Malaysia

Mobile Network Experience Report
April 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst Data Collection Period: Dec 01 - Feb 28, 2022

Malaysia

Mobile Network Experience Report
April 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: Dec 01 - Feb 28, 2022

Key Findings

Maxis has the edge in Malaysia's Video and Games Experience

Smartphone users on Maxis had the best experience when streaming videos and playing multiplayer mobile games. By virtue of this, Maxis is the outright winner of the Video Experience and Games Experience awards in Malaysia.

DiGi comes top for Download Speed Experience

DiGi is the outright winner of the Download Speed Experience award. DiGi users experienced the fastest overall mobile download speeds in Malaysia, 17.6 Mbps on average — 8% (1.3 Mbps) faster than Maxis users, 37.5%-40.4% faster than U Mobile and Unifi users, and almost 84% faster than those on Celcom.

Maxis wins a close-run race for the Upload Speed Experience award

Our Maxis users observed the fastest upload speeds in Malaysia. As a result, Maxis claims the Upload Speed Experience award with a score of 7.3 Mbps — 3.6% (0.3 Mbps) higher than second-placed U Mobile, and more than three times as fast as last-placed operator Yes.

Yes leads the pack in Availability, but Celcom is ahead in 4G Coverage Experience

Yes solely wins the Availability award in Malaysia as our users on its network spent the greatest proportion of time connected to mobile services (3G, 4G and 5G) — 98.5%. On the other hand, Celcom is the winner in 4G Coverage Experience with a score of 9.1 on a 10 point scale — ahead of Maxis and DiGi's identical scores of 8.5 points.

DiGi takes the award for Excellent Consistent Quality, while Unifi wins Core Consistent Quality

DiGi leads on the measure of Excellent Consistent Quality by meeting the minimum recommended performance thresholds in 62% of users' tests for HD video, group video conference calls, and gaming. For Core Consistent Quality, Unifi emerges as the outright winner with a score of 85.1%, followed by DiGi with 83.6%.

Mobile Experience Awards

April 2022, Malaysia Report
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Market Overview

Early last year, Malaysia’s government announced the decision to roll out 5G services on a single national wholesale 5G network — Digital Nasional Berhad (DNB) — created as a special purpose vehicle for the deployment. However, while the goal is for DNB to make 5G available nationwide by 2023, it continues to face challenges. In particular there has been ongoing debate on the precise commercial terms for telecom operators to use the network. Currently, only Yes and Unifi have signed up with DNB. As of April, other operators, including Celcom, DiGi, Maxis and U Mobile, were still in talks with the Malaysian Communications and Multimedia Commission (MCMC) and had yet to reach an agreement.

While 5G may now be Malaysia's key area of focus, 4G still plays a vital role because that's the network consumers spend most of their time connected to. Also, strong 4G networks will pave the road for a smoother transition to next-generation 5G networks.

In this report, we've analyzed the mobile network experience of all our users in Malaysia across six major networks — Celcom, DiGi, Maxis, U Mobile, Unifi and Yes — over the period of 90 days between December 1, 2021, and February 28, 2022, to see how they stack up on different aspects of mobile experience. In addition to the national analysis, we've also examined the mobile network experience across Malaysia's major provinces.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Celcom
34.2
DiGi
40.7
Maxis
43.3
U Mobile
41.5
Unifi
39.4
Yes
30.1
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Celcom
60.6
DiGi
61.0
Maxis
66.1
U Mobile
62.5
Unifi
62.1
Yes
55.6
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Voice App Experience
in 0-100 points
Celcom
74.7
DiGi
76.1
Maxis
76.8
U Mobile
76.9
Unifi
76.6
Yes
75.3
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
Celcom
9.6
DiGi
17.6
Maxis
16.3
U Mobile
12.8
Unifi
12.5
Yes
10.9
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience
in Mbps
Celcom
4.5
DiGi
5.9
Maxis
7.3
U Mobile
7.0
Unifi
2.7
Yes
2.2
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Opensignal analysis of the quality of experience while streaming video content on smartphones shows that Maxis users had the best Video Experience in Malaysia. Maxis wins the Video Experience award with an overall score of 43.3 points on a 100 point scale — 1.8 and 2.7 points ahead of U Mobile and DiGi which scored 41.5 and 40.7 points, respectively. The three operators placed in the Fair category (40-55), while Celcom, Unifi and Yes placed one category lower with 34.2, 39.4 and 30.1 points, respectively.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Looking at the quality of multiplayer mobile gaming, our Maxis users reported the best available experience in Malaysia. Maxis not only wins our Games Experience award, but it is the only operator to garner a Fair (65-75) rating. With a score of 66.1 points, Maxis commands a significant lead of 3.6-4 points over U Mobile and Unifi, which are in a dead-heat for second place.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

