Portugal

Mobile Network Experience Report
July 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst Data Collection Period: Mar 01 - May 29, 2022

Portugal

Mobile Network Experience Report
July 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sam Fenwick, Senior Analyst

Data Collection Period: Mar 01 - May 29, 2022

Key Findings

Our NOS users saw the fastest average overall speeds

NOS is the outright winner of both the Download Speed Experience and Upload Speed Experience awards. It wins the former with a score of 49.1 Mbps. The average download speeds seen by our NOS users were 4.6 Mbps (10.4%) faster than those seen by our users on second placed MEO. NOS wins Upload Speed Experience with a score of 13.1 Mbps — around 1.7 Mbps faster than MEO and Vodafone’s statistically tied scores of 11.2-11.6 Mbps.

MEO comes top for 5G Download Speed

Our users saw the fastest average 5G download speeds when connected to MEO’s network. The operator clocked up an impressive 314.8 Mbps — 46.8 Mbps (17.5%) faster than second placed NOS’ 268 Mbps and 134.6 Mbps (74.7%) faster than Vodafone’s score of 180.2 Mbps. However, NOS and Vodafone are statistically tied for first place for 5G Upload Speed with scores of 28.7-29.4 Mbps, with MEO some way behind with 22.8 Mbps.

NOS 5G users spent the most time on 5G

NOS is the outright winner of the 5G Availability award as our 5G users spent the most time with an active 5G connection on its network on average — an impressive 20.9%. MEO and Vodafone were a long behind the front runner with statistically tied scores of 8.7-10.3%. 5G Availability is an important measure of the mobile experience as 5G users can only benefit from the superior performance that 5G can provide when they are connected to 5G networks.

Vodafone wins the Availability award

Our Vodafone users spent the most time connected to either 3G, 4G or 5G making the operator the outright winner of the Availability award. Vodafone wins with a score of 97.8%, around 1.8 percentage points higher than MEO and NOS’ statistically tied scores of 95.6-96.4%.

NOS wins both Consistency awards

The operator with the highest proportion of users’ tests that meet the minimum recommended performance thresholds for both demanding and less challenging common applications is NOS. This makes it the winner of the Excellent Consistent Quality and Core Consistent Quality awards. It wins the former with a score of 81.8%, 1.7 percentage points ahead of second placed MEO. NOS wins Core Consistent Quality by 1.1 percentage points as it and second placed Vodafone scored 91.6% and 90.5%, respectively.

Mobile Experience Awards

July 2022, Portugal Report
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Market Overview

NOS has taken a huge chunk out of the award table, winning or jointly winning 12 out of 14 awards. It wins five awards outright — Download Speed Experience, Upload Speed Experience, 5G Availability, Excellent Consistent Quality and Core Consistent Quality. In the Overall Experience section, it either wins or jointly wins all five awards

The operator with the next largest haul — by virtue of a single joint win — is Vodafone, which wins Availability outright and has five shared victories to its name (Games Experience, Voice App Experience, 5G Games Experience, 5G Voice App Experience and 5G Upload Speed. MEO has the smallest clutch of awards, but is the outright winner of the 5G Download Speed award, as well as being a joint winner in four categories.

Competition is likely to increase in the Portuguese mobile market, given news that Romanian telecoms group Digi Communications was expecting to begin its its 5G rollout in Portugal in June. The company is aiming to go live with both mobile and fixed broadband services in early 2023.

In this report, we’ve analyzed the mobile experience of our Portuguese users across all three national operators — MEO, NOS and Vodafone — over the 90 day period starting on March 1, 2022 and ending on May 29, 2022. Our Overall Experience results include measurements from all generations of mobile network technologies.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
MEO
60.0
NOS
62.2
Vodafone
57.1
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
MEO
67.1
NOS
69.4
Vodafone
64.1
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
MEO
64.9
NOS
68.1
Vodafone
68.5
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
MEO
66.2
NOS
67.6
Vodafone
69.0
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
MEO
77.7
NOS
78.6
Vodafone
79.5
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
MEO
79.5
NOS
78.9
Vodafone
79.7
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
All Users
5G Users
Download Speed Experience
in Mbps
MEO
44.5
NOS
49.1
Vodafone
34.3
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
MEO
80.0
NOS
97.7
Vodafone
53.6
0 26.5 53 79.5 106
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
MEO
11.2
NOS
13.1
Vodafone
11.6
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
MEO
12.9
NOS
15.4
Vodafone
13.4
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
MEO
79.0
NOS
79.7
Vodafone
75.8
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
MEO
74.1
NOS
73.1
Vodafone
73.5
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
MEO
82.1
NOS
81.2
Vodafone
80.8
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
MEO
314.8
NOS
268.0
Vodafone
180.2
0 82.5 165 247.5 330
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
MEO
22.8
NOS
28.7
Vodafone
29.4
0 9 18 27 36
The brackets represent confidence intervals.
Read why confidence intervals are important.
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MEO

NOS

Vodafone

Availability
5G Availability
Availability
% of time
MEO
95.6
NOS
96.4
Vodafone
97.8
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
MEO
8.7
NOS
20.9
Vodafone
10.3
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
MEO
80.1
NOS
81.8
Vodafone
77.9
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
MEO
89.9
NOS
91.6
Vodafone
90.5
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Related Analysis

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Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

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Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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