Greece

Mobile Network Experience Report
July 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst Data Collection Period: Apr 01 - Jun 29, 2022

Greece

Mobile Network Experience Report
July 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: Apr 01 - Jun 29, 2022

Key Findings

Cosmote users enjoy top overall as well as 5G download speeds, on average

Cosmote wins both the Download Speed Experience and 5G Download Speed awards, as our Cosmote users saw 1.8-1.9 times faster overall download speeds than those on other Greek networks, on average — 45.1 Mbps across all network technologies and 177.7 Mbps on 5G. Likewise, Cosmote also wins the Upload Speed Experience award by a large margin. However, the 5G Upload Speed scores resulted in three joint winners.

Cosmote reigns supreme on 5G Availability

Our 5G users on Cosmote spent the highest proportion of time connected to an active 5G signal, 2.7 and 3.5 times greater than Vodafone and Wind, respectively. As a result, Cosmote wins the 5G Availability award with a score of 20.2%.

Wind users see the biggest uplift in Video and Games Experience with 5G

Cosmote leads in terms of overall Video and Games Experience. However, Wind users reported the greatest improvement in the quality of experience while streaming videos and playing multiplayer mobile games with 5G, compared to overall network technologies. Wind's scores rated Excellent for 5G Video Experience and Good for 5G Games Experience.

Vodafone is ahead on overall Availability

Vodafone secures the Availability award with a score of 95% — 1.3 percentage points ahead of Wind. This means our users on Vodafone's network were able to connect to mobile broadband services either on 3G, 4G or 5G, 95 out of 100 times.

Cosmote users report the most consistent experience

Cosmote wins both the Excellent Consistent Quality and Core Consistent Quality awards outright, with scores of 82.2% and 91%, respectively. Excellent Consistent Quality score reflects the percentage of users' tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Core Consistent Quality measures the percentage of users' tests that met the minimum recommended performance thresholds for lower performance applications, including SD video, voice calls and web browsing.

Mobile Experience Awards

July 2022, Greece Report
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Market Overview

In Opensignal's latest look at the mobile network experience in Greece, we've analyzed the 5G experience and the overall experience together for the first time in one report. Additionally, we've accessed the country's three national operators on two award categories that quantify the consistency of the experience on mobile networks.

Our analysis reveals that Cosmote not only remains the dominant operator in the market in terms of overall mobile network experience but has also established itself as the early leader in Greece's 5G experience. The 5G Download Speed on Cosmote was 1.8 times faster than that on Vodafone and Wind. Our Cosmote users spent 2.7 to 3.5 times more time connected to 5G than Vodafone and Wind users, making Cosmote the 5G Availability award winner. 5G Availability compares the amount of time 5G users spent with an active 5G connection — the higher the percentage, the more time users on a network are connected to 5G.

Our results in this report are based on measurements collected across all three Greek national operators — Cosmote, Vodafone and Wind — over 90 days, beginning on April 1 and ending on June 29, 2021, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Cosmote
59.9
Vodafone
51.9
Wind
54.9
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Cosmote
66.1
Vodafone
56.4
Wind
62.0
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Cosmote
66.8
Vodafone
59.8
Wind
61.2
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Cosmote
63.0
Vodafone
61.1
Wind
66.5
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Cosmote
78.3
Vodafone
77.7
Wind
77.1
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Cosmote
77.4
Vodafone
78.6
Wind
78.9
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Cosmote
45.1
Vodafone
24.1
Wind
25.4
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Cosmote
84.0
Vodafone
34.4
Wind
34.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Cosmote
11.6
Vodafone
8.7
Wind
8.2
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Cosmote
13.5
Vodafone
10.8
Wind
9.1
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Cosmote
76.8
Vodafone
70.8
Wind
77.6
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
Cosmote
68.5
Vodafone
72.6
Wind
76.0
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
Cosmote
79.1
Vodafone
82.1
Wind
83.1
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Cosmote
177.7
Vodafone
99.3
Wind
99.1
0 46.5 93 139.5 186
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
Cosmote
27.4
Vodafone
28.8
Wind
27.7
0 9 18 27 36
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Cosmote

Vodafone

Wind

Availability
5G Availability
Availability
% of time
Cosmote
90.9
Vodafone
95.0
Wind
93.7
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Cosmote
20.2
Vodafone
7.6
Wind
5.7
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Cosmote
82.2
Vodafone
72.6
Wind
72.8
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Cosmote
91.0
Vodafone
87.4
Wind
85.8
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

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Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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