Peru
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Peru
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Claro wins Download Speed Experience outright
In the previous report Claro and Entel were statistically tied for first place but this time around Claro has surged into the lead. The average download speeds seen by our Claro users (20.1 Mbps) were 3.3 Mbps (19.4%) faster than those seen on second-placed Entel’s network (16.8 Mbps). Movistar is in third place with 14.9 Mbps, while Bitel remains far behind given its score of 7.8 Mbps.
Claro users had the best experience when using over-the-top voice applications
Claro is the outright winner of the Voice App Experience award, due to its score of 73.4 points on a 100 point scale. This gave it a lead of at least 1.6 points as Entel and Movistar are statistically tied for second place with scores in the 70.9-71.8 point range. In addition, Claro has forced a tie with Entel for Games Experience, making the two operators joint winners of this award — a change from the previous report in which Entel won the award outright.
Claro and Entel each win a Consistency award
Entel is the outright winner of the Excellent Consistent Quality award with a score of 55.2%, 2.5 percentage points ahead of second placed Movistar. Meanwhile, Claro is the sole winner of the Core Consistent Quality award with 76.3% — 5.5 percentage points ahead of Entel’s score of 70.8%. The two Consistency categories measure how often users’ experience was sufficient to support common applications’ requirements.
Entel and Movistar come top for 4G Availability
Our Entel and Movistar 4G users spent the greatest proportion of their time connected to a 4G signal — 84.1-84.7%. The operators are joint winners of the 4G Availability award as their scores were statistically tied. Entel is also the outright winner of the Availability award, as our users on its network spent 98.8% of their time connected to a 3G or better signal.
Claro is still unbeaten on 4G Coverage Experience
Ever since the award’s introduction in the February 2020 report, Claro has been the sole winner of the 4G Coverage Experience award and this remains the case in this report. The operator wins this time with a score of 5.9 points on a 10 point scale, giving it a lead of 0.3 points over second placed Movistar. 4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Mobile Experience Awards
Market Overview
Our awards table is essentially a two-horse race between Claro and Entel — Claro has four outright wins (Voice App Experience, Download Speed Experience, 4G Coverage Experience and Core Consistent Quality) to its name along with two joint wins — as part of a three-way tie with Entel and Movistar for Video Experience and a two-way tie with Entel for Games Experience. Entel wins one less award than Claro outright, but has one more joint win — it shares the 4G Availability award with Movistar. Entel is the sole winner of the Upload Speed Experience, Availability and Excellent Consistent Quality awards. Both Movistar and Bitel do not win any awards outright in this report, but Movistar is a joint winner for Video Experience and 4G Availability.
In our latest look at the Peruvian mobile network experience, we've analyzed data across the period starting April 1, 2022, and ending June 29, 2022, covering all four national operators — Bitel, Claro, Entel and Movistar. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.
Overall Experience
National Analysis
There are three joint winners for Video Experience — Claro, Entel and Movistar — as their scores of 38.3-40.6 are in a three-way statistical tie. Bitel is far behind the front-runners, given its score of 23.4 points.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Our Claro and Entel users observed the best available experience when playing multiplayer mobile games over cellular connections due to their statistically tied scores of 43.6-45.4 points on a 100 point scale. As a result, Claro and Entel are joint winners of the Games Experience award. Movistar is in third place with 40.7 points and Bitel brings up the rear with 35.3 points.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Claro is the outright winner of the Voice App Experience award as our Claro users had the best available experience when using over-the-top voice apps over cellular connections. The operator wins with a score of 73.4 points on a 100 point scale — giving it a lead of at least 1.6 points over Entel and Movistar, which are statistically tied for second place with scores in the 70.9-71.8 point range. Bitel is in last place, due to its score of 68.2 points.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Peru has a new sole winner for Download Speed Experience — Claro has broken the statistical tie that existed between it and Entel in the previous report and wins the award outright. Claro’s winning score of 20.1 Mbps was 3.3 Mbps (19.4%) faster than second placed Entel’s and 5.2 Mbps (34.5%) higher than third placed Movistar. Bitel brings up the rear with 7.8 Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Entel remains the outright winner of the Upload Speed Experience award — due to its score of 9.8 Mbps which was 2.1 Mbps (27.8%) higher than the score of second placed Movistar (7.7 Mbps). Our Claro and Bitel users reported average upload speeds of 6.5 Mbps and 3.2 Mbps, respectively.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Coverage
Bitel
Claro
Entel
Movistar
National Analysis
Looking at the proportion of time that our users spent connected to a 3G or better signal, our Entel users had the best experience given their score of 98.8%. This means that they spent only 1.2% of the time with either no signal or on 2G. As a result, Entel wins the Availability award — and by a lead of 0.8 percentage points given second placed Bitel’s score of 98%. Claro is in third place with 97.2%, while Movistar is last place with 96.4%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Our 4G users spent the most time connected to 4G on Entel and Movistar’s networks, given their statistically tied scores of 84.1-84.7%. Bitel and Claro follow up the winners, with tied scores of 81.9-82.2%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Claro continues its unbroken 4G Coverage Experience winning streak. The operator wins the award this time with a score of 5.9 points on a 10 point scale, giving it a lead of 0.3 points over second placed Movistar’s score of 5.6 points. Bitel is in third place with 5.2 points and Entel brings up the rear with 4.9 points.
Definitions
4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
Entel wins the Excellent Consistent Quality award with a score of 55.2% — 2.5 percentage points ahead of Movistar’s 52.7 points. Claro is in third place with 31.6%, while Bitel is in last place and was much further behind with 16.4%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
Claro wins the Core Consistent Quality award outright with a score of 76.3% — 5.5 percentage points ahead of Entel’s score of 70.8%. Movistar places third with 70% and Bitel is in last place with 46.2%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience