Poland

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst Data Collection Period: Feb 01 - May 01, 2022

Poland

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst

Data Collection Period: Feb 01 - May 01, 2022

Key Findings

Orange wins the most awards

Orange collects the largest number of awards — five outright and five joins wins. The operator solely claims three out of four speed awards, along with Games Experience and Core Consistent Quality. Despite not winning anything in the Overall category, Plus secures two 5G Experience awards outright — 5G Video Experience and 5G Download Speed — and shares three additional 5G-related trophies. T-Mobile wins its only outright award for Excellent Consistent Quality, on top of six shared victories. Play didn’t enjoy any sole wins, but secures five joint ones, for Availability and in 5G metrics.

Orange takes home three out of four speed awards

Our users in Poland saw the fastest average overall download and upload speeds on Orange’s network. The operator wins overall Download Speed Experience with a score of 32.4 Mbps — 2.1-2.3 Mbps ahead of Play and T-Mobile, which are in a statistical tie for second place. Orange also claims both of our upload speed awards outright — Upload Speed Experience and 5G Upload Speed Experience — with scores of 8.9 and 24.9 Mbps respectively.

Plus shines in 5G Download Speed Experience.

Plus wins 5G Download Speed outright — our users clocked an average 5G Download Speed of 127.5 Mbps. That is more than twice as fast as the speeds of users with its second-placed rivals, Orange and Play, who were statistically tied. Plus saw an impressive 5G to overall uplift of 5.5 times. compared to 86.7% for Play, 78.4% for Orange and 54.1% for T-Mobile.

Plus wins 5G Video Experience, with an impressive uplift compared to overall Video Experience

On top of 5G Download Speed, Plus also triumphs in 5G Video Experience, with a score of 77.1 points, 4.3-6.5 points ahead of statistically tied Orange and Play. Compared to the overall Video Experience score, Plus saw an impressive boost of 30.3 points with its 5G Video Experience score, while other Polish operators saw increases in their scores ranging from 11.9 to 18.4 points. Orange and T-Mobile jointly win the overall Video Experience award, with statistically tied scores in the 55.9-57.1 range.

Orange is the sole winner for Games Experience

While all Polish operators placed in the Fair (65-75) category for Games Experience, Orange’s score of 72.1 points was ahead of the pack. An Excellent rating means that in most cases the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game. Orange was 2.2 points ahead of second-placed T-Mobile.

T-Mobile wins the Excellent Consistent Quality award

T-Mobile wins its only award outright for Excellent Consistent Quality, with a score of 82.6%. This score reflects the percentage of users’ tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Meanwhile, Orange takes the other consistent quality award — Core Consistent Quality — with a score of 91.5%. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Mobile Experience Awards

May 2022, Poland Report
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Market Overview

In Opensignal's latest Poland Mobile Network Experience report we analyze both the 5G experience and the overall experience together for the first time in one report. Also, we add two new awards that quantify the consistency of the experience on the country’s four national operators.

The availability of new spectrum for 5G helps boost users’ experience and increase capacity. However, while Poland is yet to auction spectrum in 700 MHz and 3.5 GHz bands, the government expects the process to kick off in 2022. The regulator, UKE, plans to make a sizable 320 MHz of new capacity available in the 3480-3800 MHz range that is suited for 5G deployments. UKE also plans to renew spectrum licenses in the 2100 MHz band in the first half of 2022, while slightly increasing the allocated spectrum from 2x14.8 MHz to 2x15 MHz by removing guard bands (originally created to prevent interferences between the operators). This band is currently being repurposed in Poland from 3G to newer network generations.

The impact of 3G switch-off is not limited to the 2100 MHz though — T-Mobile is currently phasing out 3G on the 900 MHz band, hoping to complete its final 3G shutdown in 2023. Once complete, the operator will be able to deploy more efficient 4G or 5G technology on this band which should help to improve users’ experience. Meanwhile, Orange plans to complete its 3G switch-off in Poland in 2025.

In April 2022, Iliad finalized the purchase of UPC Poland from Liberty Global for PLN 7 billion (USD 1.7 billion). UPC is one of the main home broadband providers in Poland. Iliad completed the deal through Play, its Polish subsidiary, and now plans to offer a range of fixed-mobile services. With this move, Play will join Orange and Plus, as all three will offer both mobile and fixed services.

Our results in this report are based on measurements collected across all major mobile operators in Poland – Orange, Play, Plus and T-Mobile – over the period of 90 days between February 1, 2022 and May 1, 2022, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
All Users
5G Users
Video Experience
in 0-100 points
Orange
55.9
Play
52.2
Plus
46.8
T-Mobile
57.1
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Video Experience – 5G Users
in 0-100 points
Orange
64.3
Play
58.0
Plus
54.3
T-Mobile
63.0
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Games Experience
in 0-100 points
Orange
72.1
Play
68.1
Plus
66.5
T-Mobile
69.9
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience – 5G Users
in 0-100 points
Orange
73.2
Play
68.6
Plus
68.1
T-Mobile
67.6
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Voice App Experience
in 0-100 points
Orange
80.1
Play
78.8
Plus
78.0
T-Mobile
80.0
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience – 5G Users
in 0-100 points
Orange
80.4
Play
79.0
Plus
78.4
T-Mobile
79.0
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Download Speed Experience
in Mbps
Orange
32.4
Play
30.3
Plus
23.3
T-Mobile
30.2
0 9 18 27 36
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience – 5G Users
in Mbps
Orange
51.3
Play
44.6
Plus
44.0
T-Mobile
42.5
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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All Users
5G Users
Upload Speed Experience
in Mbps
Orange
8.9
Play
8.6
Plus
7.0
T-Mobile
8.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience – 5G Users
in Mbps
Orange
12.0
Play
9.5
Plus
8.5
T-Mobile
10.2
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Orange and T-Mobile jointly win the overall Video Experience award, with statistically tied scores in the 55.9-57.1 range. Play comes third, 3.7-4.9 points behind the winners.

Both Orange and T-Mobile saw the highest, statistically tied scores in Video Experience — 5G Users, while Play and Plus were in a statistical tie for third place. Our 5G users saw their overall video experience scores improve by 5.8-8.4 points, compared to the overall scores seen by our users on average.

Orange takes home the Games Experience award, with a score of 72.1 points on a 100-point scale, 2.2 points ahead of second-placed T-Mobile. Play follows closely, four points behind the winner.

While 5.6 points separated the four Polish operators, they all placed in the Fair (65-75) category for Games Experience. This means users found the experience to be average. In most cases, the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game.

Similar to the Video Experience award, Orange and T-Mobile share the victory for Voice App Experience, scoring 80-80.1 points on a 100-point scale. Our users enjoyed a Good (80-87) voice app experience on both operators’ networks — many users were satisfied, but some experienced minor quality impairments were experienced by some users. Clicking sounds or distortion were very rarely present.

Play and Plus took the third and fourth spots, with scores of 78.8 and 78 points respectively — therefore only 2.1 points separated all four Polish operators. Both Play and Plus placed in a category lower than Orange and T-Mobile — Acceptable (74-80). This means some users were satisfied, but perceptible call quality impairments were experienced by some users. Clicking sounds of short duration or distortion were heard, and/or the volume may not have been sufficiently loud. Listeners were generally able to comprehend without repetition.

Our users in Poland saw the fastest average overall download on Orange’s network. The operator wins overall Download Speed Experience with a score of 32.4 Mbps — 2.1-2.3 Mbps ahead of Play and T-Mobile which are in a statistical tie for second place. All three hit the 30 Mbps mark for the average download speeds experienced by our users. Plus lagged with a score of 23.3 Mbps — 9.2 Mbps behind the winner.

In terms of Download Speed Experience — 5G Users, Orange saw the highest score, clocking in at 51.3 Mbps — the only operator in Poland to cross the 50 Mbps milestone in this metric. The remaining three operators were in a statistical tie, with scores in the 42.5-44.6 Mbps range. Our 5G Users on Plus saw the highest increase in their average download speeds, compared to overall Download Speed Experience results, of 20.7 Mbps — followed by Orange (18.8 Mbps) and Play (14.3 Mbps).

On top of Download Speed Experience, Orange also triumphs in Upload Speed Experience winning the award outright with a score of 8.9 Mbps. The operator commanded a lead of 0.3-0.5 Mbps over Play and T-Mobile, who statistically tied for second place. Our users on Plus experienced average overall upload speeds of 7 Mbps.

Our 5G users saw the fastest overall upload speeds on Orange’s network, of 12 Mbps. Orange also saw the highest increase in speeds, compared to the overall Upload Speed Experience, of 3.1 Mbps. T-Mobile was another operator on which network our 5G Users saw average overall upload speed exceed 10 Mbps.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Orange
72.8
Play
70.6
Plus
77.1
T-Mobile
69.0
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Games Experience
in 0-100 points
Orange
75.6
Play
72.1
Plus
70.2
T-Mobile
70.4
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Voice App Experience
in 0-100 points
Orange
81.0
Play
80.6
Plus
79.3
T-Mobile
80.2
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Orange
57.9
Play
56.7
Plus
127.5
T-Mobile
46.5
0 34 68 102 136
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Upload Speed
in Mbps
Orange
24.9
Play
17.1
Plus
16.5
T-Mobile
20.4
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

While Orange and T-Mobile jointly win the overall Video Experience award, it is Plus that claims 5G Video Experience outright, with a score of 77.1 points on a 100-point scale — 4.3-6.5 points ahead of statistically tied Orange and Play.

