reach awards with scores around double of those measured for the runner-up Iliad. Iliad has made significant progress in terms of the extent of its 5G network since the last report, as its 5G Reach score has nearly tripled and its 5G Availability score has risen by 12.3 percentage points. The rest of the awards are split between Iliad – which wins Availability, and Vodafone – which wins the 4G Coverage Experience award.

Despite Iliad winning the fewest awards, the operator continues to challenge the status quo of Italy’s telecommunications industry, following its mobile launch in May 2018. According to data from AGCOM, in June 2022 Iliad was the smallest MNO in the country by the number of active SIM cards, but has continued to gain market share from its rivals.

In July 2022, Telecom Italia (TIM) announced a significant reorganization plan of the group's infrastructure assets in the country. The details and ramifications of the strategy have yet to come into action, but this year TIM has already moved ahead with the sale of its indirect stake in INWIT – the tower company controlled by TIM and Vodafone, which is involved in the rollout of 5G infrastructure. INWIT recently won a major tender to deploy 5G sites in rural areas of Italy, including for the provision of fixed wireless access. Our users had their best available experience across all five 5G experience metrics on TIM’s 5G network, surpassing its nearest competition in 5G Download Speed by a significant lead (by over 60% in this report).

Meanwhile, WindTre and Iliad have initiated a 5G network sharing joint venture at the end of January. Iliad announced it entered the fixed market in Italy with a Full Fiber plan and a dedicated box called the ‘iliadbox’ – a convergence strategy that opens up bundling offers for consumers, and fiber assets potentially aiding 5G rollout and network delivery.

In this report, we've analyzed real-world data gathered in the 90 days starting on July 1, 2022 and ending on September 28, 2022 to compare mobile network experience of Italy’s four national operators — Iliad, TIM, Vodafone, and WindTre.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Iliad
52.6
TIM
53.7
Vodafone
58.1
WindTre
55.2
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Iliad
58.8
TIM
59.6
Vodafone
61.6
WindTre
60.5
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Iliad
62.9
TIM
69.6
Vodafone
72.2
WindTre
65.3
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Iliad
62.0
TIM
70.7
Vodafone
71.2
WindTre
63.5
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Iliad
77.6
TIM
78.8
Vodafone
79.4
WindTre
77.7
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Iliad
78.1
TIM
79.9
Vodafone
80.1
WindTre
77.1
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Iliad
28.2
TIM
26.9
Vodafone
35.2
WindTre
31.1
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Iliad
46.6
TIM
44.3
Vodafone
56.2
WindTre
47.7
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Iliad
7.1
TIM
9.0
Vodafone
10.6
WindTre
10.4
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Iliad
7.1
TIM
10.6
Vodafone
10.6
WindTre
10.3
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Our users on Vodafone’s network had the best video streaming experience in Italy. Vodafone wins the Video Experience award outright with a score of 58.1 points on a 100-point scale, and a lead of 2.9 points on second placed WindTre. Vodafone and WindTre placed in the Good (55-65) category, while Iliad and TIM placed one category lower, with Fair (40-55) ratings.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Our users had their best experience playing multiplayer mobile games over cellular connections on Vodafone’s network. The operator scored 72.2 points on a 100-point scale, with a 2.6 point lead over second-placed TIM’s score of 69.6 points. WindTre and Iliad follow with their scores of 65.3 and 62.9 points, respectively. This means that, while Vodafone, TIM and WindTre placed in the Fair (65-75) category, Iliad obtained a Poor (40-65) rating.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Vodafone is the outright winner of the Voice App Experience award, with a score of 79.4 points on a 100-point scale. However, its margin of victory is relatively narrow, given second-placed TIM’s score of 78.8 points. WindTre and Iliad’s scores were also very close, as the two operators scored 77.7 and 77.6, respectively — 1.7-1.8 points behind the winner. All four mobile operators placed in the Acceptable category (74-80) for Voice App Experience.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Our users observed the fastest average overall download speeds on Vodafone’s network — 35.2 Mbps, 4.2 Mbps (13.4%) faster than the second-placed WindTre’s score of 31.1 Mbps. As a result, Vodafone is the winner of the Download Speed Experience award. Iliad comes in third with 28.2 Mbps, followed by TIM in fourth place with 26.9 Mbps.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Vodafone is the winner of the Upload Speed Experience award with a score of 10.6 Mbps. The operator wins by a small margin of 0.1 Mbps (1.2%) over second-placed WindTre given the latter’s score of 10.4 Mbps. TIM and Iliad scored below the 10 Mbps threshold – our users on their networks experienced average upload speeds of 9.0 Mbps and 7.1 Mbps respectively.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

Similarly to the national awards table, where Vodafone leads in all categories across Overall Experience, we saw Vodafone perform almost equally as well across individual regions. Vodafone wins Games Experience and Download Speed Experience awards outright across all the regions of Italy, as well as most of the regional awards for Video Experience, Voice App Experience, and Upload Speed Experience.

