Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Just like in the previous report, our Austrian users saw the fastest average overall download and upload speeds on A1’s network. The operator wins Download Speed Experience with a score of 49.9 Mbps — 11.2 Mbps ahead of second-place 3. Both 3 and Magenta have whittled away at A1’s lead — as their Download Speed Experience scores increased by four and 5.8 Mbps respectively, while A1 witnessed a decline of 2.6 Mbps. A1 also wins Upload Speed Experience, with a score of 12.7 Mbps, while both 3 and Magenta were in a statistical tie for second place.
3 wins only one award this time around, for 5G Download Speed, with average download speeds clocking in at 210.8 Mbps. 3 commanded an impressive lead over second-placed Magenta, of 60.2 Mbps — which means 40% faster speeds. However, the difference between 3 and Magenta was over 100 Mbps in the previous report. Average 5G download speeds experienced by our users on 3 and A1’s networks fell by 48.9 and 31.4 Mbps in the meantime, respectively, while Magenta observed no statistically significant changes in its score.
After jointly winning 5G Upload Speed with 3 in the last report, Magenta is now the sole winner of this award, with a score of 30.9 Mbps — the only operator to exceed the 30 Mbps mark this time around. Magenta wins thanks to a burst of speed of 3 Mbps (10.8%), while 3 observed a substantial drop in its score, of 7.2 Mbps — nearly a quarter of its result from the previous report. A1 saw no statistically significant changes in its score and shares second place with 3.
A1 wins both Opensignal consistency awards again— Excellent Consistent Quality (HD video, group video conference calls and gaming) and Core Consistent Quality (lower performance applications including SD video, voice calls and web browsing). It wins them for the second time in a row, with scores of 87.6% and 93.3% — which reflect the percentage of users’ tests in which the operator met the minimum recommended performance thresholds.
We observed no changes in the ownership of the overall experiential awards — Magenta retained Games Experience and Voice App Experience, while A1 remains the sole winner of Video Experience. Both operators continue to hold all three 5G experiential awards — 5G Video Experience, 5G Games Experience and 5G Voice App Experience — as joint winners. However, in the previous report, we saw a series of three-way statistical ties in these categories — but 3 drops from the winners’ podium as the third joint winner this time around.
We saw a two-horse race in the award table in Austria, with A1 and Magenta winning 10 and nine awards, respectively. A1 claims five awards outright — both overall speed and both consistency awards, along with Video Experience. Magenta is the sole winner of Games Experience, Voice App Experience, 5G Upload Speed and Availability — while operators jointly win the remaining five awards. Compared to the previous report, 3 lost five joint wins to its previous co-winners — including 5G Upload Speed to Magenta, who is now the sole winner of this award. 3 wins only one award this time, for 5G Download Speed, with a score of 210.8 Mbps.
3 has worked with Qualcomm and ZTE to showcase a 5G Standalone network using the 700 MHz band and aggregating a 1400 MHz supplemental downlink band. According to the involved parties, this development will help to improve 5G download speed and coverage in suburban and rural areas. Enhancing 5G experience in Austrian rural areas is important, as there is a notable 5G rural-urban divide in Austria, as our recent research demonstrated.
Meanwhile, A1 has developed an end-to-end 5G network slicing proof of concept with Amdocs, which demonstrated management of 5G network slices and virtualized applications over public/private cloud and edge, along with its monetization potential. As for Magenta, the operator has enabled 5G access across all of its smartphone tariffs and intends to expand its 5G coverage to 55% of Austrians by the end of 2022 — while also planning to switch off its 3G services from the beginning of 2024.
Our results in this report are based on measurements collected across all major mobile operators in Austria – 3, A1 and Magenta – over the period of 90 days between June 1, 2022 and August 29, 2022, to see how they fared.
A1 retains the Video Experience award, with a score of 65.8 points on a 100-point scale. 3 and Magenta were in a statistical tie for second place, with scores in the 60.9-61.3 points range, around 4.7 points behind the winner.
A1 was the only operator to place in the Very Good (65-75) category, meaning generally fast loading times and only occasional stalling, while its competitors placed in the category below — Good (55-65). This means an acceptable but inconsistent experience, even from the same video streaming provider and particularly for higher resolutions, with noticeably slow loading times and stalling not being uncommon. However, our 5G users on both A1 and Magenta enjoyed a Very Good (65-75) overall Video Experience, as the operators’ scores on Video Experience — 5G Users were 4.5 and 6.9 points higher, respectively, compared to their Video Experience scores.
