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Estonia

Mobile Network Experience Report
August 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst Data Collection Period: May 01 - Jul 29, 2022

Estonia

Mobile Network Experience Report
August 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: May 01 - Jul 29, 2022

Key Findings

Telia wins the Availability award

Our users in Estonia spent the greatest proportion of time connected to either 3G, 4G or 5G networks on Telia — 98.7% — making Telia the outright winner of the Availability award. Elisa and Tele2 are in joint second place with statistically tied scores in the 95.3-95.7% range.

Telia is top for Download Speed Experience

Our Telia users experienced the fastest overall mobile download speeds in Estonia, 54.9 Mbps on average — 59.3-69.9% faster than those seen by Tele2 and Elisa users. As a result, Telia is the outright winner of the Download Speed Experience award, while Tele2 and Elisa were statistically tied for second place. In contrast, all three operators share the top spot in Upload Speed Experience, with overall speeds averaging in the 10.3-11.6 Mbps range.

Telia has the edge in multiplayer mobile gaming

Our users across Estonia enjoyed the best quality of experience while playing multiplayer mobile games when connected to Telia's network. Telia wins the Games Experience award with a score of 75.9 (out of 100), which gave it a huge lead of 10.8-13.6 points over its statistically tied rivals. In addition, Telia is the only Estonian operator to place in the Good (75-85) category.

Telia wins Excellent Consistent Quality outright and shares the Core Consistent Quality award with Elisa

Telia leads in Excellent Consistent Quality with a score of 89.5%, followed by Tele2 and Elisa's scores of 82.1% and 78.1%, respectively. On the other hand, Telia and Elisa are joint winners on Core Consistent Quality with statistically tied scores in the range of of 93.8-94.1%. Consistent quality metrics measure how often our users' experience on a network was sufficient to support common applications' requirements.

Elisa and Telia lead in 4G Coverage Experience

Elisa and Telia are joint winners of the 4G Coverage Experience award with statistically tied scores in the 9.1-9.3 range on a 10 -point scale, ahead of Tele2 with 8.8. Opensignal's 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Mobile Experience Awards

August 2022, Estonia Report
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Market Overview

In July 2022, Estonia's Consumer Protection and Technical Regulatory Authority (TTJA) concluded the third and final round of its 5G spectrum auction in the 3410-3800 MHz band, which is one of pioneer bands in the European Union. As a result of this sequential auction, all three operators walked away with 130 MHz of spectrum — Elisa won the first of the three licenses with an offer of €7.21 million ($7.76 million), Telia won the second license for €8.50 million, and Tele2 secured the third permit with the bid of €1.60 million (at the reserve price). In the future, TTJA plans to auction spectrum in the 700 MHz band, which is another crucial 5G band due to its excellent propagation properties.

While newer and faster 5G technology is the key area of focus for Estonia’s operators and TTJAin, existing network technologies continue to play a vital role — especially 4G, because that's the mobile technology consumers spend most of their time connected to.

In Opensignal's latest Mobile Network Experience report on Estonia, we analyze our users' overall (3G,4G and 5G) experience — and for the first time, we include two awards that quantify the consistency of the experience on the country's three national operators.

Our report reveals that Telia is the dominant operator when it comes to the overall mobile network experience in Estonia. Telia is a winner across nine award categories; the operator wins four categories outright — Games Experience, Download Speed Experience, Availability and Excellent Consistent Quality — and shares the awards for the remaining five categories with either or both rival operators Elisa and Tele2. While Elisa and Telia are joint-top for Voice App Experience, 4G Coverage Experience and Core Consistent quality, Tele2 and Telia share the top spot for Video Experience. Meanwhile, we saw a three-way split for the Upload Speed Experience award.

The results in this report are based on measurements collected across all three of Estonia's national operators — Elisa, Tele2 and Telia — over the 90 day period, beginning on May 1 and ending on July 29, 2022, to see how they fared.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Elisa
54.1
Tele2
54.8
Telia
64.4
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Elisa
65.1
Tele2
62.3
Telia
75.9
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience
in 0-100 points
Elisa
79.6
Tele2
77.5
Telia
81.7
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
Elisa
32.3
Tele2
34.5
Telia
54.9
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Elisa
10.3
Tele2
10.3
Telia
11.6
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Elisa

Tele2

Telia

Availability
4G Coverage Experience
Availability
% of time
Elisa
95.3
Tele2
95.7
Telia
98.7
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Elisa
9.1
Tele2
8.8
Telia
9.3
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Elisa
78.1
Tele2
82.1
Telia
89.5
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Elisa
94.1
Tele2
89.9
Telia
93.8
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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