Puerto Rico

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sneha Phatak, Research Analyst Data Collection Period: Jan 01 - Mar 31, 2022

Puerto Rico

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sneha Phatak, Research Analyst

Data Collection Period: Jan 01 - Mar 31, 2022

Key Findings

T-Mobile users enjoy the fastest download and upload speeds in Puerto Rico

With an average 5G download speed of 104.6 Mbps, T-Mobile wins the 5G Download Speed award by a massive margin. It was 59.3 Mbps (130.9%) faster than second placed Liberty and 5.6 times faster than Claro’s result of 18.7 Mbps. T-Mobile’s overall average download speed was also faster than its national competitors, clocking in at 51.4 Mbps, followed by Liberty (29.5 Mbps) and Claro (10.5 Mbps). T-Mobile users also saw the fastest overall and 5G upload speeds of 9.6 Mbps and 14.5 Mbps respectively followed by Liberty in second and Claro in third place.

T-Mobile wins all the overall and 5G experiential awards

T-Mobile comes on top for all three experiential awards for both overall and 5G technologies. It has a 5G Video Experience score of 66.0 points, 5G Games Experience score of 65.1 points and 5G Voice App Experience score of 78.7 points placing it in Very Good (65-75), Fair (65-75) and Acceptable (74-80) categories respectively. Liberty is the sole runner up in five out of six categories for experiential matrics while it is in a two-way statistical tie for second place with Claro in the Voice App Experience category.

Liberty wins the overall Availability award outright while T-Mobile wins the 5G Availability award

Availability measures the amount of time users spent with a 3G, 4G or 5G connection on each operator, while 5G Availability represents the proportion of time that 5G users had an active 5G connection. Liberty takes the lead for overall availability with a score of 99.2%, closely followed by T-Mobile which scored 99.0% and Claro in third place with a score of 98.8%. T-Mobile is the outright winner for 5G Availability with a score of 49.8% followed by Liberty which trails T-Mobile by 23.6 percentage points.

T-Mobile users connected to 5G in most locations

T-Mobile emerges as the winner of the 5G Reach award, as our Puerto Rican users on T-Mobile’s network observed the highest proportion of locations with a 5G signal scoring 8.4 points (on a 10-point scale). Liberty placed second with a score of 7.6 points followed by Claro which had a score of 3.8 points — a lag of 4.6 points behind first placed T-Mobile.

T-Mobile is the clear winner of both Excellent and Core Consistent Quality awards

With a score of 74.8%, T-Mobile is the clear winner for Excellent Consistent Quality award with a narrow margin of 0.9 percentage points over second-placed Liberty. On top of that, T-Mobile surpassed Liberty by 1.7 percentage points for Core Consistent Quality, getting a score of 89.3%. Consistent Quality metrics quantify how often users’ experience on a network was sufficient to support common applications’ requirements. Excellent Consistent Quality analyzes the percentage of users' tests that met the minimum recommended thresholds for watching HD video, completing group video conference calls and playing games. Core Consistent Quality uses thresholds for less demanding applications.

Mobile Experience Awards

May 2022, Puerto Rico Report
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Market Overview

T-Mobile emerges as the leading operator in our first report on the Puerto Rican mobile network experience winning 14 out of 15 available awards outright. The operator is the clear winner for all experience awards both for overall and 5G technologies. T-Mobile also tops the leaderboard for 5G Availability, 5G Reach and both Consistent Quality awards. Liberty is the only other operator that has an outright win for the overall availability award. While it secures second place for all other categories included in the report outright, it shares second place for the Voice App Experience award with AT&T.

In the 5G era, Puerto Rican operators continue to undertake initiatives that help increase 5G rollout in the country — one of them being spectrum refarming. In January 2022, Liberty announced that its 3G network’s shutdown in Puerto Rico and US Virgin Islands would be completed by February 22, 2022. Additionally, the Telecommunications Regulatory Board (TRB) confirmed that T-Mobile will switch off Sprint’s CDMA based 3G network on March 31, 2022 and its own UMTS network later on July 1, 2022. These shutdowns of older technologies release spectrum and infrastructure to expand latest technologies such as 5G.

In this report we examine the mobile network experience of the three main mobile network operators in Puerto Rico — Claro, Liberty and T-Mobile — over a period of 90 days starting on January 1, 2022 and ending on March 31, 2022, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Claro
33.2
Liberty
49.5
T-Mobile
57.9
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Claro
37.9
Liberty
50.0
T-Mobile
60.6
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Claro
52.2
Liberty
58.5
T-Mobile
61.7
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Claro
55.2
Liberty
56.1
T-Mobile
60.5
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Claro
73.7
Liberty
74.5
T-Mobile
76.8
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Claro
75.5
Liberty
74.1
T-Mobile
76.6
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Claro
10.5
Liberty
29.5
T-Mobile
51.4
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Claro
16.5
Liberty
34.1
T-Mobile
71.7
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Claro
4.9
Liberty
6.1
T-Mobile
9.6
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Claro
4.7
Liberty
5.9
T-Mobile
10.8
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Claro
46.9
Liberty
53.4
T-Mobile
66.0
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
Claro
56.4
Liberty
62.5
T-Mobile
65.1
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
Claro
75.9
Liberty
77.2
T-Mobile
78.7
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Claro
18.7
Liberty
45.3
T-Mobile
104.6
0 27.5 55 82.5 110
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Claro
7.9
Liberty
9.4
T-Mobile
14.5
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Claro

Liberty

T-Mobile

Availability
5G Availability
5G Reach
Availability
% of time
Claro
98.8
Liberty
99.2
T-Mobile
99.0
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Claro
8.6
Liberty
26.2
T-Mobile
49.8
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
Claro
3.8
Liberty
7.6
T-Mobile
8.4
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Claro
45.4
Liberty
73.9
T-Mobile
74.8
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Claro
76.0
Liberty
87.6
T-Mobile
89.3
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Related Analysis

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