Skip to main content

Greece

Mobile Network Experience Report
July 2022

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Hardik Khatri, Technical Analyst Data Collection Period: Apr 01 - Jun 29, 2022

Greece

Mobile Network Experience Report
July 2022

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: Apr 01 - Jun 29, 2022

Key Findings

Cosmote users enjoy top overall as well as 5G download speeds, on average

Cosmote wins both the Download Speed Experience and 5G Download Speed awards, as our Cosmote users saw 1.8-1.9 times faster overall download speeds than those on other Greek networks, on average — 45.1 Mbps across all network technologies and 177.7 Mbps on 5G. Likewise, Cosmote also wins the Upload Speed Experience award by a large margin. However, the 5G Upload Speed scores resulted in three joint winners.

Cosmote reigns supreme on 5G Availability

Our 5G users on Cosmote spent the highest proportion of time connected to an active 5G signal, 2.7 and 3.5 times greater than Vodafone and Wind, respectively. As a result, Cosmote wins the 5G Availability award with a score of 20.2%.

Wind users see the biggest uplift in Video and Games Experience with 5G

Cosmote leads in terms of overall Video and Games Experience. However, Wind users reported the greatest improvement in the quality of experience while streaming videos and playing multiplayer mobile games with 5G, compared to overall network technologies. Wind's scores rated Excellent for 5G Video Experience and Good for 5G Games Experience.

Vodafone is ahead on overall Availability

Vodafone secures the Availability award with a score of 95% — 1.3 percentage points ahead of Wind. This means our users on Vodafone's network were able to connect to mobile broadband services either on 3G, 4G or 5G, 95 out of 100 times.

Cosmote users report the most consistent experience

Cosmote wins both the Excellent Consistent Quality and Core Consistent Quality awards outright, with scores of 82.2% and 91%, respectively. Excellent Consistent Quality score reflects the percentage of users' tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Core Consistent Quality measures the percentage of users' tests that met the minimum recommended performance thresholds for lower performance applications, including SD video, voice calls and web browsing.

Mobile Experience Awards

July 2022, Greece Report
Download Image

Market Overview

In Opensignal's latest look at the mobile network experience in Greece, we've analyzed the 5G experience and the overall experience together for the first time in one report. Additionally, we've accessed the country's three national operators on two award categories that quantify the consistency of the experience on mobile networks.

Our analysis reveals that Cosmote not only remains the dominant operator in the market in terms of overall mobile network experience but has also established itself as the early leader in Greece's 5G experience. The 5G Download Speed on Cosmote was 1.8 times faster than that on Vodafone and Wind. Our Cosmote users spent 2.7 to 3.5 times more time connected to 5G than Vodafone and Wind users, making Cosmote the 5G Availability award winner. 5G Availability compares the amount of time 5G users spent with an active 5G connection — the higher the percentage, the more time users on a network are connected to 5G.

Our results in this report are based on measurements collected across all three Greek national operators — Cosmote, Vodafone and Wind — over 90 days, beginning on April 1 and ending on June 29, 2021, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Cosmote
59.9
Vodafone
51.9
Wind
54.9
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Video Experience – 5G Users
in 0-100 points
Cosmote
66.1
Vodafone
56.4
Wind
62.0
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
All Users
5G Users
Games Experience
in 0-100 points
Cosmote
66.8
Vodafone
59.8
Wind
61.2
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience – 5G Users
in 0-100 points
Cosmote
63.0
Vodafone
61.1
Wind
66.5
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
All Users
5G Users
Voice App Experience
in 0-100 points
Cosmote
78.3
Vodafone
77.7
Wind
77.1
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience – 5G Users
in 0-100 points
Cosmote
77.4
Vodafone
78.6
Wind
78.9
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
All Users
5G Users
Download Speed Experience
in Mbps
Cosmote
45.1
Vodafone
24.1
Wind
25.4
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience – 5G Users
in Mbps
Cosmote
84.0
Vodafone
34.4
Wind
34.4
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
All Users
5G Users
Upload Speed Experience
in Mbps
Cosmote
11.6
Vodafone
8.7
Wind
8.2
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience – 5G Users
in Mbps
Cosmote
13.5
Vodafone
10.8
Wind
9.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Learn more

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Learn more

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Learn more

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Learn more

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Learn more

5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Cosmote
76.8
Vodafone
70.8
Wind
77.6
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Cosmote
68.5
Vodafone
72.6
Wind
76.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
Cosmote
79.1
Vodafone
82.1
Wind
83.1
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
Cosmote
177.7
Vodafone
99.3
Wind
99.1
046.593139.5186
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Cosmote
27.4
Vodafone
28.8
Wind
27.7
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Learn more

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

Learn more

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

Learn more

Cosmote

Vodafone

Wind

Availability
5G Availability
Availability
% of time
Cosmote
90.9
Vodafone
95.0
Wind
93.7
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Availability
% of time
Cosmote
20.2
Vodafone
7.6
Wind
5.7
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Cosmote
82.2
Vodafone
72.6
Wind
72.8
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Cosmote
91.0
Vodafone
87.4
Wind
85.8
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Learn more

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.

About Opensignal

Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

Check how your internet connection impacts your favorite apps with the Meteor App