WindTre wins Upload Speed in the North East and the North West. WindTre additionally contests leadership for Video Experience in the North East region of Italy.

Voice App Experience in the North West region of Italy is claimed by TIM.

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2022

Region
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Central
V
V
V
V
V
North East
V
W
V
V
V
W
North West
V
V
T
V
W
Sardinia
V
V
V
V
V
Sicily
V
V
V
V
V
South
V
V
V
V
V
Mobile Network Experience Report | November 2022 | © Opensignal Limited
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Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sardinia
    • Sicily
    • South
Video Experience
in Central
in 0-100 points
Iliad
51.3
TIM
51.3
Vodafone
57.3
WindTre
51.8
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Games Experience
in Central
in 0-100 points
Iliad
61.4
TIM
68.5
Vodafone
70.1
WindTre
60.5
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Voice App Experience
in Central
in 0-100 points
Iliad
76.8
TIM
78.3
Vodafone
79.0
WindTre
76.3
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Download Speed Experience
in Central
in Mbps
Iliad
26.6
TIM
24.2
Vodafone
33.0
WindTre
27.1
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Upload Speed Experience
in Central
in Mbps
Iliad
6.8
TIM
8.2
Vodafone
10.5
WindTre
8.8
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Video Experience
in North East
in 0-100 points
Iliad
56.4
TIM
57.1
Vodafone
61.0
WindTre
60.6
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Games Experience
in North East
in 0-100 points
Iliad
66.2
TIM
71.3
Vodafone
75.9
WindTre
71.4
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Voice App Experience
in North East
in 0-100 points
Iliad
78.6
TIM
79.1
Vodafone
79.8
WindTre
79.1
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Download Speed Experience
in North East
in Mbps
Iliad
33.6
TIM
31.3
Vodafone
41.7
WindTre
39.3
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Upload Speed Experience
in North East
in Mbps
Iliad
7.6
TIM
9.8
Vodafone
10.6
WindTre
12.4
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Video Experience
in North West
in 0-100 points
Iliad
54.7
TIM
58.2
Vodafone
60.6
WindTre
59.4
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Games Experience
in North West
in 0-100 points
Iliad
66.0
TIM
76.2
Vodafone
76.9
WindTre
71.6
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Voice App Experience
in North West
in 0-100 points
Iliad
78.6
TIM
80.1
Vodafone
80.0
WindTre
79.2
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Download Speed Experience
in North West
in Mbps
Iliad
30.0
TIM
32.3
Vodafone
40.0
WindTre
35.1
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Upload Speed Experience
in North West
in Mbps
Iliad
7.5
TIM
10.6
Vodafone
10.5
WindTre
12.3
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Video Experience
in Sardinia
in 0-100 points
Iliad
50.3
TIM
54.2
Vodafone
57.6
WindTre
52.7
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Games Experience
in Sardinia
in 0-100 points
Iliad
60.7
TIM
65.3
Vodafone
70.2
WindTre
62.4
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Voice App Experience
in Sardinia
in 0-100 points
Iliad
76.8
TIM
78.2
Vodafone
79.3
WindTre
76.8
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Download Speed Experience
in Sardinia
in Mbps
Iliad
24.8
TIM
25.1
Vodafone
32.1
WindTre
27.3
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Upload Speed Experience
in Sardinia
in Mbps
Iliad
6.9
TIM
8.3
Vodafone
10.8
WindTre
8.9
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Video Experience
in Sicily
in 0-100 points
Iliad
49.9
TIM
51.4
Vodafone
57.0
WindTre
51.4
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Games Experience
in Sicily
in 0-100 points
Iliad
60.3
TIM
63.5
Vodafone
67.9
WindTre
63.1
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Voice App Experience
in Sicily
in 0-100 points
Iliad
77.3
TIM
78.5
Vodafone
79.3
WindTre
77.5
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Download Speed Experience
in Sicily
in Mbps
Iliad
24.0
TIM
23.0
Vodafone
32.0
WindTre
26.4
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Upload Speed Experience
in Sicily
in Mbps
Iliad
6.7
TIM
8.3
Vodafone
11.2
WindTre
9.6
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Video Experience
in South
in 0-100 points
Iliad
48.8
TIM
49.4
Vodafone
54.1
WindTre
50.9
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Games Experience
in South
in 0-100 points
Iliad
57.1
TIM
64.4
Vodafone
66.6
WindTre
58.4
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Voice App Experience
in South
in 0-100 points
Iliad
75.6
TIM
77.5
Vodafone
78.4
WindTre
75.7
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Download Speed Experience
in South
in Mbps
Iliad
24.2
TIM
22.1
Vodafone
28.3
WindTre
25.5
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Upload Speed Experience
in South
in Mbps
Iliad
6.4
TIM
7.6
Vodafone
9.8
WindTre
8.4
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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Iliad
71.8
TIM
80.1
Vodafone
71.4
WindTre
68.9
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
Iliad
68.4
TIM
76.5
Vodafone
71.6
WindTre
69.2
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
Iliad
80.9
TIM
81.2
Vodafone
80.7
WindTre
79.5
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Iliad
77.4
TIM
284.4
Vodafone
173.1
WindTre
76.5
072.5145217.5290
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
Iliad
10.2
TIM
25.1
Vodafone
19.9
WindTre
15.2
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Our TIM users had the best experience when streaming video over 5G networks, as the operator wins the 5G Video Experience award with a score of 80.1 points on a 100 point scale — around 8.5 points (higher than Iliad and Vodafone’s statistically tied scores of 71.4-71.8 points). WindTre is in last place with 68.9 points.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

