India

Mobile Network Experience Report
April 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst Data Collection Period: Dec 01 - Feb 28, 2022

India

Mobile Network Experience Report
April 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Technical Analyst

Data Collection Period: Dec 01 - Feb 28, 2022

Key Findings

Airtel is top for Video, Games and Voice App Experience

Smartphone users on Airtel enjoyed the best available quality of experience when streaming videos, playing multiplayer mobile games, or using over-the-top (OTT) voice services. As a result, Airtel is the outright winner of Opensignal's Video Experience, Games Experience and Voice App Experience awards in India.

Vi wins all speed awards

Vi is the winner of the Download Speed Experience and Upload Speed Experience awards. Our users on Vi's network saw average download speeds of 13.6 Mbps — 0.4 Mbps faster than our Airtel users. Likewise, our Vi users observed the fastest upload speeds of 4.9 Mbps, on average, followed by those on Airtel and Jio, with speeds averaging 4.3 Mbps and 4.1 Mbps, respectively.

Jio wins the 4G Availability and 4G Coverage Experience awards

India's 4G-only operator, Jio, is victorious on 4G Availability as our users on its network spent the greatest proportion of time connected to 4G services — 99.5%. Airtel is in second-place with a 4G Availability score of 98.3%, followed by Vi's score of 92%, while BSNL lagged further behind with 63.6%. Jio also leads on 4G Coverage experience with a score of 9.5 (on a 10-point scale).

Jio reigns supreme on Excellent and Core Consistent Quality

Jio wins the Excellent Consistent Quality award, as the operator met the minimum recommended performance thresholds for HD video, group video conference calls and gaming for the highest percentage of users' tests. Jio's score of 62.5% is eight percentage points ahead of second-placed Airtel's 54.5%. Jio also wins the Core Consistent Quality award with 85.9% — a lead of 8.8 percentage points over the closest rival, Airtel.

Mobile Experience Awards

April 2022, India Report
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Market Overview

Currently, India is the world's second-largest telecommunications market, with over 1.1 billion subscriptions, of which wireless telephone connections constitute 98% of total connections. This very high share indicates that India's population is heavily dependent on mobile data services to access the internet for many day-to-day activities — including work, education, entertainment or social interaction. Hence mobile network experience is becoming an increasingly important factor for India's young population.

In this report, we have assessed the mobile network experience of the four main mobile network operators in India: Airtel, BSNL, Jio and Vi, over a period of 90 days starting on December 1, 2021, and ending on February 28, 2022, to see how they fared nationally as well as in 22 telecom circles.

Opensignal’s latest analysis of the Indian mobile market reveals a fiercely competitive landscape with the country's three big operators having differentiated themselves on different aspects of mobile network experience. While Airtel swept the awards for our Quality of Experience (QoE) measures — Video Experience, Games Experience and Voice App Experience — Vi leads the race in both speed awards. Jio, on the other hand, dominated the measures for the extent of cellular services — Availability, 4G Availability, 4G Coverage Experience — as well as for consistent quality. In contrast, BSNL is the only operator that does not win any awards. These results highlight the importance of measuring multiple factors that contribute to a good mobile network experience, rather than just focusing on speed.

In November 2021, the Telecom Regulatory Authority of India (TRAI) published a consultation paper seeking input from stakeholders on a wide range of matters relating to the 5G spectrum auction. Following this, the Government of India announced the auction will be conducted in 2022, with the rollout of 5G services to begin in the 2022-23 financial year. Once India begins its 5G journey, its existing networks will be an essential foundation for the smooth transition to 5G.

Overall Experience
Coverage
Consistency
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Airtel
41.3
BSNL
13.2
Jio
41.0
Vi
39.5
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Video Experience
in 0-100 points
Airtel
41.7
BSNL
17.8
Jio
41.2
Vi
41.4
0 11.5 23 34.5 46
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Video Experience
in 0-100 points
Airtel
36.5
BSNL
13.5
Vi
22.2
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Games Experience
in 0-100 points
Airtel
62.3
BSNL
36.4
Jio
60.4
Vi
61.7
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Games Experience
in 0-100 points
Airtel
63.1
BSNL
43.3
Jio
60.7
Vi
64.9
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Games Experience
in 0-100 points
Airtel
36.2
BSNL
36.4
Vi
38.4
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Voice App Experience
in 0-100 points
Airtel
78.1
BSNL
66.1
Jio
77.9
Vi
77.2
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Voice App Experience
in 0-100 points
Airtel
78.8
BSNL
72.6
Jio
78.3
Vi
79.0
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Voice App Experience
in 0-100 points
Airtel
68.3
BSNL
68.4
Vi
71.1
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Download Speed Experience
in Mbps
Airtel
13.2
BSNL
2.6
Jio
12.6
Vi
13.6
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Download Speed
in Mbps
Airtel
13.5
BSNL
3.7
Jio
12.7
Vi
14.8
0 4 8 12 16
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Download Speed
in Mbps
Airtel
6.9
BSNL
2.8
Vi
4.9
0 2 4 6 8
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Upload Speed Experience
in Mbps
Airtel
4.3
BSNL
1.0
Jio
4.1
Vi
4.9
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Upload Speed
in Mbps
Airtel
4.4
BSNL
1.6
Jio
4.1
Vi
5.4
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Upload Speed
in Mbps
Airtel
2.0
BSNL
0.9
Vi
1.5
0 1 2 3 4
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Looking at the quality of experience while streaming video on smartphones, our Airtel users reported the best available experience in India. Airtel wins the Video Experience award with an overall score of 41.3 points. With this score, Airtel commands a lead of 0.3 points over Jio and 1.8 points over Vi. On the other hand, BSNL was further away with 13.2 points.

India's mobile video consumption has shown tremendous growth over the past few years, especially due to smartphone devices taking over as the preferred medium. This means the quality of experience while streaming video is more important to Indian smartphone users than ever before, giving operators with a better Video Experience a distinct advantage. And for the time being, Airtel holds this advantage.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

With one of the world's youngest populations, India is one of the top markets for mobile gaming in terms of the number of users. On the back of the growing penetration of affordable smartphones, low-cost data, and improved bandwidth, the number of online gamers has risen exponentially, making Games Experience an important aspect of users' mobile network experience.

Opensignal’s analysis shows that Airtel has the edge when it comes to multiplayer mobile gaming. Airtel wins the Games Experience award outright with 62.3 points, beating its closest rival Vi by 0.6 points (on a scale of 0-100). Jio trailed close behind with 60.4 points, while BSNL was last placed with 36.4 points.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Airtel wins the Voice App Experience award with a score of 78.1 points. Meaning, our users on Airtel's network perceived the best available experience while using over-the-top (OTT) voice app services such as WhatsApp, Skype and Facebook Messenger. Jio and Vi are in second- and third-place, respectively, with scores of 77.9 and 77.2 points — more than 11 points ahead of BSNL's score.

With these scores, Airtel, Vi and Jio place in the Acceptable category, while BSNL places in the Poor category for Voice App Experience.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Vi is the outright winner of the Download Speed Experience award, as our users on its network reported the highest average download speeds in India of 13.6 Mbps. Airtel is second-placed with a slightly lower Download Speed Experience score of 13.2 Mbps, followed by the 12.6 Mbps reported by Jio users. Meanwhile, BSNL was last-placed, with speeds averaging 2.6 Mbps nationally.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Like Download Speed Experience, the fastest average upload speeds were also reported by our users on Vi's network. Vi wins the Upload Speed Experience award with a score of 4.9 Mbps — 0.6 Mbps (14.7%) greater than its closest rival, Airtel, and four times faster than last-paced BSNL.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

Looking at the regional Video Experience, the national winner Airtel bagged 10 wins. The operator wins outright in seven circles — Bihar, Himachal Pradesh, Madhya Pradesh, Maharashtra, Orissa, Rajasthan and Uttar Pradesh (West) — and collected joint wins in a further three circles, including Gujarat and West Bengal, where it shared the top spot with Vi.

Airtel dominates the regional results for Games Experience and Voice App Experience. On Games Experience, Airtel wins outright in 11 circles and collects joint wins in a further three. Likewise, on Voice Experience, Airtel wins in 13 circles — it is the sole winner in 12 circles and a joint winner in Assam alongside Jio.

Turning to the speed categories, Vi wins the most regional awards for Download and Upload Speed Experience. Our users on Vi's network enjoyed the top download speeds in 10 circles, compared to our Airtel and Jio users, who saw the fastest download speeds in six circles each. As with Upload Speed Experience, Vi is the sole winner in 14 circles, while Airtel wins in six circles and Jio wins in the remaining two — Delhi and Kerala.

Regional Analysis Summary: India, Mobile Network Experience Report, April 2022

Region
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Andhra Pradesh
J
J
J
J
A
Assam
J
A
V
A
J
V
V
Bihar
A
A
A
A
A
Delhi
J
J
J
J
J
Gujarat
A
V
A
A
V
V
Haryana
J
V
J
J
V
Himachal Pradesh
A
A
A
A
A
Jammu and Kashmir
A
J
A
A
A
V
Karnataka
J
J
J
A
V
Kerala
J
A
A
J
J
Kolkata
J
V
J
V
J
V
V
Madhya Pradesh
A
A
A
V
A
Maharashtra
A
A
A
V
A
Mumbai
V
V
V
V
V
North-East
J
A
V
J
V
V
Orissa
A
A
A
A
V
Punjab
J
J
J
J
V
Rajasthan
A
A
A
A
A
Tamil Nadu
J
A
A
J
V
Uttar Pradesh (East)
J
V
V
J
V
V
Uttar Pradesh (West)
A
A
A
V
V
West Bengal
A
V
A
V
A
V
V
Mobile Network Experience Report | April 2022 | © Opensignal Limited Download Image
Selected region
  • A-H
    • Andhra Pradesh
    • Assam
    • Bihar
    • Delhi
    • Gujarat
    • Haryana
    • Himachal Pradesh
  • I-P
    • Jammu and Kashmir
    • Karnataka
    • Kerala
    • Kolkata
    • Madhya Pradesh
    • Maharashtra
    • Mumbai
    • North-East
    • Orissa
    • Punjab
  • Q-X
    • Rajasthan
    • Tamil Nadu
    • Uttar Pradesh (East)
    • Uttar Pradesh (West)
    • West Bengal
Video Experience
in Andhra Pradesh
in 0-100 points
Airtel
43.1
BSNL
15.4
Jio
44.7
Vi
31.1
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Games Experience
in Andhra Pradesh
in 0-100 points
Airtel
63.2
BSNL
36.2
Jio
63.8
Vi
56.3
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Voice App Experience
in Andhra Pradesh
in 0-100 points
Airtel
77.9
BSNL
65.2
Jio
78.9
Vi
75.2
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Download Speed Experience
in Andhra Pradesh
in Mbps
Airtel
14.6
BSNL
3.0
Jio
15.3
Vi
7.6
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Upload Speed Experience
in Andhra Pradesh
in Mbps
Airtel
5.9
BSNL
1.0
Jio
4.0
Vi
2.2
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Video Experience
in Assam
in 0-100 points
Airtel
35.6
BSNL
24.1
Jio
39.5
Vi
35.1
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Games Experience
in Assam
in 0-100 points
Airtel
53.8
BSNL
39.0
Jio
51.9
Vi
53.9
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Voice App Experience
in Assam
in 0-100 points
Airtel
76.3
BSNL
69.2
Jio
76.2
Vi
75.6
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Download Speed Experience
in Assam
in Mbps
Airtel
10.9
BSNL
5.3
Jio
12.1
Vi
15.9
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Upload Speed Experience
in Assam
in Mbps
Airtel
2.5
BSNL
1.8
Jio
3.5
Vi
6.5
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Video Experience
in Bihar
in 0-100 points
Airtel
41.6
BSNL
10.1
Jio
38.6
Vi
32.0
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Games Experience
in Bihar
in 0-100 points
Airtel
59.1
BSNL
33.9
Jio
53.7
Vi
51.2
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Voice App Experience
in Bihar
in 0-100 points
Airtel
77.8
BSNL
63.4
Jio
76.6
Vi
75.1
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Download Speed Experience
in Bihar
in Mbps
Airtel
14.9
BSNL
2.0
Jio
11.8
Vi
9.8
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Upload Speed Experience
in Bihar
in Mbps
Airtel
5.4
BSNL
0.8
Jio
3.9
Vi
4.1
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Video Experience
in Delhi
in 0-100 points
Airtel
41.1
Jio
45.3
Vi
40.5
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Games Experience
in Delhi
in 0-100 points
Airtel
66.2
Jio
67.4
Vi
61.5
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Voice App Experience
in Delhi
in 0-100 points
Airtel
78.8
Jio
79.9
Vi
78.2
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Download Speed Experience
in Delhi
in Mbps
Airtel
11.7
Jio
13.6
Vi
12.5
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Upload Speed Experience
in Delhi
in Mbps
Airtel
2.6
Jio
4.8
Vi
3.3
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Video Experience
in Gujarat
in 0-100 points
Airtel
42.9
BSNL
16.0
Jio
41.5
Vi
42.9
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Games Experience
in Gujarat
in 0-100 points
Airtel
68.9
BSNL
42.4
Jio
67.0
Vi
67.7
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Voice App Experience
in Gujarat
in 0-100 points
Airtel
79.3
BSNL
68.9
Jio
79.0
Vi
78.8
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Download Speed Experience
in Gujarat
in Mbps
Airtel
12.7
BSNL
3.3
Jio
12.5
Vi
14.4
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Upload Speed Experience
in Gujarat
in Mbps
Airtel
4.5
BSNL
1.3
Jio
4.6
Vi
6.0
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Video Experience
in Haryana
in 0-100 points
Airtel
38.5
BSNL
11.9
Jio
44.0
Vi
39.1
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Games Experience
in Haryana
in 0-100 points
Airtel
58.3
BSNL
36.6
Jio
60.6
Vi
62.0
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Voice App Experience
in Haryana
in 0-100 points
Airtel
76.9
BSNL
67.6
Jio
78.2
Vi
77.4
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Download Speed Experience
in Haryana
in Mbps
Airtel
11.4
BSNL
2.4
Jio
14.5
Vi
12.4
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Upload Speed Experience
in Haryana
in Mbps
Airtel
2.4
BSNL
1.1
Jio
4.4
Vi
5.7
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Video Experience
in Himachal Pradesh
in 0-100 points
Airtel
41.9
BSNL
12.8
Jio
38.9
Vi
26.8
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Games Experience
in Himachal Pradesh
in 0-100 points
Airtel
63.5
BSNL
36.0
Jio
59.2
Vi
53.8
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Voice App Experience
in Himachal Pradesh
in 0-100 points
Airtel
78.8
BSNL
67.7
Jio
78.0
Vi
75.3
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Download Speed Experience
in Himachal Pradesh
in Mbps
Airtel
12.1
BSNL
2.5
Jio
10.6
Vi
6.4
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Upload Speed Experience
in Himachal Pradesh
in Mbps
Airtel
4.5
BSNL
0.9
Jio
4.3
Vi
3.9
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Video Experience
in Jammu and Kashmir
in 0-100 points
Airtel
41.7
BSNL
12.7
Jio
41.6
Vi
33.0
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Games Experience
in Jammu and Kashmir
in 0-100 points
Airtel
61.9
BSNL
33.6
Jio
56.9
Vi
48.6
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Voice App Experience
in Jammu and Kashmir
in 0-100 points
Airtel
77.8
BSNL
62.4
Jio
77.2
Vi
71.8
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Download Speed Experience
in Jammu and Kashmir
in Mbps
Airtel
13.5
BSNL
2.9
Jio
12.8
Vi
9.4
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Upload Speed Experience
in Jammu and Kashmir
in Mbps
Airtel
3.5
BSNL
0.7
Jio
3.4
Vi
4.8
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Video Experience
in Karnataka
in 0-100 points
Airtel
40.2
BSNL
16.1
Jio
44.5
Vi
38.2
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Games Experience
in Karnataka
in 0-100 points
Airtel
61.0
BSNL
36.2
Jio
63.3
Vi
62.7
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Voice App Experience
in Karnataka
in 0-100 points
Airtel
78.6
BSNL
67.3
Jio
78.9
Vi
78.0
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Download Speed Experience
in Karnataka
in Mbps
Airtel
15.0
BSNL
2.9
Jio
14.9
Vi
11.7
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Upload Speed Experience
in Karnataka
in Mbps
Airtel
4.4
BSNL
0.9
Jio
4.1
Vi
6.1
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Video Experience
in Kerala
in 0-100 points
Airtel
37.6
BSNL
10.4
Jio
42.6
Vi
34.7
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Games Experience
in Kerala
in 0-100 points
Airtel
59.2
BSNL
34.4
Jio
57.4
Vi
55.9
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Voice App Experience
in Kerala
in 0-100 points
Airtel
77.7
BSNL
64.2
Jio
76.8
Vi
76.0
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Download Speed Experience
in Kerala
in Mbps
Airtel
10.0
BSNL
1.9
Jio
14.0
Vi
12.0
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Upload Speed Experience
in Kerala
in Mbps
Airtel
2.6
BSNL
0.9
Jio
3.4
Vi
3.2
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Video Experience
in Kolkata
in 0-100 points
Airtel
40.3
BSNL
15.3
Jio
43.5
Vi
44.4
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Games Experience
in Kolkata
in 0-100 points
Airtel
57.7
BSNL
37.0
Jio
63.3
Vi
63.5
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Voice App Experience
in Kolkata
in 0-100 points
Airtel
77.4
BSNL
67.5
Jio
79.4
Vi
78.8
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Download Speed Experience
in Kolkata
in Mbps
Airtel
12.9
BSNL
2.8
Jio
12.9
Vi
16.4
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Upload Speed Experience
in Kolkata
in Mbps
Airtel
3.0
BSNL
1.0
Jio
4.9
Vi
5.0
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Video Experience
in Madhya Pradesh
in 0-100 points
Airtel
42.5
BSNL
12.9
Jio
39.1
Vi
38.9
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Games Experience
in Madhya Pradesh
in 0-100 points
Airtel
64.1
BSNL
37.2
Jio
61.6
Vi
61.9
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Voice App Experience
in Madhya Pradesh
in 0-100 points
Airtel
78.8
BSNL
67.8
Jio
77.9
Vi
77.2
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Download Speed Experience
in Madhya Pradesh
in Mbps
Airtel
12.7
BSNL
2.6
Jio
12.2
Vi
15.4
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Upload Speed Experience
in Madhya Pradesh
in Mbps
Airtel
5.1
BSNL
1.0
Jio
3.9
Vi
4.6
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Video Experience
in Maharashtra
in 0-100 points
Airtel
39.0
BSNL
16.0
Jio
37.1
Vi
36.3
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Games Experience
in Maharashtra
in 0-100 points
Airtel
66.8
BSNL
41.0
Jio
61.2
Vi
62.5
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Voice App Experience
in Maharashtra
in 0-100 points
Airtel
78.2
BSNL
68.1
Jio
77.3
Vi
76.3
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Download Speed Experience
in Maharashtra
in Mbps
Airtel
12.0
BSNL
3.1
Jio
10.5
Vi
12.7
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Upload Speed Experience
in Maharashtra
in Mbps
Airtel
4.5
BSNL
1.3
Jio
3.7
Vi
4.0
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Video Experience
in Mumbai
in 0-100 points
Airtel
38.8
Jio
41.8
Vi
46.1
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Games Experience
in Mumbai
in 0-100 points
Airtel
70.2
Jio
70.6
Vi
72.9
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Voice App Experience
in Mumbai
in 0-100 points
Airtel
78.6
Jio
79.1
Vi
79.3
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Download Speed Experience
in Mumbai
in Mbps
Airtel
9.9
Jio
11.8
Vi
14.1
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Upload Speed Experience
in Mumbai
in Mbps
Airtel
3.6
Jio
4.5
Vi
5.6
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Video Experience
in North-East
in 0-100 points
Airtel
31.9
BSNL
19.2
Jio
35.9
Vi
32.7
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Games Experience
in North-East
in 0-100 points
Airtel
45.7
BSNL
36.1
Jio
45.0
Vi
47.5
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Voice App Experience
in North-East
in 0-100 points
Airtel
73.0
BSNL
66.3
Jio
73.6
Vi
72.3
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Download Speed Experience
in North-East
in Mbps
Airtel
9.6
BSNL
3.3
Jio
11.3
Vi
12.5
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Upload Speed Experience
in North-East
in Mbps
Airtel
2.3
BSNL
1.4
Jio
3.1
Vi
6.4
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Video Experience
in Orissa
in 0-100 points
Airtel
46.2
BSNL
14.5
Jio
37.7
Vi
36.8
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Games Experience
in Orissa
in 0-100 points
Airtel
60.5
BSNL
35.2
Jio
53.2
Vi
53.6
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Voice App Experience
in Orissa
in 0-100 points
Airtel
78.5
BSNL
66.1
Jio
76.4
Vi
75.9
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Download Speed Experience
in Orissa
in Mbps
Airtel
16.6
BSNL
2.7
Jio
11.3
Vi
13.7
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Upload Speed Experience
in Orissa
in Mbps
Airtel
4.0
BSNL
1.0
Jio
3.0
Vi
4.8
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Video Experience
in Punjab
in 0-100 points
Airtel
40.6
BSNL
11.9
Jio
42.5
Vi
39.0
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Games Experience
in Punjab
in 0-100 points
Airtel
58.4
BSNL
37.2
Jio
60.6
Vi
59.5
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Voice App Experience
in Punjab
in 0-100 points
Airtel
77.0
BSNL
67.0
Jio
78.1
Vi
77.3
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Download Speed Experience
in Punjab
in Mbps
Airtel
12.5
BSNL
2.4
Jio
13.0
Vi
12.4
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Upload Speed Experience
in Punjab
in Mbps
Airtel
3.6
BSNL
0.8
Jio
4.2
Vi
6.1
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Video Experience
in Rajasthan
in 0-100 points
Airtel
43.8
BSNL
11.9
Jio
41.2
Vi
39.1
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Games Experience
in Rajasthan
in 0-100 points
Airtel
66.2
BSNL
36.4
Jio
62.5
Vi
61.3
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Voice App Experience
in Rajasthan
in 0-100 points
Airtel
79.0
BSNL
66.3
Jio
78.6
Vi
77.3
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Download Speed Experience
in Rajasthan
in Mbps
Airtel
14.2
BSNL
2.4
Jio
12.7
Vi
12.2
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Upload Speed Experience
in Rajasthan
in Mbps
Airtel
5.1
BSNL
0.8
Jio
4.5
Vi
4.9
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Video Experience
in Tamil Nadu
in 0-100 points
Airtel
45.0
BSNL
12.9
Jio
46.0
Vi
40.3
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Games Experience
in Tamil Nadu
in 0-100 points
Airtel
65.5
BSNL
35.8
Jio
62.9
Vi
63.3
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Voice App Experience
in Tamil Nadu
in 0-100 points
Airtel
79.2
BSNL
65.5
Jio
78.8
Vi
77.9
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Download Speed Experience
in Tamil Nadu
in Mbps
Airtel
13.3
BSNL
2.7
Jio
15.3
Vi
13.1
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Upload Speed Experience
in Tamil Nadu
in Mbps
Airtel
4.5
BSNL
0.9
Jio
3.7
Vi
5.8
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Video Experience
in Uttar Pradesh (East)
in 0-100 points
Airtel
38.3
BSNL
10.4
Jio
39.2
Vi
39.5
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Games Experience
in Uttar Pradesh (East)
in 0-100 points
Airtel
53.2
BSNL
35.5
Jio
52.5
Vi
56.8
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Voice App Experience
in Uttar Pradesh (East)
in 0-100 points
Airtel
75.2
BSNL
65.0
Jio
75.6
Vi
75.0
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Download Speed Experience
in Uttar Pradesh (East)
in Mbps
Airtel
11.9
BSNL
2.3
Jio
11.7
Vi
16.5
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Upload Speed Experience
in Uttar Pradesh (East)
in Mbps
Airtel
3.3
BSNL
0.8
Jio
4.2
Vi
4.9
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Video Experience
in Uttar Pradesh (West)
in 0-100 points
Airtel
43.8
BSNL
11.2
Jio
42.4
Vi
38.5
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Games Experience
in Uttar Pradesh (West)
in 0-100 points
Airtel
62.6
BSNL
35.9
Jio
59.0
Vi
61.0
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Voice App Experience
in Uttar Pradesh (West)
in 0-100 points
Airtel
78.5
BSNL
65.4
Jio
77.3
Vi
76.6
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Download Speed Experience
in Uttar Pradesh (West)
in Mbps
Airtel
14.2
BSNL
2.4
Jio
13.4
Vi
15.8
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Upload Speed Experience
in Uttar Pradesh (West)
in Mbps
Airtel
5.5
BSNL
0.8
Jio
3.5
Vi
5.8
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Video Experience
in West Bengal
in 0-100 points
Airtel
39.3
BSNL
12.3
Jio
37.4
Vi
39.3
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Games Experience
in West Bengal
in 0-100 points
Airtel
53.9
BSNL
33.0
Jio
49.8
Vi
54.2
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Voice App Experience
in West Bengal
in 0-100 points
Airtel
76.3
BSNL
62.0
Jio
75.5
Vi
75.4
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Download Speed Experience
in West Bengal
in Mbps
Airtel
13.6
BSNL
2.5
Jio
11.1
Vi
16.4
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Upload Speed Experience
in West Bengal
in Mbps
Airtel
2.8
BSNL
0.9
Jio
3.5
Vi
5.0
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Availability
4G Availability
4G Coverage Experience
Availability
% of time
Airtel
98.2
BSNL
82.5
Jio
99.5
Vi
95.3
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Availability
% of time
Airtel
98.3
BSNL
63.6
Jio
99.5
Vi
92.0
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Coverage Experience
in 0-10 points
Airtel
7.9
BSNL
2.6
Jio
9.5
Vi
6.3
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Jio wins the Availability award as our users across all four national networks spent the most time connected to a 3G, 4G or 5G signal on Jio's network of 99.5%. Airtel places second with a score of 98.2%, followed by Vi with 95.3%, while BSNL is in last place with 82.5%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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National Analysis

Our Jio 4G users enjoyed the highest 4G Availability in India. As a result, the operator wins the award for this measure outright — with an impressive score of 99.5%. This means that our 4G users on Jio's network, on average, spent 99.5% of their time connected to 4G services. On the other hand, Airtel users observed the second highest 4G Availability with a slightly lower score of 98.3%, and Vi was further away with 92%. Meanwhile, BSNL has a lot to catch up on, given its 4G Availability score of 63.6%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

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National Analysis

Jio also leads in 4G Coverage Experience award with an impressive score of 9.5 points — 1.6 points ahead of second-placed Airtel — which means our Jio users connected to the 4G network in more than 95 out of 100 locations they visited. Opensignal's 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Definitions

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

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Regional Analysis

In line with the national results, Jio dominates in Availability regionally. Jio is the outright winner for this category across all 22 circles. Our users on its network were able to spend more than 99% of the time connected to cellular service in each and every Indian telecom circle.

Regional Analysis Summary: India, Mobile Network Experience Report, April 2022

Region
Availability
Andhra Pradesh
J
Assam
J
Bihar
J
Delhi
J
Gujarat
J
Haryana
J
Himachal Pradesh
J
Jammu and Kashmir
J
Karnataka
J
Kerala
J
Kolkata
J
Madhya Pradesh
J
Maharashtra
J
Mumbai
J
North-East
J
Orissa
J
Punjab
J
Rajasthan
J
Tamil Nadu
J
Uttar Pradesh (East)
J
Uttar Pradesh (West)
J
West Bengal
J
Mobile Network Experience Report | April 2022 | © Opensignal Limited Download Image
Selected region
  • A-H
    • Andhra Pradesh
    • Assam
    • Bihar
    • Delhi
    • Gujarat
    • Haryana
    • Himachal Pradesh
  • I-P
    • Jammu and Kashmir
    • Karnataka
    • Kerala
    • Kolkata
    • Madhya Pradesh
    • Maharashtra
    • Mumbai
    • North-East
    • Orissa
    • Punjab
  • Q-X
    • Rajasthan
    • Tamil Nadu
    • Uttar Pradesh (East)
    • Uttar Pradesh (West)
    • West Bengal
Availability
in Andhra Pradesh
% of time
Airtel
98.1
BSNL
80.5
Jio
99.5
Vi
91.8
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Availability
in Assam
% of time
Airtel
98.5
BSNL
84.5
Jio
99.5
Vi
93.8
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Availability
in Bihar
% of time
Airtel
98.1
BSNL
76.8
Jio
99.5
Vi
93.2
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Availability
in Delhi
% of time
Airtel
98.3
Jio
99.5
Vi
98.0
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Availability
in Gujarat
% of time
Airtel
98.2
BSNL
87.0
Jio
99.6
Vi
96.3
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Availability
in Haryana
% of time
Airtel
98.4
BSNL
88.2
Jio
99.5
Vi
95.6
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Availability
in Himachal Pradesh
% of time
Airtel
98.2
BSNL
86.9
Jio
99.5
Vi
93.2
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Availability
in Jammu and Kashmir
% of time
Airtel
98.0
BSNL
77.6
Jio
99.3
Vi
93.0
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Availability
in Karnataka
% of time
Airtel
98.1
BSNL
81.6
Jio
99.4
Vi
93.5
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Availability
in Kerala
% of time
Airtel
97.2
BSNL
75.3
Jio
99.5
Vi
92.5
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Availability
in Kolkata
% of time
Airtel
97.6
BSNL
82.8
Jio
99.6
Vi
93.4
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Availability
in Madhya Pradesh
% of time
Airtel
98.3
BSNL
87.3
Jio
99.5
Vi
95.6
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Availability
in Maharashtra
% of time
Airtel
97.8
BSNL
85.1
Jio
99.4
Vi
94.6
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Availability
in Mumbai
% of time
Airtel
97.7
Jio
99.3
Vi
95.1
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Availability
in North-East
% of time
Airtel
97.5
BSNL
86.2
Jio
99.2
Vi
93.6
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Availability
in Orissa
% of time
Airtel
97.8
BSNL
79.8
Jio
99.5
Vi
90.9
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Availability
in Punjab
% of time
Airtel
97.9
BSNL
83.1
Jio
99.5
Vi
95.0
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Availability
in Rajasthan
% of time
Airtel
98.4
BSNL
84.1
Jio
99.5
Vi
95.2
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Availability
in Tamil Nadu
% of time
Airtel
98.0
BSNL
81.6
Jio
99.5
Vi
92.8
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Availability
in Uttar Pradesh (East)
% of time
Airtel
97.9
BSNL
82.1
Jio
99.4
Vi
94.7
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Availability
in Uttar Pradesh (West)
% of time
Airtel
98.4
BSNL
78.3
Jio
99.4
Vi
95.4
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Availability
in West Bengal
% of time
Airtel
98.0
BSNL
80.8
Jio
99.5
Vi
94.1
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Excellent Consistent Quality
Core Consistent Quality
Excellent Consistent Quality
% of tests
Airtel
54.5
BSNL
11.7
Jio
62.5
Vi
48.2
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Core Consistent Quality
% of tests
Airtel
77.2
BSNL
34.8
Jio
85.9
Vi
69.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Jio met the minimum recommended performance thresholds in 62.5% of users' tests for HD video, group video conference calls, and gaming — the highest in India. As a result, Jio takes home the Excellent Consistent Quality award.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.

Learn more

National Analysis

Jio is the sole winner of the Core Consistent Quality award. The operator's winning score of 85.9% gives it a lead of 8.8 and 16.8 percentage points over second and third-placed Airtel and Vi, respectively.

Definitions

Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.

Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.

Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.

Learn more

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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