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
Magenta successfully defends the Games Experience award, with a score of 74.4 points on a 100-point scale — 3.6-5.7 points ahead of statistically tied 3 and A1. While our users on A1 and Magenta networks observed no statistically significant difference compared to the previous report, while 3’s score declined by 3.4 points.
Mobile gaming experience on all Austrian operators rated as Fair (65-75), which means that users found the experience to be average and the majority of them reported that they noticed a delay between their actions and the outcomes in the game.
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
Magenta retains the Voice App Experience award, with a score of 77.9 points on a 100-point scale. 3 and A1 remain in joint second place, with statistically tied scores in the 76.4-76.7 points range. They all placed in the Acceptable (74-80) category — which means some users were satisfied but some others experienced perceptible call quality impairments.
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
A1 triumphs in Download Speed Experience with a score of 49.9 Mbps — 11.2 Mbps ahead of second-place 3 and 14.4 Mbps of third-placed Magenta. Nevertheless, both 3 and Magenta are catching up with the leader — as their Download Speed Experience scores increased by four and 5.8 Mbps respectively, while A1 witnessed a decline of 2.6 Mbps, compared to the previous report.
Looking at Download Speed Experience — 5G Users, our 5G users on A1’s network saw the fastest average overall download speeds clocking in at 72.8 Mbps — ahead of 3 and Magenta, which were in a statistical tie with scores in the 64.2-64.6 Mbps range. Compared to all users, our 5G users enjoyed more impressive average overall download speeds, ranging from 22.9 Mbps faster for A1 to 29.2 Mbps faster for Magenta.
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
A1 is the sole winner of the Upload Speed Experience award, with a score of 12.7 Mbps. It commands a lead of around 2.6 Mbps over second-placed 3 and Magenta, which were in a statistical tie with scores of 9.9-10.2 Mbps.
While A1 wins the overall Upload Speed Experience award, it was our 5G users on Magenta’s network that enjoyed the fastest average overall upload speeds, clocking in at nearly 15 Mbps — 1.5 Mbps ahead of second-placed A1. They also saw the highest uplift in overall Upload Speed Experience, of 4.7 Mbps, compared to all Magenta’s users.
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
We saw a three-way statistical tie between 3, A1 and Magenta in the previous report. However, this time around 3 falls from the winners’ podium and only A1 and Magenta remain joint winners of 5G Video Experience, with identical scores of 81.7 points on a 100-point scale — 3.4 points ahead of 3.
Austrian operators saw increases in 5G Video Experience scores ranging from 15.9 to 20.8 points, compared to their Video Experience scores — and as a result, all of them placed in a higher category. Our users enjoyed Excellent (75 and above) video streaming services on 5G networks, which means fast loading times and almost non-existent stalling.
Our users in Austria enjoyed one of the best 5G video streaming experiences in the world, as our latest 5G Global Mobile Network Experience Awards 2022 report shows. We recognized Magenta and A1 as Global Leaders and 3 as Global High Performer for 5G Video Experience.
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
Similar to other 5G experiential categories, 3 loses its share in a three-way joint victory, due to a decrease in its score of 6.4 points. At the same time, A1 and Magenta stay firmly on the podium, seeing no statistically significant change in their scores compared to the previous report. Both win with statistically tied scores in the range of 82.4-83.2 points on a 100-point scale, while 3 brings up the rear, around 8.7 points behind the joint winners.
Both A1 and Magenta placed in the Good (75-85) category — one category higher than in the case of the overall Games Experience award. The Good rating means most users deemed the experience acceptable and did not experience a delay between their actions and the game. 3 slipped a category below, compared to the previous report, and rated as Fair (65–75).
A1 observed the biggest 5G to overall Games Experience in its score, of 12.3 points, followed by Magenta’s 7.9 points and 3’s 5.3 points. A1 and Magenta are among Global High Performers in our latest 5G Global Mobile Network Experience Awards 2022 report.
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
A1 and Magenta jointly win the 5G Voice App Experience award, with statistically tied scores of 82.1-82.2 points on a 100-point scale — thus retaining the award they claimed together with 3 in the previous report. However, 3 itself saw a decline of 2.5 points compared to the previous report and didn’t get to share the podium this time around, losing by around 2.8 points to the winners.
A1 and Magenta placed in the Good (80-87) category for 5G Voice App Experience — a category above what they rated in Voice App Experience and the same rating they received in the previous report. This means many users were satisfied but some experienced minor quality impairments. 3 dropped one category in 5G Voice App Experience and now places in the Acceptable (74-80) category.
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
3 reigns supreme in 5G Download Speed, making it its only award this time around, either won outright or jointly. 3 wins this award for the third time in a row, this time with a score of 210.8 Mbps. It saw an impressive winning margin of 60.2 Mbps (40%) over the runner-up Magenta. A1 comes third, with a score of 125.8 Mbps. We recognized 3 as one of the Global High Performers in our latest 5G Global Mobile Network Experience Awards 2022 report.
However, average 5G download speeds experienced by our users on 3 and A1’s networks fell by 48.9 Mbps and 31.4 Mbps, respectively, compared to the previous report — by around one-fifth for both operators. Magenta observed no statistically significant changes in its score.
Our users observed 5.4 times faster 5G Download Speed on 3’s network than its overall Download Speed Experience — followed by 4.2 times on Magenta’s network and 2.5 times on A1’s network.
.5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
After jointly winning 5G Upload Speed with 3 in the last report, Magenta broke out of the statistical tie and takes home 5G Upload Speed. The operator wins it with a score of 30.9 Mbps — the only one to exceed the 30 Mbps mark this time around. Magenta wins thanks to an increase of 3 Mbps (10.8%), while 3 observed a substantial drop in its score, of 7.2 Mbps — nearly a quarter of its score from the previous report. A1 saw no statistically significant changes in its score and is now tied for second place with 3, with scores in the 22.6-23.7 Mbps.
Comparing 5G Upload Speed to Upload Speed Experience scores, Magenta’s average 5G upload speed was three times higher than its overall average upload speed — followed by 2.3 times for 3 and 1.9 times in A1’s case. Magenta saw one of the highest 5G to 4G uplifts in upload speeds worldwide. In the recent 5G Global Mobile Network Experience Awards 2022 report, it comes tenth in the Upload Speed — 5G Global Impact category, with a score of 215.4%.
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Magenta wins Availability for the second consecutive time. Our users on this network spent 98.3% of the time connected to either a 3G, 4G or 5G signal — around one percentage point higher than what our users on statistically-tied 3 and A1’s networks experienced. None of the Austrian operators saw any statistically significant changes in their Availability scores compared to the previous report.
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Similar to the 5G experiential awards, 3 dropped off the winners’ podium compared to the previous report, leaving A1 and Magenta as joint winners, with statistically tied scores of 13.1-13.6%. 3 trailed behind, with a score of 9.5% — which means, our 5G users connected to 5G services for 9.5% of the time on this network.
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Magenta was the sole winner of this award in the last report. This time, however, A1 and Magenta are joint winners, with statistically tied scores in the 4-4.3 points range on a 10-point scale. This score means that our users on the winners’ networks were able to connect to 5G services in at least four out of 10 locations they visited. 3 brings up the rear, with a score of 2.4 points — a substantial decline of 1.4 points compared to the April 2022 report.
5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
A1 was the network that met the minimum recommended performance thresholds for HD video, group video conference calls and gaming in 87.6% of users’ tests. With this result, A1 wins Opensignal Excellent Consistent Quality for the second time in a row, with a winning margin of 3.9 percentage points ahead of second-placed 3.
A1’s lead over 3 slightly decreased from the 4.1 percentage points observed in the previous report, as A1’s Excellent Consistent Quality score remained statistically unchanged, but 3 saw a minor improvement of 0.4 percentage points. However, third-placed Magenta’s score deteriorated by 4.3 percentage points, which widened its gap to the winner to 9.1 percentage points and to the runner-up to 5.2 percentage points.
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
A1 wins Core Consistent Quality for the second consecutive time, with a score of 93.3% — a slight decrease in score of 0.4 percentage points, compared to the previous report. All operators saw declines in their scores — ranging from 0.2 percentage points for 3 to 5.3 percentage points for Magenta. As a result, 3 overtakes Magenta for second place this time around — 1.8 percentage points behind the winner, A1.
Core Consistent Quality scores reflect the percentage of tests in which operators met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience