Denmark

Mobile Network Experience Report
August 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Ian Fogg, VP Analysis Data Collection Period: Apr 01 - Jun 29, 2022

Denmark

Mobile Network Experience Report
August 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Ian Fogg, VP Analysis

Data Collection Period: Apr 01 - Jun 29, 2022

Key Findings

TDC users had the most consistent mobile experience in Denmark

With a score of 91.6 for Excellent Consistent Quality and 97.3 for Core Consistent Quality TDC wins both consistency awards. The two Consistency categories measure how often users' experience was sufficient to support common applications' requirements.

3 wins the Availability award, but TDC wins 4G Coverage Experience

Our 3 users were able to connect to a 3G, 4G or 5G network for 99.4% of the time. The scores for the other networks were close behind and ranged from 97.7% to 98.7%. However, with a score of 9.7 on a 10-point scale TDC comfortably wins the 4G Coverage Experience award. Telia is in second with a score of 9.5 but the other operators lag further behind with a score of 8.7 for Telenor and 8.1 for 3.

3 users saw the best Upload Speed Experience of 24.9 Mbps

There were clear differences in the average upload speeds our users saw. 3 wins the award, well ahead of a three way statistical tie between TDC, Telenor and Telia whose scores were between 15.1 Mbps and 16.6 Mbps..

The Games, Video and Voice App Experience awards are jointly won by 3 and TDC

In the experiential awards, two operators consistently stand clear of the others. In Video Experience they stand clear by over five points on a 100-point scale, in multiplayer real-time gaming the margin of victory was at least 2.8 points, while for voice app communication it was around two points.

3 and TDC users saw much faster average download speeds

These two operators jointly win the Download Speed Experience award with statistically tied scores of 81.1-82.2 Mbps. Telenor and Telia users' saw much slower speeds and also with statistically tied scores of 52.2 Mbps and 54.8 Mbps, respectively.

Mobile Experience Awards

August 2022, Denmark Report
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Market Overview

For the first time in Denmark, the Opensignal mobile network experience report includes two measures of consistent quality alongside our long-standing measures of mobile experience such as Video Experience, Games Experience, Voice App Experience, Download Speed Experience and Upload Speed Experience. TDC seizes both consistency awards meaning its users have indisputably the most consistent mobile network experience in Denmark.

However, most of the other awards categories are close, with four prizes shared across two operators. 3 comes away with two outright wins, TDC has three sole wins, and the two operators share the other four awards. Telenor and Telia both do not secure any awards in this report.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
3
71.0
TDC
68.6
Telenor
63.5
Telia
63.1
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
3
80.7
TDC
82.4
Telenor
76.8
Telia
77.9
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience
in 0-100 points
3
82.9
TDC
82.7
Telenor
80.5
Telia
80.8
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
3
82.2
TDC
81.1
Telenor
52.2
Telia
54.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
3
24.9
TDC
16.6
Telenor
15.1
Telia
15.7
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

TDC and 3 have statistically tied winning scores of 68.6 and 71 on a 100-point scale. Both results are Very Good (65-75) meaning users saw generally fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users or video providers or resolutions.

Our Telenor and Telia users had a Good experience (55-65) for streaming mobile video to smartphones. By comparison, they had an acceptable but inconsistent experience, even from the same video streaming provider and particularly for higher resolutions, with noticeably slow loading times and stalling not being uncommon.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

TDC and 3 jointly win the Games Experience award because of their statistically tied scores, which were in the 80.7-82.4 range, on a 100-point scale. This measures the real-time multiplayer gaming experience of smartphone users using mobile networks for popular genres of mobile games.

However, all four operators' experience rated as Good (75-85) on a 100-point scale. Most users deemed the experience acceptable. The gameplay experience was generally controllable and the user received immediate feedback between their actions and the outcomes in the game. Most users did not experience a delay between their actions and the game.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

The results for mobile voice communications using over-the-top (OTT) apps was close with under three points separating the four operators' scores on a 100-point scale. Two operators jointly win the Voice App Experience award because their scores of 82.9 (3) and 82.7 (TDC) were statistically tied.

Users connecting with all of the operators on average had a Good (80-87) Voice App Experience. Good means that many users were satisfied. However, minor quality impairments were experienced by some users. Sometimes the background was not quite clear, it could have been either hazy or not loud enough. Clicking sounds or distortion were very rarely present.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

There is a clear difference between the two winning operators — 3 and TDC — and the other two operators in Download Speed Experience. The average download speeds experienced by our 3 and TDC users was approximately 50% faster than the speeds seen by our Telenor and Telia users.

While the winning operators for Download Speed Experience are the same as for Video Experience, Games Experience and Voice App Experience, the margin of victory is much greater. This indicates the importance of using different tests to quantify different parts of users' mobile experience.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Unlike Download Speed Experience, there is a clear outright winner for Upload Speed Experience. Our users on 3's network saw average upload speeds of 24.9 Mbps which is approximately 50% faster than our TDC users — who share the Download Speed Experience award with 3.

In fact, TDC, Telenor and Telia have statistically tied Upload Speed Experience scores ranging from 15.1 Mbps to 16.6 Mbps. Our users saw markedly slower average upload speeds on these three operators compared to the award-winner 3.

Upload speed is important for posting video or photos on social media, and for sending office documents by email or accessing virtual private networks (VPNs).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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3

TDC

Telenor

Telia

Availability
4G Coverage Experience
Availability
% of time
3
99.4
TDC
98.7
Telenor
98.4
Telia
97.7
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
3
8.1
TDC
9.7
Telenor
8.7
Telia
9.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

There are only small differences across Denmark's operators in the time users spent connected to a 3G or better mobile network, including both 4G and 5G. Just 1.7 percentage points separated the four operators' scores on Availability.

However, 3 wins the Availability award by a small margin. Our users on 3's network spent slightly more time connected (99.4%) than our users on TDC, Telenor and Telia's networks which reported statistically tied scores in the 97.7-98.7% range.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

In 4G Coverage Experience there are greater differences in score than there are in Availability, and we have a different winner. TDC comfortably wins the award with a score of 9.7 on a 10-point scale.

While it won Availability, in this measure 3 is in last place with a score of 8.1 — behind both Telenor (8.7) and Telia (9.5) as well as the winner, TDC. Here, TDC's score is 19.3 percentage points greater than 3's score where the difference in Availability between the two was just 0.7%.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
3
84.3
TDC
91.6
Telenor
87.2
Telia
86.9
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
3
91.0
TDC
97.3
Telenor
95.0
Telia
94.8
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

TDC is dominant in offering users a consistent experience because it wins both Opensignal consistency awards in Denmark. On Excellent Consistent Quality — which sets a higher bar for more demanding applications — TDC has a score of 91.6%.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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National Analysis

Alongside its win for Excellent Consistent Quality, TDC also wins the Opensignal award for Core Consistent Quality. Its score of 97.3 is just ahead of Telenor and Telia's statistically tied scores of 94.8-(95% — TDC's winning margin is greater for Excellent Consistent Quality.

By winning both consistency awards, it's clear that TDC users have the most consistent mobile experience in Denmark for both more and less demanding applications.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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