Thailand

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst Data Collection Period: Jan 01 - Mar 31, 2022

Thailand

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst

Data Collection Period: Jan 01 - Mar 31, 2022

Key Findings

AIS secures a clean sweep of 5G awards

While we saw mixed fortunes and different winners in the Overall Experience, Coverage and Consistency sections — AIS dominated the 5G Experience awards completely. The operator wins outright all five of the available 5G Experience awards: 5G Video Experience, 5G Games Experience, 5G Voice App Experience, 5G Download Speed and 5G Upload Speed. On top of that, AIS outright wins the two Coverage awards that measure the extent of 5G networks — 5G Availability and 5G Reach. This means AIS scored seven out of its 11 outright wins in 5G categories, often with sizable winning margins over its rivals.

AIS triumphs in download speed awards, while TrueMove H takes home Upload Speed Experience

Our users saw the fastest average overall and 5G download speeds on AIS’s network. The operator wins overall Download Speed Experience with a score of 19.4 Mbps — 1.7 Mbps (9.7%) ahead of second-placed TrueMove H. AIS also wins the 5G Download Speed Experience award, clocking in at 180.3 Mbps and commanding an impressive lead of 57.4 Mbps (46.7%) over the runner-up TrueMove H. DTAC lagged behind its rivals, with a 5G Download Speed score of 25.7 Mbps. AIS also wins the 5G Upload Speed Experience award with a score of 27.7 Mbps. However, it was on TrueMove H’s network that our users saw the fastest overall upload speeds in Thailand (8.2 Mbps), which brings the operator one of its two outright wins this time around.

TrueMove H wins overall Video Experience, but AIS saw a significant uplift in video services on its 5G network

TrueMove H secures its second outright win in this analysis for Video Experience, leading with a score of 42.8 points, 0.9 points ahead of DTAC. Both operators placed in the Fair (40-55) category. AIS comes third, 5.1 points behind the winner, and rated as Poor (under 40). However, our users on this operator saw a substantial uplift in video quality on the 5G network. This led to a score of 74.1 points in 5G Video Experience — just 0.9 points shy of an Excellent rating (75 or above) — and to an outright win for AIS.

DTAC wins its only award outright in Core Consistent Quality

AIS wins Excellent Consistent Quality, with a score of 60.9%. This score reflects the percentage of users’ tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. However, DTAC triumphs in Core Consistent Quality with a score of 86.5% — marking it its only outright victory this time around. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

AIS reigns supreme in the games and voice app awards

AIS comes on top in both overall and 5G categories of Games Experience and Voice App Experience, winning all four awards outright. The results in these experiential categories show how 5G services can improve users’ mobile network experience. In Games Experience, AIS placed in the Fair category (65-75), while DTAC and TrueMove H rated Poor (40-65). However, all operators placed in the Good category (75-85) in 5G Games Experience. Similarly for 5G Voice App Experience, all operators rated as Good (80-87), higher than how they rated in the overall Voice App Experience.

All operators tie for Availability, but AIS takes home both 5G extent awards

All three Thailand’s operators — AIS, DTAC and TrueMove H are in a statistical tie for the Availability award, with scores over 99% — which is the only joint win observed in this report. However, AIS wins both 5G Availability and 5G Reach awards outright. Looking at 5G Availability, our users on AIS’s network had an active 5G connection for nearly for a quarter of the time — 2.8 percentage points more than what our users on TrueMove H’s network experienced. In terms of 5G Reach, our AIS users connected to 5G in more than five out of 10 locations they visited.

Mobile Experience Awards

May 2022, Thailand Report
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Market Overview

With 11 outright and one joint win out of 15 categories available, AIS dominates the award table in the Mobile Network Experience report on Thailand. The operator was especially successful in terms of 5G, as it claims all five 5G Experience awards and the two Coverage awards that measure the extent of 5G networks — 5G Availability and 5G Reach.