U Mobile wins the Voice App Experience award with 76.9 points (out of 100). However, we saw very close competition, with just 2.2 points separating the scores of all six operators. These scores indicate that the typical quality of experience while using over-the-top (OTT) voice app services such as WhatsApp, Skype and Facebook Messenger in Malaysia placed in the Acceptable (74-80) category.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

DiGi is the winner of the Download Speed Experience award, as our users on its network reported the highest average download speeds in Malaysia — 17.6 Mbps. Maxis follows closely with a Download Speed Experience score of 16.3 Mbps, while U Mobile and Unifi place further behind with 12.8 Mbps and 12.5 Mbps, respectively. Meanwhile, Celcom was the only operator with a Download Speed Experience score lower than 10 Mbps.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Our users on Maxis reported the top Upload Speed Experience with speeds averaging 7.3 Mbps — 0.3 Mbps faster than those on U Mobile. As a result, Maxis wins the Upload Speed Experience award in Malaysia.

While download speeds get all the attention, upload speeds are becoming increasingly important in mobile services with changing usage patterns and data-consumption habits. For example, mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are increasingly creating and sharing content rather than just consuming it, which gives operators with the fastest upload speeds a distinct advantage.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

When analyzing Video Experience in Malaysia by region, the national winner Maxis collects wins across all regions, including outright wins in Johor, Perak, Selangor, as well as the capital region of Kuala Lumpur, and joint wins in the remaining 11 regions. Maxis shared the top spot with DiGi in Melaka and with U Mobile in Kedah, Kelantan and Terengganu. Meanwhile, these three operators jointly win in Negeri Sembilan, Pahang and Perlis. Further, Maxis and U Mobile also jointly win Video Experience with Unifi in Pulau Pinang, Sabah, as well as Sarawak, where we see a four-way split between these three operators and DiGi.

Likewise, Maxis also either wins or jointly wins in Games Experience across all regions. However, in this case, Maxis collected outright wins in nine regions.

Moving on to Malaysia's regional mobile internet speeds, DiGi leads in Download Speed Experience. The operator wins outright in 12 out of 15 regions and shares regional awards for Download Speed Experience with Maxis in Putrajaya and Selangor, where our users reported no statistical difference between the Download Speed Experience on Maxis and DiGi. Meanwhile, Kuala Lumpur was the only region where another operator wins outright as Yes users saw the top Download Speed Experience in the region.

On the other hand, U Mobile leads Malaysia's regional Upload Speed Experience by winning outright in nine regions and collecting a joint win alongside Maxis in Pahang. Meanwhile, Maxis wins outright in five regions, including Kuala Lumpur.

Regional Analysis Summary: Malaysia, Mobile Network Experience Report, April 2022