Compared to the overall Video Experience score, Plus saw an impressive boost of 30.3 points with its 5G Video Experience score. However, the other Polish operators also saw increases in their scores, ranging from 11.9 to 18.4 points.

In the overall Games Experience, Orange wins gold, while T-Mobile claims silver and Play — bronze. However, all three operators share the podium for 5G Games Experience, with the scores in the 70.4-75.6 points range. Plus narrowly misses sharing in the joint victory, as its score of 70.2 points does not statistically tie with Orange’s result of 75.6 points.

Both Play and Plus saw increases in their 5G Games Experience scores of four and 3.7 points respectively, compared to their overall Games Experience results. However, our users on Orange and T-Mobile’s networks didn’t observe statistically significant differences between Games Experience and 5G Games Experience.

We saw a single four-way statistical tie in this report — all four of Poland’s operators jointly win 5G Voice App Experience, with scores ranging from 79.3 to 81 points on a 100-point scale.

Similar to 5G Games Experience, both Play and Plus observed statistically significant increases in their 5G Voice App Experience scores compared to the overall Voice App Experience of 1.8 and 1.3 points respectively. By contrast, the small changes in Orange and T-Mobile’s scores were not statistically significant.

Plus wins the 5G Download Speed award outright, with a score of 127.5 Mbps, commanding an impressive lead over its rivals. Our users on Plus’s network enjoyed average 5G download speeds more than twice as fast as users connecting with Orange and Play which are in a statistical tie for second place.Orange, Play and T-Mobile all used the 2100 MHz band for their 5G roll-outs, while Plus decided to go with the 2.6 GHz band. This would explain Plus’s winning margin over its competitors for this award, as using a higher frequency band with a larger capacity would result in faster speeds experienced by mobile user.

Plus’s first place and the score is even more outstanding in the context of the overall Download Speed Experience award, where the operator came last with a score of 23.3 Mbps, lagging behind its competitors. Plus saw an impressive 5G to overall uplift of 5.5 times. compared to 86.7% for Play, 78.4% for Orange and 54.1% for T-Mobile.

Orange wins both upload speed awards outright — Upload Speed Experience and 5G Upload Speed Experience. Our 5G users in Poland enjoyed the fastest average 5G upload speeds on Orange’s network, clocking in at 24.9 Mbps. T-Mobile takes the runner-up spot with a score of 20.4 Mbps.

Orange saw the highest 5G Upload Speed Experience to overall Upload Speed Experience uplift in upload speeds. Our users on this network saw average 5G upload speeds 2.8 times faster than what our overall measurements showed for this operator. By comparison — both Plus and T-Mobile saw an uplift of 2.4 times, while Play’s 5G Upload Speed Experience was twice as fast as its overall Upload Speed Experience.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Orange

Play

Plus

T-Mobile

Availability
5G Availability
5G Reach
Availability
% of time
Orange
98.0
Play
98.0
Plus
95.2
T-Mobile
97.3
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Orange
9.9
Play
13.1
Plus
14.0
T-Mobile
13.4
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Reach
in 0-10 points
Orange
2.3
Play
3.2
Plus
2.8
T-Mobile
2.6
0 1 2 3 4
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Orange and Play jointly win Availability, with identical scores of 98% — which is the proportion of time our Orange and Play users had either a 3G, 4G or 5G connection. T-Mobile followed closely, with just 0.7 percentage points behind both winners. Our users connected to 3G, 4G or 5G services at least 95% of the time across all the operators in Poland.

There was a three-way statistical tie between Play, Plus and T-Mobile for 5G Availability and so these three operators are joint winners of this award. Our users on these networks connected to 5G services between 13.1% and 14% of the time. Orange lagged behind the three winners, with a score of 9.9%.

Similar to 5G Availability — Play, Plus and T-Mobile share the victory in 5G Reach, with scores of 2.6-3.2 points on a 10-point scale. Orange falls short of joining the winners’ podium, with a score of 2.3 points.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Definitions

5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Orange
80.3
Play
67.9
Plus
70.1
T-Mobile
82.6
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Orange
91.5
Play
87.4
Plus
86.0
T-Mobile
91.1
0 24 48 72 96
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

T-Mobile wins its only award outright this time around for Excellent Consistent Quality. This means it was the network that met the minimum recommended performance thresholds for HD video, group video conference calls and gaming in 82.6% of users’ tests — which was the highest result in Poland. T-Mobile wins this award 2.3 percentage points ahead of second-placed Orange — and both operators exceed the 80% mark in this category. Plus and Play’s results were farther behind — 70.1% and 67.9%, respectively.

Orange met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing in 91.5% of users’ tests. It secures the Core Consistent Quality award with a winning margin of 0.4 points over second-placed T-Mobile and 4.2 points over third-placed Play.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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