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National Analysis

Our users on TIM’s network had the best multiplayer mobile gaming experience when connected to 5G, with a score of 76.5 points on a 100 point scale. Vodafone places second with 71.6 points, while WindTre and Iliad achieved 69.2 and 68.4 points, respectively.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

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National Analysis

Iliad and TIM share the award for 5G Voice App Experience, given their statistically tied scores of 80.9-81.2 points. Our users on these operators’ networks had the best available experience when using over-the-top voice applications while connected to 5G — as the operators beat Vodafone and WindTre’s scores of 80.7 and 79.5 points, respectively. Iliad, TIM, and Vodafone placed in the Good (80- or more but less than 87) category, while WindTre achieved an Acceptable (74-80) rating.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

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National Analysis

Our TIM users saw the fastest average 5G download speeds — 284.4 Mbps, making TIM the winner of the 5G Download Speed award. Vodafone follows in second place with a score of 173.1 Mbps — 111.3 Mbps slower than TIM. Iliad and WindTre are in third and fourth place, respectively, with 77.4 Mbps and 76.5 Mbps.

5G download speeds on three operators’ networks have risen significantly since the previous report, with our Vodafone, WindTre and TIM users reporting increases of 26.3 Mbps, 19.4 Mbps and 12.7 Mbps, respectively. In contrast, the speeds observed by Iliad users dropped by 25.3 Mbps.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

TIM is the sole winner of the 5G Upload Speed award, as our users observed the fastest average 5G upload speeds on its network — 25.1 Mbps. Vodafone places second with 19.9 Mbps. Differently to the downlink category, for 5G Upload Speed we see WindTre placing third with 15.2 Mbps, and Iliad placing fourth with 10.2 Mbps.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Regional Analysis

TIM dominates the 5G Experience category on both the national, and regional levels. Looking at the five regions for which results are available, TIM is either a sole or joint winner for all respective 5G Experience awards across the country, with just one exception (5G Upload Speed in the North East, which is shared between Vodafone and WindTre). For 5G Video Experience and 5G Download Speed, TIM is the winner throughout.

In the North West region of Italy, TIM dominates across all the available 5G Experience awards.

For 5G Games Experience, 5G Voice App Experience, and 5G Upload Speed specifically, TIM is taking a significant number of wins across regions, but is contested by all three national mobile operators in around half of the regions for these 5G Experience categories.