Region
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Johor
M
M
U
D
U
Kedah
M
U
M
D
M
U
D
U
Kelantan
M
U
C
M
M
D
U
Kuala Lumpur
M
M
M
Y
M
Melaka
D
M
M
D
M
U
D
U
Negeri Sembilan
D
M
U
M
D
M
D
U
Pahang
D
M
U
M
D
M
U
D
M
U
Perak
M
M
D
M
Y
D
M
Perlis
D
M
U
M
U
U
D
U
Pulau Pinang
M
U
U
M
U
U
D
M
Putrajaya
C
D
M
U
D
M
D
M
D
M
M
Sabah
M
U
U
M
U
U
U
U
D
U
Sarawak
D
M
U
U
M
U
U
D
U
Selangor
M
M
M
D
M
M
Terengganu
M
U
C
M
M
U
D
U
Mobile Network Experience Report | April 2022 | © Opensignal Limited Download Image
Selected region
  • J-R
    • Johor
    • Kedah
    • Kelantan
    • Kuala Lumpur
    • Melaka
    • Negeri Sembilan
    • Pahang
    • Perak
    • Perlis
    • Pulau Pinang
    • Putrajaya
  • S-Z
    • Sabah
    • Sarawak
    • Selangor
    • Terengganu
Video Experience
in Johor
in 0-100 points
Celcom
34.7
DiGi
42.2
Maxis
44.2
U Mobile
42.6
Unifi
41.3
Yes
32.7
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Games Experience
in Johor
in 0-100 points
Celcom
62.4
DiGi
63.8
Maxis
67.2
U Mobile
64.1
Unifi
63.2
Yes
57.4
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Voice App Experience
in Johor
in 0-100 points
Celcom
76.1
DiGi
77.1
Maxis
76.6
U Mobile
78.0
Unifi
77.1
Yes
76.2
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Download Speed Experience
in Johor
in Mbps
Celcom
9.8
DiGi
18.5
Maxis
16.3
U Mobile
12.4
Unifi
12.9
Yes
10.2
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Upload Speed Experience
in Johor
in Mbps
Celcom
4.4
DiGi
5.7
Maxis
6.6
U Mobile
7.4
Unifi
2.9
Yes
2.3
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Video Experience
in Kedah
in 0-100 points
Celcom
30.7
DiGi
37.1
Maxis
40.2
U Mobile
41.0
Unifi
34.4
Yes
28.5
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Games Experience
in Kedah
in 0-100 points
Celcom
59.9
DiGi
61.7
Maxis
64.9
U Mobile
61.0
Unifi
58.6
Yes
52.3
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Voice App Experience
in Kedah
in 0-100 points
Celcom
75.2
DiGi
76.5
Maxis
76.5
U Mobile
77.0
Unifi
75.2
Yes
74.0
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Download Speed Experience
in Kedah
in Mbps
Celcom
8.1
DiGi
15.5
Maxis
13.6
U Mobile
11.6
Unifi
10.5
Yes
8.2
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Upload Speed Experience
in Kedah
in Mbps
Celcom
4.2
DiGi
5.0
Maxis
6.1
U Mobile
6.7
Unifi
2.1
Yes
1.9
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Video Experience
in Kelantan
in 0-100 points
Celcom
29.3
DiGi
35.0
Maxis
37.8
U Mobile
37.2
Unifi
33.0
Yes
22.5
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Games Experience
in Kelantan
in 0-100 points
Celcom
59.0
DiGi
55.4
Maxis
60.8
U Mobile
55.2
Unifi
57.1
Yes
49.9
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Voice App Experience
in Kelantan
in 0-100 points
Celcom
73.6
DiGi
73.3
Maxis
75.4
U Mobile
74.2
Unifi
73.9
Yes
71.8
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Download Speed Experience
in Kelantan
in Mbps
Celcom
7.2
DiGi
13.8
Maxis
11.9
U Mobile
11.3
Unifi
9.1
Yes
6.4
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Upload Speed Experience
in Kelantan
in Mbps
Celcom
3.7
DiGi
4.0
Maxis
4.9
U Mobile
5.4
Unifi
2.0
Yes
1.6
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Video Experience
in Kuala Lumpur
in 0-100 points
Celcom
45.4
DiGi
47.2
Maxis
50.0
U Mobile
43.1
Unifi
43.9
Yes
35.4
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Games Experience
in Kuala Lumpur
in 0-100 points
Celcom
71.8
DiGi
70.0
Maxis
75.5
U Mobile
66.6
Unifi
68.9
Yes
62.8
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Voice App Experience
in Kuala Lumpur
in 0-100 points
Celcom
78.5
DiGi
78.3
Maxis
80.2
U Mobile
77.4
Unifi
78.0
Yes
76.6
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Download Speed Experience
in Kuala Lumpur
in Mbps
Celcom
18.4
DiGi
21.6
Maxis
24.7
U Mobile
13.8
Unifi
15.9
Yes
29.6
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Upload Speed Experience
in Kuala Lumpur
in Mbps
Celcom
7.9
DiGi
8.7
Maxis
11.6
U Mobile
8.1
Unifi
3.4
Yes
4.2
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Video Experience
in Melaka
in 0-100 points
Celcom
36.0
DiGi
42.8
Maxis
45.0
U Mobile
42.1
Unifi
40.8
Yes
31.8
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Games Experience
in Melaka
in 0-100 points
Celcom
64.3
DiGi
66.3
Maxis
69.2
U Mobile
62.9
Unifi
60.7
Yes
57.2
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Voice App Experience
in Melaka
in 0-100 points
Celcom
76.8
DiGi
77.9
Maxis
77.4
U Mobile
77.4
Unifi
76.6
Yes
76.3
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Download Speed Experience
in Melaka
in Mbps
Celcom
10.8
DiGi
17.7
Maxis
16.5
U Mobile
13.5
Unifi
12.0
Yes
9.3
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Upload Speed Experience
in Melaka
in Mbps
Celcom
4.6
DiGi
6.0
Maxis
6.7
U Mobile
7.2
Unifi
2.6
Yes
2.2
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Video Experience
in Negeri Sembilan
in 0-100 points
Celcom
36.4
DiGi
42.8
Maxis
42.6
U Mobile
41.6
Unifi
38.0
Yes
30.8
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Games Experience
in Negeri Sembilan
in 0-100 points
Celcom
63.6
DiGi
66.1
Maxis
68.9
U Mobile
62.1
Unifi
58.8
Yes
56.6
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Voice App Experience
in Negeri Sembilan
in 0-100 points
Celcom
76.4
DiGi
77.6
Maxis
77.4
U Mobile
76.7
Unifi
75.0
Yes
75.9
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Download Speed Experience
in Negeri Sembilan
in Mbps
Celcom
11.2
DiGi
19.4
Maxis
15.5
U Mobile
13.9
Unifi
11.4
Yes
9.3
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Upload Speed Experience
in Negeri Sembilan
in Mbps
Celcom
4.9
DiGi
6.1
Maxis
6.4
U Mobile
6.7
Unifi
2.8
Yes
1.9
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Video Experience
in Pahang
in 0-100 points
Celcom
34.2
DiGi
42.5
Maxis
41.6
U Mobile
43.2
Unifi
36.3
Yes
31.1
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Games Experience
in Pahang
in 0-100 points
Celcom
63.5
DiGi
62.7
Maxis
66.1
U Mobile
63.1
Unifi
60.8
Yes
55.3
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Voice App Experience
in Pahang
in 0-100 points
Celcom
75.7
DiGi
76.2
Maxis
76.3
U Mobile
76.5
Unifi
74.7
Yes
75.4
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Download Speed Experience
in Pahang
in Mbps
Celcom
9.8
DiGi
19.7
Maxis
16.0
U Mobile
15.2
Unifi
11.2
Yes
9.6
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Upload Speed Experience
in Pahang
in Mbps
Celcom
4.8
DiGi
5.9
Maxis
6.8
U Mobile
7.1
Unifi
2.4
Yes
2.0
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Video Experience
in Perak
in 0-100 points
Celcom
33.0
DiGi
41.4
Maxis
43.2
U Mobile
39.7
Unifi
37.3
Yes
31.0
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Games Experience
in Perak
in 0-100 points
Celcom
61.8
DiGi
63.5
Maxis
66.3
U Mobile
62.1
Unifi
62.1
Yes
56.6
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Voice App Experience
in Perak
in 0-100 points
Celcom
75.7
DiGi
76.9
Maxis
76.5
U Mobile
76.4
Unifi
75.6
Yes
76.4
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Download Speed Experience
in Perak
in Mbps
Celcom
9.3
DiGi
18.9
Maxis
15.6
U Mobile
12.2
Unifi
11.9
Yes
9.9
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Upload Speed Experience
in Perak
in Mbps
Celcom
4.5
DiGi
5.8
Maxis
6.6
U Mobile
6.2
Unifi
2.5
Yes
2.1
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Video Experience
in Perlis
in 0-100 points
Celcom
33.3
DiGi
36.8
Maxis
38.3
U Mobile
41.3
Unifi
31.8
Yes
33.6
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Games Experience
in Perlis
in 0-100 points
Celcom
58.4
DiGi
58.7
Maxis
60.6
U Mobile
64.5
Unifi
53.3
Yes
49.6
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Voice App Experience
in Perlis
in 0-100 points
Celcom
74.7
DiGi
75.3
Maxis
74.2
U Mobile
77.8
Unifi
72.1
Yes
74.0
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Download Speed Experience
in Perlis
in Mbps
Celcom
9.1
DiGi
14.7
Maxis
11.4
U Mobile
12.1
Unifi
10.8
Yes
10.6
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Upload Speed Experience
in Perlis
in Mbps
Celcom
4.8
DiGi
4.8
Maxis
5.3
U Mobile
7.0
Unifi
2.1
Yes
2.4
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Video Experience
in Pulau Pinang
in 0-100 points
Celcom
36.3
DiGi
42.2
Maxis
44.9
U Mobile
43.5
Unifi
42.5
Yes
31.8
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Games Experience
in Pulau Pinang
in 0-100 points
Celcom
63.1
DiGi
64.9
Maxis
68.7
U Mobile
65.2
Unifi
64.4
Yes
57.9
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Voice App Experience
in Pulau Pinang
in 0-100 points
Celcom
76.6
DiGi
77.4
Maxis
77.7
U Mobile
78.4
Unifi
78.2
Yes
76.0
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Download Speed Experience
in Pulau Pinang
in Mbps
Celcom
11.3
DiGi
18.6
Maxis
16.0
U Mobile
12.5
Unifi
13.7
Yes
8.9
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Upload Speed Experience
in Pulau Pinang
in Mbps
Celcom
5.3
DiGi
6.5
Maxis
8.3
U Mobile
7.9
Unifi
2.9
Yes
2.1
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Video Experience
in Putrajaya
in 0-100 points
Celcom
46.2
DiGi
49.9
Maxis
49.5
U Mobile
46.2
Unifi
41.7
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Games Experience
in Putrajaya
in 0-100 points
Celcom
72.5
DiGi
73.5
Maxis
77.1
U Mobile
67.2
Unifi
63.7
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Voice App Experience
in Putrajaya
in 0-100 points
Celcom
78.6
DiGi
79.8
Maxis
80.9
U Mobile
76.9
Unifi
76.3
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Download Speed Experience
in Putrajaya
in Mbps
Celcom
19.3
DiGi
23.2
Maxis
25.0
U Mobile
14.0
Unifi
15.5
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Upload Speed Experience
in Putrajaya
in Mbps
Celcom
8.2
DiGi
8.7
Maxis
9.9
U Mobile
8.0
Unifi
3.5
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Video Experience
in Sabah
in 0-100 points
Celcom
25.8
DiGi
32.5
Maxis
35.4
U Mobile
36.3
Unifi
33.8
Yes
24.3
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Games Experience
in Sabah
in 0-100 points
Celcom
48.2
DiGi
48.7
Maxis
53.1
U Mobile
51.1
Unifi
54.6
Yes
43.0
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Voice App Experience
in Sabah
in 0-100 points
Celcom
68.5
DiGi
72.1
Maxis
71.8
U Mobile
73.2
Unifi
74.5
Yes
71.4
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Download Speed Experience
in Sabah
in Mbps
Celcom
6.6
DiGi
13.6
Maxis
12.3
U Mobile
11.0
Unifi
10.1
Yes
7.3
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Upload Speed Experience
in Sabah
in Mbps
Celcom
3.1
DiGi
5.1
Maxis
5.4
U Mobile
6.3
Unifi
2.1
Yes
1.6
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Video Experience
in Sarawak
in 0-100 points
Celcom
25.3
DiGi
38.7
Maxis
38.8
U Mobile
40.3
Unifi
37.3
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Games Experience
in Sarawak
in 0-100 points
Celcom
47.3
DiGi
54.1
Maxis
55.7
U Mobile
53.6
Unifi
57.0
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Voice App Experience
in Sarawak
in 0-100 points
Celcom
68.3
DiGi
73.8
Maxis
73.1
U Mobile
73.6
Unifi
75.3
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Download Speed Experience
in Sarawak
in Mbps
Celcom
5.9
DiGi
18.5
Maxis
14.9
U Mobile
15.0
Unifi
11.9
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Upload Speed Experience
in Sarawak
in Mbps
Celcom
3.3
DiGi
5.5
Maxis
5.9
U Mobile
6.6
Unifi
2.4
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Video Experience
in Selangor
in 0-100 points
Celcom
40.1
DiGi
44.3
Maxis
46.5
U Mobile
41.5
Unifi
41.7
Yes
30.2
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Games Experience
in Selangor
in 0-100 points
Celcom
67.9
DiGi
67.1
Maxis
71.7
U Mobile
64.6
Unifi
65.0
Yes
58.8
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Voice App Experience
in Selangor
in 0-100 points
Celcom
77.0
DiGi
77.8
Maxis
79.0
U Mobile
76.9
Unifi
77.4
Yes
76.3
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Download Speed Experience
in Selangor
in Mbps
Celcom
13.5
DiGi
20.2
Maxis
20.1
U Mobile
13.1
Unifi
13.8
Yes
10.4
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Upload Speed Experience
in Selangor
in Mbps
Celcom
5.7
DiGi
7.0
Maxis
9.3
U Mobile
7.1
Unifi
2.9
Yes
2.1
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Video Experience
in Terengganu
in 0-100 points
Celcom
32.7
DiGi
39.3
Maxis
40.7
U Mobile
42.8
Unifi
36.7
Yes
26.7
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Games Experience
in Terengganu
in 0-100 points
Celcom
65.0
DiGi
60.8
Maxis
64.9
U Mobile
61.7
Unifi
60.0
Yes
54.5
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Voice App Experience
in Terengganu
in 0-100 points
Celcom
75.9
DiGi
75.6
Maxis
76.1
U Mobile
76.7
Unifi
74.8
Yes
74.7
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Download Speed Experience
in Terengganu
in Mbps
Celcom
8.6
DiGi
16.0
Maxis
14.8
U Mobile
15.0
Unifi
12.1
Yes
8.8
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Upload Speed Experience
in Terengganu
in Mbps
Celcom
4.7
DiGi
5.4
Maxis
6.1
U Mobile
7.0
Unifi
2.4
Yes
1.9
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Celcom

DiGi

Maxis

U Mobile

Unifi

Yes

Availability
4G Coverage Experience
Availability
% of time
Celcom
95.5
DiGi
93.7
Maxis
95.4
U Mobile
97.8
Unifi
95.0
Yes
98.5
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Celcom
9.1
DiGi
8.5
Maxis
8.5
U Mobile
7.5
Unifi
6.9
Yes
6.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Yes wins the Availability award, as our users across all six national networks spent the most time connected to a cellular signal (3G, 4G or 5G) on Yes' network — 98.5% on average. U Mobile places second with a score of 97.8%, while DiGi was the only operator to score below 95%. These scores mean that smartphone users in Malaysia connected to a mobile broadband service more than 95 out of 100 times on average on at least five out of six networks.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Celcom claims the 4G Coverage Experience award with an impressive score of 9.1 points on a 10 point scale — 0.6 points ahead of Maxis and DiGi that are in a joint second place — which means our Celcom users connected to the 4G network in more than 90 out of 100 locations visited by users of all network operators.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Regional Analysis

Looking at regional Availability, the national winner — Yes — wins in 13 regions. Yes wins outright in four regions — Negeri Sembilan, Pahang, Perak and Selangor — and collected joint wins in the remaining nine alongside U Mobile. These include Kedah — where Yes and U Mobile share the victory with Celcom — and Perlis — where the three operators are joined by DiGi and Maxis in a five-way split for first place.

Regional Analysis Summary: Malaysia, Mobile Network Experience Report, April 2022

Region
Availability
Johor
U
Y
Kedah
C
U
Y
Kelantan
U
Y
Kuala Lumpur
U
Y
Melaka
U
Y
Negeri Sembilan
Y
Pahang
Y
Perak
Y
Perlis
C
D
M
U
Y
Pulau Pinang
U
Y
Putrajaya
C
D
M
U
Sabah
U
Y
Sarawak
M
U
U
Selangor
Y
Terengganu
U
Y
Mobile Network Experience Report | April 2022 | © Opensignal Limited Download Image
Selected region
  • J-R
    • Johor
    • Kedah
    • Kelantan
    • Kuala Lumpur
    • Melaka
    • Negeri Sembilan
    • Pahang
    • Perak
    • Perlis
    • Pulau Pinang
    • Putrajaya
  • S-Z
    • Sabah
    • Sarawak
    • Selangor
    • Terengganu
Availability
in Johor
% of time
Celcom
96.0
DiGi
93.9
Maxis
94.9
U Mobile
98.5
Unifi
94.5
Yes
98.3
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Availability
in Kedah
% of time
Celcom
97.1
DiGi
94.4
Maxis
95.9
U Mobile
97.8
Unifi
93.1
Yes
98.2
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Availability
in Kelantan
% of time
Celcom
93.8
DiGi
90.9
Maxis
95.3
U Mobile
96.2
Unifi
92.2
Yes
97.3
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Availability
in Kuala Lumpur
% of time
Celcom
97.2
DiGi
96.1
Maxis
96.7
U Mobile
98.3
Unifi
96.0
Yes
98.0
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Availability
in Melaka
% of time
Celcom
96.7
DiGi
95.1
Maxis
95.8
U Mobile
98.4
Unifi
94.9
Yes
99.1
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Availability
in Negeri Sembilan
% of time
Celcom
96.1
DiGi
93.7
Maxis
95.0
U Mobile
97.3
Unifi
94.0
Yes
99.1
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Availability
in Pahang
% of time
Celcom
95.6
DiGi
92.0
Maxis
94.6
U Mobile
96.1
Unifi
92.4
Yes
97.9
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Availability
in Perak
% of time
Celcom
96.5
DiGi
94.1
Maxis
95.0
U Mobile
97.2
Unifi
94.5
Yes
98.9
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Availability
in Perlis
% of time
Celcom
98.0
DiGi
95.4
Maxis
95.8
U Mobile
98.2
Unifi
94.1
Yes
99.4
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Availability
in Pulau Pinang
% of time
Celcom
97.3
DiGi
95.6
Maxis
96.1
U Mobile
98.6
Unifi
96.9
Yes
99.3
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Availability
in Putrajaya
% of time
Celcom
97.7
DiGi
96.9
Maxis
96.5
U Mobile
97.6
Unifi
95.5
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Availability
in Sabah
% of time
Celcom
92.2
DiGi
91.4
Maxis
93.0
U Mobile
94.3
Unifi
92.6
Yes
96.5
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Availability
in Sarawak
% of time
Celcom
91.6
DiGi
92.1
Maxis
94.2
U Mobile
94.8
Unifi
93.9
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Availability
in Selangor
% of time
Celcom
96.4
DiGi
95.2
Maxis
96.0
U Mobile
97.8
Unifi
96.1
Yes
98.8
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Availability
in Terengganu
% of time
Celcom
95.1
DiGi
91.9
Maxis
95.8
U Mobile
97.0
Unifi
90.7
Yes
98.2
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Celcom
38.5
DiGi
62.0
Maxis
54.9
U Mobile
38.7
Unifi
61.0
Yes
27.1
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Celcom
80.1
DiGi
83.6
Maxis
77.2
U Mobile
57.8
Unifi
85.1
Yes
62.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

DiGi is the sole winner of the Excellent Consistent Quality award. Its winning score of 62% gives DiGi a lead of one percentage point over second-placed Unifi, and 7.2 percentage points over third-placed Maxis. At the same time, Celcom, U Mobile and Yes have a lot of room for improvement, with scores ranging between 27.1% and 38.7%.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Learn more

National Analysis

Unlike Excellent Consistent Quality, Unifi takes the lead in Core Consistent Quality. The operator wins our award on this measure with a score of 85.1% — 1.5 percentage points greater than its closest rival DiGi and five percentage points more than Celcom. While Maxis was 2.8 percentage points short of an 80% score, U Mobile and Yes have a lot of catching up to do with scores of 57.8% and 62.1%, respectively.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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