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Morocco

Mobile Network Experience Report
September 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst Data Collection Period: May 01 - Jul 29, 2022

Morocco

Mobile Network Experience Report
September 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: May 01 - Jul 29, 2022

Key Findings

Maroc Telecom wins the Download and Upload Speed Experience awards by a large margin

With average download speeds of 37.1 Mbps, Maroc Telecom users saw the fastest Download Speed Experience in Morocco — a noteworthy 61.2-81.7% faster than the average download speeds experienced on inwi (23 Mbps) and Orange (20.4 Mbps). In addition, users on Maroc Telecom also reported the fastest overall upload speeds of 9.7 Mbps — 33.9%-46.4% faster than those seen on inwi (7.2 Mbps) and Orange (6.6 Mbps).

Users on Maroc Telecom enjoy the best Video Experience in the Kingdom of Morocco

Maroc Telecom wins the Video Experience award reasonably comfortably with a score of 54.8 (out of 100) — at least 10 points ahead of Orange and inwi’s statistically tied scores of 44.1-44.8 points. This means our Maroc Telecom users in Morocco reported the best available experience when streaming video over mobile networks. In addition, with these scores, all three operators earned a Fair rating (40-55) for Video Experience.

inwi and Maroc Telecom are joint winners for Games and Voice App Experience

Moroccan smartphone users on inwi and Maroc Telecom's mobile network reported the best available quality of experience when playing multiplayer mobile games and using over-the-top (OTT) voice app services such as WhatsApp, Skype and Facebook Messenger. Therefore, inwi and Maroc Telecom share the top spot for the Games and Voice App Experience awards.

inwi and Maroc Telecom share the Availability award

inwi and Maroc Telecom jointly win the Availability award with statistically tied scores in the 95.5-96.2% range. This means Moroccan smartphone users on both these networks spent the highest proportion of time connected to 3G or better signal mobile broadband services. Meanwhile, Orange misses the 95% mark by 0.6 percentage points.

Maroc Telecom comes top for Consistency

Maroc Telecom wins both Consistency awards outright, ahead of second-placed Orange, with the highest score of 66.3% for Excellent Consistent Quality and 86.8% for Core Consistent Quality. Excellent Consistent Quality measures how operators' networks meet the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Meanwhile, Core Consistent Quality measures the percentage of users' tests that met the thresholds for lower performance applications, including SD video, voice calls and web browsing.

Mobile Experience Awards

September 2022, Morocco Report
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Market Overview

In Opensignal's new Mobile Network Experience report, we analyze the overall experience of our users — and for the first time, we add two awards that quantify the consistency of the experience on the country's three national operators.

Our analysis shows that Maroc Telecom is the operator to beat when it comes to the mobile network experience in the Kingdom of Morocco. Maroc Telecom is the winner across all 10 award categories, either joint or outright, and with comfortable leads across many, including Video Experience, Download and Upload Speed Experience, as well as Excellent and Core Consistent Quality.

Our results in this report are based on measurements collected across three nationwide mobile operators — Maroc Telecom, inwi and Orange — over the 90 period, beginning on May 1, 2022, and ending on July 29, 2022, to see how they stack up.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
inwi
44.8
Maroc Telecom
54.8
Orange
44.1
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Video Experience
in 0-100 points
inwi
49.7
Maroc Telecom
61.0
Orange
50.4
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Video Experience
in 0-100 points
inwi
31.6
Maroc Telecom
37.2
Orange
28.7
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Games Experience
in 0-100 points
inwi
54.4
Maroc Telecom
55.1
Orange
47.9
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Games Experience
in 0-100 points
inwi
58.9
Maroc Telecom
60.4
Orange
53.2
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Games Experience
in 0-100 points
inwi
42.9
Maroc Telecom
40.0
Orange
36.4
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Voice App Experience
in 0-100 points
inwi
75.6
Maroc Telecom
75.7
Orange
73.4
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Voice App Experience
in 0-100 points
inwi
77.7
Maroc Telecom
78.6
Orange
76.9
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Voice App Experience
in 0-100 points
inwi
75.7
Maroc Telecom
73.0
Orange
71.7
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Download Speed Experience
in Mbps
inwi
23.0
Maroc Telecom
37.1
Orange
20.4
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Download Speed
in Mbps
inwi
27.5
Maroc Telecom
44.7
Orange
24.9
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Download Speed
in Mbps
inwi
8.2
Maroc Telecom
11.5
Orange
8.5
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Upload Speed Experience
in Mbps
inwi
7.2
Maroc Telecom
9.7
Orange
6.6
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Upload Speed
in Mbps
inwi
8.7
Maroc Telecom
11.8
Orange
8.2
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Upload Speed
in Mbps
inwi
2.3
Maroc Telecom
2.4
Orange
2.1
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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inwi

Maroc Telecom

Orange

Availability
4G Availability
4G Coverage Experience
Availability
% of time
inwi
96.2
Maroc Telecom
95.5
Orange
94.4
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Availability
% of time
inwi
86.1
Maroc Telecom
86.0
Orange
83.6
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Coverage Experience
in 0-10 points
inwi
5.7
Maroc Telecom
7.0
Orange
4.9
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
inwi
44.6
Maroc Telecom
66.3
Orange
62.4
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
inwi
60.6
Maroc Telecom
86.8
Orange
78.3
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Learn more

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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