Costa Rica

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst Data Collection Period: Feb 01 - May 01, 2022

Costa Rica

Mobile Network Experience Report
June 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: Feb 01 - May 01, 2022

Key Findings

Kölbi users enjoy the top Download Speed Experience in Costa Rica

Our Kölbi users saw the fastest overall download speeds in the country — 20.7 Mbps on average — making Kölbi the sole winner of Opensignal's Download Speed Experience award. While Kölbi leads over second-placed Claro by 2.8 Mbps, Movistar lags significantly behind with 8.7 Mbps.

Claro leads in Upload Speed Experience

Claro wins the Upload Speed Experience award as our users on its network reported the fastest overall upload speed of 7.5 Mbps — 1.3 Mbps (20.9%) faster than second-placed Kölbi and 2.1 Mbps (37.5%) faster than Movistar.

Kölbi wins the Video Experience award, but Claro has the edge in Games and Voice App Experience

Kölbi users enjoyed the best available quality of experience when streaming videos over the mobile internet. As a result, Kölbi is the winner of Opensignal's Video Experience in Costa Rica. On the other hand, Claro wins the Games and Voice App Experience awards. Our users in Costa Rica saw the best experience when playing multiplayer mobile games and using over-the-top (OTT) voice app services such as WhatsApp, Skype and Facebook Messenger when connected to Claro.

Kölbi and Movistar are top in Availability, but Claro claims the 4G Availability award

Kölbi and Movistar are joint winners of the Availability award in Costa Rica, as our users on both the networks spent the greatest proportion of time connected to mobile services (3G and above) — 97.1%. But in terms of the proportion of time connected to 4G only, Claro leads the pack with 85.7%.

Movistar wins a close run race on 4G Coverage Experience

Movistar is the outright winner of the 4G Coverage Experience award, with a score of 8.2 points on a 10 point scale — just 0.1 points ahead of Kölbi. This means Movistar and Kölbi users were able to find 4G in more than eight out of 10 locations visited by all our users.

Kölbi bags the Excellent Consistent Quality award

Kölbi wins the Excellent Consistent Quality award, as the operator met the minimum recommended performance thresholds for HD video, group video conference calls and gaming for the highest percentage of users' tests. Kölbi's score of 57.8% is around twice as large as Claro and Movistar's. Claro wins the Core Consistent Quality award with 75.4% — a lead of 1.4 percentage points over its closest rival, Kölbi.

Mobile Experience Awards

June 2022, Costa Rica Report
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Market Overview

In this report, we've analyzed the mobile network experience of Costa Rica's three national operators — Claro, Kölbi and Movistar— in the 90 days starting on February 1, 2022, and ending on May 1, 2022, to see how they measure up. In addition, we delved deeper into seven different regions of Costa Rica, comparing the experience users had with the three national operators.

A quick look at our results, and it's clear that Claro is ahead in mobile network experience as it wins five out of our 10 awards outright — Games Experience, Voice App Experience, Upload Speed Experience, 4G Availability and Core Consistent Quality. By comparison, Kölbi claims three awards with leading scores in Video Experience, Download Speed Experience and Excellent Consistent Quality. Kölbi also jointly wins the award for Availability alongside Movistar — the top operator for 4G Coverage Experience.

