Tunisia

Mobile Network Experience Report
April 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sneha Phatak, Research Analyst Data Collection Period: Dec 01 - Feb 28, 2022

Tunisia

Mobile Network Experience Report
April 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Sneha Phatak, Research Analyst

Data Collection Period: Dec 01 - Feb 28, 2022

Key Findings

Orange wins the Games Experience award

When it comes to playing multiplayer games on a cellular network, our Tunisian users had the best available experience on Orange’s network. The operator scored 49.1 points on a 100 point scale. Ooredoo and Tunisie Telecom are in a two-way statistical tie for second place with scores in the 41.0-41.6 range.

Orange is the clear winner of the Voice App Experience award

Our users on Orange’s network received the best available experience when using over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — scoring 76.2 points and placed in the Acceptable (74-80) category. Ooredoo and Tunisie Telecom are in joint second place with scores just above 68 points.

Ooredoo and Orange jointly win both the extent awards

With scores in the 95.6-96 range, Ooredoo and Orange tie for first place for the Availability award meaning users on the two operators’ networks spent most (> 95%) of their time connected to a 3G or 4G signal. Tunisie Telecom followed close behind with a score of 94.5%. Ooredoo and Orange are also in a two-way tie for 4G Coverage Experience award with scores of 5.5-5.6 points (on a 10 point scale) respectively followed by Tunisie Telecom which scored 5.2 points.

Ooredoo and Tunisie Telecom share the prize for Video and both Speed Experience awards

Looking at the quality of mobile video experienced by Opensignal users on real-world video streams, Ooredoo and Tunisie Telecom stand out with a two-way tie for first place for the Video Experience award. Our Tunisian users also saw the fastest average download and upload speeds on Ooredoo and Tunisie Telecom’s networks. The operators clocked up average download speeds of 19.7-20.8 Mbps and average upload speeds of over 8 Mbps.

Ooredoo and Tunisie Telecom are joint winners for the Excellent Consistent Quality award

Ooredoo and Tunisie Telecom share yet another award for Excellent Consistent Quality with 68-68.3% of users’ tests on these operators’ networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. For Core Consistent Quality, Ooredoo emerges as the outright winner with a score of 83.9%. Orange and Tunisie Telecom are in a statistical tie for second place. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Mobile Experience Awards

April 2022, Tunisia Report
Download Image

Market Overview

With six out of nine awards being shared by two operators, our latest evaluation of the Tunisian mobile network experience highlights the fierce competition in this market. Ooredoo is the leading operator as it has the largest haul of awards. The operator has an outright win for Core Consistent Quality and is a joint winner for six other awards. Orange and Tunisie Telecom both have four wins each either as sole or joint winners. While Orange claims two outright wins for Games and Voice App Experience awards and jointly wins the extent awards with Ooredoo, Tunisie Telecom shares all its four wins with Ooredoo.

Our results in this report are based on measurements collected across all major mobile operators in Tunisia – Ooredoo, Orange and Tunisie Telecom – over the period of 90 days between December 1, 2021 and February 28, 2022, to see how they fared.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Ooredoo
49.1
Orange
43.8
Tunisie Telecom
48.6
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience
in 0-100 points
Ooredoo
41.6
Orange
49.1
Tunisie Telecom
41.0
0 14 28 42 56
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Ooredoo
68.9
Orange
76.2
Tunisie Telecom
68.2
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Ooredoo
19.7
Orange
16.4
Tunisie Telecom
20.8
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Ooredoo
8.0
Orange
7.0
Tunisie Telecom
8.1
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

Learn more

Ooredoo

Orange

Tunisie Telecom

Availability
4G Coverage Experience
Availability
% of time
Ooredoo
96.0
Orange
95.6
Tunisie Telecom
94.5
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Coverage Experience
in 0-10 points
Ooredoo
5.6
Orange
5.5
Tunisie Telecom
5.2
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Ooredoo
68.3
Orange
63.6
Tunisie Telecom
68.0
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Core Consistent Quality
% of tests
Ooredoo
83.9
Orange
81.6
Tunisie Telecom
81.5
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

The Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated using data from our sister company Tutela and uses its methodology, full details of which can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

Check how your internet connection impacts your favorite apps with the Meteor App