Inevitably, with AIS dominating the award table, other Thai operators’ award haul is more modest. TrueMove H is the sole winner of two awards — Video Experience and Upload Speed Experience — while DTAC secures its only outright win in Core Consistent Quality. All three operators jointly win the Availability award, this was the only split victory in the awards table this time around

While AIS garnered most of the awards available, there might be a pushback from DTAC and TrueMove H in the future reports after they join forces. Both operators decided to combine their operations in November 2021, when both respective executive boards signed a Memorandum of Understanding — and then both approved the merger in February 2022 After the consolidation, the new entity, most likely branded as True-D, would have more than 50% of mobile subscriptions in the market. The decision is pending on regulatory approval but it’s already opposed by the duo’s main competitor, AIS and other parties which raised the risks stemming from reduced competition.

Meanwhile, AIS claims to have conducted a NR dual connectivity field trial with Qualcomm and ZTE, which combines both the 2.6 GHz mid-band and 26 GHz millimeter-wave band. Combining different 5G spectrum bands would help create a wider channel with lower latency. AIS plans to expand its use of mmWave. AIS also claims to be the first operator in Thailand to have launched Voice over 5G New Radio (VoNR), which enables voice calls on AIS’s newly established 5G Standalone network.

Our results in this report are based on measurements collected across all major mobile operators in Thailand – AIS, DTAC and TrueMove H – over the period of 90 days between January 1, 2022 and March 31, 2022, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
AIS
37.8
DTAC
42.0
TrueMove H
42.8
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
AIS
61.3
DTAC
56.0
TrueMove H
57.8
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
AIS
70.1
DTAC
64.0
TrueMove H
58.2
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
AIS
77.0
DTAC
74.8
TrueMove H
72.2
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
AIS
79.1
DTAC
76.4
TrueMove H
73.6
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
AIS
80.9
DTAC
80.0
TrueMove H
79.0
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
AIS
19.4
DTAC
11.2
TrueMove H
17.7
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
AIS
75.2
DTAC
27.4
TrueMove H
51.0
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
AIS
7.9
DTAC
4.2
TrueMove H
8.2
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
AIS
17.4
DTAC
8.0
TrueMove H
13.9
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

TrueMove H wins the Video Experience award outright, with a score of 42.8 points. DTAC is a runner-up, 0.9 behind the winner. AIS comes third in this category, with a score of 37.8 points.

AIS triumphs in Games Experience, 6.1 points ahead of second-placed DTAC. With a score of 70.1 points on a 100-point scale, AIS is the only operator to rate as Fair (65-75). This means users found the experience to be average and the majority of players reported that they noticed a delay between their actions and the outcomes in the game.

Both AIS’s rivals — DTAC and TrueMove H — placed in the Poor (40-65) category. Most users found this level of experience unacceptable and many of them felt a lack of controllability.

Similar to Games Experience, AIS claims the Voice App Experience outright, scoring 79.1 points. DTAC comes second, 2.7 points behind the winner — and both operators placed in the Acceptable (74-80) points category.

This means some users were satisfied but perceptible call quality impairments were experienced by some users. TrueMove placed in a category below, Poor (66-74) — many users were dissatisfied and experienced call quality impairments.

Our users saw the fastest average overall download speeds on AIS’s network. AIS is therefore the winner of the overall Download Speed Experience award, clocking in at 19.4 Mbps — 1.7 Mbps ahead of second-placed TrueMove H. DTAC trailed behind, with a score of 11.2 Mbps.

Looking at the overall Download Speed Experience of 5G users with a 5G subscription, we observed the fastest average download speeds on AIS’s network — 75.2 Mbps, followed by TrueMove H’s and its score of 51 Mbps.

The Upload Speed Experience award goes to TrueMove H. Our users saw the fastest average upload speeds in Thailand on this network, clocking in at 8.2 Mbps — just 0.2 Mbps (2.6%) faster than what our users on second-placed AIS experienced. DTAC scored 4.2 Mbps — around half of the average upload speeds seen by TrueMove H users.

Looking at the overall Upload Speed Experience of 5G users with a 5G subscription, AIS leads with a score of 17.4 Mbps — 3.6 Mbps ahead of second-placed TrueMove H. DTAC comes third with a score of eight Mbps — less than a half than AIS’s score.

Across seven regions of Thailand and five overall experience awards, AIS collects 22 sole and three shared wins out of 35 awards available — including clean sweeps across all regions in Games Experience and Voice App Experience. In both these categories, we observed the highest score in the country in Bangkok Metropolis on AIS’s network — 76.4 points in Games Experience and 80.4 points in Voice App Experience.

AIS almost achieved a clean sweep in Download Speed Experience as well, as the operator wins outright in six out of seven regions — having statistically tied with TrueMove H in the South only. Our users in Thailand enjoyed the fastest average download and upload speeds in the country in Bangkok Metropolis on AIS’s network — 27.8 Mbps and 11.6 Mbps, respectively.

TrueMove H wins six awards outright and six jointly — mainly in Video Experience and Upload Speed Experience categories. The operator is the sole victor for Video Experience in the Central, the East and Bangkok Metropolis — where our users on this network saw the highest result in the country, 51.4 points. As for Upload Speed Experience, TrueMove H takes the top spot in the Central, Northeast and West. DTAC gets all of its awards in Video Experience — the operator wins outright in the Northeast and jointly with TrueMove H in the the North, South and West.

Regional Analysis Summary: Thailand, Mobile Network Experience Report, May 2022

Region
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Bangkok Metropolis
T
A
A
A
A
Central
T
A
A
A
T
East
T
A
A
A
A
T
North
D
T
A
A
A
A
T
Northeast
D
A
A
A
T
South
D
T
A
A
A
T
A
West
D
T
A
A
A
T
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Bangkok Metropolis
    • Central
    • East
  • J-R
    • North
    • Northeast
  • S-Z
    • South
    • West
Video Experience
in Bangkok Metropolis
in 0-100 points
AIS
47.8
DTAC
47.9
TrueMove H
51.4
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Games Experience
in Bangkok Metropolis
in 0-100 points
AIS
76.4
DTAC
70.0
TrueMove H
67.1
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Voice App Experience
in Bangkok Metropolis
in 0-100 points
AIS
80.4
DTAC
78.1
TrueMove H
76.7
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Download Speed Experience
in Bangkok Metropolis
in Mbps
AIS
27.8
DTAC
15.7
TrueMove H
26.1
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Upload Speed Experience
in Bangkok Metropolis
in Mbps
AIS
11.6
DTAC
5.2
TrueMove H
11.3
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Video Experience
in Central
in 0-100 points
AIS
39.7
DTAC
42.9
TrueMove H
45.1
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Games Experience
in Central
in 0-100 points
AIS
72.5
DTAC
65.2
TrueMove H
60.8
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Voice App Experience
in Central
in 0-100 points
AIS
79.6
DTAC
76.7
TrueMove H
74.5
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Download Speed Experience
in Central
in Mbps
AIS
19.4
DTAC
11.5
TrueMove H
18.7
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Upload Speed Experience
in Central
in Mbps
AIS
8.8
DTAC
4.2
TrueMove H
9.0
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Video Experience
in East
in 0-100 points
AIS
39.1
DTAC
42.7
TrueMove H
44.3
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Games Experience
in East
in 0-100 points
AIS
70.9
DTAC
65.6
TrueMove H
60.0
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Voice App Experience
in East
in 0-100 points
AIS
79.1
DTAC
76.6
TrueMove H
74.4
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Download Speed Experience
in East
in Mbps
AIS
19.5
DTAC
11.6
TrueMove H
19.1
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Upload Speed Experience
in East
in Mbps
AIS
8.2
DTAC
4.2
TrueMove H
8.1
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Video Experience
in North
in 0-100 points
AIS
37.5
DTAC
40.5
TrueMove H
41.8
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Games Experience
in North
in 0-100 points
AIS
67.0
DTAC
62.7
TrueMove H
58.0
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Voice App Experience
in North
in 0-100 points
AIS
78.2
DTAC
76.6
TrueMove H
73.6
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Download Speed Experience
in North
in Mbps
AIS
18.4
DTAC
10.5
TrueMove H
16.2
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Upload Speed Experience
in North
in Mbps
AIS
8.4
DTAC
3.8
TrueMove H
8.3
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Video Experience
in Northeast
in 0-100 points
AIS
31.9
DTAC
37.4
TrueMove H
35.9
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Games Experience
in Northeast
in 0-100 points
AIS
67.7
DTAC
56.2
TrueMove H
50.8
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Voice App Experience
in Northeast
in 0-100 points
AIS
79.0
DTAC
73.6
TrueMove H
70.5
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Download Speed Experience
in Northeast
in Mbps
AIS
19.8
DTAC
9.2
TrueMove H
12.8
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Upload Speed Experience
in Northeast
in Mbps
AIS
6.3
DTAC
3.5
TrueMove H
6.6
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Video Experience
in South
in 0-100 points
AIS
34.1
DTAC
37.3
TrueMove H
38.2
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Games Experience
in South
in 0-100 points
AIS
67.0
DTAC
59.7
TrueMove H
49.7
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Voice App Experience
in South
in 0-100 points
AIS
77.9
DTAC
74.7
TrueMove H
70.2
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Download Speed Experience
in South
in Mbps
AIS
15.9
DTAC
9.0
TrueMove H
15.6
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Upload Speed Experience
in South
in Mbps
AIS
6.7
DTAC
3.8
TrueMove H
5.5
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Video Experience
in West
in 0-100 points
AIS
36.4
DTAC
43.0
TrueMove H
41.8
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Games Experience
in West
in 0-100 points
AIS
68.5
DTAC
63.5
TrueMove H
56.0
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Voice App Experience
in West
in 0-100 points
AIS
78.1
DTAC
75.7
TrueMove H
71.7
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Download Speed Experience
in West
in Mbps
AIS
17.3
DTAC
11.7
TrueMove H
16.2
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Upload Speed Experience
in West
in Mbps
AIS
7.3
DTAC
4.0
TrueMove H
8.1
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
AIS
74.1
DTAC
63.1
TrueMove H
66.9
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
AIS
81.3
DTAC
79.2
TrueMove H
77.6
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
AIS
82.6
DTAC
81.0
TrueMove H
80.7
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
AIS
180.3
DTAC
25.7
TrueMove H
122.9
0 46.5 93 139.5 186
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
AIS
27.7
DTAC
15.7
TrueMove H
22.1
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

While TrueMove H is the outright winner of the Video Experience award, it is AIS that claims the sole leadership in 5G Video Experience, with a score of 74.1 points. Our users on this operator saw a substantial uplift in video quality on its 5G network, as comes only third in the overall Video Experience, with a score of 37.8 points.

Similar to Games Experience, AIS comes first in 5G Games Experience as well, scoring 81.3 points — 2.1 points above second-placed DTAC. Less than four points separated all three operators and all of them placed in the Good category (75-85) — most users deemed the experience acceptable and did not experience a delay between their actions and the game.

This is a significant improvement to the overall Games Experience results, where AIS rated as Fair (65-75), while DTAC and TrueMove H placed in the Poor (40-65) category.

After winning 5G Video Experience and 5G Games Experience, AIS completes its 5G experiential hat-trick with the 5G Voice App Experience award. AIS triumphs with a score of 82.6 points. DTAC and TrueMove H `are in a statistical tie for second place, scoring 1.6-1.9 points less than the winner.

All operators placed in the Good (80-87) category, thus rating higher than for the overall Voice App Experience. The Good rating means many users were satisfied but some experienced minor quality impairments. Sometimes the background was not quite clear, it could have been either hazy or not loud enough.

AIS wins both download speed awards. The operator outright wins 5G Download Speed Experience, clocking in at 180.3 Mbps, with a sizable winning margin of 57.4 Mbps (46.7%) over TrueMove H.

Meanwhile, DTAC lagged behind its rivals substantially, with a score of 25.7 Mbps. Our users on AIS saw average 5G download speeds seven times higher than those on DTAC’s network, while TrueMove H — 4.8 times higher. Both AIS and TrueMove H deployed their 5G networks in 2.6 GHz spectrum bands. Meanwhile, DTAC uses 700 MHz for its 5G deployment. There are substantial differences in spectrum holdings between the three main Thai operators — AIS holds 1,420 MHz (1200 MHz in 26 GHz band), True Move H — 990 MHz (800 MHz in 26 GHz), while DTAC — only has 270 MHz (200 MHz in 26 GHz band).

AIS wins the 5G Upload Speed Experience award with a score of 27.7 Mbps. The operator commands a sizable lead of 5.6 Mbps (25.3%) over second-placed TrueMove H — the winner of the overall Upload Speed Experience award. Both operators hit the 20 Mbps mark for average 5G upload speeds — unlike DTAC, which clocked in at 15.7 Mbps.

Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are increasingly creating content, rather than just consuming it, which gives operators with the fastest upload speeds a distinct advantage.

AIS clears the 5G Experience regional award table almost entirely, with 24 outright wins and one shared victory out of 25 awards available. The only joint win occurs after a statistical tie between AIS and DTAC for 5G Voice App Experience in South. Our users saw the fastest 5G download speeds in Bangkok Metropolis on AIS’s network, clocking in at 219 Mbps. AIS also takes the top spot for the fastest average 5G upload speeds in the country in Bangkok Metropolis and East — with statistically tied scores of 31.7 Mbps and 29.8 Mbps, respectively.

Regional Analysis Summary: Thailand, Mobile Network Experience Report, May 2022

Region
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
Bangkok Metropolis
A
A
A
A
A
Central
A
A
A
A
A
East
A
A
A
A
A
Northeast
A
A
A
A
A
South
A
A
A
D
A
A
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Bangkok Metropolis
    • Central
    • East
  • J-R
    • Northeast
  • S-Z
    • South
5G Video Experience
in Bangkok Metropolis
in 0-100 points
AIS
76.7
DTAC
63.5
TrueMove H
69.4
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5G Games Experience
in Bangkok Metropolis
in 0-100 points
AIS
83.2
DTAC
81.0
TrueMove H
79.7
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5G Voice App Experience
in Bangkok Metropolis
in 0-100 points
AIS
83.0
DTAC
81.4
TrueMove H
81.5
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5G Download Speed
in Bangkok Metropolis
in Mbps
AIS
219.0
DTAC
26.2
TrueMove H
138.9
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5G Upload Speed
in Bangkok Metropolis
in Mbps
AIS
31.7
DTAC
17.1
TrueMove H
25.0
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5G Video Experience
in Central
in 0-100 points
AIS
73.5
DTAC
61.7
TrueMove H
68.0
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5G Games Experience
in Central
in 0-100 points
AIS
81.6
DTAC
78.6
TrueMove H
79.2
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5G Voice App Experience
in Central
in 0-100 points
AIS
82.6
DTAC
80.6
TrueMove H
80.9
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5G Download Speed
in Central
in Mbps
AIS
166.6
DTAC
25.4
TrueMove H
127.8
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5G Upload Speed
in Central
in Mbps
AIS
26.6
DTAC
15.7
TrueMove H
22.9
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5G Video Experience
in East
in 0-100 points
AIS
72.4
DTAC
62.7
TrueMove H
66.7
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5G Games Experience
in East
in 0-100 points
AIS
83.1
DTAC
78.2
TrueMove H
76.9
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5G Voice App Experience
in East
in 0-100 points
AIS
83.1
DTAC
80.4
TrueMove H
80.4
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5G Download Speed
in East
in Mbps
AIS
185.4
DTAC
23.7
TrueMove H
122.7
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5G Upload Speed
in East
in Mbps
AIS
29.8
DTAC
16.5
TrueMove H
21.7
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5G Video Experience
in Northeast
in 0-100 points
AIS
69.9
DTAC
63.7
TrueMove H
63.6
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5G Games Experience
in Northeast
in 0-100 points
AIS
81.0
DTAC
73.5
TrueMove H
76.5
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5G Voice App Experience
in Northeast
in 0-100 points
AIS
83.3
DTAC
78.8
TrueMove H
80.5
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5G Download Speed
in Northeast
in Mbps
AIS
144.6
DTAC
28.4
TrueMove H
115.3
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5G Upload Speed
in Northeast
in Mbps
AIS
22.3
DTAC
10.0
TrueMove H
20.0
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5G Video Experience
in South
in 0-100 points
AIS
74.6
DTAC
59.6
TrueMove H
60.7
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5G Games Experience
in South
in 0-100 points
AIS
82.8
DTAC
77.7
TrueMove H
73.7
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5G Voice App Experience
in South
in 0-100 points
AIS
83.3
DTAC
81.7
TrueMove H
79.9
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5G Download Speed
in South
in Mbps
AIS
176.3
DTAC
22.0
TrueMove H
93.3
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5G Upload Speed
in South
in Mbps
AIS
26.8
DTAC
11.0
TrueMove H
15.5
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Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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AIS

DTAC

TrueMove H

Availability
5G Availability
5G Reach
Availability
% of time
AIS
99.1
DTAC
99.1
TrueMove H
99.2
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
AIS
24.1
DTAC
9.2
TrueMove H
21.3
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
AIS
5.5
DTAC
3.0
TrueMove H
4.7
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

All three of Thailand’s national operators — AIS, DTAC and TrueMove H share the Availability award with statistically identical scores of 99.1-99.2%. These results mean our users in Thailand connected to 3G, 4G or 5G services for more than 99% of the time.

AIS wins the 5G Availability award with a score of 24.1% — 2.8 percentage points ahead of TrueMove H. Our users on both of these networks connected to 5G services more than 20% of the time — meanwhile, those on DTAC’s network connected to 5G services less than 10% of the time.

AIS takes home the other award that measures the extent of 5G network — 5G Reach. The operator wins it outright with a score of 5.5 points on a 10-point scale. This result means that our AIS users connected to 5G in more than five out of 10 locations they visited. TrueMove H comes second, 0.7 points behind the winner, while DTAC scores three points.

Looking at the regional Coverage awards, AIS wins three awards outright — in Central, Northeast and South for 5G Availability — and shares eight additional wins with its competitors, out of 12 awards available. TrueMove H secures its only sole regional win Northeast for Availability, along with seven joint wins (including two for 5G Availability). There are no outright wins this time for DTAC, but the operator shares five victories in Availability. We saw three-way statistical ties in Bangkok Metropolis, Central, North and South.

Regional Analysis Summary: Thailand, Mobile Network Experience Report, May 2022

Region
Availability
5G Availability
Bangkok Metropolis
A
D
T
A
T
Central
A
D
T
A
East
A
T
A
T
North
A
D
T
Northeast
T
A
South
A
D
T
A
West
A
D
Mobile Network Experience Report | May 2022 | © Opensignal Limited Download Image
Selected region
  • A-I
    • Bangkok Metropolis
    • Central
    • East
  • J-R
    • North
    • Northeast
  • S-Z
    • South
    • West
Availability
in Bangkok Metropolis
% of time
AIS
99.5
DTAC
99.5
TrueMove H
99.5
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5G Availability
in Bangkok Metropolis
% of time
AIS
28.1
DTAC
12.8
TrueMove H
29.4
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Availability
in Central
% of time
AIS
99.4
DTAC
99.3
TrueMove H
99.3
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5G Availability
in Central
% of time
AIS
25.2
DTAC
6.5
TrueMove H
20.8
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Availability
in East
% of time
AIS
99.2
DTAC
99.1
TrueMove H
99.4
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5G Availability
in East
% of time
AIS
27.7
DTAC
5.5
TrueMove H
27.3
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Availability
in North
% of time
AIS
98.7
DTAC
98.8
TrueMove H
98.5
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Availability
in Northeast
% of time
AIS
98.9
DTAC
98.7
TrueMove H
99.1
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5G Availability
in Northeast
% of time
AIS
19.4
DTAC
5.7
TrueMove H
15.6
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Availability
in South
% of time
AIS
98.8
DTAC
98.6
TrueMove H
99.0
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5G Availability
in South
% of time
AIS
19.9
DTAC
9.6
TrueMove H
9.6
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Availability
in West
% of time
AIS
99.0
DTAC
98.5
TrueMove H
98.5
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Definitions

5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
AIS
60.9
DTAC
53.4
TrueMove H
55.6
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
AIS
81.4
DTAC
86.5
TrueMove H
84.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

AIS was the network that met the minimum recommended performance thresholds for HD video, group video conference calls and gaming in 60.9% of users’ tests — which was the highest result in Thailand. As a result, AIS takes the top spot for Excellent Consistent Quality, 5.3 percentage points ahead of second-placed TrueMove H and 7.5 percentage points ahead of DTAC.

While DTAC comes in last place for Excellent Consistent Quality, Core Consistent Quality is the only category in which it secures an outright win in this report, with a score of 86.5%. This means, DTAC met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing in 86.5% of users’ tests. DTAC commanded a lead of 2.1 points over the runner-up TrueMove H and of 5.1 points over third-placed AIS.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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