However, our results also reveal that there is much room for improvement across all national operators, especially on experiential metrics — Video Experience, Games Experience and Voice App Experience. These metrics quantify the quality of experience users perceive when while streaming videos, playing multiplayer mobile games over cellular networks or using over-the-top (OTT) voice services.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Claro
37.6
Kölbi
39.5
Movistar
34.5
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Video Experience
in 0-100 points
Claro
43.2
Kölbi
51.3
Movistar
40.4
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Video Experience
in 0-100 points
Claro
21.1
Kölbi
19.2
Movistar
16.3
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Games Experience
in 0-100 points
Claro
52.9
Kölbi
42.8
Movistar
36.8
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Games Experience
in 0-100 points
Claro
58.5
Kölbi
48.7
Movistar
39.2
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Games Experience
in 0-100 points
Claro
37.8
Kölbi
34.5
Movistar
32.6
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Voice App Experience
in 0-100 points
Claro
76.1
Kölbi
71.9
Movistar
69.3
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Voice App Experience
in 0-100 points
Claro
79.6
Kölbi
77.1
Movistar
73.4
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Voice App Experience
in 0-100 points
Claro
72.0
Kölbi
67.2
Movistar
63.0
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Download Speed Experience
in Mbps
Claro
17.9
Kölbi
20.7
Movistar
8.7
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Download Speed
in Mbps
Claro
21.3
Kölbi
29.6
Movistar
9.8
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Download Speed
in Mbps
Claro
7.4
Kölbi
4.8
Movistar
5.7
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Upload Speed Experience
in Mbps
Claro
7.5
Kölbi
6.2
Movistar
5.5
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Upload Speed
in Mbps
Claro
9.3
Kölbi
8.8
Movistar
6.4
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Upload Speed
in Mbps
Claro
1.8
Kölbi
1.6
Movistar
2.7
0 1 2 3 4
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Our users in Costa Rica enjoyed the best available Video Experience on Kölbi's network. As a result, Kölbi wins the Opensignal award with a score of 39.5 points out of 100 — a lead of 1.8 points over Claro and 4.9 points over Movistar.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Looking at multiplayer mobile gaming, Claro comfortably wins our Games Experience award with a score of 52.9 points (out of 100) — a notable lead of 10.1 points over second-placed Kölbi. Meanwhile, Movistar placed last with 36.8 points. These scores indicate that playing multiplayer mobile games over wireless networks remains challenging for our users in Costa Rica and that there is considerable room for improvement in this measure of the mobile experience.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Claro leads the Voice App Experience category in Costa Rica and secures the award with 76.1 points (on a 100 point scale), 4.1 points ahead of Kölbi's score of 71.9 points. Claro placed in the Acceptable category (74-80), while Kölbi and Movistar placed one category lower with Poor (66-74) ratings.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Kölbi is the outright winner of Opensignal's Download Speed Experience award. Our users on Kölbi's network saw average download speeds of 20.7 Mbps, 2.8 Mbps (15.8%) faster than second-placed Claro and almost 2.4 times faster than Movistar users.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Claro claims the Upload Speed Experience award. Our users on this network enjoyed average upload speeds of 7.5 Mbps — 1.3 Mbps (20.9%) faster than our Kölbi users. Meanwhile, Movistar finishes third, with a score of 5.5 Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

Looking at the regional Video Experience, the national winner Kölbi is top in all seven regions. The operator wins outright in Alajuela, Cartago, and San Jose and collects joint wins in the remaining four regions, where it shares the top spot with Claro.

Claro dominates the regional results for Games Experience and Voice App Experience, in line with the national results. The operator wins both the award categories across all the regions.

Turning to the speed categories, Kölbi wins all the regional awards for Download Speed Experience, including those shared with Claro in Guanacaste and Puntarenas. Meanwhile, in Upload Speed Experience, Claro is the dominant operator. Claro is top across all seven regions, including two joint wins in Cartago and Limon with Kölbi.

Regional Analysis Summary: Costa Rica, Mobile Network Experience Report, June 2022

