Israel

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Francesco Rizzato, Principal Technical Analyst Data Collection Period: Mar 01 - May 29, 2022

Israel

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Francesco Rizzato, Principal Technical Analyst

Data Collection Period: Mar 01 - May 29, 2022

Key Findings

Pelephone wins Download Speed Experience and shares Upload Speed Experience

Our users observed the fastest average download speeds of 27.2 Mbps on Pelephone’s network, followed by Cellcom, Partner and Hot Mobile with statistically tied scores in the 21.2-22.4 Mbps range. Our users on Pelephone also enjoyed the fastest average upload speeds together with Cellcom’s users as the two operators are joint winners for the Upload Speed Experience award with scores in the 8.7-9.1 Mbps range.

Pelephone and Cellcom share Video Experience

Our users on Cellcom and Pelephone’s networks had the best video streaming experience in Israel. In fact, Cellcom and Pelephone are joint winners for the Video Experience award with statistically tied scores of 46.4 and 49 points on a 100 point scale. Hot Mobile and Partner follow behind in shared third place, with scores in the 44.8-44.9 range.

Cellcom, Hot Mobile and Pelephone are tied for Games and Voice App Experience

In both Games Experience and Voice App Experience we see a similar placing with Cellcom, Hot Mobile and Pelephone sharing first place, followed by Partner in fourth place. This means that our Israeli users enjoyed a similar experience when playing multiplayer mobile games or using over-the-top (OTT) voice services on Cellcom, Hot Mobile and Pelephone.

Cellcom leads in Core Consistent Quality but Pelephone wins Excellent Consistent Quality

Cellcom wins Core Consistent Quality outright having scored 85.5%, ahead of Pelephone at 84%. However, we see a reversed picture in Excellent Consistent Quality as Pelephone secures victory in that category with a score of 63.1%, and a 2.7 percentage point lead on Cellcom’s score of 60.4%. Our measures of consistent quality quantify how often users’ experience on a network was sufficient to support common applications’ requirements. Excellent Consistent Quality analyzes the percentage of users' tests that met the minimum recommended thresholds for watching HD video, completing group video conference calls and playing games. Core Consistent Quality uses thresholds for less demanding applications.

Partner is the outright winner of the 4G Coverage Experience award

Partner is the operator achieving the top score in 4G Coverage Experience at 9.8 points on a 10 point scale, which means it’s the sole winner of this award. Cellcom and Pelephone share second place with identical scores of 9.6 points, while Hot Mobile comes fourth with 9.2 points.

Mobile Experience Awards

June 2022, Israel Report
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Market Overview

In Opensignal's latest Israel Mobile Network Experience report we analyze the overall experience of our users across all network technologies. Also, we add two awards that quantify the consistency of the experience on the country’s four national operators’ networks.

The Israeli mobile market shows once again fierce competition for our mobile experience awards as all operators secured one or more victories across our nine award categories. Cellcom is a joint winner in four categories and wins Core Consistent Quality outright. Hot Mobile is a joint winner in Games Experience, Voice App Experience and Availability. Partner is the only Israeli operator to have ever won our 4G Coverage Experience award. Pelephone shares five awards while being the sole winner of the Download Speed Experience and Excellent Consistent Quality awards.

In this report, we've analyzed the mobile network experience of Israel's four national operators — Cellcom, Hot Mobile, Partner and Pelephone — over a period of 90 days beginning on March 1 and ending on May 29, 2022, to see how they fared. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Cellcom
46.4
Hot Mobile
44.8
Partner
44.9
Pelephone
49.0
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Cellcom
53.5
Hot Mobile
54.4
Partner
47.5
Pelephone
54.3
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience
in 0-100 points
Cellcom
75.3
Hot Mobile
75.4
Partner
74.4
Pelephone
75.7
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Cellcom
22.4
Hot Mobile
21.2
Partner
22.2
Pelephone
27.2
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Cellcom
8.7
Hot Mobile
7.4
Partner
7.3
Pelephone
9.1
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Availability
4G Coverage Experience
Availability
% of time
Cellcom
97.6
Hot Mobile
98.9
Partner
97.0
Pelephone
98.7
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Cellcom
9.6
Hot Mobile
9.2
Partner
9.8
Pelephone
9.6
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Cellcom
60.4
Hot Mobile
30.7
Partner
56.9
Pelephone
63.1
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Cellcom
85.5
Hot Mobile
81.2
Partner
80.4
Pelephone
84.0
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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