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2022

Region
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
Central
T
T
V
I
T
V
T
T
North East
T
T
W
I
T
T
V
W
North West
T
T
T
T
T
Sicily
T
T
V
T
V
T
T
V
South
T
T
I
T
V
T
T
Mobile Network Experience Report | November 2022 | © Opensignal Limited
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Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sicily
    • South
5G Video Experience
in Central
in 0-100 points
Iliad
71.6
TIM
79.5
Vodafone
73.4
WindTre
66.7
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5G Games Experience
in Central
in 0-100 points
Iliad
68.0
TIM
75.3
Vodafone
73.2
WindTre
65.6
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5G Voice App Experience
in Central
in 0-100 points
Iliad
80.6
TIM
80.6
Vodafone
80.9
WindTre
78.6
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5G Download Speed
in Central
in Mbps
Iliad
76.5
TIM
271.0
Vodafone
173.7
WindTre
65.2
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5G Upload Speed
in Central
in Mbps
Iliad
10.0
TIM
23.9
Vodafone
22.0
WindTre
12.9
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5G Video Experience
in North East
in 0-100 points
Iliad
72.9
TIM
78.5
Vodafone
68.6
WindTre
71.0
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5G Games Experience
in North East
in 0-100 points
Iliad
70.4
TIM
72.6
Vodafone
71.3
WindTre
73.6
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5G Voice App Experience
in North East
in 0-100 points
Iliad
81.4
TIM
80.7
Vodafone
80.6
WindTre
80.4
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5G Download Speed
in North East
in Mbps
Iliad
85.2
TIM
201.8
Vodafone
166.7
WindTre
88.2
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5G Upload Speed
in North East
in Mbps
Iliad
11.1
TIM
16.1
Vodafone
17.7
WindTre
17.4
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5G Video Experience
in North West
in 0-100 points
Iliad
72.4
TIM
81.8
Vodafone
70.0
WindTre
70.9
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5G Games Experience
in North West
in 0-100 points
Iliad
69.8
TIM
81.3
Vodafone
71.6
WindTre
74.6
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5G Voice App Experience
in North West
in 0-100 points
Iliad
81.2
TIM
82.0
Vodafone
80.6
WindTre
80.6
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5G Download Speed
in North West
in Mbps
Iliad
76.1
TIM
333.2
Vodafone
178.3
WindTre
85.8
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5G Upload Speed
in North West
in Mbps
Iliad
10.3
TIM
31.0
Vodafone
17.5
WindTre
17.2
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5G Video Experience
in Sicily
in 0-100 points
Iliad
69.1
TIM
77.3
Vodafone
72.6
WindTre
67.7
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5G Games Experience
in Sicily
in 0-100 points
Iliad
64.5
TIM
72.0
Vodafone
70.1
WindTre
67.5
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5G Voice App Experience
in Sicily
in 0-100 points
Iliad
80.1
TIM
80.2
Vodafone
81.0
WindTre
79.4
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5G Download Speed
in Sicily
in Mbps
Iliad
68.7
TIM
271.2
Vodafone
159.7
WindTre
73.7
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5G Upload Speed
in Sicily
in Mbps
Iliad
9.2
TIM
22.8
Vodafone
23.8
WindTre
14.7
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5G Video Experience
in South
in 0-100 points
Iliad
70.4
TIM
80.0
Vodafone
73.2
WindTre
67.0
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5G Games Experience
in South
in 0-100 points
Iliad
66.9
TIM
75.2
Vodafone
70.6
WindTre
63.6
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5G Voice App Experience
in South
in 0-100 points
Iliad
80.6
TIM
81.1
Vodafone
80.6
WindTre
77.8
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5G Download Speed
in South
in Mbps
Iliad
71.8
TIM
304.8
Vodafone
172.5
WindTre
64.5
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5G Upload Speed
in South
in Mbps
Iliad
9.1
TIM
27.1
Vodafone
20.1
WindTre
12.3
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Iliad

TIM

Vodafone

WindTre

Availability
5G Availability
5G Reach
4G Coverage Experience
Availability
% of time
Iliad
98.6
TIM
95.3
Vodafone
96.7
WindTre
98.5
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Iliad
15.1
TIM
1.5
Vodafone
7.3
WindTre
29.4
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
Iliad
2.7
TIM
0.5
Vodafone
2.1
WindTre
5.9
01.534.56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Iliad
9.4
TIM
9.8
Vodafone
9.9
WindTre
9.8
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Iliad is the outright winner of the Availability award, with a score of 98.6%. This means that our Iliad users spent the largest proportion of time connected to either 3G, 4G, or 5G. WindTre comes behind Iliad with a score of 98.5% while Vodafone and TIM came in third and fourth with scores of 96.7% and 95.3%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Our WindTre 5G users spent the largest proportion of time with an active 5G connection — 29.4% of the time. WindTre is therefore the winner of the 5G Availability award, with a significant improvement over the last reported period. By comparison, Iliad, Vodafone, and TIM scored 15.1%, 7.3% and 1.5%, respectively. The higher 5G Availability is, the greater the proportion of time that users were able to benefit from the improved mobile experience that 5G can provide.

Both Iliad and WindTre’s scores have increased significantly from the previous report, rising by 12.3 and 6.6 percentage points, respectively.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

WindTre dominates in 5G Reach — which measures the proportion of locations where our users observed 5G out of all the places they visited. WindTre scored 5.9 points on a 10-point scale, while Iliad, Vodafone, and TIM followed at a distance with scores of 2.7, 2.1, and 0.5 points, respectively.