Region
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Alajuela
K
C
C
K
C
Cartago
K
C
C
K
C
K
Guanacaste
C
K
C
C
C
K
C
Heredia
C
K
C
C
K
C
Limon
C
K
C
C
K
C
K
Puntarenas
C
K
C
C
C
K
C
San Jose
K
C
C
K
C
Mobile Network Experience Report | June 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Alajuela
    • Cartago
    • Guanacaste
    • Heredia
  • J-R
    • Limon
    • Puntarenas
  • S-Z
    • San Jose
Video Experience
in Alajuela
in 0-100 points
Claro
34.5
Kölbi
38.3
Movistar
33.1
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Games Experience
in Alajuela
in 0-100 points
Claro
51.2
Kölbi
42.6
Movistar
36.7
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Voice App Experience
in Alajuela
in 0-100 points
Claro
74.9
Kölbi
71.7
Movistar
69.3
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Download Speed Experience
in Alajuela
in Mbps
Claro
16.1
Kölbi
18.7
Movistar
8.5
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Upload Speed Experience
in Alajuela
in Mbps
Claro
6.4
Kölbi
5.8
Movistar
4.9
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Video Experience
in Cartago
in 0-100 points
Claro
38.1
Kölbi
42.0
Movistar
36.0
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Games Experience
in Cartago
in 0-100 points
Claro
55.3
Kölbi
46.3
Movistar
38.7
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Voice App Experience
in Cartago
in 0-100 points
Claro
77.8
Kölbi
73.6
Movistar
71.5
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Download Speed Experience
in Cartago
in Mbps
Claro
18.0
Kölbi
23.4
Movistar
8.9
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Upload Speed Experience
in Cartago
in Mbps
Claro
7.7
Kölbi
7.5
Movistar
6.1
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Video Experience
in Guanacaste
in 0-100 points
Claro
36.4
Kölbi
37.1
Movistar
33.4
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Games Experience
in Guanacaste
in 0-100 points
Claro
48.7
Kölbi
42.1
Movistar
36.4
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Voice App Experience
in Guanacaste
in 0-100 points
Claro
73.2
Kölbi
71.6
Movistar
68.5
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Download Speed Experience
in Guanacaste
in Mbps
Claro
18.3
Kölbi
19.7
Movistar
8.6
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Upload Speed Experience
in Guanacaste
in Mbps
Claro
6.5
Kölbi
5.5
Movistar
5.1
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Video Experience
in Heredia
in 0-100 points
Claro
41.0
Kölbi
43.2
Movistar
37.4
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Games Experience
in Heredia
in 0-100 points
Claro
55.7
Kölbi
43.7
Movistar
39.0
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Voice App Experience
in Heredia
in 0-100 points
Claro
77.6
Kölbi
73.8
Movistar
71.8
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Download Speed Experience
in Heredia
in Mbps
Claro
20.6
Kölbi
22.6
Movistar
9.1
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Upload Speed Experience
in Heredia
in Mbps
Claro
8.8
Kölbi
6.6
Movistar
6.0
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Video Experience
in Limon
in 0-100 points
Claro
29.8
Kölbi
33.7
Movistar
30.4
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Games Experience
in Limon
in 0-100 points
Claro
48.9
Kölbi
40.6
Movistar
35.2
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Voice App Experience
in Limon
in 0-100 points
Claro
73.9
Kölbi
69.9
Movistar
67.8
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Download Speed Experience
in Limon
in Mbps
Claro
12.9
Kölbi
16.8
Movistar
7.8
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Upload Speed Experience
in Limon
in Mbps
Claro
5.3
Kölbi
5.1
Movistar
4.5
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Video Experience
in Puntarenas
in 0-100 points
Claro
36.5
Kölbi
33.4
Movistar
32.0
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Games Experience
in Puntarenas
in 0-100 points
Claro
48.5
Kölbi
41.1
Movistar
36.3
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Voice App Experience
in Puntarenas
in 0-100 points
Claro
72.9
Kölbi
69.8
Movistar
68.1
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Download Speed Experience
in Puntarenas
in Mbps
Claro
18.4
Kölbi
17.8
Movistar
8.7
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Upload Speed Experience
in Puntarenas
in Mbps
Claro
6.2
Kölbi
4.9
Movistar
5.0
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Video Experience
in San Jose
in 0-100 points
Claro
39.6
Kölbi
43.3
Movistar
37.8
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Games Experience
in San Jose
in 0-100 points
Claro
55.5
Kölbi
45.3
Movistar
38.9
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Voice App Experience
in San Jose
in 0-100 points
Claro
77.7
Kölbi
73.9
Movistar
71.6
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Download Speed Experience
in San Jose
in Mbps
Claro
18.6
Kölbi
22.9
Movistar
9.3
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Upload Speed Experience
in San Jose
in Mbps
Claro
8.4
Kölbi
7.0
Movistar
6.6
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Claro

