Honduras

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sneha Phatak, Research Analyst Data Collection Period: Feb 01 - May 01, 2022

Honduras

Mobile Network Experience Report
May 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sneha Phatak, Research Analyst

Data Collection Period: Feb 01 - May 01, 2022

Key Findings

Claro wins the Download and Upload Speed Experience awards outright by a significant margin

Our users in Honduras enjoyed both the fastest download and upload speeds on Claro’s network. Claro users clocked up average download speeds of 27.6 Mbps — 2.4 times faster than our users on rival Tigo who had average download speeds of 11.5 Mbps. Claro also wins the Upload Speed Experience award outright with average speeds of 12.1 Mbps, 1.6 times faster than Tigo which clocked up average upload speeds of 7.6 Mbps.

Claro is the sole winner of the Availability award

Claro is the outright winner of the Availability award with an impressive score of 97.5%. This means that our Claro users in Honduras connected to a 3G or 4G network 97.5% of the time. It had a 6.3 percentage point lead over second placed Tigo which scored 91.2%.

Our users had the best Video, Games and Voice App Experience with Claro

Claro takes the lead in all three experiential metrics — Video, Games and Voice App Experience, again with substantial margins. Claro had a Video Experience Score of 46.1 points, giving it a 15.1 point lead over second placed Tigo. It also wins the Games Experience award outright with a score of 53.9 points taking a lead of 15.2 points over Tigo. For Voice App Experience, the gap between Claro and Tigo was 9.3 points, Claro leading with a score of 77.5 points.

Tigo triumphs in 4G Coverage Experience

Tigo takes home its only outright victory for 4G Coverage Experience. The operator scored 6.2 points on a 10 point scale. This means our users on Tigo’s network connected to 4G services in more than six out of 10 locations they visited. Claro comes second, 2.1 points behind the winner.

Claro sweeps both Consistent Quality awards

Claro wins the Excellent and Core Consistent Quality awards by large margins. For Excellent Consistent Quality, Claro commanded a lead of 19.5 percentage points over second-placed Tigo while it had a massive 22.3 percentage point lead over Tigo for Core Consistent Quality. Our measures of consistent quality quantify how often users’ experience on a network was sufficient to support common applications’ requirements. Excellent Consistent Quality analyzes the percentage of users' tests that met the minimum recommended thresholds for watching HD video, completing group video conference calls and playing games. Core Consistent Quality uses thresholds for less demanding applications.

Mobile Experience Awards

May 2022, Honduras Report
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Market Overview

With eight outright wins out of 10 categories available, Claro dominates the award table in our first ever Mobile Network Experience report on Honduras. The operator wins all five overall experience awards as well as Availability and both consistency awards. On the other hand, Tigo claims an outright win for the 4G Coverage Experience award and the two operators share the 4G Availability award.

In this report we examine the mobile network experience of the two main mobile network operators in Honduras: Claro and Tigo, over a period of 90 days starting on February 1, 2022 and ending on May 1, 2022, to see how they performed.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Claro
46.1
Tigo
31.1
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Claro
53.9
Tigo
38.7
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Claro
77.5
Tigo
68.1
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Claro
27.6
Tigo
11.5
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Claro
12.1
Tigo
7.6
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Our Claro users had the best available experience in Honduras while streaming video on a mobile network, making Claro the outright winner of the Video Experience award with a score of 46.1 points. Trailing by 15.1 points, Tigo comes in second with a score of 31.1 points on a 100-point scale.

Claro wins the battle when it comes to playing multiplayer mobile games over cellular connections with a score of 53.9 points followed by Tigo which scored 38.7 points. These scores indicate that both the operators need considerable improvement when it comes to real-time mobile gaming. These scores place either in the Poor (40-65) category where most users found the experience unacceptable seeing a delay in the gameplay or in the Very Poor (Under 40) category meaning nearly all users found the experience unacceptable and experienced a noticeable delay within the game, with most of them not feeling like they had control of the gameplay.

Claro claims the Voice App Experience award with a score of 77.5 points on a 100 point scale. This means that our users on Claro’s network had the best available experience when using over-the-top (OTT) mobile voice apps such as WhatsApp, Skype and Facebook Messenger. Trailing by 9.3 points, Tigo was in second place with a score of 68.1 points. Claro placed in the Acceptable (74-80) category meaning some users were satisfied with the experience while Tigo placed in the Poor (66-74) category meaning many users on its network were dissatisfied with the service and experienced call quality impairments such as distortion and clicking sounds.

Our users in Honduras enjoyed the fastest download speeds on Claro’s network. As a result, Claro is the outright winner of the Download Speed Experience award. The operator clocked up average download speeds of 27.6 Mbps, a 2.4 times increase over Tigo users' average speed of 11.5 Mbps.

Like Download Speed Experience, the fastest average upload speeds reported by our users in Honduras were also seen on Claro’s network. With overall average upload speeds of 12.1 Mbps, Claro is the outright winner for the Upload Speed Experience award. The operator was 1.6 times faster than second placed Tigo which had average upload speeds of 7.6 Mbps.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Claro

Tigo

Availability
4G Availability
4G Coverage Experience
Availability
% of time
Claro
97.5
Tigo
91.2
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Availability
% of time
Claro
79.9
Tigo
82.2
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Coverage Experience
in 0-10 points
Claro
4.1
Tigo
6.2
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Claro is the outright winner of the Availability award with our users spending 97.5% of their time on the operator's network connected to 3G or 4G technology. Tigo placed second, 6.3 percentage points behind Claro.

Claro and Tigo are joint winners of the 4G Availability award, as their scores of 79.9-82.2% are statistically tied. This means that our 4G users in Honduras were able to connect to 4G around four times out of five, regardless of their choice of mobile operator.

Tigo wins the award for 4G Coverage Experience, meaning our Tigo users received a 4G signal in the most locations out of all those visited by our users across both operators in Honduras. This was Tigo's only outright win in this report with a score of 6.2 points on a 10 point scale, a 2.1 point lead over Claro's score of 4.1 points.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Claro
63.9
Tigo
44.4
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Claro
84.6
Tigo
62.3
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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