Palestine

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Francesco Rizzato, Principal Technical Analyst Data Collection Period: Feb 01 - May 01, 2022

Palestine

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Francesco Rizzato, Principal Technical Analyst

Data Collection Period: Feb 01 - May 01, 2022

Key Findings

Ooredoo wins all five Overall Experience awards

Ooredoo leads across most of the measures for the mobile experience in Palestine including all five Overall Experience awards. This means that our Ooredoo users had the best experience for video streaming, multiplayer mobile gaming and over-the-top (OTT) voice services, as well as the fastest overall download and upload speeds when connected to mobile networks.

Palestinian users enjoy the fastest overall speeds on Ooredoo

Our smartphone users in Palestine saw average download speeds of 3.7 Mbps on Ooredoo and 3.3 Mbps on Jawwal. This means that Ooredoo is the winner of the Download Speed Experience award. Similarly, Ooredoo leads in Upload Speed Experience with a score of 1.5 Mbps, ahead of Jawwal’s 1.1 Mbps.

Ooredoo leads in Core Consistent Quality but Jawwal wins Excellent Consistent Quality

Ooredoo wins Core Consistent Quality outright having scored 66.6%, ahead of Jawwal at 63.4%. However, we see a different picture in Excellent Consistent Quality as Jawwal secures victory in that category with a score of 28.6%, and a 4.7 percentage point lead on Ooredoo’s score of 23.9%. Our measures of consistent quality quantify how often users’ experience on a network was sufficient to support common applications’ requirements. Excellent Consistent Quality analyzes the percentage of users' tests that met the minimum recommended thresholds for watching HD video, completing group video conference calls and playing games. Core Consistent Quality uses thresholds for less demanding applications.

Ooredoo is the outright winner of the Availability award

Our Ooredoo users spent 77.3% of their time with a 3G connection — which was 16.7 percentage points more than the experience of users that connected with second-placed Jawwal (60.6%).

Mobile Experience Awards

June 2022, Palestine Report
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Market Overview

In our first report on the mobile network experience in Palestine we see Ooredoo taking the lead across most of the measures for mobile experience as it wins all awards outright, except for Excellent Consistent Quality which is won by Jawwal. In fact, Ooredoo wins the three experiential awards — Video Experience, Games Experience and Voice App Experience — as well as both Download Speed Experience and Upload Speed Experience. Ooredoo also comes first in Availability and Core Consistent Quality.

Mobile experience in Palestine is generally lower compared to international benchmarks because 4G hasn’t launched yet in the market. Jawwal and Ooredoo launched 3G services in 2018, and their users still rely on both 2G and 3G networks for their mobile connectivity. Not having 4G has an impact on users’ mobile experience, but that might change soon as Israeli and Palestinian telecommunications officials have started talks in regards to 4G network deployments in the Palestinian market.

In this report we examine the mobile network experience of the two main mobile network operators in Palestine — Jawwal and Ooredoo — over a period of 90 days starting on February 1, 2022 and ending on May 1, 2022, to see how they fared.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
3G
Video Experience
in 0-100 points
Jawwal
15.1
Ooredoo
19.0
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Video Experience
in 0-100 points
Jawwal
22.9
Ooredoo
23.1
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
3G
Games Experience
in 0-100 points
Jawwal
30.6
Ooredoo
36.0
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Games Experience
in 0-100 points
Jawwal
35.4
Ooredoo
39.4
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
3G
Voice App Experience
in 0-100 points
Jawwal
56.6
Ooredoo
66.5
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Voice App Experience
in 0-100 points
Jawwal
69.6
Ooredoo
74.0
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
3G
Download Speed Experience
in Mbps
Jawwal
3.3
Ooredoo
3.7
0 1 2 3 4
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Download Speed
in Mbps
Jawwal
5.3
Ooredoo
4.8
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
3G
Upload Speed Experience
in Mbps
Jawwal
1.1
Ooredoo
1.5
0 0.5 1 1.5 2
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Upload Speed
in Mbps
Jawwal
1.8
Ooredoo
1.9
0 1 2 3 4
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Ooredoo is the outright winner of the Video Experience award with a score of 19 points, on a 100 point scale. Jawwal places second having scored 15.1 points.

Looking at 3G Video Experience — which measures the experience of our users when connected to a 3G network — we see Jawwal and Ooredoo with statistically tied scores in the 22.9-23.1 point range.

Our Ooredoo users had the best experience when playing multiplayer mobile games over cellular connections in Palestine. Ooredoo scored 36 points on a 100 point scale, ahead of Jawwal’s 30.6 points.

Turning to 3G Games Experience — which measures the experience of our users when connected to a 3G network — we observed 3.4-4.8 points gains compared to the overall experience measured across all mobile technologies.

When using over-the-top (OTT) voice services, our users in Palestine had the best experience on Ooredoo. In fact, Ooredoo scored 66.5 points on a 100 point scale, ahead of Jawwal’s score of 56.6 points.

Our users observed the fastest average overall download speeds on Ooredoo’s network — 3.7 Mbps, which was 0.4 Mbps (13.1%) faster than second-placed Jawwal’s score of 3.3 Mbps. As a result, Ooredoo is the outright winner of the Download Speed Experience award.

Turning to the 3G Download Speed observed by our Palestine users on the two networks, Jawwal scored 5.3 Mbps, ahead of Ooredoo’s 4.8 Mbps.

As our Ooredoo users observed the fastest average overall upload speeds — 1.5 Mbps — Ooredoo is the sole winner of the Upload Speed Experience award. Jawwal comes second with a score of 1.1 Mbps.

Looking at the 3G Upload Speed on the two networks, Jawwal forces Ooredoo in a draw as the two operators had statistically tied scores in the 1.8-1.9 Mbps range.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Availability
Availability
% of time
Jawwal
60.6
Ooredoo
77.3
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Ooredoo is the sole winner of the Availability award, with a score of 77.3%. This means that our users on Ooredoo’s network spent the largest proportion of time with a 3G connection. Jawwal comes behind with a score of 60.6% — 16.7 percentage points lower than Ooredoo’s score.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Jawwal
28.6
Ooredoo
23.9
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Jawwal
63.4
Ooredoo
66.6
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Jawwal is the outright winner of the Excellent Consistent Quality award as the operator scored 28.6%, ahead of Ooredoo’s 23.9%.

Contrary to Excellent Consistent Quality, Ooredoo is the outright winner of the Core Consistent Quality award. The operator wins with a score of 66.6%, 3.3 percentage points ahead of its competitor Jawwal which scored 63.4%.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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