Kölbi

Movistar

Availability
4G Availability
4G Coverage Experience
Availability
% of time
Claro
96.2
Kölbi
97.1
Movistar
97.1
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Availability
% of time
Claro
85.7
Kölbi
69.2
Movistar
82.6
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Claro
7.3
Kölbi
8.1
Movistar
8.2
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Kölbi and Movistar share the top spot for Availability with identical scores of 97.1%. Claro follows closely behind, with a score of 96.2%. These scores mean, on average, our users across all three national networks connected to 3G or better services for at least 96% of the time.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Our Claro users enjoyed the highest 4G Availability in Costa Rica. As a result, the operator wins the award for this measure outright — with 85.7%. This means that our 4G users on Claro's network, on average, spent 85.7% of their time connected to 4G services. Our users on Movistar saw 4G Availability of 82.6%, while Kobi users saw 4G Availability less than one point shy of the 70% mark.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

We saw a close-run race between Kölbi and Movistar for the 4G Coverage Experience awards. Movistar wins the award in this category by beating second placed Kölbi by just 0.1 points with a score of 8.2 points (out of 10). Kölbi and Movistar's scores mean our users on both networks were able to connect to 4G services in more than eight out of 10 locations visited by all our users.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Regional Analysis

In the analysis of regional Availability, our regional results mirrored the national results with Kölbi and Movistar jointly winning the award in all seven regions, including Cartago where all three operators share the top spot.

Regional Analysis Summary: Costa Rica, Mobile Network Experience Report, June 2022

Region
Availability
Alajuela
K
M
Cartago
C
K
M
Guanacaste
K
M
Heredia
K
M
Limon
K
M
Puntarenas
K
M
San Jose
K
M
Mobile Network Experience Report | June 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Alajuela
    • Cartago
    • Guanacaste
    • Heredia
  • J-R
    • Limon
    • Puntarenas
  • S-Z
    • San Jose
Availability
in Alajuela
% of time
Claro
94.9
Kölbi
97.4
Movistar
97.2
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Availability
in Cartago
% of time
Claro
97.2
Kölbi
97.4
Movistar
97.7
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Availability
in Guanacaste
% of time
Claro
93.5
Kölbi
96.9
Movistar
96.5
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Availability
in Heredia
% of time
Claro
96.9
Kölbi
98.2
Movistar
97.7
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Availability
in Limon
% of time
Claro
92.4
Kölbi
95.9
Movistar
95.9
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Availability
in Puntarenas
% of time
Claro
92.8
Kölbi
96.1
Movistar
96.1
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Availability
in San Jose
% of time
Claro
97.5
Kölbi
97.9
Movistar
98.0
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Claro
29.3
Kölbi
57.8
Movistar
29.8
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Claro
75.4
Kölbi
73.9
Movistar
44.7
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Kölbi is the sole winner of the Excellent Consistent Quality award with a score of 57.8%. That said, Claro and Movistar have much to catch up on, with scores of 29.3% and 29.8%, respectively. Excellent Consistent Quality measures the percentage of tests where our users' experience on a network met the minimum recommended performance thresholds for high definition (HD) video, group video conference calls and gaming.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

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National Analysis

Claro wins a close-run race for the Core Consistent Quality award, as the operator's leading score of 75.4% is just slightly ahead of Kölbi's score of 73.9%. Core Consistent Quality is the percentage of users' tests that met the minimum recommended performance thresholds for lower performance applications, including standard definition (SD) video, voice calls and web browsing.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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