Impressively, Iliad’s score was nearly three times higher than it was in the previous report (0.9 points), while WindTre’s rose by 1.3 points.

Definitions

5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Vodafone wins 4G Coverage Experience with a nearly perfect score of 9.9 points on a 10-point scale, giving it a narrow lead over TIM and WindTre’s identical scores of 9.8. Iliad’s score was significantly lower at 9.4 points. In the last mobile network experience report, Vodafone, TIM, and WindTre all tied for the first place.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Regional Analysis

Iliad wins the Availability award outright in four regions and as a joint winner with WindTre in the other two regions. Iliad's regional Availability scores were in the 98.3-98.7% range.

Similarly to the measurements from our users for 5G coverage on the national level, WindTre dominates the regional award table by winning outright all the available regional awards for 5G Availability and 5G Reach.

WindTre 5G users spent the largest proportion of time with an active 5G connection across all regions. Their scores ranged between 27.0% in the South to 34.3% of the time in Sicily. By comparison, Iliad’s scores were in the 9.3-16.6% range, Vodafone’s were between 5.5% and 8.6% range, while TIM’s were in the 0.7-2.3% range.

We observed a similar story for 5G Reach, as WindTre secured large victory margins over its competitors. WindTre’s regional 5G Reach scores were in the 5.4-6.0 point range on a 10-point scale, which were far ahead of Iliad’s runner-up scores of 1.5-2.9 points.

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2022

Region
Availability
5G Availability
5G Reach
Central
I
W
W
North East
I
W
W
W
North West
I
W
W
W
Sardinia
I
Sicily
I
W
W
South
I
W
W
Mobile Network Experience Report | November 2022 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sardinia
    • Sicily
    • South
Availability
in Central
% of time
Iliad
98.3
TIM
94.6
Vodafone
96.0
WindTre
98.0
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5G Availability
in Central
% of time
Iliad
13.6
TIM
1.0
Vodafone
6.9
WindTre
27.9
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5G Reach
in Central
in 0-10 points
Iliad
2.2
TIM
0.3
Vodafone
1.8
WindTre
5.6
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Availability
in North East
% of time
Iliad
98.6
TIM
95.9
Vodafone
96.9
WindTre
98.7
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5G Availability
in North East
% of time
Iliad
15.0
TIM
2.3
Vodafone
7.1
WindTre
30.8
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5G Reach
in North East
in 0-10 points
Iliad
2.4
TIM
0.6
Vodafone
1.7
WindTre
5.8
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Availability
in North West
% of time
Iliad
98.7
TIM
95.6
Vodafone
96.9
WindTre
98.7
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5G Availability
in North West
% of time
Iliad
16.6
TIM
1.9
Vodafone
8.6
WindTre
30.7
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5G Reach
in North West
in 0-10 points
Iliad
2.9
TIM
0.5
Vodafone
2.3
WindTre
5.9
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Availability
in Sardinia
% of time
Iliad
98.4
TIM
94.0
Vodafone
95.5
WindTre
98.2
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Availability
in Sicily
% of time
Iliad
98.7
TIM
95.3
Vodafone
96.5
WindTre
98.6
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5G Availability
in Sicily
% of time
Iliad
15.8
TIM
0.7
Vodafone
7.1
WindTre
34.3
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5G Reach
in Sicily
in 0-10 points
Iliad
2.7
TIM
0.2
Vodafone
1.9
WindTre
6.0
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Availability
in South
% of time
Iliad
98.4
TIM
95.2
Vodafone
96.4
WindTre
98.2
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5G Availability
in South
% of time
Iliad
9.3
TIM
1.1
Vodafone
5.5
WindTre
27.0
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5G Reach
in South
in 0-10 points
Iliad
1.5
TIM
0.3
Vodafone
1.5
WindTre
5.4
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Iliad
66.0
TIM
56.6
Vodafone
80.2
WindTre
73.4
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Iliad
84.4
TIM
86.2
Vodafone
91.2
WindTre
87.1
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Vodafone is the sole winner of the Excellent Consistent Quality award with its score of 80.2%, 6.8 percentage points higher than second-placed WindTre’s 73.4%. Iliad and TIM follows in fourth place having scored 66.0% and 56.6% respectively.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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National Analysis

As is the case with Excellent Consistent Quality, Vodafone is the outright winner of the Core Consistent Quality award. The operator wins with a score of 91.2%, 4 percentage points ahead of second-placed WindTre’s 87.1%. TIM comes in third with 86.2%, while Iliad comes fourth with 84.4%.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

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