Thailand
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Thailand
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Key Findings
AIS secures a clean sweep of 5G awards
While we saw mixed fortunes and different winners in the Overall Experience, Coverage and Consistency sections — AIS dominated the 5G Experience awards completely. The operator wins outright all five of the available 5G Experience awards: 5G Video Experience, 5G Games Experience, 5G Voice App Experience, 5G Download Speed and 5G Upload Speed. On top of that, AIS outright wins the two Coverage awards that measure the extent of 5G networks — 5G Availability and 5G Reach. This means AIS scored seven out of its 11 outright wins in 5G categories, often with sizable winning margins over its rivals.
AIS triumphs in download speed awards, while TrueMove H takes home Upload Speed Experience
Our users saw the fastest average overall and 5G download speeds on AIS’s network. The operator wins overall Download Speed Experience with a score of 19.4 Mbps — 1.7 Mbps (9.7%) ahead of second-placed TrueMove H. AIS also wins the 5G Download Speed Experience award, clocking in at 180.3 Mbps and commanding an impressive lead of 57.4 Mbps (46.7%) over the runner-up TrueMove H. DTAC lagged behind its rivals, with a 5G Download Speed score of 25.7 Mbps. AIS also wins the 5G Upload Speed Experience award with a score of 27.7 Mbps. However, it was on TrueMove H’s network that our users saw the fastest overall upload speeds in Thailand (8.2 Mbps), which brings the operator one of its two outright wins this time around.
TrueMove H wins overall Video Experience, but AIS saw a significant uplift in video services on its 5G network
TrueMove H secures its second outright win in this analysis for Video Experience, leading with a score of 42.8 points, 0.9 points ahead of DTAC. Both operators placed in the Fair (40-55) category. AIS comes third, 5.1 points behind the winner, and rated as Poor (under 40). However, our users on this operator saw a substantial uplift in video quality on the 5G network. This led to a score of 74.1 points in 5G Video Experience — just 0.9 points shy of an Excellent rating (75 or above) — and to an outright win for AIS.
DTAC wins its only award outright in Core Consistent Quality
AIS wins Excellent Consistent Quality, with a score of 60.9%. This score reflects the percentage of users’ tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. However, DTAC triumphs in Core Consistent Quality with a score of 86.5% — marking it its only outright victory this time around. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
AIS reigns supreme in the games and voice app awards
AIS comes on top in both overall and 5G categories of Games Experience and Voice App Experience, winning all four awards outright. The results in these experiential categories show how 5G services can improve users’ mobile network experience. In Games Experience, AIS placed in the Fair category (65-75), while DTAC and TrueMove H rated Poor (40-65). However, all operators placed in the Good category (75-85) in 5G Games Experience. Similarly for 5G Voice App Experience, all operators rated as Good (80-87), higher than how they rated in the overall Voice App Experience.
All operators tie for Availability, but AIS takes home both 5G extent awards
All three Thailand’s operators — AIS, DTAC and TrueMove H are in a statistical tie for the Availability award, with scores over 99% — which is the only joint win observed in this report. However, AIS wins both 5G Availability and 5G Reach awards outright. Looking at 5G Availability, our users on AIS’s network had an active 5G connection for nearly for a quarter of the time — 2.8 percentage points more than what our users on TrueMove H’s network experienced. In terms of 5G Reach, our AIS users connected to 5G in more than five out of 10 locations they visited.
Mobile Experience Awards
Market Overview
With 11 outright and one joint win out of 15 categories available, AIS dominates the award table in the Mobile Network Experience report on Thailand. The operator was especially successful in terms of 5G, as it claims all five 5G Experience awards and the two Coverage awards that measure the extent of 5G networks — 5G Availability and 5G Reach.
Inevitably, with AIS dominating the award table, other Thai operators’ award haul is more modest. TrueMove H is the sole winner of two awards — Video Experience and Upload Speed Experience — while DTAC secures its only outright win in Core Consistent Quality. All three operators jointly win the Availability award, this was the only split victory in the awards table this time around
While AIS garnered most of the awards available, there might be a pushback from DTAC and TrueMove H in the future reports after they join forces. Both operators decided to combine their operations in November 2021, when both respective executive boards signed a Memorandum of Understanding — and then both approved the merger in February 2022 After the consolidation, the new entity, most likely branded as True-D, would have more than 50% of mobile subscriptions in the market. The decision is pending on regulatory approval but it’s already opposed by the duo’s main competitor, AIS and other parties which raised the risks stemming from reduced competition.
Meanwhile, AIS claims to have conducted a NR dual connectivity field trial with Qualcomm and ZTE, which combines both the 2.6 GHz mid-band and 26 GHz millimeter-wave band. Combining different 5G spectrum bands would help create a wider channel with lower latency. AIS plans to expand its use of mmWave. AIS also claims to be the first operator in Thailand to have launched Voice over 5G New Radio (VoNR), which enables voice calls on AIS’s newly established 5G Standalone network.
Our results in this report are based on measurements collected across all major mobile operators in Thailand – AIS, DTAC and TrueMove H – over the period of 90 days between January 1, 2022 and March 31, 2022, to see how they fared.
Overall Experience
National Analysis
TrueMove H wins the Video Experience award outright, with a score of 42.8 points. DTAC is a runner-up, 0.9 behind the winner. AIS comes third in this category, with a score of 37.8 points.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
AIS triumphs in Games Experience, 6.1 points ahead of second-placed DTAC. With a score of 70.1 points on a 100-point scale, AIS is the only operator to rate as Fair (65-75). This means users found the experience to be average and the majority of players reported that they noticed a delay between their actions and the outcomes in the game.
Both AIS’s rivals — DTAC and TrueMove H — placed in the Poor (40-65) category. Most users found this level of experience unacceptable and many of them felt a lack of controllability.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Similar to Games Experience, AIS claims the Voice App Experience outright, scoring 79.1 points. DTAC comes second, 2.7 points behind the winner — and both operators placed in the Acceptable (74-80) points category.
This means some users were satisfied but perceptible call quality impairments were experienced by some users. TrueMove placed in a category below, Poor (66-74) — many users were dissatisfied and experienced call quality impairments.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Our users saw the fastest average overall download speeds on AIS’s network. AIS is therefore the winner of the overall Download Speed Experience award, clocking in at 19.4 Mbps — 1.7 Mbps ahead of second-placed TrueMove H. DTAC trailed behind, with a score of 11.2 Mbps.
Looking at the overall Download Speed Experience of 5G users with a 5G subscription, we observed the fastest average download speeds on AIS’s network — 75.2 Mbps, followed by TrueMove H’s and its score of 51 Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
The Upload Speed Experience award goes to TrueMove H. Our users saw the fastest average upload speeds in Thailand on this network, clocking in at 8.2 Mbps — just 0.2 Mbps (2.6%) faster than what our users on second-placed AIS experienced. DTAC scored 4.2 Mbps — around half of the average upload speeds seen by TrueMove H users.
Looking at the overall Upload Speed Experience of 5G users with a 5G subscription, AIS leads with a score of 17.4 Mbps — 3.6 Mbps ahead of second-placed TrueMove H. DTAC comes third with a score of eight Mbps — less than a half than AIS’s score.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Across seven regions of Thailand and five overall experience awards, AIS collects 22 sole and three shared wins out of 35 awards available — including clean sweeps across all regions in Games Experience and Voice App Experience. In both these categories, we observed the highest score in the country in Bangkok Metropolis on AIS’s network — 76.4 points in Games Experience and 80.4 points in Voice App Experience.
AIS almost achieved a clean sweep in Download Speed Experience as well, as the operator wins outright in six out of seven regions — having statistically tied with TrueMove H in the South only. Our users in Thailand enjoyed the fastest average download and upload speeds in the country in Bangkok Metropolis on AIS’s network — 27.8 Mbps and 11.6 Mbps, respectively.
TrueMove H wins six awards outright and six jointly — mainly in Video Experience and Upload Speed Experience categories. The operator is the sole victor for Video Experience in the Central, the East and Bangkok Metropolis — where our users on this network saw the highest result in the country, 51.4 points. As for Upload Speed Experience, TrueMove H takes the top spot in the Central, Northeast and West. DTAC gets all of its awards in Video Experience — the operator wins outright in the Northeast and jointly with TrueMove H in the the North, South and West.
Regional Analysis Summary: Thailand, Mobile Network Experience Report, May 2022
-
A-I
- Bangkok Metropolis
- Central
- East
-
J-R
- North
- Northeast
-
S-Z
- South
- West
in Bangkok Metropolis
in Bangkok Metropolis
in Bangkok Metropolis
in Bangkok Metropolis
in Bangkok Metropolis
in Central
in Central
in Central
in Central
in Central
in East
in East
in East
in East
in East
in North
in North
in North
in North
in North
in Northeast
in Northeast
in Northeast
in Northeast
in Northeast
in South
in South
in South
in South
in South
in West
in West
in West
in West
in West
5G Experience
National Analysis
While TrueMove H is the outright winner of the Video Experience award, it is AIS that claims the sole leadership in 5G Video Experience, with a score of 74.1 points. Our users on this operator saw a substantial uplift in video quality on its 5G network, as comes only third in the overall Video Experience, with a score of 37.8 points.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Similar to Games Experience, AIS comes first in 5G Games Experience as well, scoring 81.3 points — 2.1 points above second-placed DTAC. Less than four points separated all three operators and all of them placed in the Good category (75-85) — most users deemed the experience acceptable and did not experience a delay between their actions and the game.
This is a significant improvement to the overall Games Experience results, where AIS rated as Fair (65-75), while DTAC and TrueMove H placed in the Poor (40-65) category.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
After winning 5G Video Experience and 5G Games Experience, AIS completes its 5G experiential hat-trick with the 5G Voice App Experience award. AIS triumphs with a score of 82.6 points. DTAC and TrueMove H `are in a statistical tie for second place, scoring 1.6-1.9 points less than the winner.
All operators placed in the Good (80-87) category, thus rating higher than for the overall Voice App Experience. The Good rating means many users were satisfied but some experienced minor quality impairments. Sometimes the background was not quite clear, it could have been either hazy or not loud enough.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
AIS wins both download speed awards. The operator outright wins 5G Download Speed Experience, clocking in at 180.3 Mbps, with a sizable winning margin of 57.4 Mbps (46.7%) over TrueMove H.
Meanwhile, DTAC lagged behind its rivals substantially, with a score of 25.7 Mbps. Our users on AIS saw average 5G download speeds seven times higher than those on DTAC’s network, while TrueMove H — 4.8 times higher. Both AIS and TrueMove H deployed their 5G networks in 2.6 GHz spectrum bands. Meanwhile, DTAC uses 700 MHz for its 5G deployment. There are substantial differences in spectrum holdings between the three main Thai operators — AIS holds 1,420 MHz (1200 MHz in 26 GHz band), True Move H — 990 MHz (800 MHz in 26 GHz), while DTAC — only has 270 MHz (200 MHz in 26 GHz band).
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
AIS wins the 5G Upload Speed Experience award with a score of 27.7 Mbps. The operator commands a sizable lead of 5.6 Mbps (25.3%) over second-placed TrueMove H — the winner of the overall Upload Speed Experience award. Both operators hit the 20 Mbps mark for average 5G upload speeds — unlike DTAC, which clocked in at 15.7 Mbps.
Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are increasingly creating content, rather than just consuming it, which gives operators with the fastest upload speeds a distinct advantage.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
AIS clears the 5G Experience regional award table almost entirely, with 24 outright wins and one shared victory out of 25 awards available. The only joint win occurs after a statistical tie between AIS and DTAC for 5G Voice App Experience in South. Our users saw the fastest 5G download speeds in Bangkok Metropolis on AIS’s network, clocking in at 219 Mbps. AIS also takes the top spot for the fastest average 5G upload speeds in the country in Bangkok Metropolis and East — with statistically tied scores of 31.7 Mbps and 29.8 Mbps, respectively.
Regional Analysis Summary: Thailand, Mobile Network Experience Report, May 2022
-
A-I
- Bangkok Metropolis
- Central
- East
-
J-R
- Northeast
-
S-Z
- South
in Bangkok Metropolis
in Bangkok Metropolis
in Bangkok Metropolis
in Bangkok Metropolis
in Bangkok Metropolis
in Central
in Central
in Central
in Central
in Central
in East
in East
in East
in East
in East
in Northeast
in Northeast
in Northeast
in Northeast
in Northeast
in South
in South
in South
in South
in South
Coverage
AIS
DTAC
TrueMove H
National Analysis
All three of Thailand’s national operators — AIS, DTAC and TrueMove H share the Availability award with statistically identical scores of 99.1-99.2%. These results mean our users in Thailand connected to 3G, 4G or 5G services for more than 99% of the time.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
AIS wins the 5G Availability award with a score of 24.1% — 2.8 percentage points ahead of TrueMove H. Our users on both of these networks connected to 5G services more than 20% of the time — meanwhile, those on DTAC’s network connected to 5G services less than 10% of the time.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
AIS takes home the other award that measures the extent of 5G network — 5G Reach. The operator wins it outright with a score of 5.5 points on a 10-point scale. This result means that our AIS users connected to 5G in more than five out of 10 locations they visited. TrueMove H comes second, 0.7 points behind the winner, while DTAC scores three points.
Definitions
5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Regional Analysis
Looking at the regional Coverage awards, AIS wins three awards outright — in Central, Northeast and South for 5G Availability — and shares eight additional wins with its competitors, out of 12 awards available. TrueMove H secures its only sole regional win Northeast for Availability, along with seven joint wins (including two for 5G Availability). There are no outright wins this time for DTAC, but the operator shares five victories in Availability. We saw three-way statistical ties in Bangkok Metropolis, Central, North and South.
Regional Analysis Summary: Thailand, Mobile Network Experience Report, May 2022
-
A-I
- Bangkok Metropolis
- Central
- East
-
J-R
- North
- Northeast
-
S-Z
- South
- West
in Bangkok Metropolis
in Bangkok Metropolis
in Central
in Central
in East
in East
in North
in Northeast
in Northeast
in South
in South
in West
Consistency
National Analysis
AIS was the network that met the minimum recommended performance thresholds for HD video, group video conference calls and gaming in 60.9% of users’ tests — which was the highest result in Thailand. As a result, AIS takes the top spot for Excellent Consistent Quality, 5.3 percentage points ahead of second-placed TrueMove H and 7.5 percentage points ahead of DTAC.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
While DTAC comes in last place for Excellent Consistent Quality, Core Consistent Quality is the only category in which it secures an outright win in this report, with a score of 86.5%. This means, DTAC met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing in 86.5% of users’ tests. DTAC commanded a lead of 2.1 points over the runner-up TrueMove H and of 5.1 points over third-placed AIS.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
About Opensignal
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
Check how your internet connection impacts your favorite apps with the Meteor App
Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.
This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.
Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience